wrk2cruise

Celebrity treats B2B as 2 separate sailings. As long as they were able to test negative prior to the second sailing or get a Certificate of Recovery accompanied by a documented positive test 11 days or more prior to the second sailing they should be good to go.

Celebrity doesn't seem to be able to do proper accounting and award earned points correctly. I wonder how much this is impacting their customer service capacity? If they just discontinue PUP, maybe it would reduce the hold times on the customer service lines. Let's go back to earning CC points the old way, by taking a cruise! I understood doing this during the pandemic but now the entire fleet is back in service. All this program is doing is helping them devalue the program.

Yes they have that information. Why am I not confident that their evaluation of the risk to passengers (me) would align with mine?

I think even in the MoveUp description it says 48 hrs. I think most people hear in the afternoon 2 days prior by email.

I still really hate it when people get near me and cough/sneeze with a cold and get me sick. If your sick stay home!

I would also expect if testing is eliminated so will any policy for allowing refunds or FCC for having to cancel prior to sailing.

You are allowed to change all but 1 name on the reservation. You will not be able to replace all names.

I priced a CC cabin on Equinox 8/29. 1 passenger was exactly 1/2 the total price of 2.

I could probably reduce customer service calls by 10% if they provided a web page that contained an accurate summary of your sailing. Something like the following Cruise Fare Subtotal (Forget about all the fake promo discounts) (Real Discounts Military/Fire Police EMT/B2B) Taxes/Fees Total: Amount Paid: Balance: Beverage Package: Classic/Premium/None Wifi: Surf/Stream/None OBC: $0-xxxx Gratuity Included Yes/No With a Button at the bottom to email me my invoice

Yea they are staffed for retirees who have all day to spend on the phone.😀 Actually I think it was right before the shutdown they hired some UK consulting firm for around $200k who told them to move their target market from millennials to GenX.

And training new employees working from home (either domestically or overseas) is probably being done with some very basic computer based training which is why these reps have little to no information.

I am certainly no advocate of the AI packages as I get a drink package and wifi with my loyalty status and book cruise only almost all the time when available. However if you require wifi and consider the amount of the daily gratuities I think booking AI at $25/pp/pd is the way to go. OP inquired about soda. Those are at least $3 each plus water, juice, coffee etc Edit: Ok just re-read and saw they are considering the tips as well in the difference. So it really might be pretty much break even with a couple of cokes and bottled waters and basic wifi.

I'll post it again, almost monthly

I would agree that this would probably be an easy out for Celebrity IF they had ticketed the flights. IF the flights had been ticketed the assumption is that FBC or the airline would have been notified with any issues regarding the flight and would have made alternate arrangements. Since they didn't ticket the flights I put this squarely on FBC.

Some ships you can others you can't. If they give you a ticket at the cage then yes you can probably cash it out. If the load it onto your card it's definitely promo and must be bet. If you can transfer from you seapass at the machine you can cash it out. Some ships like Constellation and Reflection machines don't allow you to transfer from your seapass to the machine directly. So the answer is you are both right. Sometimes it works sometimes it doesn't. Remember if they intended for you to be able to directly convert OBC to cash they would do it at guest relations.

It's in the same place in your account where you see your reservation there is a link for "Manage My Reservation" but below that is a big blue button "Plan My Cruise". Once you go in there you should see the amount of OBC you have from Celebrity at the top right of the screen. In the pull down menu "My Celebrity Cruise" there will be an entry for Casino where you can buy chips or slot play with the 10% bonus in $50 increments.

You should check with the insurance co. I believe I read on the Chase Sapphire Reserve you have to charge the taxes for the award ticket to the card to get the flights covered. So possibly you just have to include the taxes on your policy.

If you use OBC I've never been charged the 5% fee. You just go to the cage and tell them you want to use xx amount of OBC for chips. They will give you "promo" chips which can't be cashed out directly. You bet them and any winnings are provided in real chips. You can also pre-purchase chips in your cruise planner for a 10% bonus. Buy $50 and get $55. You can use your Celebrity OBC for purchases on cruise planner.

I agree and rarely provide the information. In this case they have certainly done due diligence and have escalated as far as possible to this point. Over 20 years of sailing with Celebrity I've had to escalate to this level twice. Neither case should have required attention at this level but they don't empower even the most upper levels of customer service or even resolutions department to do the right thing.

You should have no problems testing at 2 am.

I know the gratuity was included in specialty dining since it's inception. I never heard a percentage. At one time before Luminae suites got a free specialty dinner for every 7 days cruised. At that time they charged a $5 gratuity (around 10%) for these free dinners. That didn't last too long and they were actually "free". I think the 18% is just crazy. Why not 20% like beverages etc? Why make it different?

I stand by the comment as my advise moving forward was to escalate to the executive levels. While general customer service I expect 24x7 coverage the executive offices are a 9-5 Monday-Friday operation.

I was looking for another contact email at Celebrity on the Elliott Management site and saw this new position listed. To me this would be the high level manager responsible for the Retreat experience. I would send her an email documenting the experience you were expecting is not being provided. Secondary Contact Ashley Whitaker Retreat Manager 1050 Caribbean Way Miami, FL 33132 mwhitaker@celebrity.com

The weekend is not the time to be trying to get this resolved. Since you have seemed to do all the right things already I would send an email to the executive office. Clearly state the problem and what you have done to get resolution. The director of customer engagement jennifermorales@celebrity.com If that doesn't work CEO lLutoff-Perlo@celebritycruises.com

No Jim of Jim and Iian who is a frequent poster here reported that he dealt with this directly and his booking was through a TA.