Check your folios daily

[travellingnana]

This is the first time we have cruised without the plus package. Every other day we have to go to guest services to get bar charges removed. 

[Steelers36]

Yup.  This has been posted a lot here including a recent thread with similar title.  It's easy to do online or at GS kiosk.

[memoak]

If you don’t have a package you should have bar charges. What am I not getting here ?

[teenieleek]

23 minutes ago, travellingnana said:

This is the first time we have cruised without the plus package. Every other day we have to go to guest services to get bar charges removed. 

Do you mean other people’s bar charges?

[travellingnana]

1 minute ago, teenieleek said:

Do you mean other people’s bar charges?

Yes!  2 or 3 at a time that we’re not my charges!

[Jareds_mommytoo]

We had crown charges that were not ours

[PacnGoNow]

1 minute ago, travellingnana said:

Yes!  2 or 3 at a time that we’re not my charges!

That was really common in the beginning.  

They are supposed to check the picture and cabin no. that comes up on their handheld device, or their computer, when you approach the bar.

 

Some people complain if they ask their name or cabin no. They 

should be verifying who is ordering these drinks.

 

I don’t get it.  Who wants to waste their time going up to GS?  I would call from the cabin or do the crew chat.

[travellingnana]

19 minutes ago, memoak said:

If you don’t have a package you should have bar charges. What am I not getting here ?

The charges are not mine. 

[PacnGoNow]

6 minutes ago, travellingnana said:

Yes!  2 or 3 at a time that we’re not my charges!

What ship?

[travellingnana]

1 minute ago, PacnGoNow said:

What ship?

Enchanted. 

[Jareds_mommytoo]

5 minutes ago, PacnGoNow said:

That was really common in the beginning.  

They are supposed to check the picture and cabin no. that comes up on their handheld device, or their computer, when you approach the bar.

 

Some people complain if they ask their name or cabin no. They 

should be verifying who is ordering these drinks.

 

I don’t get it.  Who wants to waste their time going up to GS?  I would call from the cabin or do the crew chat.

We just got off Friday there were always extra drinks that were not ours ( we never went close to 15 but….. like i max out at 3 one day i had nine showing by 6 pm) i would have been long in bed if i drank all that, and like i said we had a crown grill charge 

[voljeep]

37 minutes ago, travellingnana said:

This is the first time we have cruised without the plus package. Every other day we have to go to guest services to get bar charges removed. 

OK, once is enough - errors happen

 

again, not so much - ask to speak to a hotel manager and see what the problem is and why you have to waste cruise time doing this - you should get OBC for your troubles

[PacnGoNow]

2 minutes ago, travellingnana said:

Enchanted. 

We didn’t have any extra charges on the standard fare a few months ago on the Enchanted, 20 nights.  I wonder what has changed?  
 

 

[PacnGoNow]

1 minute ago, Jareds_mommytoo said:

We just got off Friday there were always extra drinks that were not ours ( we never went close to 15 but….. like i max out at 3 one day i had nine showing by 6 pm) i would have been long in bed if i drank all that, and like i said we had a crown grill charge 

Enchanted also?

If so, they are not verifying, who is actually ordering the drinks.  Not right.

Edited September 19, 2023 by PacnGoNow

[dreaminofcruisin]

15 minutes ago, PacnGoNow said:

 

 

I don’t get it.  Who wants to waste their time going up to GS?  I would call from the cabin or do the crew chat.

 

Which brings up a good question....can you do crew chat without paying the App Activation fee?

[roxievegas]

We always check our account daily when we do not have the package.  We have always had charges that we did not do.  That said, I think that if you have a package, your account is probably getting charges from others.

 

We have a 17 day cruise coming up in 2025 and no package.  I will definitely check my account daily.

 

 

[reedprincess]

8 minutes ago, dreaminofcruisin said:

 

Which brings up a good question....can you do crew chat without paying the App Activation fee?

Yes. 

Crew Chat, Journeyview, checking folio, casino play, excursions, etc on the app have nothing to do with Ocean Now delivery/activation. 

[memoak]

16 minutes ago, roxievegas said:

We always check our account daily when we do not have the package.  We have always had charges that we did not do.  That said, I think that if you have a package, your account is probably getting charges from others.

 

We have a 17 day cruise coming up in 2025 and no package.  I will definitely check my account daily.

 

 

Even with the package we check daily because every so often some charge shows up

[partybarbie]

We were on the Royal in May and we were constantly getting charged for drinks. We both had Princess Plus, and didn’t go over our limit, so I am not sure what the problem was. All of the charges were removed, except for disembarkation morning when we were again charged for drinks. I hadn’t checked my account that morning because I didn’t even order a drink. I would love to know how that happens.

[voljeep]

on a typical 7 day cruise - Sunday to Sunday - when does your PLUS package start and end? - given that a Princess PLUS day is 6am to 6am the next day

[Jareds_mommytoo]

1 hour ago, dreaminofcruisin said:

 

Which brings up a good question....can you do crew chat without paying the App Activation fee?

There is not an APP activation fee there is an oceans now fee, to activate the food and delivery part.

but when we messaged crew chat the didn’t really care, it was like oh you are not getting charged why worry 

 

[Jareds_mommytoo]

1 hour ago, PacnGoNow said:

Enchanted also?

If so, they are not verifying, who is actually ordering the drinks.  Not right.

We were on the crown

 

[david63]

I thought that it was standard practice on any cruise line to check your account daily.

[memoak]

2 hours ago, voljeep said:

on a typical 7 day cruise - Sunday to Sunday - when does your PLUS package start and end? - given that a Princess PLUS day is 6am to 6am the next day

Sunday through Sunday would be an 8 day cruise

[Torfamm]

5 hours ago, travellingnana said:

This is the first time we have cruised without the plus package. Every other day we have to go to guest services to get bar charges removed. 

Charges in error are, and always have been, something that can happen. Before packages, before that app etc.  It's usually very easy to resolve by using the Crew Chat function in the app rather than standing in line at guest services.