Wrong stateroom!!!

[irishgal432]

Contact them at @royalcaribbean on Twitter or Post on their FB page.  They generally are very responsive to these kind of situations.

[reallyitsmema]

5 minutes ago, Jerseygirl1416 said:

I’d be upset about this as well. The cabin you bid on is 271sq ft and they gave you one that’s 182 sq ft. That’s a lot of extra space you won’t get.
 

I would reach out to Royalup and document your attempts. I hope they respond but if they don’t save copies of the confirmation email on the bid you made and a copy of the email for the wrong cabin you won. If they can’t help you on board (which I’m doubtful they’ll be able to) I’d dispute the charge on your credit card when you get home.

 

Whatever happens don’t let it ruin your cruise but definitely don’t accept the charge!

 

Where are you seeing those cabin sizes?  I see an ultra spacious oceanview room is 172 sq ft.  The larger cabin you are referring to is an accessible oceanview.

[ldubs]

Seems that old proverb about good intentions is applicable here.   I hope the OP gets the room they wanted.  

[Jerseygirl1416]

2 minutes ago, reallyitsmema said:

 

Where are you seeing those cabin sizes?  I see an ultra spacious oceanview room is 172 sq ft.  The larger cabin you are referring to is an accessible oceanview.

 

[cindyscruise]

4 minutes ago, irishgal432 said:

Contact them at @royalcaribbean on Twitter or Post on their FB page.  They generally are very responsive to these kind of situations.

I second this approach.  Sorry people did not read your original post.  If I bid on a particular cabin then I would be upset if they gave me something else.  If you do not get any satisfaction, then when you board I would ask at guest services if they have any ocean view cabins available.   Too bad you don't know anyone in one of those rooms - your could switch.  But please whatever happens, enjoy your cruise.  Don't let this spoil it for you and your family.  

 

[reallyitsmema]

4 minutes ago, Jerseygirl1416 said:

 

 

Royal Caribbean's website shows that exact category on deck 11 as being 172 sq ft.

 

Edit to add:  1A is 271 sq ft, not 1K.

Edited September 9, 2022 by reallyitsmema

[Jerseygirl1416]

1 minute ago, reallyitsmema said:

 

Royal Caribbean's website shows that exact category on deck 11 as being 172 sq ft.

From the pictures and the video it looks bigger than a regular balcony cabin. It also has a walk-in closet.

[reallyitsmema]

1 minute ago, Jerseygirl1416 said:

From the pictures and the video it looks bigger than a regular balcony cabin. It also has a walk-in closet.

 

I edited the post after you quoted.  🙂 

 

1A is 271 sq ft and an oceanview balcony.  1K is 172 sq ft and an oceanview cabin, no balcony.  OP was looking at the category with no balcony.

[Jerseygirl1416]

3 minutes ago, reallyitsmema said:

 

I edited the post after you quoted.  🙂 

 

1A is 271 sq ft and an oceanview balcony.  1K is 172 sq ft and an oceanview cabin, no balcony.  OP was looking at the category with no balcony.

I really don’t mean to be argumentative but the video is the ocean view ultra spacious balcony and it’s absolutely much bigger than a regular balcony. It has the 2 bunk beds and can sleep 6.

[brillohead]

21 minutes ago, molly361 said:

They did not get an upgrade. They BID thru RU on a Spacious OV room NOT a balcony and won a balcony which is NOT what they bid on

But even after they won the SOV, the cruise line (not through RoyalUp) can upgrade them arbitrarily to any room that is considered to technically be an upgrade. 

Back when the Upgrade Fairy existed, people would make sure to check "no upgrades" if they wanted to make sure they got the exact room they booked, because just because Royal considered the room to be an upgrade, the person booking the room might not consider it to be an upgrade.

So if they bid on an SOV and then got upgraded to a balcony room, that IS an upgrade on paper.

