Royal Caribbean discriminates Jewel passengers

[Biker19]

2 hours ago, jean87510 said:

If that's true, that is really disgusting.

Why? Because that person has really good interpersonal skills?

 

And people wonder why RCI doesn't make any exceptions to price drops inside final payment.

[ONECRUISER]

39 minutes ago, Thorben-Hendrik said:

What part of the turkey makes the bacon?🤔

"Meat from other animals, such as beef, lamb, chicken, goat, or turkey, may also be cut, cured, or otherwise prepared to resemble bacon, and may even be referred to as "bacon". Such use is common in areas with significant Jewish and Muslim populations, both of which prohibit the consumption of pork"

[Thorben-Hendrik]

I think I will stick with pork!

[jean87510]

6 minutes ago, Biker19 said:

Why? Because that person has really good interpersonal skills?

 

And people wonder why RCI doesn't make any exceptions to price drops inside final payment.

I think it was disgusting (perhaps a strong word) because it should have been for everyone. I suppose I'm a bit naive to assume that rccl would have been fair to everyone. The bottom line is I had a great time, I liked the ports, but I wouldn't have minded the same compensation as the navigator. I sent 6 emails with a copy of the navigator letter asking why. I asked guest services. I dont know what more i could have done. At this point the cruise is over and theres nothing more I can do other than continue to cruise with itinieries and prices that work with my budget.  

[CarlosandJoel]

Apples and Oranges... I see no reason nor advantage to bring this to this forum instead of addressing this non issue with RCI directly. In my opinion this person looks to be looking for compensation all the time. 

[John&LaLa]

2 hours ago, Saab4444 said:

St Maarten and the ABC islands are overseas territoriies of the Netherlands that are associated with the EU but do not belong to the EU.

 

Don't they use Euro?  And dont forget the French side. 

Edited December 9, 2018 by John&LaLa

[John&LaLa]

1 hour ago, Biker19 said:

Why? Because that person has really good interpersonal skills?

 

And people wonder why RCI doesn't make any exceptions to price drops inside final payment.

 

Yep, and apparently they were able to secure that credit for all the Pins. 😉🤔

[Clarea]

4 minutes ago, John&LaLa said:

 

Don't they use Euro?

 

No, I believe they each use some other, like the Aruban Florin.  Perhaps the French side of St Maarten uses the Euro.

[John&LaLa]

4 minutes ago, Host Clarea said:

 

No, I believe they each use some other, like the Aruban Florin.

 

I was really referring to St Maarten/Martin.

 

Isnt that where Jewel went?

Edited December 9, 2018 by John&LaLa

[Clarea]

8 minutes ago, John&LaLa said:

 

I was really referring to St Maarten/Martin.

 

Isnt that where Jewel went?

 

The Dutch side of St. Maarten does not use Euros.  They use some sort of Florin.  Don't know about the French side.

[John&LaLa]

6 minutes ago, Host Clarea said:

 

The Dutch side of St. Maarten does not use Euros.  They use some sort of Florin.  Don't know about the French side.

 

Never noticed, we always use CC or dollars

[RDC1]

On 11/5/2018 at 9:21 AM, sparks1093 said:

If they give compensation to one set of passengers for x issue why shouldn't other passengers with x issue on a different sailing expect the same treatment?

A change strictly due to weather is usually not compensated.  A change due to a mechanical issue usually is compensated.

 

 

Edited December 9, 2018 by RDC1

[sparks1093]

4 minutes ago, RDC1 said:

A change strictly due to weather is usually not compensated.  A change due to a mechanical issue usually is compensated.

 

 

Was that the case with the two sailings in question?

[RDC1]

12 minutes ago, sparks1093 said:

Was that the case with the two sailings in question?

 

Different things are being posted by different people.  Some are saying that Navigator had a maintenance issue. It apparently is different from the OP's claim because the posted itinerary change replaced 3 ports with 3 other ports.  Yet the OP stated that two ports were missed and one replaced. So clearly the issue is confused and a clear set of facts not displayed.

 

Usually cruise lines do not compensate for weather induced changes that occur during the cruise, but do for maintenance induced changes.  They also tend to be consistent between sailings. That would make me lean in favor of those posting that a maintenance issue was involved.

