snoodqueen Posted October 12, 2021 #1 Share Posted October 12, 2021 I just called Princess and asked about getting an upgrade - paid or complimentary - for the Grand on Oct. 14. I know bookings online are closed but no harm in asking, right? I was told that I could ask at checkin or Guest Services onboard if there were any cancellations. I explained that there were only 3 cabins booked around me and the ship was definitely not sailing full so it wasn't about someone cancelling or something suddenly opening up. I usually get pretty good people when I call Princess but this one just kept repeating over and over about cancellations. Do they even look at the ship availability before saying no? Disappointed in the response but I'm getting what I paid for so not worried, though an upgrade in an empty ship would have been a nice treat. Link to comment Share on other sites More sharing options...
MishelleMcc Posted October 13, 2021 #2 Share Posted October 13, 2021 I have no personal knowledge but suspect it's too close to sailing to make changes now. They probably have to submit a Pax manifest to regulating authorities. I would definitely think you could ask at check-in or at the Customer Relations desk once on broad! Please let us know what you ultimately experience! 1 Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted October 13, 2021 #3 Share Posted October 13, 2021 16 minutes ago, MishelleMcc said: I have no personal knowledge but suspect it's too close to sailing to make changes now. They probably have to submit a Pax manifest to regulating authorities. I would definitely think you could ask at check-in or at the Customer Relations desk once on broad! Please let us know what you ultimately experience! Passenger manifest goes in 60 minutes before sailing. That’s why you have to be checked in by then. EM 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted October 13, 2021 #4 Share Posted October 13, 2021 I didn't even know that someone could verbally request an upgrade. How long has this been possible? Link to comment Share on other sites More sharing options...
CruzDayz Posted October 13, 2021 #5 Share Posted October 13, 2021 1 hour ago, Ombud said: I didn't even know that someone could verbally request an upgrade. How long has this been possible? Don't you do that at hotels too? You just politely ask if they happen to have any free upgrades. Also known as the $20 trick in Vegas where you slip a 20 over with your Id. If they can't do it they will give the 20 back. I have gotten some great upgrades over the years and some I'm sorry. Link to comment Share on other sites More sharing options...
Rare Ombud Posted October 13, 2021 #6 Share Posted October 13, 2021 Hotels and flights, yes but no cash. Cruises - never but now I'm wondering why not. 1 Link to comment Share on other sites More sharing options...
caribill Posted October 13, 2021 #7 Share Posted October 13, 2021 4 hours ago, MishelleMcc said: I would definitely think you could ask at check-in or at the Customer Relations desk once on broad! Don't bother asking at check-in as the people in the terminal have no access to cabin availability and have no authority to make any cabin changes. 2 hours ago, Ombud said: I didn't even know that someone could verbally request an upgrade. How long has this been possible? There have been a couple of posts on the recent "Live From" threads saying that they asked at the on board customer service desk and were able to get an upgrade. Of course pre-pandemic there was always a sign saying the ship was full, so do not bother asking. 1 1 Link to comment Share on other sites More sharing options...
rj59 Posted October 13, 2021 #8 Share Posted October 13, 2021 If upgrades were easy and dependable, then people wouldn't have an incentive to pay more up front for the room they actually want, or for the upgrade bidding and offers programs many lines use. Low occupancy would actually make it less desirable for them to give free upgrades, because they're already short on revenue--it would be like allowing people on a low-occupancy flight to rush to first class. It also makes the CS desk the first day more of a nightmare for those who have a legitimate issue, along with all the people who run to the front desk to deal with dining or wifi/app issues. I admit, though, it would be interesting to see someone slip a $20 to a cruise ship agent to ask for an upgrade, or even better, to hand over their Medallion with a wink and say they could take $20 off for themselves. 5 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted October 13, 2021 #9 Share Posted October 13, 2021 10 hours ago, caribill said: Don't bother asking at check-in as the people in the terminal have no access to cabin availability and have no authority to make any cabin changes. There have been a couple of posts on the recent "Live From" threads saying that they asked at the on board customer service desk and were able to get an upgrade. Of course pre-pandemic there was always a sign saying the ship was full, so do not bother asking. We were one of those that received an upgrade but, not until the second leg of our B2B. Fine with us! Link to comment Share on other sites More sharing options...
MsSoCalCruiser Posted October 14, 2021 #10 Share Posted October 14, 2021 11 hours ago, Cruise Raider said: We were one of those that received an upgrade but, not until the second leg of our B2B. Fine with us! @Cruise Raiderwhat was your upgrade? Link to comment Share on other sites More sharing options...
Purple Gallinule Posted October 14, 2021 #11 Share Posted October 14, 2021 We are sailing on the Regal Princess on Dec 13th. I called our Princess Cruise Planner and asked about an upgrade - complimentary or paid. She called back and offered us an upgrade to a rear-facing suite. We had to pay some $$$, but our daughter who will also be in the suite was not required to pay more than the original 3rd person fee. We have never had an opportunity like this, so we took it immediately. I know there were a couple of folks on our Sep Alaska trip that got upgrades by going to the customer service desk as soon as they boarded. 1 Link to comment Share on other sites More sharing options...
