charlies_mom Posted February 9, 2019 #1 Share Posted February 9, 2019 Hi there, I'm trying to start my online check in for my cruise in 8 days. Whoot whoot!! The Royal Caribbean website keeps saying my check-in is temporarily unavailable. Has this happened to anyone? Do you think it's a sign of a bigger problem? Link to comment Share on other sites More sharing options...
Biker19 Posted February 9, 2019 #2 Share Posted February 9, 2019 Web site issue combined with your browser - on going issue. Try another browser/PC. Link to comment Share on other sites More sharing options...
molly361 Posted February 9, 2019 #3 Share Posted February 9, 2019 I had to use Firefox to check in. Would not work on Chrome Link to comment Share on other sites More sharing options...
msumike Posted February 9, 2019 #4 Share Posted February 9, 2019 Had same problem. My TA had to send me a generic link to their website to get in. Printed everything, cleared all cookies and tried again. Couldn't get in. Called RCL yesterday and the lady was actually an ass and said there is something wrong with your booking and you need to call your TA. No miss....there is something wrong with your website AGAIN !!!! Link to comment Share on other sites More sharing options...
charlies_mom Posted February 9, 2019 Author #5 Share Posted February 9, 2019 UGH! Thanks everyone. I have tried Safari and Firefox. No luck. I emailed the travel agent and am waiting for her reply. Not gonna lie, this is not the stress I need a week out from my trip. 😕 Link to comment Share on other sites More sharing options...
charlies_mom Posted February 9, 2019 Author #6 Share Posted February 9, 2019 1 hour ago, Biker19 said: Web site issue combined with your browser - on going issue. Try another browser/PC. I have a MAC. I wonder if that is the issue? I tried two different browsers. Link to comment Share on other sites More sharing options...
hoss23 Posted February 9, 2019 #7 Share Posted February 9, 2019 Had the same problem with chrome. Got nowhere with the first tech I spoke to. Calling back later and the tech said it was probably the browser. Went to internet explorer and had no trouble checking in. Link to comment Share on other sites More sharing options...
actuarian Posted February 9, 2019 #8 Share Posted February 9, 2019 16 minutes ago, charlies_mom said: I have a MAC. I wonder if that is the issue? I tried two different browsers. I also have a MAC and I tried all three browsers: Safari, Chrome and Firefox. None of them seem to work on a MAC. Right now, online check in seems to be only for people who have Windows. You would think that Royal Caribbean would test out their web site on more than one operating system before going live with it. Link to comment Share on other sites More sharing options...
brian64 Posted February 9, 2019 #9 Share Posted February 9, 2019 It's a mess. I was locked out several times this week trying to use the system with chrome. I finally finished registration and called the customer service line to confirm we were done and i wouldn't have to access it anymore. Link to comment Share on other sites More sharing options...
charlies_mom Posted February 9, 2019 Author #10 Share Posted February 9, 2019 12 minutes ago, actuarian said: I also have a MAC and I tried all three browsers: Safari, Chrome and Firefox. None of them seem to work on a MAC. Right now, online check in seems to be only for people who have Windows. You would think that Royal Caribbean would test out their web site on more than one operating system before going live with it. Dare to dream. Link to comment Share on other sites More sharing options...
cloud7cruise Posted February 12, 2019 #11 Share Posted February 12, 2019 I am having the same problem. Tried checking in on multiple computers and web browsers with no luck. I have a PC btw. Link to comment Share on other sites More sharing options...
Arzeena Posted February 12, 2019 #12 Share Posted February 12, 2019 On 2/9/2019 at 10:50 AM, charlies_mom said: Hi there, I'm trying to start my online check in for my cruise in 8 days. Whoot whoot!! The Royal Caribbean website keeps saying my check-in is temporarily unavailable. Has this happened to anyone? Do you think it's a sign of a bigger problem? It is a common error. Call them, they guide you through it. I had the same problem couple of days ago and I called. Took less than 5 minutes for them to resolve it, which also included clearing my cache. Enjoy your cruise! Link to comment Share on other sites More sharing options...
er345 Posted February 12, 2019 #13 Share Posted February 12, 2019 I’m going to have to call myself. I’ve been trying to get in for 3 days. I’ve tried all browsers on our PC with no luck. I want to print my luggage tags so I need the computer. But I tried to get in on my iPad just to check, and had no luck there either. Link to comment Share on other sites More sharing options...
