Oaklandish70 Posted April 23, 2017 #1 Share Posted April 23, 2017 (edited) I left a neatly folded light blue beach towel atop the cabin dresser before my final disembarkation of Harmony of the Seas. Earlier in the week, I checked the large towel out using my Sea Pas, pool side. I recalled just before my final disembark, that it was tucked away in a drawer. I was sure my cabin steward would collect it AND confirm with billing that the item was not "missing". When I returned home, I found an updated billing statement (e-mailed) and discovered the $25 charge :(. I guess RCI differs with CCL on this practice. Anyone familiar with this? What are my chances of receiving a credit through customer service? Edited April 23, 2017 by Oaklandish70 Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 23, 2017 #2 Share Posted April 23, 2017 Call. Was it exactly $25? There have been a few reports if people bring charged for 4 bottles of water which is appx $25. We were on Harmony and our cabin steward kept taking out towels before we could return them. We asked her about the charge and she said they never charge. Link to comment Share on other sites More sharing options...
Oaklandish70 Posted April 23, 2017 Author #3 Share Posted April 23, 2017 Call. Was it exactly $25? There have been a few reports if people bring charged for 4 bottles of water which is appx $25. We were on Harmony and our cabin steward kept taking out towels before we could return them. We asked her about the charge and she said they never charge. Exactly $25! Itemized as "Pool Towel"! Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 23, 2017 #4 Share Posted April 23, 2017 Exactly $25! Itemized as "Pool Towel"! I would call. Chances are pretty good that they will remove the charge. I haven't heard of anyone who has called about the water not having the charge reversed and I suspect the same would hold true for the towels, especially with a reasonable explanation such as yours. Link to comment Share on other sites More sharing options...
Oaklandish70 Posted April 23, 2017 Author #5 Share Posted April 23, 2017 And... I will call. Thanks. Link to comment Share on other sites More sharing options...
molly361 Posted April 23, 2017 #6 Share Posted April 23, 2017 I would call. Chances are pretty good that they will remove the charge. I haven't heard of anyone who has called about the water not having the charge reversed and I suspect the same would hold true for the towels, especially with a reasonable explanation such as yours. I agree. I had the now famous water charge for bottles that we did not consume and there was no problem having the charge reversed Link to comment Share on other sites More sharing options...
bouhunter Posted April 23, 2017 #7 Share Posted April 23, 2017 The drawers are so small I can't believe a towel fit in one. Or why. Link to comment Share on other sites More sharing options...
Ocean Dancer Posted April 23, 2017 #8 Share Posted April 23, 2017 (edited) OP, before getting yourself all upset, just call. You may not have a problem to complain about.:D Then come back and tell us what happened? Edited April 23, 2017 by Ocean Dancer Link to comment Share on other sites More sharing options...
reallyitsmema Posted April 23, 2017 #9 Share Posted April 23, 2017 I left a neatly folded light blue beach towel atop the cabin dresser before my final disembarkation of Harmony of the Seas. Earlier in the week, I checked the large towel out using my Sea Pas, pool side. I recalled just before my final disembark, that it was tucked away in a drawer. I was sure my cabin steward would collect it AND confirm with billing that the item was not "missing". When I returned home, I found an updated billing statement (e-mailed) and discovered the $25 charge :(. I guess RCI differs with CCL on this practice. Anyone familiar with this? What are my chances of receiving a credit through customer service? You need to check the towel back in, you can't just leave it in the cabin. Call though, they will remove the charge. Didn't know you could leave them in the cabin on Carnival, good to know if we ever sail them. Link to comment Share on other sites More sharing options...
cruzinlisa Posted April 24, 2017 #10 Share Posted April 24, 2017 You need to check the towel back in, you can't just leave it in the cabin. Call though, they will remove the charge. Didn't know you could leave them in the cabin on Carnival, good to know if we ever sail them. Carnival has them in the cabin to begin with. The room steward will exchange them for new ones. Link to comment Share on other sites More sharing options...
sparkinator99 Posted April 24, 2017 #11 Share Posted April 24, 2017 Carnival has them in the cabin to begin with. The room steward will exchange them for new ones. is a pool towel different than a regular bath towel? Link to comment Share on other sites More sharing options...
Clarea Posted April 24, 2017 #12 Share Posted April 24, 2017 is a pool towel different than a regular bath towel? Yes, pool towels are blue and stateroom towels are white. Link to comment Share on other sites More sharing options...
Ocean Dancer Posted April 24, 2017 #13 Share Posted April 24, 2017 Pool towels are a bit larger. Link to comment Share on other sites More sharing options...