 

However, it also appears that Navigator passengers were notified in advance of the change and had the option to cancel the cruise.  The OBC and FCC was given for those that chose to stay on the cruise.

 

What is not clear from this discussion is when the Jewel passengers were notified.  While there are clearly passengers from the Jewel there does not appear to be a similar copy of their notification letter.  If someone would post a copy of their letter it might be possible to see the reason for differences.

Edited December 9, 2018 by RDC1

[RDC1]

2 hours ago, maryann2 said:

 

Yes I heard this in the Diamond lounge.  Actually spoke to the person.

Famous first hand quotes

I won big in the casino

I got this cruise really cheap

I got FCC when I complained.

 

Lots of people claim things that are not necessarily true.  Believe what you can actually see documentation for. The rest is rumor.

[RDC1]

On 11/4/2018 at 3:13 AM, NSnewcruiser said:

 

 

Navigator's TA itinerary was changed due to weather 

(shared from Diamond and Up FB group)

Dear Valued Guest,

We look forward to welcoming you onboard Navigator of the Seas this Monday, 5th November 2018. We have an important itinerary update to share with you below.

Along with our Chief Meteorologist, James Van Fleet, we have been closely monitoring the trajectory, speed and size of multiple storms covering the Northern Atlantic Sea. Unfortunately, this unforeseen circumstance will affect our crossing to the United States, and we will be unable to visit Boston, Massachusetts, New York, New York, and Port Canaveral (Orlando), Florida. Instead, we will avoid the inclement weather and visit Bruges/Zeebrugge (Brussels), Belgium, Le Havre, France, and Gran Canaria, Canary Islands. We are very sorry for this unexpected change and the impact to your vacation. Please know, we evaluated all options, and determined this was the best decision to ensure your safety and comfort, and avoid unpleasant weather.

Below, please find our updated itinerary.

Mon

Southampton, United Kingdom

4:30 PM

Tue

Bruges/Zeebrugge (Brussels), Belgium

9:00 AM

6:00 PM

Wed

Le Havre, France

8:00 AM

Thu

Le Havre, France

6:00 AM

Fri

Cruising

Sat

Cruising

Sun

Gran Canaria, Canary Islands

8:00 AM

3:00 PM

Mon

Cruising

Tue

Cruising

Wed

Cruising

Thu

Cruising

Fri

Cruising

Sat

Cruising

Sun

Miami, Florida

7:00 AM

Bruges provides the best of both worlds: a cultural hub and a seafront paradise! Le Havre offers the iconic city of Paris, where you can relish in the fine arts, fashion, superb cuisine, and stunning architecture. And lastly, Gran Canaria, a city that embraces their rocky coastline, and boasts their desert-style dunes overlooking the ocean. Although not the itinerary planned, these new ports will provide you with a wide variety of exciting activities!

To make up for this unforeseen change, we are providing the following:

If you choose to sail with us, you will receive:

The below refundable Onboard Credit on your SeaPass account. If your onboard spend does not reach this amount, the remaining balance will be refunded to your credit card on file. Any taxes and fees associated to missed ports will also be added as an Onboard Credit.
$100 USD onboard credit, per stateroom for Interiors
$150 USD onboard credit, per stateroom for Ocean Views
$200 USD onboard credit, per stateroom for Balconies
$300 USD onboard credit, per stateroom for Suites
And, an additional $25 USD for each third or more guest to spend onboard
A future cruise credit for 25% of the cruise fare value, per person, in hopes you will join us on another cruise in the near future.
A credit to your onboard SeaPass account for any pre-purchased shore excursions for the changed ports. Once onboard, please visit the Shore Excursions Desk on Deck 5, should you have any questions or need any assistance to make new reservations.
While we hope you choose to stay, if you decide not to sail, we'll provide you with:

100% refund of your total cruise fare, plus a refund for all taxes, fees and any pre-purchased items.
Additionally, if you booked air travel with us we'll also refund this cost. Please note, if you purchased air independently, you will need to contact your travel insurance provider for assistance.
If you have any questions or require assistance, please contact us on 01932 834 145. Once onboard, please visit Guest Services on Deck 5 for assistance.

