karena1 Posted July 3, 2017 #1 Share Posted July 3, 2017 Yup, last night I looked at my cruise around 6 and then stopped for the night. This cruise is one of 5 I am having issues with, showing balances owed when there is nothing owed. I have been on the phone countless time with Royal about it. In fact talked to them about this specific cruise last week. Was told not to worry, it won't cancel, it will be fine Right!!!!!! Got up this morning to an email (thank goodness I had a bev pkg) saying b/c my cruise was canceled, my bev packages were canceled. If not for that email, I probably would not have checked my cruise until later today. So I looked at my reservation, and yup CANCELED! So waited until 9 and called. Took almost an hour for them to reinstate at my price and OBC. They knew it was totally their issue, nothing I did. This IT issue has gotten out of control! I have absolutely no confidence that they won't cancel another cruise b/c it shows a balance due, when in fact the cruise is paid in full. That is what happened with this one. It has been PIF for more than 2 months, and for the last month as showed an amount due. So on top of all my IT issues with accessing my cruises, now I have to worry about them canceling them! My time is valuable also, and having to spend almost an hour this morning with them to fix this is nuts. Now I also have to rebook my package tomorrow as they told me they could not reinstate it today. Sent an email to corporate, not that it will do any good, but geez, come on Royal, get it together!:(:(:(:(:( Link to comment Share on other sites More sharing options...
marci22 Posted July 3, 2017 #2 Share Posted July 3, 2017 Seriously what the hell is going on there. Link to comment Share on other sites More sharing options...
Dremac373 Posted July 3, 2017 #3 Share Posted July 3, 2017 Wowsers! Sorry to read that please keep us updated with any responses. I hope the rest of your cruises continue on without any more surprises Link to comment Share on other sites More sharing options...
GTO-Girl Posted July 3, 2017 #4 Share Posted July 3, 2017 Is anyone at Royal listening???? This is getting beyond crazy!!! Link to comment Share on other sites More sharing options...
Clarea Posted July 3, 2017 #5 Share Posted July 3, 2017 Ridiculous. I wonder if having the booking with a travel agent would have made any difference. Link to comment Share on other sites More sharing options...
swoopy2110 Posted July 3, 2017 #6 Share Posted July 3, 2017 Dreadful. They have some serious back end system issues there. It's absolutely dreadful. I hope you get some decent OBC for this inconvenience. That just costs them more money. Link to comment Share on other sites More sharing options...
easyboy Posted July 3, 2017 #7 Share Posted July 3, 2017 Very amusing. Sent from my SGH-M919 using Forums mobile app Link to comment Share on other sites More sharing options...
lbjen Posted July 3, 2017 #8 Share Posted July 3, 2017 My husband recently applied for an IT job at RC, I keep telling him he had a lucky escape! Link to comment Share on other sites More sharing options...
Ocean Dancer Posted July 3, 2017 #9 Share Posted July 3, 2017 Nuts!! Why do you have to wait until tomorrow to re buy the beverage package? We recently canceled a cruise and our beverage package was canceled along with it. We re bought it the same day for the new sailing. Link to comment Share on other sites More sharing options...
xcell Posted July 3, 2017 #10 Share Posted July 3, 2017 I think if a TA caught it then they would have to deal with it -- otherwise, if you caught it -- you would tell them to deal with it. Good thing you caught it... Link to comment Share on other sites More sharing options...
gliles Posted July 3, 2017 #11 Share Posted July 3, 2017 Yup, last night I looked at my cruise around 6 and then stopped for the night. This cruise is one of 5 I am having issues with, showing balances owed when there is nothing owed. I have been on the phone countless time with Royal about it. In fact talked to them about this specific cruise last week. Was told not to worry, it won't cancel, it will be fine Right!!!!!! Got up this morning to an email (thank goodness I had a bev pkg) saying b/c my cruise was canceled, my bev packages were canceled. If not for that email, I probably would not have checked my cruise until later today. So I looked at my reservation, and yup CANCELED! So waited until 9 and called. Took almost an hour for them to reinstate at my price and OBC. They knew it was totally their issue, nothing I did. This IT issue has gotten out of control! I have absolutely no confidence that they won't cancel another cruise b/c it shows a balance due, when in fact the cruise is paid in full. That is what happened with this one. It has been PIF for more than 2 months, and for the last month as showed an amount due. So on top of all my IT issues with accessing my cruises, now I have to worry about them canceling them! My time is valuable also, and having to spend almost an hour this morning with them to fix this is nuts. Now I also have to rebook my package tomorrow as they told me they could not reinstate it today. Sent an email to corporate, not that it will do any good, but geez, come on Royal, get it together!:(:(:(:(:( So to be clear, your reservation was canceled, your cruise wasn't canceled, right? I mean the cruise is still taking place. Link to comment Share on other sites More sharing options...
karena1 Posted July 3, 2017 Author #12 Share Posted July 3, 2017 Ridiculous. I wonder if having the booking with a travel agent would have made any difference. nope, I am one and it is my own for hubby and I Link to comment Share on other sites More sharing options...
karena1 Posted July 3, 2017 Author #13 Share Posted July 3, 2017 Nuts!! Why do you have to wait until tomorrow to re buy the beverage package? We recently canceled a cruise and our beverage package was canceled along with it. We re bought it the same day for the new sailing. They told me b/c of the issues, I needed to wait until tomorrow to rebuy it. Just stupid. At least I did not have to argue with them about the price! Link to comment Share on other sites More sharing options...