Jmanly Posted October 14, 2021 #12 Share Posted October 14, 2021 (edited) Deleted Edited October 14, 2021 by Jmanly Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted October 14, 2021 #13 Share Posted October 14, 2021 (edited) 10 hours ago, MsSoCalCruiser said: @Cruise Raiderwhat was your upgrade? From a balcony to a mini-suite. We declined it at first as we didn’t want to move from our caribe deck balcony all the way aft to a midship mini on the Dolphin deck. The upgrade didn’t come through the guest services but through the inventory department via an upgrade email. Edited October 14, 2021 by Cruise Raider Link to comment Share on other sites More sharing options...
Jmanly Posted October 15, 2021 #14 Share Posted October 15, 2021 We are on the Grand now. Booked an inside cabin because it was $149 pp. Asked and was upgraded to a balcony. Ship hardly has anyone on it. Rumor among crew is around 300 pax. Official word to crew is "very few" pax 1 Link to comment Share on other sites More sharing options...
CruzDayz Posted October 15, 2021 #15 Share Posted October 15, 2021 23 minutes ago, Jmanly said: We are on the Grand now. Booked an inside cabin because it was $149 pp. Asked and was upgraded to a balcony. Ship hardly has anyone on it. Rumor among crew is around 300 pax. Official word to crew is "very few" pax That is sad about the number of passengers but you will be able to walk right up to the omelette station. 😊 Link to comment Share on other sites More sharing options...
Jmanly Posted October 15, 2021 #16 Share Posted October 15, 2021 4 minutes ago, CruzDayz said: That is sad about the number of passengers but you will be able to walk right up to the omelette station. 😊 As a passenger- awesome. As a shareholder - oh crap. 2 Link to comment Share on other sites More sharing options...
CruzDayz Posted October 15, 2021 #17 Share Posted October 15, 2021 5 minutes ago, Jmanly said: As a passenger- awesome. As a shareholder - oh crap. Up eight cents today. I'm sure it will come back and we can enjoy the deals now that will go away soon. 1 Link to comment Share on other sites More sharing options...
Rare donswife Posted October 15, 2021 #18 Share Posted October 15, 2021 3 hours ago, Jmanly said: We are on the Grand now. Booked an inside cabin because it was $149 pp. Asked and was upgraded to a balcony. Ship hardly has anyone on it. Rumor among crew is around 300 pax. Official word to crew is "very few" pax I heard 600. Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted October 15, 2021 #19 Share Posted October 15, 2021 19 hours ago, Jmanly said: We are on the Grand now. Booked an inside cabin because it was $149 pp. Asked and was upgraded to a balcony. Ship hardly has anyone on it. Rumor among crew is around 300 pax. Official word to crew is "very few" pax OMG … that’s awful! I sure hope they can start selling more cruises! That’s a big ouch for Princess! Link to comment Share on other sites More sharing options...
memoak Posted October 15, 2021 #20 Share Posted October 15, 2021 Part of it could very well be the extreme mask and testing requirements especially on longer cruises. More people may be waiting to see if the restrictions are eased before they cruise. We have moved one cruise from mid January to late March 2 Link to comment Share on other sites More sharing options...
victory2020 Posted October 16, 2021 #21 Share Posted October 16, 2021 On 10/14/2021 at 5:55 PM, Jmanly said: We are on the Grand now. Booked an inside cabin because it was $149 pp. Asked and was upgraded to a balcony. Ship hardly has anyone on it. Rumor among crew is around 300 pax. Official word to crew is "very few" pax When & who did you ask? I'm on the Oct 23rd Link to comment Share on other sites More sharing options...
pris993 Posted October 16, 2021 #22 Share Posted October 16, 2021 8 hours ago, memoak said: Part of it could very well be the extreme mask and testing requirements especially on longer cruises. More people may be waiting to see if the restrictions are eased before they cruise. We have moved one cruise from mid January to late March WE are booked for January 31st on Ruby to Mexico. Got a Princess email this week, saying testing requirement will be required through February ... so we need to do. Link to comment Share on other sites More sharing options...
Thrak Posted October 16, 2021 #23 Share Posted October 16, 2021 I can't imagine booking a cabin I wasn't happy to sail in and then hoping for an upgrade. We just book cabins we can afford that we would like to sail in and count ourselves lucky that we are able to cruise. 9 Link to comment Share on other sites More sharing options...
Daniel A Posted October 16, 2021 #24 Share Posted October 16, 2021 (edited) 7 hours ago, pris993 said: WE are booked for January 31st on Ruby to Mexico. Got a Princess email this week, saying testing requirement will be required through February ... so we need to do. Deleted Edited October 16, 2021 by Daniel A Link to comment Share on other sites More sharing options...
Rare c-boy Posted October 16, 2021 #25 Share Posted October 16, 2021 On 10/14/2021 at 6:33 PM, CruzDayz said: Up eight cents today. I'm sure it will come back and we can enjoy the deals now that will go away soon. I enjoy your enthusiasm and raise my cup of Kopi Luwak to you ☕ 1 1 Link to comment Share on other sites More sharing options...
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