Oaklandish70 Posted April 24, 2017 Author #14 Share Posted April 24, 2017 Carnival has them in the cabin to begin with. The room steward will exchange them for new ones. Yes, this is true! But, I have checked out additional pool towels with my Sail & Sign Card (Carnival) poolside, and those extra pool towels would be accounted for if left in my cabin. I'll keep the sting posted. Link to comment Share on other sites More sharing options...
Biker19 Posted April 24, 2017 #15 Share Posted April 24, 2017 Interesting that such a charge ever appeared. I was looking at this issue on Navigator last week and at both the pool deck and deck 1 towel stations, the reader's data cable which reads your Seapass card is NOT connected to anything. Link to comment Share on other sites More sharing options...
Clarea Posted April 24, 2017 #16 Share Posted April 24, 2017 Interesting that such a charge ever appeared. I was looking at this issue on Navigator last week and at both the pool deck and deck 1 towel stations, the reader's data cable which reads your Seapass card is NOT connected to anything. We noticed the same thing on Rhapsody this past February. Link to comment Share on other sites More sharing options...
Rare island lady Posted April 24, 2017 #17 Share Posted April 24, 2017 On Serenade last February, they were charging for pool towels. We were surprised that among the dirty dishes one cabin put out in the hallway overnight, were several discarded blue towels on that pile. Not sure if they were charged for not turning them in. Link to comment Share on other sites More sharing options...
OSULabRat Posted April 24, 2017 #18 Share Posted April 24, 2017 Interesting that such a charge ever appeared. I was looking at this issue on Navigator last week and at both the pool deck and deck 1 towel stations, the reader's data cable which reads your Seapass card is NOT connected to anything. I'm pretty sure they either download those periodically (onboard storage) or more likely they are connected via WiFi. It's not 1990, things don't need cables to work anymore. 😛 Sent from my Galaxy S7 Edge using Forums App Link to comment Share on other sites More sharing options...
Biker19 Posted April 24, 2017 #19 Share Posted April 24, 2017 I'm pretty sure they either download those periodically (onboard storage) or more likely they are connected via WiFi. Given the nature of that cable (DB9 connector - which is 80s serial technology and very rarely used currently) I seriously doubt either one of those scenarios. Link to comment Share on other sites More sharing options...
davekathy Posted April 24, 2017 #20 Share Posted April 24, 2017 I left a neatly folded light blue beach towel atop the cabin dresser before my final disembarkation of Harmony of the Seas.Earlier in the week, I checked the large towel out using my Sea Pas, pool side. I recalled just before my final disembark, that it was tucked away in a drawer. I was sure my cabin steward would collect it AND confirm with billing that the item was not "missing". When I returned home, I found an updated billing statement (e-mailed) and discovered the $25 charge :(. I guess RCI differs with CCL on this practice. Anyone familiar with this? What are my chances of receiving a credit through customer service? If they scan your sea pass card when requesting a pool towel your sea pass card must be scanned when you return the pool towel. It's not the cabin attendants responsibility to confirm anything with billing. Link to comment Share on other sites More sharing options...
mixplix Posted April 24, 2017 #21 Share Posted April 24, 2017 we had some towels in our room that we hadnt returned yet - upon return from dinner, I found they had been removed from the room by my steward. i told him we had signed them out and he said dont worry about it. No charge ever appeared. Link to comment Share on other sites More sharing options...
Clarea Posted April 24, 2017 #22 Share Posted April 24, 2017 we had some towels in our room that we hadnt returned yet - upon return from dinner, I found they had been removed from the room by my steward. i told him we had signed them out and he said dont worry about it. No charge ever appeared. Not surprising, I think at least several ships are doing the fake towel scans now. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted April 24, 2017 #23 Share Posted April 24, 2017 On Serenade last February, they were charging for pool towels. We were surprised that among the dirty dishes one cabin put out in the hallway overnight, were several discarded blue towels on that pile. Not sure if they were charged for not turning them in. Our Serenade trip last week did not scan at all. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
Ocean Dancer Posted April 24, 2017 #24 Share Posted April 24, 2017 Our Serenade trip last week did not scan at all. Sent from my HTC One_M8 using Forums mobile app They did on our Thanksgiving cruise. Link to comment Share on other sites More sharing options...
Doug S Posted April 24, 2017 #25 Share Posted April 24, 2017 If RCI would credit me $25 for every pool towel I turned in I would single-handedly solve the chair hog issue on my sailings. :D Link to comment Share on other sites More sharing options...
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