Threat to cancel cruise for not paying final payment…but invoice shows 0.00 balance

[dianajo67]

On our way to the airport for the Odyssey 6-12 March cruise.  Woke up this morning to an email from Royal saying they have not received my final payment.  In the same email, it shows a zero balance due and the attached invoice also shows zero balance due.  I had paid in full when I made the booking last month.  When I log on to the website, it shows the “pay remaining balance” as “clickable”…but again…when I go through the process to “pay” , it shows everything paid in full.  Of course, customer service is closed right now.  Sent a tweet and an email.  I really Do Not need this stress right now!  Anyone else have this happen?

[Cruise Gopher]

3 minutes ago, dianajo67 said:

On our way to the airport for the Odyssey 6-12 March cruise.  Woke up this morning to an email from Royal saying they have not received my final payment.  In the same email, it shows a zero balance due and the attached invoice also shows zero balance due.  I had paid in full when I made the booking last month.  When I log on to the website, it shows the “pay remaining balance” as “clickable”…but again…when I go through the process to “pay” , it shows everything paid in full.  Of course, customer service is closed right now.  Sent a tweet and an email.  I really Do Not need this stress right now!  Anyone else have this happen?

A cruise YouTube blogger had this same thing happen to him a few months ago. It’s a taxes thing. Don’t stress about it. Keep trying to call Royal and try to straighten it out over the phone otherwise they should be able to sort it out fine at the Pier. 

[ocean sounds]

Hoping this is just a glitch, and you have a Wonderful cruise.

 

Edited March 5, 2022 by ocean sounds

[dianajo67]

Both CS and resolutions confirm there is no balance due.  They can see the message that I owe something.  They put in a trouble ticket and are telling me to ignore the message.  I won’t be completely relaxed until I’m onboard and in my chosen cabin tomorrow.  Royal IT at its best!

[dianajo67]

This morning I got a different email that I owe for the entire cruise fare and to check the attached invoice for details.  Yesterdays e-mail said I owed, but showed a 0.00 balance in the email itself.  Of course, the attached invoice still shows 0.00 balance due.  This is so unsettling for me.  They had better not be cancelling my cruise! They said ignore the email I received yesterday, but I have previous experience where the port folks and the main office are not on the same page.  Fully expect issues checking in.  

[novicetraveller]

Are you sure you don't owe $0.0000001? Are you sure? Eh? 🤪

[dianajo67]

23 minutes ago, novicetraveller said:

Are you sure you don't owe $0.0000001? Are you sure? Eh? 🤪

If there is reports of a raging lunatic at Port Everglades today, it may be me!!  My hubby is the calm one in our family and he’s not traveling with us.  It’s just me and my son with autism!

[novicetraveller]

1 minute ago, dianajo67 said:

If there is reports of a raging lunatic at Port Everglades today, it may be me!!  My hubby is the calm one in our family and he’s not traveling with us.  It’s just me and my son with autism!

I'm sure you will be fine. I hope you have a great cruise!

[long4acruise]

Wishing you and your son a great cruise on Odyssey!

Try to take a few deep breaths and tell yourself all will be OK.  I know it's stressful but do remember one can attract more bees with honey than vinegar as I'm sure the Port agents will assist you favorably. I always take my initial and final invoices, j.i.c. any issues. 

[dianajo67]

37 minutes ago, long4acruise said:

Wishing you and your son a great cruise on Odyssey!

Try to take a few deep breaths and tell yourself all will be OK.  I know it's stressful but do remember one can attract more bees with honey than vinegar as I'm sure the Port agents will assist you favorably. I always take my initial and final invoices, j.i.c. any issues. 

Called the same day travel emergency number and got transferred to someone who can make things happen.  I forwarded my emails etc. for them to review.   They were mystified by the emails, but assured me that everything in the system is fine and that I’m good to go.  They did a thorough look through everything important.

Edited March 6, 2022 by dianajo67

[alexgtp]

I am having the same issue. I cruise in April.

