wesport Posted May 25, 2020 #251 Share Posted May 25, 2020 20 minutes ago, MHF said: I saw my refund on the online credit card statement today; it was dated May 21. Included cruise and air. I"m in the USA. Hope others see credits soon, MHF Congrats! Good to see some come through for us in the US. seems like 60 days is the time frame. Link to comment Share on other sites More sharing options...
JPH814 Posted May 25, 2020 Author #252 Share Posted May 25, 2020 Hello everyone - Some trickling of good news! In our quite unscientific gathering of data her, we are tracking 44 requests for cruise fare refunds: So far, 10 have received refunds. T For those receiving refunds, the average number of days from request to posting on credit card has been 69.8 days. This appears to often include several days between process date and date it appears on the credit card The average of the other 34 (those not yet receiving refunds) is 51.5 days; this includes 7 who requested refunds 70 days ago or longer REMEMBER: This data is only as good as the reporters. And some may have received refunds but not reported back to us. So please update us when you have something to report. Bottom line - it looks like the 60 (calendar or business) day estimate is not quite being achieved. But the next week or two should give us more data to look at. As of Date: 5/25/2020 Cruise Fare Cruise Date Refund Request Date Refund Received Date Days since Request Request to Refund Flaminjune 3/14/2020 2/24/2020 5/13/2020 91 79 Rambo Trout 3/22/2020 2/27/2020 5/12/2020 88 75 cruzluvers 3/22/2020 3/9/2020 77 Sunburned Tongue 3/22/2020 3/9/2020 77 SF Voyage 4/17/2020 3/9/2020 5/24/2020 77 76 Sunburned Tongue 4/17/2020 3/9/2020 5/23/2020 77 75 Teamflames 4/15/2020 3/10/2020 5/25/2020 76 76 Bobal 5/6/2020 3/11/2020 5/24/2020 75 74 Mauzac 4/5/2020 3/14/2020 72 Sueweldon 3/14/2020 3/15/2020 5/23/2020 71 69 TV24 3/28/2020 3/15/2020 71 Twinkles 3/28/2020 3/15/2020 5/18/2020 71 64 Scottie920 4/5/2020 3/16/2020 70 Mark56 5/9/2020 3/16/2020 70 Jodiandfrank 7/18/2020 3/16/2020 70 Zimflyer 3/22/2020 3/17/2020 5/10/2020 69 54 Not Jaded 12/20/2020 3/20/2020 66 Wire 12/20/2020 3/22/2020 64 Foyt 7/25/2020 3/23/2020 63 JRS51 6/27/2020 3/25/2020 61 mhf 5/6/2020 3/26/2020 5/21/2020 60 56 jkwestlake 3/21/2020 3/27/2020 59 Clou 9/16/2020 3/27/2020 59 Mauzac 4/20/2020 3/30/2020 56 astride 4/29/2020 3/30/2020 56 swaxxy 4/29/2020 3/30/2020 56 Marazul 4/22/2020 4/2/2020 53 Westport 7/18/2020 4/3/2020 52 DC Traveler 5/2/2020 4/13/2020 42 MTN1 6/23/2020 4/13/2020 42 Clou 12/22/2020 4/13/2020 42 DuffyMcDuffy 5/31/2020 4/14/2020 41 ON Cruiser 5/31/2020 4/14/2020 41 Astride 5/16/2020 4/15/2020 40 Zelker 5/23/2020 4/15/2020 40 Flyfishingwidow 6/3/2020 4/15/2020 40 Wyattsaubt 6/6/2020 4/15/2020 40 crudoll 6/27/2020 4/15/2020 40 DFW 5/23/2020 4/16/2020 39 Wire 6/27/2020 4/16/2020 39 jph814 5/23/2020 4/17/2020 38 Whystayhome 7/31/2020 5/6/2020 19 Whystayhome 10/24/2020 5/6/2020 19 labate 8/14/2020 5/7/2020 18 TV24 10/3/2020 5/7/2020 18 Average 69.8 Other refunds (Excursions, Air, Taxes and FCDeposits) Cruise Date Refund Request Date Refund Received Date Days since Request Days To Receive Refund Paulchili (Taxes) 3/8/2020 2/27/2020 88 swaxxy (Air) 4/29/2020 2/27/2020 88 MHF (exc) 5/6/2020 3/26/2020 5/16/2020 60 51 JPH814(Exc) 5/23/2020 3/30/2020 5/13/2020 56 44 JRS51 (exc) 6/17/2020 3/25/2020 5/14/2020 61 50 crudoll (Exc) 6/27/2020 4/1/2020 5/16/2020 54 45 westport(exc) 7/18/2020 4/3/2020 5/13/2020 52 40 Whystayhome(Exc) 7/31/2020 5/6/2020 5/7/2020 19 1 Notjaded (Exc) 12/20/2020 3/20/2020 4/16/2020 66 27 Zelker (FCD) 3/24/2020 62 zimflyer (air) 4/9/2020 46 MightyQuinn (FCD) 4/10/2020 5/16/2020 45 36 3 Link to comment Share on other sites More sharing options...
