Loyalty Program Update?

[Riocca]

Just now, uktog said:

No still old pages tried it on phone and iPad.

Same here not impressed, looking like amateur hour!

[BBMacLaird]

8 minutes ago, uktog said:

No still old pages tried it on phone and iPad.

That's odd?! It works for me and I'm using iPad, MacBook, and iPhone. 

Have you scrolled down on the page? I ask because the photo at the top is still the same, so it looks very much like the old page. When you scroll down you'll see it is now saying Azamara Circle, and a bit further there is a combinability grid of the new program. 

 

But that said, I will share this with our IT team to make sure the UK website has the new page. 

[Riocca]

2 minutes ago, BBMacLaird said:

That's odd?! It works for me and I'm using iPad, MacBook, and iPhone. 

Have you scrolled down on the page? I ask because the photo at the top is still the same, so it looks very much like the old page. When you scroll down you'll see it is now saying Azamara Circle, and a bit further there is a combinability grid of the new program. 

 

But that said, I will share this with our IT team to make sure the UK website has the new page. 

No definitely the old LCV pages

 

 

[uktog]

1 minute ago, BBMacLaird said:

 

Have you scrolled down on the page? I ask because the photo at the top is still the same, so it looks very much like the old page. When you scroll down you'll see it is now saying Azamara Circle, and a bit further there is a combinability grid of the new program. 

 

 

Yes I checked everything before posting - there is nothing relating to a grid or anything nor details of what each tier's benefits now are.  

 

Does anyone in the US see the updated information apart from Bonnie?

[Anchor Light]

3 minutes ago, uktog said:

Does anyone in the US see the updated information apart from Bonnie

 

Yes, see my summary post #98.  Using Samsung tablet with no problem.

[uktog]

2 minutes ago, Anchor Light said:

 

Yes, see my summary post #98.  Using Samsung tablet with no problem.

Could you show us a screen shot of what you see, that would be useful, not the email itself but what you see when you click on find out more

[Riocca]

7 minutes ago, uktog said:

Yes I checked everything before posting - there is nothing relating to a grid or anything nor details of what each tier's benefits now are.  

 

Does anyone in the US see the updated information apart from Bonnie?

I’ve just gone to the US site and the information is there it’s the U.K. site that’s not updated.

[btaylor1200]

I’m a US customer, currently in South America and I see the updated page   

[uktog]

1 minute ago, Riocca said:

I’ve just gone to the US site and the information is there it’s the U.K. site that’s not updated.

Thanks I will go and look there.  

As usual, Azamara's attention to detail in communication lets them down.  When will they learn that lesson!

[Grandma Cruising]

I got the updated page in the UK. When I scroll down to look at the Discoverer section the WiFi benefit is 90 minutes or 50% off full package, which is the new benefit. We’re very happy with this as we usually do long cruises. Our next cruise is 17 days so we get $170 dollars off the WiFi package price.

Edited February 26, 2020 by Host Grandma Cruising

[hiccups]

As an Explorer that books OV or balcony, You decreased my internet benefit, Azamara.  Some “enhancement.”

 

However, happy for those that will benefit.

[Jimmycruiser]

I noticed just now that the terms and conditions have not been revised yet! Also the wifi rewards for plus and above suites are already combined so not as good as I first thought.

[sunlover33]

 

this is what I have received on the link. 

[uktog]

I have now got the updated page from the US site but not the UK site. 

 

The content on combining benefit was irrelevant to me as it will be for more guests so I did not review it and came to the view there was little of interest to me.  It was only when I went back to the very small print in the original email that it seems to say that despite what the benefits seem to be saying for Discoverer Platinums on the grids, I saw a small reference on the email to the fact that wifi was free for Platinums regardless of category of cabin.  Therefore if this is correct I do gain and I thank Azamara for that change.

I do however find the overall changes so underwhelming as to ... well I am not going to use bad language here but it does nothing for most cruisers and here is why

*the driver seems to be the name change to lose the word Club, nothing more - so expensive rebrand for what value???

