Rare Host Kat Posted July 4, 2021 #301 Share Posted July 4, 2021 12 minutes ago, cr8tiv1 said: Thank you. I knew someone would point me in the correct direction. I finally read the red banner. OOPs. You are most welcome! Glad to be of service, Host Kat 1 Link to comment Share on other sites More sharing options...
CC Help Jenn Posted July 8, 2021 #302 Share Posted July 8, 2021 Happy Thursday All! My team has made some changes that we believe will solve the varying degrees of log in / log out issues some of us have been experiencing. This is not easy for us to test since many of us had not had the issue or only had it intermittently. If you are still experiencing any of the issues: Being logged out either randomly or repeatedly Not being able to log out Not able to log in The first thing to be done is to delete our cruise critic cookies. The issue was with a specific cookie we used to keep you logged in - and we have made a change to that cookie. When you log back in we will set a new log in cookie and this should alleviate the problems. I know many of you have cleared cookies in the past and know how, but just in case this site goes over the way to do so in multiple browsers: Clear Cookies for One Site After you clear our cookies and log back in - I would be grateful if you could report back here or send me an email to let me know if your issues are resolved. Thank you for your help and patience Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted July 8, 2021 #303 Share Posted July 8, 2021 37 minutes ago, CC Help Jenn said: After you clear our cookies and log back in - I would be grateful if you could report back here or send me an email to let me know if your issues are resolved. Thanks, and I've done as you said, so we'll see. Will report back tomorrow, since this morning before I cleared the cookies, I was being logged out repeatedly. 1 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted July 8, 2021 #304 Share Posted July 8, 2021 1 hour ago, CC Help Jenn said: The first thing to be done is to delete our cruise critic cookies. The issue was with a specific cookie we used to keep you logged in - and we have made a change to that cookie. When you log back in we will set a new log in cookie and this should alleviate the problems. Thanks Jenn for plugging away at this. Intermittent problems are always the toughest to solve. I've just deleted the CC cookies from all of my devices. Let's hope this does the trick! 1 Link to comment Share on other sites More sharing options...
katsn1011 Posted July 9, 2021 #305 Share Posted July 9, 2021 Just cleared cookies and I am able to log in & log out with no problems. 1 Link to comment Share on other sites More sharing options...
TipsyT Posted July 9, 2021 #306 Share Posted July 9, 2021 Deleted cookie and all is now well. Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted July 9, 2021 #307 Share Posted July 9, 2021 One day later, and so far so good. Still seeing the "Log in / Log out" status going by rapidly as I change pages, but so far I have not been left stranded. Link to comment Share on other sites More sharing options...
Rare aungrl Posted July 10, 2021 #308 Share Posted July 10, 2021 Not working so well for me. I can't log out, no matter how many times I try. And when trying to access threads or roll calls, it takes forever to load and then typically kicks me out or goes blank. Link to comment Share on other sites More sharing options...
Rare broberts Posted July 10, 2021 #309 Share Posted July 10, 2021 1 hour ago, aungrl said: Not working so well for me. I can't log out, no matter how many times I try. And when trying to access threads or roll calls, it takes forever to load and then typically kicks me out or goes blank. Have you cleared the cc cookies recently? Link to comment Share on other sites More sharing options...
kenphy Posted July 10, 2021 #310 Share Posted July 10, 2021 It worked for me. Thanks -- kept thinking I was doing something wrong. Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted July 10, 2021 #311 Share Posted July 10, 2021 Still working fine for me (PC Chrome). I just logged out and back in, no problems so far! 1 Link to comment Share on other sites More sharing options...
FloridaGator Posted July 12, 2021 #312 Share Posted July 12, 2021 Deleted as directed and problem solved. Thanks a bunch. Link to comment Share on other sites More sharing options...
