cruisegirl1 Posted March 26, 2021 #1 Share Posted March 26, 2021 I've seen few recent comments on other threads about the long wait for full refunds. I know there were long waits last year, but recently we've gotten refunds in a few weeks or less. We had a May cruise cancellation on March 9, requested a full refund the same day and the refund was posted to our card on May 15, just one week later. The agent did try to convince me to take FCC, pushing the 25% incentive and warning that the refund can take 60 days. It took one week! Are many of you still having to wait months for a refund or are the comments perhaps experiences from last year? Thanks, M Link to comment Share on other sites More sharing options...
Ken at the beach Posted March 26, 2021 #2 Share Posted March 26, 2021 2 minutes ago, cruisegirl1 said: I've seen few recent comments on other threads about the long wait for full refunds. I know there were long waits last year, but recently we've gotten refunds in a few weeks or less. We had a May cruise cancellation on March 9, requested a full refund the same day and the refund was posted to our card on May 15, just one week later. The agent did try to convince me to take FCC, pushing the 25% incentive and warning that the refund can take 60 days. It took one week! Are many of you still having to wait months for a refund or are the comments perhaps experiences from last year? Thanks, M It is variable and there are many factors in play that can determine the length of time. - Royal processes the sailings by sailing date order - if your booking was in a group it will generally take longer - if your sailing had been previously moved it may take longer - if you applied FCC’s it may take longer Those are just the ones that came to mind right away and yes they are recent. Unfortunately there is not a standard timeline. 1 Link to comment Share on other sites More sharing options...
Rare orville99 Posted March 26, 2021 #3 Share Posted March 26, 2021 18 minutes ago, Ourusualbeach said: It is variable and there are many factors in play that can determine the length of time. - Royal processes the sailings by sailing date order - if your booking was in a group it will generally take longer - if your sailing had been previously moved it may take longer - if you applied FCC’s it may take longer Those are just the ones that came to mind right away and yes they are recent. Unfortunately there is not a standard timeline. Just to add that they tend to process refunds in pieces apparently based on the date on which a line item on the invoice was received. We had a May 16 cruise cancelled by RCL, and we've received two partial refunds so far. The first one was for the port taxes and fees, and the second one was for the second passenger's cruise fare. We're still waiting on the first passenger's fare and the cruise insurance. Link to comment Share on other sites More sharing options...
Sunshine3601 Posted March 26, 2021 #4 Share Posted March 26, 2021 I have had 12 or 13 cruises cancelled since last March and received All of my refunds in 2 to 3 weeks. My most recent May sailing refund took less than 10 days for full refund. Last May there was some confusion with 2 fccs I opted for but that was quickly resolved too. Link to comment Share on other sites More sharing options...
smokeybandit Posted March 26, 2021 #5 Share Posted March 26, 2021 I still have about $140 left to be refunded from a March cancellation Link to comment Share on other sites More sharing options...
sellwingri Posted March 26, 2021 #6 Share Posted March 26, 2021 My two cents........ I’ve canceled or have had at least 9 cruises and 6+ months ago, it would take at least 2 months to get my refund. I’ve canceled 2 cruises in the past 3 weeks and received my refund in both cases within 6 days. They're finally doing something right. Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted March 26, 2021 #7 Share Posted March 26, 2021 My May cruise was cancelled by RCCL and I have not yet received my refund however the cruise on disappeared from my cruise planner a few days ago. Hopefully I will start to receive the refunds soon Link to comment Share on other sites More sharing options...
cruisegirl1 Posted March 26, 2021 Author #8 Share Posted March 26, 2021 (edited) 2 hours ago, SpainAlien said: My May cruise was cancelled by RCCL and I have not yet received my refund however the cruise on disappeared from my cruise planner a few days ago. Hopefully I will start to receive the refunds soon Did you tell them you want the refund? Otherwise they issue an FCC. good luck m Edited March 26, 2021 by cruisegirl1 Link to comment Share on other sites More sharing options...
Rare twangster Posted March 26, 2021 #9 Share Posted March 26, 2021 Took me 9 days recently for a May 2021 cancellation. Link to comment Share on other sites More sharing options...
wolfcathorse Posted March 26, 2021 #10 Share Posted March 26, 2021 received full refund 10 days from the date they cancelled my May 2021 cruise Link to comment Share on other sites More sharing options...
livylotte Posted March 27, 2021 #11 Share Posted March 27, 2021 It took just days for them to refund in full my deposits for 3 cabins for our August cruise on Odyssey from Rome. So its not always about the sailing date. Link to comment Share on other sites More sharing options...
Jeff90 Posted March 29, 2021 #12 Share Posted March 29, 2021 My original was canceled back in March 2020 when pandemic started to shut everything down. Waited and received FCC a month later in April 2020. Redeemed the FCC for Odyssey February 2021 which was canceled due to shipyard construction delay....paid a little more for that sailing. Then moved to Oasis February 2021 paid a little less and received a refund of the difference within a couple of days. Then it was canceled. So after that we just gave up. Decided to wait and see how things go whenever the industry gets back up and running before we book another one. It took about 75 days for our FCC to be converted to a credit card refund. I only had to call once. Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted May 5, 2021 #13 Share Posted May 5, 2021 (edited) My booking was part of a group booking through a big box TA, that Royal Caribbean cancelled on 8th March, I requested a refund on 9th March, to date I still have not received any refunds to my card although the booking disappeared from my account some weeks ago. Is there a number I can call to chase it up? Edited May 5, 2021 by SpainAlien Link to comment Share on other sites More sharing options...
Rare orville99 Posted May 5, 2021 #14 Share Posted May 5, 2021 On 3/26/2021 at 8:51 AM, orville99 said: Just to add that they tend to process refunds in pieces apparently based on the date on which a line item on the invoice was received. We had a May 16 cruise cancelled by RCL, and we've received two partial refunds so far. The first one was for the port taxes and fees, and the second one was for the second passenger's cruise fare. We're still waiting on the first passenger's fare and the cruise insurance. Still waiting... Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted May 13, 2021 #15 Share Posted May 13, 2021 (edited) On 5/5/2021 at 4:27 PM, SpainAlien said: My booking was part of a group booking through a big box TA, that Royal Caribbean cancelled on 8th March, I requested a refund on 9th March, to date I still have not received any refunds to my card although the booking disappeared from my account some weeks ago. Is there a number I can call to chase it up? Still waiting. Am I the only person who hasn't received a bean yet? I am considering cancelling my September cruise on Harmony if they don''t get the money back to me soon. I have not had this problem with NCL. Edited May 13, 2021 by SpainAlien Link to comment Share on other sites More sharing options...
smokeybandit Posted May 13, 2021 #16 Share Posted May 13, 2021 I'm still missing my port fee/tax refund from a March cruise Link to comment Share on other sites More sharing options...
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