zelker Posted May 25, 2020 #253 Share Posted May 25, 2020 (edited) Had filed a dispute with Chase on May 5th for two amounts - a deposit and the cruise/air. Received notice this morning that the deposit amount ($2,032) went from a conditional credit to a resolved credit this morning (20 days). Of course the big amount we're still waiting for ($28K+) hasn't moved forward at all and it appears Chase "lost" the faxed info we sent on May 6th because we received notice Saturday asking for everything we already gave them. So yet more phone calls tomorrow because apparently the Chase Dispute dept., like Seabourn, is not working over the weekends now either. 😞 As far as undisputed claims with Chase for FCD's, I called Seabourn on Friday and was told that we "should see it" by mid- to late June (we requested they be refunded March 24th). I asked if it could be expedited and was told that unless it was for medical purposes or due to a job loss, they would not move us to the head of the line, so to speak, even though they are holding $32K of our money "hostage" right now. So that's our news. Baby steps I guess but only because I started a dispute through the credit card. Nothing directly from Seabourn or HAL. Edited May 25, 2020 by zelker Link to comment Share on other sites More sharing options...
Foyt Posted May 25, 2020 #254 Share Posted May 25, 2020 Filed 5 different disputes becasue of several different payments. Got notified by Chase today that two of the 5 disputes had been settled at their full value so happy about that. The other 3 disputes still in work total about $2K but, most of the money is safely in my chase account and have already requested the dollars be sent to my Credit Union Account so about 86% of my money has finally been returned. Sure the dispute hastened the return of the money and sur the balance will follow soon. Link to comment Share on other sites More sharing options...
JPH814 Posted May 25, 2020 Author #255 Share Posted May 25, 2020 I do not think I will be updating the chart with data from people who filed with their credit card companies. All this would indicate is the policies and price of credit card companies and there are many variances among the many cars companies. What I am interested in is how long it takes for Seabourn to process a request. (rhetorical question: how does the added requirements on Seabourn to respond to credit card inquiries delay the normal processing of customer refund requests? No way we will ever know) 3 Link to comment Share on other sites More sharing options...
Paulchili Posted May 25, 2020 #256 Share Posted May 25, 2020 3 hours ago, wesport said: seems like 60 days is the time frame. ?? Most are over 70 days for refunds. Link to comment Share on other sites More sharing options...
JPH814 Posted May 25, 2020 Author #257 Share Posted May 25, 2020 12 minutes ago, Paulchili said: ?? Most are over 70 days for refunds. Not defending anyone but... yes most who received refunds saw them 74 to 79 days. But it appears there are 4 to 6 days between Seabourn sending the adjustment and the credit card company posting. So that takes it to 70 to 75 days. And if -as some were told- it is 60 business days, 60 business days would be approximately 74 calendar days. Again , small sample size. Link to comment Share on other sites More sharing options...
Paulchili Posted May 25, 2020 #258 Share Posted May 25, 2020 2 minutes ago, JPH814 said: Not defending anyone but... yes most who received refunds saw them 74 to 79 days. But it appears there are 4 to 6 days between Seabourn sending the adjustment and the credit card company posting. So that takes it to 70 to 75 days. And if -as some were told- it is 60 business days, 60 business days would be approximately 74 calendar days. Again , small sample size. Lucky them. As you can see, I am at 88 days for both my tax and air refunds (as is swaxxy for air).. Link to comment Share on other sites More sharing options...
rallydave Posted May 25, 2020 #259 Share Posted May 25, 2020 4 hours ago, JPH814 said: And if -as some were told- it is 60 business days, 60 business days would be approximately 74 calendar days. Ah, 60 Business days is 84 calendar days plus any holidays ((60/5)*7) or 12 weeks plus any holidays Link to comment Share on other sites More sharing options...
JPH814 Posted May 25, 2020 Author #260 Share Posted May 25, 2020 (edited) 18 minutes ago, rallydave said: Ah, 60 Business days is 84 calendar days plus any holidays ((60/5)*7) or 12 weeks plus any holidays Right. My bad. Just spit balled a guess Edited May 25, 2020 by JPH814 Link to comment Share on other sites More sharing options...
JPH814 Posted May 25, 2020 Author #261 Share Posted May 25, 2020 Damn - no idea why there was more than one of them!Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
notjaded Posted May 26, 2020 #262 Share Posted May 26, 2020 Looking at the spreadsheet, it appears that those with earlier cruises are being refunded before those with later dates. This conforms to what Seabourn has said to me. Link to comment Share on other sites More sharing options...
