Texas Flood Posted February 11, 2020 #1 Share Posted February 11, 2020 On Jan 26, 2020 booked a cruise leaving April 8, 2020 from Rome on the Jewel of the Seas. I noticed that the price is now $500 lower than what we paid. I called customer service and they said they could not make any adjustments to our price. Is the normal? Link to comment Share on other sites More sharing options...
Biker19 Posted February 11, 2020 #2 Share Posted February 11, 2020 Just now, Texas Flood said: Is the normal? Yes, no price drops inside final payment. 4 1 Link to comment Share on other sites More sharing options...
dodgestang Posted February 11, 2020 #3 Share Posted February 11, 2020 You are past final payment date....yes that is normal. RCCL lets you reprice up till final payment date which is 90 days out. 1 Link to comment Share on other sites More sharing options...
Texas Flood Posted February 11, 2020 Author #4 Share Posted February 11, 2020 (edited) Thanks everyone. Edited February 11, 2020 by Texas Flood Link to comment Share on other sites More sharing options...
beardedladies Posted February 11, 2020 #5 Share Posted February 11, 2020 Take a look at the next category up from what you booked - If it’s less than what you’ve originally paid then you can essentially upgrade for free 3 Link to comment Share on other sites More sharing options...
Texas Flood Posted February 11, 2020 Author #6 Share Posted February 11, 2020 12 minutes ago, beardedladies said: Take a look at the next category up from what you booked - If it’s less than what you’ve originally paid then you can essentially upgrade for free The Customer Service Rep said there are no upgrades available. Thanks for the suggestion. I guess we're paying what we're paying. Link to comment Share on other sites More sharing options...
Linzym2020 Posted February 11, 2020 #7 Share Posted February 11, 2020 Similar to my story... I booked via Priceline and I paid in full at time of booking. Noticed there was a price drop but because I paid in full there was no price adjustments. Im like ok... how is this logical? Im being penalized because I paid you everything you want up front... strange. After back and forth with Priceline who was on the phone with RC, they said we can give you a upgraded room ( we were in basic inside cabin which we wanted) to a window view for $50.00 I was like uhmm no... im calling to get money back ($350 usd) not pay more money. Their best and final was a $25.00 OBC or an upgrade to a virtual balcony room. We didn't want either TBH but we knew the value of a Virtual room was more than $25 so we just took that. 1 Link to comment Share on other sites More sharing options...
mjkacmom Posted February 11, 2020 #8 Share Posted February 11, 2020 5 minutes ago, Linzym2020 said: Similar to my story... I booked via Priceline and I paid in full at time of booking. Noticed there was a price drop but because I paid in full there was no price adjustments. Im like ok... how is this logical? Im being penalized because I paid you everything you want up front... strange. After back and forth with Priceline who was on the phone with RC, they said we can give you a upgraded room ( we were in basic inside cabin which we wanted) to a window view for $50.00 I was like uhmm no... im calling to get money back ($350 usd) not pay more money. Their best and final was a $25.00 OBC or an upgrade to a virtual balcony room. We didn't want either TBH but we knew the value of a Virtual room was more than $25 so we just took that. Was it after final payment? That’s how it works. Link to comment Share on other sites More sharing options...
molly361 Posted February 11, 2020 #9 Share Posted February 11, 2020 5 minutes ago, Linzym2020 said: Similar to my story... I booked via Priceline and I paid in full at time of booking. Noticed there was a price drop but because I paid in full there was no price adjustments. Im like ok... how is this logical? Im being penalized because I paid you everything you want up front... strange. After back and forth with Priceline who was on the phone with RC, they said we can give you a upgraded room ( we were in basic inside cabin which we wanted) to a window view for $50.00 I was like uhmm no... im calling to get money back ($350 usd) not pay more money. Their best and final was a $25.00 OBC or an upgrade to a virtual balcony room. We didn't want either TBH but we knew the value of a Virtual room was more than $25 so we just took that. If you were before final payment DATE you should have been able to get the money back 1 Link to comment Share on other sites More sharing options...
Linzym2020 Posted February 11, 2020 #10 Share Posted February 11, 2020 It may have been but I wasn't told if so! good to know I guess... Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 11, 2020 #11 Share Posted February 11, 2020 23 minutes ago, Texas Flood said: The Customer Service Rep said there are no upgrades available. Thanks for the suggestion. I guess we're paying what we're paying. You paying what you originally booked. Nothing negative about it. Enjoy your cruise. 2 Link to comment Share on other sites More sharing options...
Texas Flood Posted February 25, 2020 Author #12 Share Posted February 25, 2020 (edited) On 2/11/2020 at 12:33 PM, Linzym2020 said: It may have been but I wasn't told if so! good to know I guess... Edited February 25, 2020 by Texas Flood Link to comment Share on other sites More sharing options...
