Rare lprp Posted July 22 #1 Share Posted July 22 Celebrity Cruises (UK phone number). I’m currently on hold (again) while waiting for the agent to move our booking from one cruise to another. Am 45 minutes into the call, 75% of which has been on hold 😬. The “music” is excruciatingly bad! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 22 #2 Share Posted July 22 1 Link to comment Share on other sites More sharing options...
Rare keesar Posted July 22 #3 Share Posted July 22 56 minutes ago, lprp said: Celebrity Cruises (UK phone number). I’m currently on hold (again) while waiting for the agent to move our booking from one cruise to another. Am 45 minutes into the call, 75% of which has been on hold 😬. The “music” is excruciatingly bad! In the U.S., I get nonstop ads that keep repeating and repeating and. Luckily, on my last few calls, hold time has been less than a minute. 1 Link to comment Share on other sites More sharing options...
Rare lprp Posted July 22 Author #4 Share Posted July 22 19 minutes ago, keesar said: In the U.S., I get nonstop ads that keep repeating and repeating and. Luckily, on my last few calls, hold time has been less than a minute. OK, you definitely win! Ads are infinitely worse than “music” 😱 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted July 22 #5 Share Posted July 22 32 minutes ago, lprp said: OK, you definitely win! Ads are infinitely worse than “music” 😱 "Your call is very important to us. Listen closely as our menu options have changed. Ask your agent about the special 'Extravaganza Package available on your next cruise! For a mere $1999 (US, per person, per day) you too can sail as if you personally own the ship! Add to that the 'Boozeria Bazaar' ($499 US per person per day) and we will transport you to the next bar so you don't have to worry about staggering into the lowly peons that did not upgrade." 2 Link to comment Share on other sites More sharing options...
leaveitallbehind Posted July 22 #6 Share Posted July 22 The worst? ANY company whose "call center" is staffed in such a manner to make you wait more than 5 minutes to talk to a live person. Or that puts you through numerous queues to "assist" you without ever talking to a live person. JMO. 2 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted July 22 #7 Share Posted July 22 They can’t possibly please everyone with on hold music.. 1 Link to comment Share on other sites More sharing options...
cnktodhunter Posted July 23 #8 Share Posted July 23 "Modern luxury lives here" repeated 1000 times... Link to comment Share on other sites More sharing options...
Rare hcat Posted July 23 #9 Share Posted July 23 we used to enjoy IZ..Over the Rainbow.. Now we ignore..but have been lucky with short hold times.. Link to comment Share on other sites More sharing options...
zitsky Posted July 23 #10 Share Posted July 23 (edited) WHAT is the hold music we are complaining about? Beatles? Barbra Streisand? Billy Idol? Jazz? Edited July 23 by zitsky Link to comment Share on other sites More sharing options...
awhcruiser Posted July 24 #11 Share Posted July 24 If you used a TA you would not be listening to that music and/or enduring long wait times. Link to comment Share on other sites More sharing options...
Markanddonna Posted July 24 #12 Share Posted July 24 You should listen to MSC's hold music. Argh!!! Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted July 24 #13 Share Posted July 24 Do they still say "We have the best photographers in the world"? Link to comment Share on other sites More sharing options...
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