 

[Ourusualbeach]

21 minutes ago, reallyitsmema said:

 

Where are you seeing those cabin sizes?  I see an ultra spacious oceanview room is 172 sq ft.  The larger cabin you are referring to is an accessible oceanview.

You are looking at the spacious OV.  The ultraspacious id Cat K and is indeed 270 ish sq ft and sleeps 6

 

 

Edited September 9, 2022 by Ourusualbeach

[poocher]

But OP was not bidding on a balcony of any kind.  They wanted an ultra spacious ocean VIEW.

[reallyitsmema]

1 minute ago, Jerseygirl1416 said:

I really don’t mean to be argumentative but the video is the ocean view ultra spacious balcony and it’s absolutely much bigger than a regular balcony. It has the 2 bunk beds and can sleep 6.

 

I am not trying to be either, just trying to look at the same thing as I am not seeing what you are seeing.  Tone doesn't come across well here, that is why I added the smiley.  🙂 

[reallyitsmema]

2 minutes ago, Ourusualbeach said:

You are looking at the spacious OV.  The ultraspacious id Cat K and is indeed 270 ish sq ft and sleeps 6

 

I am looking at the deckplans on the cruise lines website.  1K Ultra Spacious Oceanview on deck 11 says 172 sq ft.

[Jerseygirl1416]

1 minute ago, reallyitsmema said:

 

I am not trying to be either, just trying to look at the same thing as I am not seeing what you are seeing.  Tone doesn't come across well here, that is why I added the smiley.  🙂 

I didn’t think you were. Anyway I think Royalup royally screwed up and I hope the OP gets it worked out.

[Ourusualbeach]

1 minute ago, reallyitsmema said:

 

I am looking at the deckplans on the cruise lines website.  1K Ultra Spacious Oceanview on deck 11 says 172 sq ft.

Website is wrong...big shocker!!

Edited September 9, 2022 by Ourusualbeach

[molly361]

3 minutes ago, brillohead said:

But even after they won the SOV, the cruise line (not through RoyalUp) can upgrade them arbitrarily to any room that is considered to technically be an upgrade. 

Back when the Upgrade Fairy existed, people would make sure to check "no upgrades" if they wanted to make sure they got the exact room they booked, because just because Royal considered the room to be an upgrade, the person booking the room might not consider it to be an upgrade.

So if they bid on an SOV and then got upgraded to a balcony room, that IS an upgrade on paper.

 

Well this will be the first time I have heard of that happening with Royal Up. I think there was a screw up someplace

[Ourusualbeach]

6 minutes ago, brillohead said:

people would make sure to check "no upgrades"

No upgrades no longer exists

[reallyitsmema]

6 minutes ago, Ourusualbeach said:

You are looking at the spacious OV.  The ultraspacious id Cat K and is indeed 270 ish sq ft and sleeps 6

 

Edit.  I see that you saw this

 

 

[brillohead]

1 minute ago, molly361 said:

Well this will be the first time I have heard of that happening with Royal Up. I think there was a screw up someplace

 
I literally said (not through RoyalUp).... 
 

[Ourusualbeach]

Just now, reallyitsmema said:

 

 

Consumer website is wrong

[molly361]

1 minute ago, brillohead said:

 
I literally said (not through RoyalUp).... 
 

Whatever   Are you ever wrong??😇

Edited September 9, 2022 by molly361

[molly361]

4 minutes ago, Ourusualbeach said:

No upgrades no longer exists

She's not getting it😇

[shipgeeks]

OP, I understand your frustration. We have participated in RoyalUps, and our understanding is that if we win, it will be for what we bid on.  I, too, would be very disappointed to get a balcony if I wanted an OV; we do not like balconies.  The cabin always feels darker with that metal tunnel beyond the glass.  No opportunity to be at the window and just look right out at the sea.

Being told you can keep the door locked is not the point.  I hope you can get this straightened out.

[juksing]

Is ultra-spacious ocean view higher category than a balcony?  If so I wouldn’t be that happy either!

Edited September 9, 2022 by juksing
Wrong info