How long after faxing to see shareholder credit?

[riffatsea]

I faxed the info on Thursday

I asked for an email confirmation 

No email yet and I don't see the credit listed

What's t he usual turn around time?

I have the number to call but don't want to bother if a few days is normal waiting time

[cnamenek]

Just now, riffatsea said:

I faxed the info on Thursday

I asked for an email confirmation 

No email yet and I don't see the credit listed

What's t he usual turn around time?

I have the number to call but don't want to bother if a few days is normal waiting time

It has been very fast lately, mine showed up same day!

[trbarton]

16 minutes ago, riffatsea said:

I faxed the info on Thursday

I asked for an email confirmation 

No email yet and I don't see the credit listed

What's t he usual turn around time?

I have the number to call but don't want to bother if a few days is normal waiting time

When I sent my last stock information last month via email I was surprised when it appeared in about 20 minutes.
 

I like the email as I can resend it if necessary. 
 

Tom😀 

[Sprocket]

I received mine within a few hours.  No form needed and email is much quicker.

And are you looking in Payments?  I only ask because I had no idea that's where it would show up.

 

sbpcl@princesscruises.com

 

Edited September 13, 2021 by Sprocket

[dchip]

Ours was posted the same day the info was faxed. 
Cheers, Denise

Edited September 13, 2021 by dchip

[cheeseclan]

I emailed my info in a couple of months  ago.  I did it on a Monday afternoon and it was on all 3 the next morning.

[Buckeye10640]

I have seen it show up within an hour or up to 24 hours. Never days.....

Edited September 13, 2021 by Buckeye10640

[lx200gps]

10 hours ago, riffatsea said:

I faxed the info on Thursday

I asked for an email confirmation 

No email yet and I don't see the credit listed

What's t he usual turn around time?

I have the number to call but don't want to bother if a few days is normal waiting time

FWIW, Princess is not always completely efficient in assigning the Shareholder Credit, though as others have said, when they get it right, it usually shows up very quickly, sometimes the same day. Earlier this year I submitted 3 requests, for trips in Feb 2022, October 2022 and Feb 2023. Two were immediately applied but the one for October 2022 was missed and is still not in our account. This thread reminds me that I have to re-apply for the credit.  Thanks ;o)

[Daniel A]

12 hours ago, riffatsea said:

I faxed the info on Thursday

I asked for an email confirmation 

No email yet and I don't see the credit listed

What's t he usual turn around time?

I have the number to call but don't want to bother if a few days is normal waiting time

I've never received a shareholder credit confirmation e-mail from PCL.  I always checked my booking on the Payments & Credits page of my particular booking.  It always showed up there after a day or two.  I save every e-mail I get from Princess and I just checked and confirmed there are no shareholder credit confirmations in my e-mail.

[CineGraphic]

I've had it appear within minutes in the past.

Last week it took 2 days.

You can ask for confirmation all you want, but I don't think they bother.

Edited September 13, 2021 by CineGraphic

[coconutmonkey]

Can someone please give me the email address?

Thanks

[HBCcruiser]

Mine are always posted within the same day or next day at the latest. They have a fast turnaround. Make sure to provide all of the required info and paperwork (remove account numbers though). 

[HBCcruiser]

1 minute ago, coconutmonkey said:

Can someone please give me the email address?

Thanks

 

I use this one: sbpcl@princesscruises.com

 

Here is the info they require: 

 

Legal Name: 

Booking #:

Ship:

Destination: 

Sail Date: 

 

Attach copy of latest statement showing that you own at least 100 shares of stock. REMOVE all account info other than your name.

 

[coconutmonkey]

HBCcruiser, thanks you so much for the email information.

[riffatsea]

Really funny!

I just spoke to the woman at corporate who handles this and she sai I just picked a day when they had 400 requests!!

Just my luck

 

[clueless2]

55 minutes ago, riffatsea said:

Really funny!

I just spoke to the woman at corporate who handles this and she sai I just picked a day when they had 400 requests!!

Just my luck

 

Thanks for the info.  I emailed mine last Wednesday and still haven't received it.  It's supposed to be done in 7 days according to the form so I'll hold off until Wednesday before I call 

[riffatsea]

Credit showed up tonight for my December cruise and also for my May2022 cruise

I wasn't sure they'd add it for the May cruise but happy they did

[clueless2]

Got mine Monday as well.

[dreams_of_travel]

I was told they won't apply it to sailings more than 90 days in advance. 🤷🏻‍♀️ So I waited to send the email in for two upcoming cruises until they each were under 90 days to sailing.  I'll check to see when it gets posted to my acct.

[franktown]

12 minutes ago, dreams_of_travel said:

I was told they won't apply it to sailings more than 90 days in advance. 🤷🏻‍♀️ So I waited to send the email in for two upcoming cruises until they each were under 90 days to sailing.  I'll check to see when it gets posted to my acct.

My cruise was seven months out when I submitted and was applied within a hour or so.

[dreams_of_travel]

8 hours ago, franktown said:

My cruise was seven months out when I submitted and was applied within a hour or so.

Interesting. It is likely I got a rep who didn't know that could be done. 

 

I must have lucked out sending my email today, b/c it has posted already.  I wasn't expecting that. 

[Astro Flyer]

33 minutes ago, dreams_of_travel said:

Interesting. It is likely I got a rep who didn't know that could be done. 

 

I must have lucked out sending my email today, b/c it has posted already.  I wasn't expecting that. 

Unfortunately you had another uninformed rep who provided bad information.
 

I’ve got it applied as far out as 2 years in advance & many other times long before 90 days. Years ago there was a 90 day limit but not since Princess began requiring payment for advanced tour reservations. Allowing us to apply long before a cruise provides SOBC to use for advanced tour reservations.

[trbarton]

On 9/12/2021 at 7:31 PM, riffatsea said:

I faxed the info on Thursday

I asked for an email confirmation 

No email yet and I don't see the credit listed

What's t he usual turn around time?

I have the number to call but don't want to bother if a few days is normal waiting time

Just realized that I had already replied. 
 

Tom😀

Edited September 18, 2021 by trbarton

[dreams_of_travel]

On 9/17/2021 at 10:30 PM, dreams_of_travel said:

Interesting. It is likely I got a rep who didn't know that could be done. 

 

I must have lucked out sending my email today, b/c it has posted already.  I wasn't expecting that. 

And just like that my shareholder benefit that was added has disappeared from one of the two bookings. 🤦🏻‍♀️   I will call them at some point to ask what is going on.  Hoping it will show back up on its own. LOL!

[brisalta]

On 9/13/2021 at 10:41 AM, riffatsea said:

Really funny!

I just spoke to the woman at corporate who handles this and she sai I just picked a day when they had 400 requests!!

Just my luck

 

 

In doing so you distracted her from her job and slowed the process down.