Texas Flood Posted February 25, 2020 Author #13 Share Posted February 25, 2020 On 2/11/2020 at 12:25 PM, Linzym2020 said: Similar to my story... I booked via Priceline and I paid in full at time of booking. Noticed there was a price drop but because I paid in full there was no price adjustments. Im like ok... how is this logical? Im being penalized because I paid you everything you want up front... strange. After back and forth with Priceline who was on the phone with RC, they said we can give you a upgraded room ( we were in basic inside cabin which we wanted) to a window view for $50.00 I was like uhmm no... im calling to get money back ($350 usd) not pay more money. Their best and final was a $25.00 OBC or an upgrade to a virtual balcony room. We didn't want either TBH but we knew the value of a Virtual room was more than $25 so we just took that. Yes I thought that was pretty crummy too. Pay up front and get penalized. I guess other cruise lines may do the same thing but I know that once the lower price was honored on another cruise line. May have been the time frame - I can't remember. I guess the answer is don't book ahead of time but then the airfare and flights gets crazy. Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 26, 2020 #14 Share Posted February 26, 2020 7 minutes ago, Texas Flood said: Yes I thought that was pretty crummy too. Pay up front and get penalized. I guess other cruise lines may do the same thing but I know that once the lower price was honored on another cruise line. May have been the time frame - I can't remember. I guess the answer is don't book ahead of time but then the airfare and flights gets crazy. That's not how it works. If you pay up front but are before Royals final payment date you most definitely get the price drop. once the final payment date hits there are no price drops. If you book after the final payment date you have to pay in full at the time of booking. Link to comment Share on other sites More sharing options...
WeighAnchor Posted February 26, 2020 #15 Share Posted February 26, 2020 (edited) 11 minutes ago, Ourusualbeach said: That's not how it works. If you pay up front but are before Royals final payment date you most definitely get the price drop. once the final payment date hits there are no price drops. If you book after the final payment date you have to pay in full at the time of booking. Same thing with me too. They always refund the money back to the card I paid with up until the final payment date if I pay in full before the final payment date and there is a price drop. Edited February 26, 2020 by WeighAnchor Link to comment Share on other sites More sharing options...
Texas Flood Posted February 26, 2020 Author #16 Share Posted February 26, 2020 Where is the final payment date listed? Link to comment Share on other sites More sharing options...
firefly333 Posted February 26, 2020 #17 Share Posted February 26, 2020 (edited) 17 minutes ago, Texas Flood said: Where is the final payment date listed? Idk but always thought it was 90 days before the cruise leaves. After that its final. Edited February 26, 2020 by firefly333 Link to comment Share on other sites More sharing options...
Biker19 Posted February 26, 2020 #18 Share Posted February 26, 2020 13 minutes ago, Texas Flood said: Where is the final payment date listed? On your invoice or simply do the math yourself- 90 days before sailing. 1 Link to comment Share on other sites More sharing options...
The Fun Researcher Posted February 26, 2020 #19 Share Posted February 26, 2020 (edited) OP, I understand your hope to get some money back, but after final payment that has never been the policy. I have made many price adjustments up until final payment to reduce my cruise cost. I just can’t do it after final payment is due. I assume that you were OK with the original price for the cruise because you went ahead and booked the cruise. Hopefully you can be content with that and have a great cruise. Dan Edited February 26, 2020 by The Fun Researcher Link to comment Share on other sites More sharing options...
Texas Flood Posted February 26, 2020 Author #20 Share Posted February 26, 2020 Got it. I’m not trying to cause trouble. I’m just learning about the process. Thanks 2 Link to comment Share on other sites More sharing options...
Texas Flood Posted February 26, 2020 Author #21 Share Posted February 26, 2020 It was over $700 difference. Link to comment Share on other sites More sharing options...
firefly333 Posted February 26, 2020 #22 Share Posted February 26, 2020 15 minutes ago, Texas Flood said: It was over $700 difference. That's a lot. I'd personally like a virtual room, just to see if the sun is up if I wake up during the night. At least you got something. How could anyone know 90 days ago this virus would take hold. Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 26, 2020 #23 Share Posted February 26, 2020 38 minutes ago, The Fun Researcher said: but after final payment that has never been the policy. Actually around 10 to 15 years ago you could. Link to comment Share on other sites More sharing options...
Goodtime Cruizin Posted February 26, 2020 #24 Share Posted February 26, 2020 (edited) 40 minutes ago, Texas Flood said: It was over $700 difference. A serious question... Was you happy and comfortable at the price at the time of booking? If your answer is yes, then sail on brother. Enjoy the cruise. Edited February 26, 2020 by Goodtime Cruizin Link to comment Share on other sites More sharing options...
firefly333 Posted February 26, 2020 #25 Share Posted February 26, 2020 56 minutes ago, Ourusualbeach said: Actually around 10 to 15 years ago you could. I've been cruising for over 15 years and dont remember and refunds on rcl after final payment. Early saver on carnival, yes, but not rcl. There have been times when I locked in a date, and the date before or after went down but not mine. 700 is a lot, so I can understand why the op isnt happy. We all had some good deals and not so good deals. Sorry 1 Link to comment Share on other sites More sharing options...
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