queenfrostine22 Posted February 12, 2019 #14 Share Posted February 12, 2019 I finally had success with EXPLORER! wish they would finally fix these issues for good! Link to comment Share on other sites More sharing options...
lovesthebeach2 Posted February 12, 2019 #15 Share Posted February 12, 2019 I couldn’t do my Checkin either. I called and they told me that their site won’t work on Apple products! That was a response from crown and anchor! Link to comment Share on other sites More sharing options...
kag19 Posted February 13, 2019 #16 Share Posted February 13, 2019 19 hours ago, lovesthebeach2 said: I couldn’t do my Checkin either. I called and they told me that their site won’t work on Apple products! That was a response from crown and anchor! Wow. Link to comment Share on other sites More sharing options...
Rare CatLadyFemme Posted February 16, 2019 #17 Share Posted February 16, 2019 I had this issue and even my TA couldn't get my set sail passes, only my luggage tags. I wound up trying 3 browsers on 3 different computers in 2 cities. What finally worked was re-setting my password and logging in. Good luck! Link to comment Share on other sites More sharing options...
tinkr2 Posted February 16, 2019 #18 Share Posted February 16, 2019 On 2/12/2019 at 6:16 PM, lovesthebeach2 said: I couldn’t do my Checkin either. I called and they told me that their site won’t work on Apple products! That was a response from crown and anchor! Well that explains why mine just spins forever. Thats annoying. I guess I will hunt down a pc and try explorer. Link to comment Share on other sites More sharing options...
RazorbackIslandGirl Posted February 16, 2019 #19 Share Posted February 16, 2019 (edited) On 2/9/2019 at 10:37 AM, molly361 said: I had to use Firefox to check in. Would not work on Chrome I've been having problems even making payments. It must be Chrome. I'll try Firefox or Safari & see how it goes. I have a Mac as well. Edited February 16, 2019 by RazorbackIslandGirl Link to comment Share on other sites More sharing options...
Pumbaamd Posted February 16, 2019 #20 Share Posted February 16, 2019 Have tried Explorer, Edge, Firefox. Nothing works. Link to comment Share on other sites More sharing options...
Pumbaamd Posted February 16, 2019 #21 Share Posted February 16, 2019 On 2/9/2019 at 12:26 PM, msumike said: Had same problem. My TA had to send me a generic link to their website to get in. Printed everything, cleared all cookies and tried again. Couldn't get in. Called RCL yesterday and the lady was actually an ass and said there is something wrong with your booking and you need to call your TA. No miss....there is something wrong with your website AGAIN !!!! Can you post that link? Link to comment Share on other sites More sharing options...
lovesthebeach2 Posted February 16, 2019 #22 Share Posted February 16, 2019 9 hours ago, tinkr2 said: Well that explains why mine just spins forever. Thats annoying. I guess I will hunt down a pc and try explorer. No need.... I just used the Chrome app on my IPad. While it was sluggish, it did work. Link to comment Share on other sites More sharing options...
molsonschooner Posted February 16, 2019 #23 Share Posted February 16, 2019 On 2/12/2019 at 5:43 PM, er345 said: I’m going to have to call myself. I’ve been trying to get in for 3 days. I’ve tried all browsers on our PC with no luck. I want to print my luggage tags so I need the computer. But I tried to get in on my iPad just to check, and had no luck there either. if you can't print your luggage tags that is not a big deal. The porters will do that for you Link to comment Share on other sites More sharing options...
nancy2vues Posted February 16, 2019 #24 Share Posted February 16, 2019 I have had all of the same (above mentioned) issues about getting into the check in area, and have tried all of the tricks: going Incognito, changing computers, clearing out the cache, changing browsers, waiting 15 min. for the reservation to "unlock", etc. My thoughts are 1-that the reservations just randomly lock up sometimes and/or 2-their system is just unable to handle all of the traffic and getting in might just be hit or miss. Today, none of my tricks worked. I just called Customer Service and even she couldn't unlock the reservations and said that they will print at the port. The good news--we are not crazy. The bad news--their systems have not improved since this last website overhaul. The old one worked like a champ! Link to comment Share on other sites More sharing options...
RazorbackIslandGirl Posted February 16, 2019 #25 Share Posted February 16, 2019 29 minutes ago, nancy2vues said: The good news--we are not crazy. The bad news--their systems have not improved since this last website overhaul. The old one worked like a champ! I agree! I hate the "improvements" on the new website!! I don't think it's user friendly at all! Link to comment Share on other sites More sharing options...
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