Thank you for your understanding and cooperation during these unexpected circumstances. We will continue to monitor the weather and once onboard, you can expect daily advisories from our Chief Meteorologist. Please know, your safety and comfort is our top priority and we are confident once onboard, you'll have a wonderful time with us!

Sincerely,

Royal Caribbean International

 

 

So OP has a right to be upset.What's good for one should be good for another.

What was the date of this notification?

[Biker19]

 

Are we there yet?

[John&LaLa]

2 minutes ago, Biker19 said:

 

Are we there yet?

 

No, just now getting to stabilizer repairs.

 

I cant believe you'd risk a point at 90 posts

Edited December 9, 2018 by John&LaLa

[RDC1]

5 minutes ago, Biker19 said:

 

Are we there yet?

Not really.  If we could actually get a complete set of facts, it would be interesting to see some clarity into the decision making process.

 

One big difference between the two crossings was that the navigator was originally supposed to be a Northern Atlantic crossing with an over night in NYC.  It was totally rerouted to a southern crossing route. 

 

The Jewel was originally a southern crossing, and even though the ports were changed it remained a southern crossing

[Thorben-Hendrik]

58 minutes ago, John&LaLa said:

 

Never noticed, we always use CC or dollars

Don't they just invite you?😱

[Clarea]

1 hour ago, John&LaLa said:

 

Never noticed, we always use CC or dollars

 

Looked it up, they do use Euros on the French side of St. Martin.

[NJ&Ozzie]

On 12/9/2018 at 5:56 PM, RDC1 said:

What was the date of this notification?

 

Looks like Navigator guests got more prior notification if they were given option to cancel.  And letter confirms weather was only reason for itinerary change.  On Jewel, we found out about itinerary change at Consecutive Cruiser meeting - rumour was around day before - got official letter day after.   Maybe someone else can confirm but our letter said nothing about being able to cancel or a refund policy.  We were not given that option.  And many guests only found out about itinerary change upon arrival/check-in when they could do nothing about it.   

 

We did not get nor were we advised of any difference or refund for port charges/taxes due to change. 

 

Again, a complete double-standard.  Curious, wonder why we haven't seen anything in the media about this??

NJ 

[RDC1]

1 hour ago, NJ&Ozzie said:

 

Looks like Navigator guests got more prior notification if they were given option to cancel.  And letter confirms weather was only reason for itinerary change.  On Jewel, we found out about itinerary change at Consecutive Cruiser meeting - rumour was around day before - got official letter day after.   Maybe someone else can confirm but our letter said nothing about being able to cancel or a refund policy.  We were not given that option.  And many guests only found out about itinerary change upon arrival/check-in when they could do nothing about it.   

 

We did not get nor were we advised of any difference or refund for port charges/taxes due to change. 

 

Again, a complete double-standard.  Curious, wonder why we haven't seen anything in the media about this??

NJ 

I suspect is because of the magnatude of the change, in the case of navigator you had a northern route with an overnight in New York changed to a southern route.

 

with the Jewel you had a southern ta route that remained a southern TA route with port changes.

 

I also suspect that they got earlier notification because weather patterns made it quite clear that a northern route was not viable at all.

[NJ&Ozzie]

3 hours ago, RDC1 said:

I suspect is because of the magnatude of the change, in the case of navigator you had a northern route with an overnight in New York changed to a southern route.

 

with the Jewel you had a southern ta route that remained a southern TA route with port changes.

 

I also suspect that they got earlier notification because weather patterns made it quite clear that a northern route was not viable at all.

 

Sounds like something RC or Jewel management would say...

NJ

[RDC1]

Just now, NJ&Ozzie said:

 

Sounds like something RC or Jewel management would say...

NJ

Maybe.  You asked and what I stated is the only thing that I can find.  So maybe there management might say the same thing because it might actually be the reason.

 

Still would be interesting to see a copy of the notification letter, if one was sent out or given out on board.

 

Now the one other item that might impact the potential for compensation is that the Navigator left from the UK. As such they may have provided the option to cancel along with the notification as required under UK booking terms. Again due to the weather and route it would have been clear days earlier that the northern route was not viable.