Swaxxy Posted May 26, 2020 #263 Share Posted May 26, 2020 Happy Hoppies just posted this on the other board. I do not see them on the list but they should be added. Refund received .... we had booked and paid in full via a US Agent to sail on Encore out of Sydney on March 22 .... Seabourn cancelled us on March 14 and we requested the full refund option on March 17 .... never heard another word or any confirmation other than the Pop-Up that confirmed we'd submitted a request ... and then 67 days from request the refund appeared on our Credit Card direct from Seabourn Cruises .... a great relief ... so hang in there, it appears the wheels are turning, just very slowly! Link to comment Share on other sites More sharing options...
tv24 Posted May 26, 2020 #264 Share Posted May 26, 2020 43 minutes ago, Swaxxy said: Happy Hoppies just posted this on the other board. I do not see them on the list but they should be added. Refund received .... we had booked and paid in full via a US Agent to sail on Encore out of Sydney on March 22 .... Seabourn cancelled us on March 14 and we requested the full refund option on March 17 .... never heard another word or any confirmation other than the Pop-Up that confirmed we'd submitted a request ... and then 67 days from request the refund appeared on our Credit Card direct from Seabourn Cruises .... a great relief ... so hang in there, it appears the wheels are turning, just very slowly! Congratulations Swaxxy! Your set of circumstances matches ours in terms of dates. So maybe there is some hope for us as we patiently wait. Link to comment Share on other sites More sharing options...
Paulchili Posted May 26, 2020 #265 Share Posted May 26, 2020 8 hours ago, tv24 said: Congratulations Swaxxy! Your set of circumstances matches ours in terms of dates. So maybe there is some hope for us as we patiently wait. I thought swaxxy was quoting Happy Hoppies rather than receiving refunds? Link to comment Share on other sites More sharing options...
Swaxxy Posted May 26, 2020 #266 Share Posted May 26, 2020 (edited) I was quoting Happy Hoppies. Edited May 26, 2020 by Swaxxy Link to comment Share on other sites More sharing options...
tv24 Posted May 27, 2020 #267 Share Posted May 27, 2020 11 hours ago, Swaxxy said: I was quoting Happy Hoppies. Ooops Sorry for my confusion. But happy for Happy Hoppies. Link to comment Share on other sites More sharing options...
scottie920 Posted May 29, 2020 #268 Share Posted May 29, 2020 No posts for a while...are Seabourn Finance on holiday/vacation.😉😂 Link to comment Share on other sites More sharing options...
dalliowner Posted May 29, 2020 #269 Share Posted May 29, 2020 After 79 days was told it was being prioritised and should be paid into my credit card in the next 17 working days ie 3 1/2 weeks. I am not holding my breath. Link to comment Share on other sites More sharing options...
scottie920 Posted May 29, 2020 #270 Share Posted May 29, 2020 12 minutes ago, dalliowner said: After 79 days was told it was being prioritised and should be paid into my credit card in the next 17 working days ie 3 1/2 weeks. I am not holding my breath. Thanks for the update. It really isn’t good. That will take it over 100 days. Was that info direct from Seabourn or TA? Just a thought Seabourn should be offering FCC on top of full cash refund in an attempt to keep their loyal customers and encourage future bookings. Link to comment Share on other sites More sharing options...
dalliowner Posted May 29, 2020 #271 Share Posted May 29, 2020 (edited) As Seabourn cancelled our cruise they gave us 100 pc refund and additional 25 pc fcc. The fcc was on my Seabourn acc within the week but the refund I was told 45 days , then 60 days , then was told soon and the latest was yesterdays estimate. We were looking to rebook our cancelled cruise for next May , The FCC was approx £1200 but I notice the fare for next year has gone up by £750 so it is not worth as much as you think. It was all via our TA . Once you book with a TA Seabourn will only deal through them Edited May 29, 2020 by dalliowner additional info Link to comment Share on other sites More sharing options...
cruisr Posted May 29, 2020 #272 Share Posted May 29, 2020 I am only out $1500.00 in a deposit for a cruise I cancelled on March 23 for November. I have received refunds from Oceania and Celebrity, which were both cancelled on March 29 but nothing from the luxury lines Seabourn or Crystal, yet. Link to comment Share on other sites More sharing options...
Paulchili Posted May 29, 2020 #273 Share Posted May 29, 2020 20 minutes ago, cruisr said: I am only out $1500.00 in a deposit for a cruise I cancelled on March 23 for November. I have received refunds from Oceania and Celebrity, which were both cancelled on March 29 but nothing from the luxury lines Seabourn or Crystal, yet. Luxury - an interesting adjective 😀 1 1 Link to comment Share on other sites More sharing options...
cruisr Posted May 29, 2020 #274 Share Posted May 29, 2020 Just spoke to Seabourn and the refunds to the credit cards used were processed on 5/27. He said it can be 7-10 days for the CC (Amex) to process but at least I know Seabourn has done what they need to do. Link to comment Share on other sites More sharing options...
Mark56 Posted May 29, 2020 #275 Share Posted May 29, 2020 I’ve processed hundreds of credit card refunds. 2 business days is pretty standard. I hope you get it soon. Link to comment Share on other sites More sharing options...
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