Lindz408 Posted July 12, 2021 #313 Share Posted July 12, 2021 Deleted cookies and login issue fixed! Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted July 12, 2021 #314 Share Posted July 12, 2021 Yes, thanks to the IT team for working this out! Link to comment Share on other sites More sharing options...
dswallow Posted July 12, 2021 #315 Share Posted July 12, 2021 It sure seems promising so far. I haven't exercised it nearly as much as I had been before yet, but will over the next few days. But 2 days so far and nothing seems to have gone wrong and I've remained logged in. Link to comment Share on other sites More sharing options...
FloridaGator Posted July 12, 2021 #316 Share Posted July 12, 2021 Whoops. Spoke too soon. Deleted cookies and was able to log in. Logged out and when I came back later had same old problem and had to delete cookies again to log in. Using Safari. Thanks Link to comment Share on other sites More sharing options...
Rare abbydancer2003 Posted July 13, 2021 #317 Share Posted July 13, 2021 I cleared the cookies, and it was good for about a day, Back to problems. I"m on chrome. I have to log in constantly. Link to comment Share on other sites More sharing options...
JustaOreo Posted July 14, 2021 #318 Share Posted July 14, 2021 Still having the same issue. Can't log out even after deleting cookies. Seemed to work for a couple of days. Using Firefox and Chrome....yes 2 different machines. Thanx Link to comment Share on other sites More sharing options...
dswallow Posted July 14, 2021 #319 Share Posted July 14, 2021 For my original issue, I've not encountered the spurious logging out once since having deleted cookies and logged in again. Things in that respect seem stable so far. For others still experiencing some sort of issue, perhaps it would also a good idea to ensure no old scripts are being cached by forcing a full refresh of everything from this site... typically holding the SHIFT key while clocking on the REFRESH icon, or pressing SHIFT-F5. I'm not sure offhand what would be the equivalent on a mobile browser. 🙂 I would do that after first deleting all cookies associated with cruisecritic.com too. 1 Link to comment Share on other sites More sharing options...
B17 Posted July 14, 2021 #320 Share Posted July 14, 2021 I'm using MS Edge how do I log out? no matter how many times I hit the log out button when I revisit the page I'm logged back in Link to comment Share on other sites More sharing options...
dswallow Posted July 14, 2021 #321 Share Posted July 14, 2021 (edited) Delete the cookies for the site. 1) Close all the browser windows that you may have open that are showing a cruisecritic.com web page. 2) Click on the "..." in the upper right corner and pick "Settings" 3) On the settings page, select "Cookies and site permissions" from the left column. 4) On the right-hand side of the page at the top click on "Manage and delete cookies and site data". 5) Click on "See all cookies and site data" 6) Type "cruisecritic" in the search box. 7) Click on "Remove all shown" and confirm in the popup that you want to clear the site data.😎 Open a new window and go to "www.cruisecritic.com" the click on "Boards" in the upper right corner. You should now see you are logged out because you should have a "Log In" link to click on in the upper right now. If you still see a "Log Out" option instead, try refreshing the page while holding the SHIFT key down (or pressing SHIFT-F5). If it's still showing "Log Out" go through the steps for deleting cookies again and see if it shows there are any there after you enter "cruisecritic" in the search box following the steps above. If cookies for the site have been deleted, you should simply not be logged in anymore when seeing web pages displayed from the site. 9) Click on Log In and enter your username and password as usual. Edited July 14, 2021 by dswallow 2 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted July 15, 2021 #322 Share Posted July 15, 2021 I hate to say it, but I was just kicked off on my iPad, having cleared the CC cookies last week when @CC Help Jennasked us to. 🙁 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted July 15, 2021 #323 Share Posted July 15, 2021 After logging back in on my iPad last night (see my prior post), I found I had been logged out this morning. Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted July 15, 2021 #324 Share Posted July 15, 2021 Nine hours later, and I’ve just been logged out again on my iPad. It wasn’t this frequent with the “old” cookies. 🙁 Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted July 16, 2021 #325 Share Posted July 16, 2021 I just opened Cruise Critic in Chrome on my laptop, and found that I had been logged out. So the problem of getting kicked off is still continuing, on both my laptop and iPad, despite my having cleared the CC cookies when @CC Help Jenn asked us to last week. Link to comment Share on other sites More sharing options...
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