Jump to content
Cruise Critic Community

Sip and Stream is back, check your cruise planner

tangled1010

By tangled1010,
in Royal Caribbean International

 Share

Recommended Posts

CountryCruiser

CountryCruiser

Posted
Posted
While it was on my planner I was able to click on terms & conditions and it stated good until November 2016

 

 

I saw that date from last year as well when I just purchased ours. Seemed weird, but I just assumed it was a typo. I'd hate to be the employee that screwed up.

 

 

Sent from my iPad using Forums

Link to comment
Share on other sites
taalman5@sbcglobal.net

taalman5@sbcglobal.net

Posted
Posted

I commented a few days ago that I had cancelled my 8.99 zoom in order to buy the sip and stream but then got an error. First phone call they said IT is working on it and call back in 2 hours. Second call said they had a ticket sent to IT specifically for me. He said that within a couple of days the sip and stream should be back in my cruise planner. Third call...this time I called online check in instead because I had another question. While I had him I asked if he could transfer me to supervisor again to discuss my beverage plan problem. He is said that if I sign up for beverage plans and zoom plans at current cruise planner price they will then credit me back the difference (Which I calculate at $101 for the myself and husband, he calculated at $84 because he calculated with 18% gratuity. I tried to tell him it was 14.5% gratuity because it was a bundle package with zoom but he did not know anything about that). Skeptical? Yes I am. He said it will come back as an on board credit. I said I don't need more on board credit because I pre-booked all my excursions, my gratuities are pre paid and I already have $100 on board credit. He said this is my only option. Wasn't planning on spending another $185 on board. I told him I am also concerned that I won't know if they indeed credited my on board account until I board and by then it would be too late to cancel (since originally I was only going to get one zoom package). He says I will get an email confirmation within a couple days that says I have a credit. Still skeptical. I did go ahead and give him my credit card, figuring I have until March 3 to cancel in case. This is my first experience with Royal Caribbean, I know a lot of you are very experienced, what do you think?

Link to comment
Share on other sites
JessyCruises "Live from...." Rare

JessyCruises

Posted
Posted
I commented a few days ago that I had cancelled my 8.99 zoom in order to buy the sip and stream but then got an error. First phone call they said IT is working on it and call back in 2 hours. Second call said they had a ticket sent to IT specifically for me. He said that within a couple of days the sip and stream should be back in my cruise planner. Third call...this time I called online check in instead because I had another question. While I had him I asked if he could transfer me to supervisor again to discuss my beverage plan problem. He is said that if I sign up for beverage plans and zoom plans at current cruise planner price they will then credit me back the difference (Which I calculate at $101 for the myself and husband, he calculated at $84 because he calculated with 18% gratuity. I tried to tell him it was 14.5% gratuity because it was a bundle package with zoom but he did not know anything about that). Skeptical? Yes I am. He said it will come back as an on board credit. I said I don't need more on board credit because I pre-booked all my excursions, my gratuities are pre paid and I already have $100 on board credit. He said this is my only option. Wasn't planning on spending another $185 on board. I told him I am also concerned that I won't know if they indeed credited my on board account until I board and by then it would be too late to cancel (since originally I was only going to get one zoom package). He says I will get an email confirmation within a couple days that says I have a credit. Still skeptical. I did go ahead and give him my credit card, figuring I have until March 3 to cancel in case. This is my first experience with Royal Caribbean, I know a lot of you are very experienced, what do you think?

 

 

Fingers crossed for you! Can you ask for a refund of your prepaid grats and use your OBC to pay them onboard?

 

 

Sent from my iPhone using Forums

Link to comment
Share on other sites
CruisinCons

CruisinCons

Posted
Posted (edited)
What's the price? Not yet available for my cruise, but it's not until September 10th. I am keeping an eye on my Cruise Planner for this very package.

 

Thanks for the heads up! This special package is like the holy grail of packages!

 

 

On on a September 10 sailing too; I'm just able to book beverage packages at that's it. I keep checking every few days! I'm afraid to commit to any packages yet, as something special may pop up later, and I don't want to deal with the refunds/credits.

Edited by CruisinCons
Link to comment
Share on other sites
taalman5@sbcglobal.net

taalman5@sbcglobal.net

Posted
Posted

Canadian Disney, Thank you for your suggestion to use my obc since rcl won't won't just reimburse my credit card. I wish I could ask for reimbursement of grat and use obc to pay them but I'm assuming I can't. My husband won the cruise through his job, ( Just have to pay taxes on value and excursions, etc) they are paying our grat. I know we are super lucky but then again it is in lieu of annual bonus.

I thought about cancelling our excursions and using obc but the price has gone up since I bought them and I wouldn't want to chance them selling out. Any other ideas? Thanks!!

