Clarea Posted September 14, 2018 #326 Share Posted September 14, 2018 It says my online ck in is complete & I can print my pass. In the past it has asked me about my airline info. This time it did not ask. When I called Rccl they said that as long as I can print my pass ——everything is ok. I just thought I might have missed something. Has this happened to anyone else? I don't recall any flight info inquiries on the online check-in. Link to comment Share on other sites More sharing options...
wieslaw Posted September 14, 2018 #327 Share Posted September 14, 2018 I just printed mine and there were no questions about the air. It seems to me that the form got changed. Link to comment Share on other sites More sharing options...
PIGSKIN Posted September 14, 2018 #328 Share Posted September 14, 2018 I just printed mine and there were no questions about the air. It seems to me that the form got changed. Thank you Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
PIGSKIN Posted September 14, 2018 #329 Share Posted September 14, 2018 I don't recall any flight info inquiries on the online check-in. Thank you Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SRF Posted September 14, 2018 #330 Share Posted September 14, 2018 There was a question if anyone was flying the same day. If you said yes, it asked the time. I guess to schedule those with early flight for early disembarkation. Link to comment Share on other sites More sharing options...
stinalynn Posted September 14, 2018 #331 Share Posted September 14, 2018 There was a question if anyone was flying the same day. If you said yes, it asked the time. I guess to schedule those with early flight for early disembarkation. I was still asked for my arrival and departure flight numbers/carriers/times when I finally was able to log in and do the checkin. It was in the Guest Information section. Link to comment Share on other sites More sharing options...
Clarea Posted September 15, 2018 #332 Share Posted September 15, 2018 I was still asked for my arrival and departure flight numbers/carriers/times when I finally was able to log in and do the checkin. It was in the Guest Information section. Interesting, that must be new because I've never been asked for flight numbers. Link to comment Share on other sites More sharing options...
Johnamac123 Posted September 15, 2018 #333 Share Posted September 15, 2018 Interesting, that must be new because I've never been asked for flight numbers. Online check in asked for my flight info for departure also. I indicated I was arriving by taxi as I fly in the day before departure. Link to comment Share on other sites More sharing options...
grest Posted September 15, 2018 #334 Share Posted September 15, 2018 Aargh! I hardly ever can get to my cruise planner...Frustrated! Link to comment Share on other sites More sharing options...
buffalobob716 Posted September 15, 2018 #335 Share Posted September 15, 2018 Why is it that Royal Caribbean has assets in excess of 20 billion dollars but cant build a website that actually works. It is so frustrating. I am so tired of recieving "This site cant be reached" messages anytime I go into cruise planner. Took me 3 days to do my online checkin because of site errors. :mad::mad::mad: Link to comment Share on other sites More sharing options...
Ken at the beach Posted September 15, 2018 #336 Share Posted September 15, 2018 They could if they wanted to. They have an absolutely fantastic site that the TA’s use. Link to comment Share on other sites More sharing options...
CarpeCerevisi Posted September 15, 2018 #337 Share Posted September 15, 2018 It seems to me, a retired software developer, that everything that has been done so far has been done to make their site look better on a smart phone. I can only assume that someone decided that most people want to access the site on their phone. It also appears that they are developing and rolling out the updated portions of the site piece by piece. Other companies have apps that access the backend servers and format the data for display within the app. The web sites of these companies also access the same servers but format the data to be displayed in a browser. It seems that Royal Caribbean has decided to not have an app to perform the functionality done by the web site but have instead changed their web site to fit the least common denominator that is a smart phone browser. Speaking of the app that they do have it seems to do what it was designed to do fairly well on my iPhone. I tried it on my iPad, my preferred device, and it was practically unusable. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
SRF Posted September 15, 2018 #338 Share Posted September 15, 2018 Read back a bit for info on how to do it Link to comment Share on other sites More sharing options...
buffalobob716 Posted September 15, 2018 #339 Share Posted September 15, 2018 I have been trying to access the site via my samsung phone, laptop, and desktop. 90% of the time I run into some issue. A website is the face of a company, they should make sure everything is 100% before they roll it out. If it has issues, these issues should be addressed and corrected immediately, not whenever they feel like getting around to it. What good is a site that "looks good" if it is not functional. Link to comment Share on other sites More sharing options...
grest Posted September 15, 2018 #340 Share Posted September 15, 2018 Read back a bit for info on how to do it My frustration is that we shouldn't have to read up about how to do it...we should just have access. Link to comment Share on other sites More sharing options...
SRF Posted September 16, 2018 #341 Share Posted September 16, 2018 You and every other person that uses their site. If you really don't like it, cruise another line. Link to comment Share on other sites More sharing options...
anita-vacation Posted September 16, 2018 #342 Share Posted September 16, 2018 Sent from my SM-T350 using Forums mobile app Link to comment Share on other sites More sharing options...
Wolffie89 Posted September 16, 2018 #343 Share Posted September 16, 2018 I'm trying to update some things on my cruise my the onboard spending account and when I click on update check in/sail pass I get a pop up that says "check in paused" access to reservation is temporarily unavailable. Anyone know what this means or what's going on? Link to comment Share on other sites More sharing options...
setsail Posted September 16, 2018 #344 Share Posted September 16, 2018 Royal knows, give them a call Link to comment Share on other sites More sharing options...
ma23peas Posted September 16, 2018 #345 Share Posted September 16, 2018 I recommend everyone who has documented errors while using the website let them know at guestaccounthelp@rccl.com Be specific! Tell them how the error occurred, where you were on the website, and which device/browsers you used. Link to comment Share on other sites More sharing options...
Pipo Posted September 16, 2018 #346 Share Posted September 16, 2018 With over 10 years as visitor, and five as registered user, I can confirm RCI's page is defective, on all its previous and current versions. Most of problems are on links to nonexistent pages, check-in process, and a poor interphase beetween the RCI .com environment and the user/bookings database. Ditto with Celebrity's site. Link to comment Share on other sites More sharing options...
Pipo Posted September 17, 2018 #347 Share Posted September 17, 2018 Just called RCI for check-in support, and the recording says "...visit our award wining website". I'm eager to know WHAT AWARDS has won... Link to comment Share on other sites More sharing options...
SamTimeDining Posted September 17, 2018 #348 Share Posted September 17, 2018 To easily complete my online check-in, I just went to this URL.... https://secure.royalcaribbean.com.au/beforeyouboard/boardingDocuments.do It's the AU site, but that shouldn't matter. I was able to complete online check-in quickly and easily and never got "locked out." Link to comment Share on other sites More sharing options...
fla gang Posted September 17, 2018 #349 Share Posted September 17, 2018 Maybe it's just me but when I click on ports of departure I never see Tampa. Royal told me nothing was wrong and it was there. Link to comment Share on other sites More sharing options...
swoopy2110 Posted September 17, 2018 #350 Share Posted September 17, 2018 Just called RCI for check-in support, and the recording says "...visit our award wining website".I'm eager to know WHAT AWARDS has won... Worst website in the cruise industry ? Link to comment Share on other sites More sharing options...
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