Native Floridian 26 Posted February 15, 2023 #1 Share Posted February 15, 2023 Anyone else getting this message this morning on website who DO have cruises booked? Link to comment Share on other sites More sharing options...
Sryat Posted February 15, 2023 #2 Share Posted February 15, 2023 Yes! 1 Link to comment Share on other sites More sharing options...
Rare Nickelpenny Posted February 15, 2023 #3 Share Posted February 15, 2023 Yup. It has to be a glitch. I saw my 5 booked cruises yesterday. 1 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted February 15, 2023 Author #4 Share Posted February 15, 2023 1 minute ago, Sryat said: Yes! No cruises, no points, no cruise history. Glad it's just not me. 1 Link to comment Share on other sites More sharing options...
Blazza Posted February 15, 2023 #5 Share Posted February 15, 2023 My wife and I are also experiencing the same thing - no forward bookings and no past cruises. 1 Link to comment Share on other sites More sharing options...
Djptcp Posted February 15, 2023 #6 Share Posted February 15, 2023 I went to complete the Health Assessment for our Sat. cruise and the same thing - no credits, no booked cruises, and no cruise history. Also glad we aren't the only ones!! I emailed our PVP about it for help. Must be a computer glitch. 1 Link to comment Share on other sites More sharing options...
Pickalily, Wilts Posted February 15, 2023 #7 Share Posted February 15, 2023 Same here. 1 Link to comment Share on other sites More sharing options...
redpear1 Posted February 15, 2023 #8 Share Posted February 15, 2023 Yup same here Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted February 15, 2023 #9 Share Posted February 15, 2023 Ditto. No booked cruises even though we have 4. 1 Link to comment Share on other sites More sharing options...
mcrcruiser Posted February 15, 2023 #10 Share Posted February 15, 2023 (edited) The answer to this should be that HAL is working on the web site & that all the correct information will be restored shortly We are missing every thing as well including the 14 night Mexico /Solar Eclipse cruise March 30 ,2024 & our 3 star Mariner point totals Edited February 15, 2023 by mcrcruiser 2 Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted February 15, 2023 #11 Share Posted February 15, 2023 Same, everything has disappeared. Link to comment Share on other sites More sharing options...
Rare Hlitner Posted February 15, 2023 #12 Share Posted February 15, 2023 Noticed the same thing. Just checked our Seabourn account (they are part of the HAL Group and use a similar online system) and Seabourn is also not working. Hank 1 Link to comment Share on other sites More sharing options...
MAVIP Posted February 15, 2023 #13 Share Posted February 15, 2023 And our 3 cruises disappeared too. I donot worry, HAL must be busy installing some update or maybe even a new programm.... 1 1 Link to comment Share on other sites More sharing options...
boulders Posted February 15, 2023 #14 Share Posted February 15, 2023 My booked cruise and my cruise history are all missing. 1 Link to comment Share on other sites More sharing options...
AKJonesy Posted February 15, 2023 #15 Share Posted February 15, 2023 I'm sure HAL knows about this. seems to be happening to many people. 1 Link to comment Share on other sites More sharing options...
Rare TAW1963 Posted February 15, 2023 #16 Share Posted February 15, 2023 Yup, getting the same thing. Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted February 15, 2023 #17 Share Posted February 15, 2023 Our cruise history is present and correct, but future books and mariner points are missing. 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted February 15, 2023 Author #18 Share Posted February 15, 2023 2 minutes ago, VMax1700 said: Our cruise history is present and correct, but future books and mariner points are missing. Yes, our history has repopulated, but bookings didn't. They're making progress. 1 Link to comment Share on other sites More sharing options...
zelker Posted February 15, 2023 #19 Share Posted February 15, 2023 If you log in, then click on Already Booked, then Manage My Bookings and enter your booking number manually, it brings up that booking. 1 Link to comment Share on other sites More sharing options...
Rare Hlitner Posted February 15, 2023 #20 Share Posted February 15, 2023 55 minutes ago, MAVIP said: And our 3 cruises disappeared too. I donot worry, HAL must be busy installing some update or maybe even a new programm.... I do worry because any HAL update (or new program) means even more future trouble :(. Hank Link to comment Share on other sites More sharing options...
julia Posted February 15, 2023 #21 Share Posted February 15, 2023 I just completed the health questionnaire using Navigator, but HAL'S antiquated IT is going to "Southwest" them one of these days! 2 Link to comment Share on other sites More sharing options...
SusieKIslandGirl Posted February 15, 2023 #22 Share Posted February 15, 2023 This seems to happen every so often. It happened to me about 4 days ago. Because it wasn’t the first time, I wasn’t too worried. Link to comment Share on other sites More sharing options...
boulders Posted February 15, 2023 #23 Share Posted February 15, 2023 My booking is back up. 1 Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted February 15, 2023 Author #24 Share Posted February 15, 2023 2 minutes ago, boulders said: My booking is back up. Mine too! Thanks everyone for confirming that they hadn't cancelled my cruise! Link to comment Share on other sites More sharing options...
OlsSalt Posted February 15, 2023 #25 Share Posted February 15, 2023 This has been happening for a long time - same thing late last year. AI-bots can and will be stupid. Which should provide some comfort for we mere mortals. Link to comment Share on other sites More sharing options...
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