Link to comment
Share on other sites
Wilson

Wilson

Posted
Posted
Canadian Disney, Thank you for your suggestion to use my obc since rcl won't won't just reimburse my credit card. I wish I could ask for reimbursement of grat and use obc to pay them but I'm assuming I can't. My husband won the cruise through his job, ( Just have to pay taxes on value and excursions, etc) they are paying our grat. I know we are super lucky but then again it is in lieu of annual bonus.

I thought about cancelling our excursions and using obc but the price has gone up since I bought them and I wouldn't want to chance them selling out. Any other ideas? Thanks!!

 

 

We usually get $200-$500 obc for our 7 night cruises and always use every penny. We often add extra gratuity to bar service, purchase stuff in the shops onboard, buy several pictures, use the luggage valet and sometimes non-planned spa treatments. :)

Link to comment
Share on other sites
JessyCruises "Live from...." Rare

JessyCruises

Posted
Posted
Canadian Disney, Thank you for your suggestion to use my obc since rcl won't won't just reimburse my credit card. I wish I could ask for reimbursement of grat and use obc to pay them but I'm assuming I can't. My husband won the cruise through his job, ( Just have to pay taxes on value and excursions, etc) they are paying our grat. I know we are super lucky but then again it is in lieu of annual bonus.

I thought about cancelling our excursions and using obc but the price has gone up since I bought them and I wouldn't want to chance them selling out. Any other ideas? Thanks!!

 

Maybe you will find some jewelry or duty free that catches your eye :)

Link to comment
Share on other sites
Luv2Cruz4Ever

Luv2Cruz4Ever

Posted
Posted
The 'Sip & Stream' drink & internet package is now available for our 3/5/17 Allure cruise.

Including gratuity, it will be around $56/day. Checking to see if it's worth the hassle to change.

 

Edit: just did the math & it saves my wife & I $40 each. 80 bucks? Well worth the trouble.

We are officially Sip & Streamers!

 

 

Not seeing it for our 3/12 sailing on Allure...maybe it will appear in the next week!

 

 

Sent from my iPhone using Forums

Link to comment
Share on other sites
happy cruiser1234

happy cruiser1234

Posted
Posted
Canadian Disney, Thank you for your suggestion to use my obc since rcl won't won't just reimburse my credit card. I wish I could ask for reimbursement of grat and use obc to pay them but I'm assuming I can't. My husband won the cruise through his job, ( Just have to pay taxes on value and excursions, etc) they are paying our grat. I know we are super lucky but then again it is in lieu of annual bonus.

I thought about cancelling our excursions and using obc but the price has gone up since I bought them and I wouldn't want to chance them selling out. Any other ideas? Thanks!!

 

 

You can always withdraw your OBC from the casino. If you set your account up as a cash account they won't charge you the 5% fee that they would usually charge you if you had a credit card on your account.

Link to comment
Share on other sites
JessyCruises "Live from...." Rare

JessyCruises

Posted
Posted
happycruiser1234, I was hoping I could just withdraw any obc that I don't use from the casino but rci supervisor told me since it will be labeled "promotional" I won't be allowed to use it or withdraw it from the casino. From your experience, do you think he is wrong? Thanks!

 

 

He is wrong. The Casino will have no idea the money you are getting is from OBC. All they will know is that you want X amount of money withdrawn. It will deduct that amount of money from your Seapass account. Your OBC will be applied to your account as a whole. The issue is if you do not withdraw it from the casino or spend it then you will not get a refund of the remaining OBC at the end of the cruise.

Link to comment
Share on other sites
happy cruiser1234

happy cruiser1234

Posted
Posted
happycruiser1234, I was hoping I could just withdraw any obc that I don't use from the casino but rci supervisor told me since it will be labeled "promotional" I won't be allowed to use it or withdraw it from the casino. From your experience, do you think he is wrong? Thanks!

 

 

I agree with CAD Disney mom. It shouldn't be a problem. If they don't give you the OBC in cash you can always ask for a slots voucher in the amount of the OBC. Put the voucher in the slot machine, then cash out. (You don't even need to play)

Link to comment
Share on other sites
FPP777

FPP777

Posted
Posted
Are you sailing this June on Liberty? Your were able to purchase this special? We are are sailing 6/25/17 and haven't seen this special on my cruise planner yet??

 

Yes, Liberty 6/11 and I was able to purchase before they figured out the glitch.

Link to comment
Share on other sites
Ourusualbeach

Ourusualbeach

Posted
Posted

For those of you that cancelled a drink package to buy the sip n stream and had paid for their cruise in full you may want to read these threads.

 

2 people have had their cruise reservations cancelled by Royal.

 

http://boards.cruisecritic.com/showthread.php?t=2463080

 

http://boards.cruisecritic.com/showthread.php?t=2463194

Link to comment
Share on other sites
  • 2 weeks later...

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • ANNOUNCEMENT: Set Sail Beyond the Ordinary with Oceania Cruises
      • ANNOUNCEMENT: The Widest View in the Whole Wide World
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...