*the benefits still compare extremely poorly when I look at what I get on Celebrity

*the issue of laundry has not been addressed at all and remains iniquitous that two guests have to share their benefit

*whilst personally grateful for free wifi this is nothing more than competitors gives everyone onboard.  Others though have lost out and that is unfair

*number of days vs number of cruises for top cruiser - probably makes no difference to the vast majority of guests and for those of us who have been in that situation, two things - probably our number of days will make little difference given the length of our cruises and secondly, I am not aware many top cruisers are even remotely bothered whether they are the top or not

*Extra benefit for on board bookings but only for the least loyal

*The issues relating to the complimentary nights leading to cruises costing more if you use them than if you dump them does not appear to have been addressed despite being told the whole issue was being looked at in the review

 

....and I leave it to another poster to comment on the upgrade scheme.

 

Bottom line, I was holding off on some changes to bookings I might make and potential new bookings as I wanted to see how the change would affect us.  The result is the changes have done nothing to encourage me to stay with Azamara when I compare the overall offering, inclusions, prices and hard product with the competitors.

 

Maybe I hoped for too much

 

Edited February 26, 2020 by uktog

[gymfreak]

25 minutes ago, Riocca said:

I’ve just gone to the US site and the information is there it’s the U.K. site that’s not updated.

Dumb question but how do I access the USsite. No matter how I try (on my iPad) it reverts to U.K. Site

Thanks

Vicki

[uktog]

2 minutes ago, gymfreak said:

Dumb question but how do I access the USsite. No matter how I try (on my iPad) it reverts to U.K. Site

Thanks

Vicki

Go to the very bottom of the page, click on the Union Jack it then gives you the options of the other sites, click on the US flag

[sunlover33]

https://www.azamara.co.uk/loyalty/azamara-circle/member-benefits?cid=aza_lcv_circle_022620_allmkts&ecid=em_22896897&rid=358971798&emsc=AZAUSA_LT_LCVV3ALLMKTSEM0119_LCV&emct=D&lnkid=https%3A//www.azamara.com/le-club-voyage/le-club-voyage-program/member-benefits%3Fcid%3Daza_lcv_circle_022620_allmkts
 

here is the link for the U.K. site. 

[excitedofharpenden]

I have to ask. If you are due 100% off an unlimited internet package why would you choose minutes instead that are also shown?  Are they on two different systems (ie slower on the unlimited package)?

 

Phil 

[combine]

Oh deep joy!! We have 27 days booked this year  over 3 cruises and as Discoverer our unlimited internet for one device will now cost us $30.67 more on the new system with the 50% reduction, compared to when we had the $100 towards full voyage programme.☹️☹️

 

In the big scheme of things compared to the price we have paid for the 3 cruises it’s a mere drop in the ocean but going backwards is not going forward in my book.😡

Edited February 26, 2020 by combine

[gymfreak]

11 minutes ago, uktog said:

Go to the very bottom of the page, click on the Union Jack it then gives you the options of the other sites, click on the US flag

Thank you, isn’t realise that and it has worked

Vicki

[BBMacLaird]

17 hours ago, Baynanno1 said:

 

No "enhanced" benefits that I can see for "Discoverer Plus" members who choose to sail on a lower deck. 🤔

 

Discoverer Platinum members will now receive complimentary internet, regardless of the stateroom category or length of voyage

[Redtravel]

Too little too late.  Azamara doesn’t get it. Why offer discounts on WiFi?  Your closest competition, Oceania and Viking, offer free WiFi.  I have future cruises booked with both Oceania and Viking.  Also, Azamara still charges extra for specialty restaurants and does not let guests make reservations before embarkation.  Wake up, Azamara, it is time to look at why people book on other cruise lines.  

[Redtravel]

2 minutes ago, BBMacLaird said:

 

Discoverer Platinum members will now receive complimentary internet, regardless of the stateroom category or length of voyage

I am discoverer plus with 1100+ points. No way am I ever going to get to Platinum. It is too far to get to 3000 points. I don’t even look at platinum benefits.  Pointing out changes to a Platinum doesn’t interest me.

[combine]

6 minutes ago, BBMacLaird said:

 

Discoverer Platinum members will now receive complimentary internet, regardless of the stateroom category or length of voyage

I think Baynanno1 was asking about Discoverer Plus not Discoverer Platinum

[Anchor Light]

18 minutes ago, uktog said:

Maybe I hoped for too much

 

My sentiments exactly.  You have addressed most if not all the issues that are most important and haven't been addressed.

 

Very disheartening to say the least.  Are they really so out of touch as to think this big rollout would excite or at the very least appease us?