 

I called and they say no balance. I checked online and no balance.

 

One email said $25.. Just tempted to pay the $25. 

 

Ridiculous!

[resetjet]

I had same issue due to prebooking a package and using the ob credit to pay.  The ob credit turned out to be rescinded is what triggered it. I canceled the package and just rebooked and paid in full figuring it was the easiest way.  When i arrived at the ship they made me sign a paper and go to guest services onboard to straighten out.  I would try to get them to figure it out beforehand if i were you.  Who needs the distraction on day 1

[EllieinNJ]

Please come back and let us know what happened when you boarded.  I'm still dealing with a $200 mystery charge from my January cruise on the Anthem.

[island lady]

RCI owed me a refund on one of my Odyssey cruises last month, of 926.00.   Still not getting the refund, after weeks (was promised 7-10 days), I got an email telling me they were going to cancel my cruise because I owed THEM 926.00!!  😮    Yes they ADDED the amount to my balance due. 

 

Many phone calls and 45 min to an hour "forever hold"...it was corrected to show once again zero balance, but it still took several weeks to get refund...after I had already completed the cruise.  

 

Uggh....😣

[RNCindy]

We had to cancel our "pandemic" cruise in March, 2020.  It took almost 2 months to get our refund.  I was told that they were having a 3rd party company handle all of the refunds since they were bombarded.  I'm wondering if they are still using these 3rd party companies??  If so, the communication between them and RCI may be causing a lot of these problems.

 

[flamingos]

6 hours ago, EllieinNJ said:

Please come back and let us know what happened when you boarded.  I'm still dealing with a $200 mystery charge from my January cruise on the Anthem.

I'm hoping that silence means they are on board and having fun........ 

[soremekun]

6 hours ago, EllieinNJ said:

Please come back and let us know what happened when you boarded.  I'm still dealing with a $200 mystery charge from my January cruise on the Anthem.

That's the amount you should have lost in the casino.  They're being proactive.

[crusinthrough]

I really dislike posts where the OP doesn't come back.  The same thing happened to me on Celebrity.  I ignored the emails and never called customer service. Not one question was asked at check in.  

[DeanD]

3 hours ago, crusinthrough said:

I really dislike posts where the OP doesn't come back.  The same thing happened to me on Celebrity.  I ignored the emails and never called customer service. Not one question was asked at check in.  

Same here but I don't feel that applies in this situation.  It's been less than 24 hours and it's likely they are on the cruise.  They may not have access at all or might be having too much fun.  Hopefully we'll get some follow up but it might be a week or more.

[Itchy&Scratchy]

8 hours ago, crusinthrough said:

I really dislike posts where the OP doesn't come back.

she is on the cruise without internet access. Hopefully. Otherwise, we would have heard from her.

[dianajo67]

Onboard.  All went well getting on, but a couple of my purchase (casita and teppanyaki) were not in the system despite clearly having receipts and them being posted in my order history.  Took a few days for the folks onboard to work with corporate to figure it out.  I swear the first guest services person treated me like I created a fake website or something when I showed my order history.  Have to believe this whole pile of stuff is part of the same big computer glitch on royals part.  I did get an apology from the beverage manager onboard who runs the casita rentals.  All good on the end.

[Merion_Mom]

On 3/7/2022 at 3:14 AM, crusinthrough said:

I really dislike posts where the OP doesn't come back.  

 

PLEASE don't attack the OP.  There is just no need for this sort of thing.

[SRF]

I did not view that as a personal attack, but a general rant.

 

Which I share.

[DeanD]

8 minutes ago, SRF said:

I did not view that as a personal attack, but a general rant.

 

Which I share.

I share the principle but in this thread, given the context and timing, it was inappropriate whether it was intended to be personal or not.  

[Ocean Boy]

I feel the OP's stress, brought on by no fault of her own, is worth more than just an apology. RCI needs to fix their IT problems. They might be more motivated if it cost them more than an "I'm sorry".😏