Biker19 Posted July 3, 2017 #14 Share Posted July 3, 2017 So to be clear, your reservation was canceled, your cruise wasn't canceled, right? I mean the cruise is still taking place. Yes, the title is a bit misleading. Link to comment Share on other sites More sharing options...
karena1 Posted July 3, 2017 Author #15 Share Posted July 3, 2017 So to be clear, your reservation was canceled, your cruise wasn't canceled, right? I mean the cruise is still taking place. yes, cruise is fine, they canceled my reservation b/c of a system glitch saying I still owed money when I don't. After they told me specifically that it would not happen! Link to comment Share on other sites More sharing options...
Domino D Posted July 4, 2017 #16 Share Posted July 4, 2017 That's awful. I hope you get it rebooked without incident. Link to comment Share on other sites More sharing options...
mommao729 Posted July 4, 2017 #17 Share Posted July 4, 2017 Just had an issue the other day. Went to pay my balance for my September 30 harmony cruise. Knew my balance. I had booked when we had the wow and 30% off. So I told him I want to pay my cruise off and he told me I owed $2400.00. I told him he was wrong and he said that's what the computer told me. Long story short. The computer kicked my 30% out. Had to get a supervisor. They don't know why. But did end up fixing it. U can read the whole story under "check your final payment" thread. So frustrating! Link to comment Share on other sites More sharing options...
swoopy2110 Posted July 4, 2017 #18 Share Posted July 4, 2017 "They don't know why" They must get loads of calls about this issue weekly!! Why don't they invest some time into looking into it instead of just fixing the problem booking by booking for people calling. Idiots Link to comment Share on other sites More sharing options...
toxicfairy Posted July 5, 2017 #19 Share Posted July 5, 2017 I want to get a job there! It's like being a weather man...it might rain today or it might not! I might screw up your cruise....Or I might not! Link to comment Share on other sites More sharing options...
torpeedo Posted July 5, 2017 #20 Share Posted July 5, 2017 This happened to us a few weeks ago on our upcoming Oasis cruise which was paid in full. I had gone into my reservation to look at excursions or water packages or something in the cruise planner and when I exited the cruise planner, instead of paid in full it had repriced it to the current price and said I had $$ due. I called and it was changed back. I was advised not to go into my cruise through my cruises when I do my set sail pass or anything else because for some reason it may do it again and advised to go through the main page which says "already booked". I haven't done the set sail yet so I hope it doesn't reprice it again.:confused: The cruise is on the 30th. Link to comment Share on other sites More sharing options...
DF77 Posted July 5, 2017 #21 Share Posted July 5, 2017 You might want to consider getting a Twitter account and tweeting @RoyalCaribbean. I know that is the way to go with airlines when you have an issue! Link to comment Share on other sites More sharing options...
dpostman Posted July 5, 2017 #22 Share Posted July 5, 2017 This happened to us a few weeks ago on our upcoming Oasis cruise which was paid in full. I had gone into my reservation to look at excursions or water packages or something in the cruise planner and when I exited the cruise planner, instead of paid in full it had repriced it to the current price and said I had $$ due. I called and it was changed back. I was advised not to go into my cruise through my cruises when I do my set sail pass or anything else because for some reason it may do it again and advised to go through the main page which says "already booked". I haven't done the set sail yet so I hope it doesn't reprice it again.:confused: The cruise is on the 30th. Really :eek:? That is priceless. Good thing their ships float better than their IT system :rolleyes: dp Link to comment Share on other sites More sharing options...
debbyrich Posted July 6, 2017 #23 Share Posted July 6, 2017 This issue has been going on for nearly a month now. It is a little better than it was. I went to check my upcoming cruise on Anthem in October of this year...no reservation was showing, no payments...after a call to RCCL they assured me that they have my res. So I have to input it manually each time I check it in "my cruises". I ended up calling them 3 times, one time it showed I only owed $140 some odd dollars on my cruise when in fact I owed $700! I know the frustration...it is crazy! Link to comment Share on other sites More sharing options...
Arzeena Posted July 6, 2017 #24 Share Posted July 6, 2017 Absolutely crazy! I better keep checking my Oasis cruise. It has been paid in full. Link to comment Share on other sites More sharing options...
cruisegoal100 Posted July 6, 2017 #25 Share Posted July 6, 2017 Are these problems occurring only for cruises booked directly with RCCL? If so it's probably better to use a TA at least until this gets resolved. Link to comment Share on other sites More sharing options...
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