robyn206 Posted July 29, 2017 #1 Share Posted July 29, 2017 Does anyone know roughly the number of suite cabins a concierge is handling each sailing on Allure? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
constable145 Posted July 29, 2017 #2 Share Posted July 29, 2017 There are by my math 158 suites on board Allure. 80 of them are grand suites or above and eligible to use the Concierge Lounge. They have 2 Concierges on board... That being said, they sit at a desk. You can deal with either of them. They are not assigned to a specific suite like a Genie in Star class is. Link to comment Share on other sites More sharing options...
robyn206 Posted July 29, 2017 Author #3 Share Posted July 29, 2017 Ok, thank you for this info. The email I got was from a specific person, so I assumed she was the only one, but that seemed like way too many cabins for one person. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cb at sea Posted July 29, 2017 #4 Share Posted July 29, 2017 They take turns on a shift. Not everyone is needy all the time! 2 seem ample! Link to comment Share on other sites More sharing options...
Ashland Posted July 30, 2017 #5 Share Posted July 30, 2017 They take turns on a shift. Not everyone is needy all the time! 2 seem ample! There were always two sitting behind their desk during the hours posted...on their computer never out speaking to guests...at least this is what we saw on Oasis...didn't speak to them...sometimes they would say hello when you entered...sometimes not even that...we didn't care... had no use for either of them. Link to comment Share on other sites More sharing options...
gerif Posted July 30, 2017 #6 Share Posted July 30, 2017 Remember, it's not only suite dwellers, they also take care of Pinnacles - no telling how many might be on any given cruise. Link to comment Share on other sites More sharing options...
jamesr3939 Posted July 30, 2017 #7 Share Posted July 30, 2017 On Oasis we found them very interactive and working the crowds whenever we were in the suite lounge. On the Allure it was only one working the crowd and spending time visiting with guests during cocktail hour. The other one sitting at the desk on the computer most of the time. Hopefully now with the Royal Genies taking some of the load it might be different. I am not naming anybody by name, but then again it could just be that persons personality. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 30, 2017 #8 Share Posted July 30, 2017 Remember, it's not only suite dwellers, they also take care of Pinnacles - no telling how many might be on any given cruise. Can you confirm this. Was once told they had access to the Diamond Concierge but not the Suite Concierge. I know the have access to SL and CK. Interested in knowing. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
leaveitallbehind Posted July 30, 2017 #9 Share Posted July 30, 2017 Can you confirm this. Was once told they had access to the Diamond Concierge but not the Suite Concierge. I know the have access to SL and CK. Interested in knowing. Sent from my iPhone using Forums Pinnacles have access to the Suite / Concierge lounges as well as the Diamond lounge and therefore have access to all Concierges on board. It is Diamond + that is limited to the Diamond lounge and remaining Concierge lounges (for now) - but not the Suite lounge. Diamonds are limited to the Diamond lounge only. (Unless of course D+ and D's are in in a suite as well). Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 30, 2017 #10 Share Posted July 30, 2017 Pinnacles have access to the Suite / Concierge lounges as well as the Diamond lounge and therefore have access to all Concierges on board. It is Diamond + that is limited to the Diamond lounge and remaining Concierge lounges (for now) - but not the Suite lounge. Diamonds are limited to the Diamond lounge only. (Unless of course D+ and D's are in in a suite as well). Do PC get an email from SL Concierge prior to their cruise like Suite Guests do? I've heard they do not. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted July 30, 2017 #11 Share Posted July 30, 2017 Do PC get an email from SL Concierge prior to their cruise like Suite Guests do? I've heard they do not. Varies, probably depends on the concierge and how busy they are. Link to comment Share on other sites More sharing options...
leaveitallbehind Posted July 30, 2017 #12 Share Posted July 30, 2017 Do PC get an email from SL Concierge prior to their cruise like Suite Guests do? I've heard they do not. Sent from my iPhone using Forums I don't know. Perhaps someone else will be able to answer that. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted July 30, 2017 #13 Share Posted July 30, 2017 Do PC get an email from SL Concierge prior to their cruise like Suite Guests do? I've heard they do not. Sent from my iPhone using Forums Troy--kahack, maybe you heard wrong :evilsmile: Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 30, 2017 #14 Share Posted July 30, 2017 Do PC get an email from SL Concierge prior to their cruise like Suite Guests do? I've heard they do not. Sent from my iPhone using Forums I think they know the drill by now. [emoji6] Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
Merion_Mom Posted July 30, 2017 #15 Share Posted July 30, 2017 Do PC get an email from SL Concierge prior to their cruise like Suite Guests do? I've heard they do not. Sent from my iPhone using Forums Troy--kahack, maybe you heard wrong :evilsmile: And why do you care? Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 30, 2017 #16 Share Posted July 30, 2017 And why do you care? I'm curious as well. Seems it would make it easier to reserve a cabana at Labadee. And soon, CocoCay. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
constable145 Posted July 30, 2017 #17 Share Posted July 30, 2017 I'm curious as well. Seems it would make it easier to reserve a cabana at Labadee. And soon, CocoCay. Sent from my HTC One_M8 using Forums mobile app They can wait until after the suite guests ń) Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 31, 2017 #18 Share Posted July 31, 2017 They can wait until after the suite guests ń) Sent from my Nexus 6P using Tapatalk And therein lies the problem. Do you speak from experience? Personally, I think the concierge serve those who tip the best. But that's just me. [emoji6] Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 31, 2017 #19 Share Posted July 31, 2017 Pinnacles have access to the Suite / Concierge lounges as well as the Diamond lounge and therefore have access to all Concierges on board. It is Diamond + that is limited to the Diamond lounge and remaining Concierge lounges (for now) - but not the Suite lounge. Diamonds are limited to the Diamond lounge only. (Unless of course D+ and D's are in in a suite as well). Is this a guess? On recent cruise in Sky Class, several of us were sitting in the Suite Lounge and the Concierge was making rounds talking with guests. One guest asked how many guests they were responsible for. I forgot the number but the follow up question was like what do you do when you have a large number of PC members onboard. He told us they were responsible for Suite Guest only and the Diamond Concierges handled PC. Now I'm sure if a PC member were to inquire with the Suite Concierge, I don't think it would be a good idea to not assist them. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted July 31, 2017 #20 Share Posted July 31, 2017 And why do you care? Because this goes back directly to the OP's question of how many guests does the Suite Concierge handle. Suites are fixed although numbers of Suite Guest will vary a bit. PC members on a cruise will vary greatly depending on the cruise. So this would have an effect on the correct answer for question. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted July 31, 2017 #21 Share Posted July 31, 2017 Sounds logical. Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
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