handbellplayer Posted June 24, 2017 #1 Share Posted June 24, 2017 Does RCCL care so little about their loyal customers that they don't care how hard it is to search for a cruise? I am trying to look for a cruise for next Spring (April) and keep getting kicked out (in multiple browsers). I am so frustrated. Link to comment Share on other sites More sharing options...
Husky1987 Posted June 24, 2017 #2 Share Posted June 24, 2017 Does RCCL care so little about their loyal customers that they don't care how hard it is to search for a cruise? I am trying to look for a cruise for next Spring (April) and keep getting kicked out (in multiple browsers). I am so frustrated. Chrome incognito mode is the only thing that works every time for me. Link to comment Share on other sites More sharing options...
handbellplayer Posted June 25, 2017 Author #3 Share Posted June 25, 2017 Chrome incognito mode is the only thing that works every time for me. But it shouldn't be that way! Link to comment Share on other sites More sharing options...
Husky1987 Posted June 25, 2017 #4 Share Posted June 25, 2017 But it shouldn't be that way! True enough. I also go to 3rd party TA sites, which invariably show more (all?) available cabins rather than just the few that show up on the RC site. Link to comment Share on other sites More sharing options...
swoopy2110 Posted June 25, 2017 #5 Share Posted June 25, 2017 But it shouldn't be that way! 100% agree There are plenty of people on here who are so casual about it "Oh just use private mode" etc. Why? ... You don't have to do that for any other website! Their website is utter crap Link to comment Share on other sites More sharing options...
handbellplayer Posted June 25, 2017 Author #6 Share Posted June 25, 2017 100% agree There are plenty of people on here who are so casual about it "Oh just use private mode" etc. Why? ... You don't have to do that for any other website! Their website is utter crap Thanks!!! Link to comment Share on other sites More sharing options...
GuavaTechAngels Posted June 25, 2017 #7 Share Posted June 25, 2017 Preachin' to the choir. I try to call them as much as I can to complain about their website. I think if enough people do this, they might actually get the message. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 25, 2017 #8 Share Posted June 25, 2017 100% agree There are plenty of people on here who are so casual about it "Oh just use private mode" etc. Why? ... You don't have to do that for any other website! Their website is utter crap But it is a solution, isn't that why people come here. If you have issues with web site, you should probably tell Royal. [emoji6] Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
swoopy2110 Posted June 25, 2017 #9 Share Posted June 25, 2017 But it is a solution, isn't that why people come here. If you have issues with web site, you should probably tell Royal. [emoji6] Sent from my HTC One_M8 using Forums mobile app I have done, as have many others to their Facebook Page They reply "Our IT Team says our website is working as expected" ... Very reassuring :D Link to comment Share on other sites More sharing options...
swoopy2110 Posted June 25, 2017 #10 Share Posted June 25, 2017 Oh, and a good one I've got ... My Address in the profile section of 'my cruises' keeps updating itself to somewhere in Golfers Way, Florida?? I change it back to what my actual UK Address is, and 24 hours later it will change itself back to Florida (somewhere I've never been by the way!). I logged a ticket with them. They said they have had to send it higher up the food chain and cannot see why it is happening. The ticket was logged in March 2017. I chased it at the end of April saying it had been a month. They said "These things take longer than you'd expect"... it's now the end of June and we still have no progress :D Link to comment Share on other sites More sharing options...
Snit13 Posted June 25, 2017 #11 Share Posted June 25, 2017 Have been searching for a cruise for about 3 weeks and kept getting "HTTP 400 Bad Request." Last evening I called C&A and a young man assisted me in clearing my computer so I can now access RCCL site. Those of you (Bob, John, and others) who are computer/phone savvy will understand. I don't so just followed his directions. The first thing he tried did not work but 2nd did. He said I search their site to often!!!!!! Call C&A. Does anyone have a direct number to their IT team? I tried to get him to give me one or connect me but no dice. He said (as usual) they are aware and working on it. And I am going to hit the Florida Lottery next week. Right. Link to comment Share on other sites More sharing options...
Clarea Posted June 25, 2017 #12 Share Posted June 25, 2017 ... He said I search their site to often!!!!!! ... This is why I suspect that a great many issues we see with Royal's website is due to defensive programming on their part, trying to deny the automated price checking programs. Link to comment Share on other sites More sharing options...
sr4mjc Posted June 25, 2017 #13 Share Posted June 25, 2017 Have been searching for a cruise for about 3 weeks and kept getting "HTTP 400 Bad Request." Last evening I called C&A and a young man assisted me in clearing my computer so I can now access RCCL site. Those of you (Bob, John, and others) who are computer/phone savvy will understand. I don't so just followed his directions. The first thing he tried did not work but 2nd did. He said I search their site to often!!!!!! Call C&A. Does anyone have a direct number to their IT team? I tried to get him to give me one or connect me but no dice. He said (as usual) they are aware and working on it. And I am going to hit the Florida Lottery next week. Right. I would be beyond shocked if they ever gave out an internal IT phone number to an external customer. As an IT person, I get it. Sure maybe a 2 or even 3 tier support desk, if they have such a thing, but to an actual IT team member who isn't in support, doubtful. I have two Celebrity cruises booked and if it's possible, their new website is even worse. My calendar no longer shows any dining, drink packages or any excursions I have booked. I have to clear cache and use the old website link to see them, but who knows how long that link will be up as a work around. Link to comment Share on other sites More sharing options...
Ocean Cat Posted June 25, 2017 #14 Share Posted June 25, 2017 Well there are some of us who are computer illiterate, you might as well be speaking Russian when you say Chrome Incognito. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted June 25, 2017 #15 Share Posted June 25, 2017 Well there are some of us who are computer illiterate, you might as well be speaking Russian when you say Chrome Incognito. So you probably don't understand when someone says to clear your cache either? Sent from my HTC One_M8 using Forums mobile app Link to comment Share on other sites More sharing options...
majorjan Posted June 25, 2017 #16 Share Posted June 25, 2017 I can't access either without incognito, I tried to tell RCCL many times when I called, they didn't respond other than to say it's working fine for them. It's frustrating to try to book a cruise without accessing the site. Interesting someone said it's to prevent price checking, but what does that mean? Link to comment Share on other sites More sharing options...
BND Posted June 25, 2017 #17 Share Posted June 25, 2017 I cleared my cache and it didn't work. I use Chrome so I tried incognito and now it tells me my cruise is being modified. I think it thinks I'm still logged in via regular Chrome. I restarted my surface and waited and tried again and it still says it's being modified. There is no way the IT team thinks this is working normally. I've never had any issues with their website until the last couple of months. I hope to be able to do my check in next month as well as make other reservations. :mad: Apparently, it prefers IE right now because I'm able to get in using it. I hate IE, but if I have to, I have to. Link to comment Share on other sites More sharing options...
molly361 Posted June 25, 2017 #18 Share Posted June 25, 2017 Call C&A. Does anyone have a direct number to their IT team? I tried to get him to give me one or connect me but no dice. He said (as usual) they are aware and working on it. And I am going to hit the Florida Lottery next week. Right. CONTACT US United States & Canada Ready to book your perfect cruise? Call our Royal Vacation Planners today (24 hours / 7 days a week)866-562-7625Already booked? For questions or help with your upcoming cruise (24 hours / 7 days a week)866-562-7625 For questions about Air2Sea arrangements (24 hours / 7 days a week)844-278-9745 For Day of Sailing needs (24 hours / 7 days a week)800-256-6649 or 305-539-4107 (Int'l) Pre-Cruise Planning and Website Assistance? Contact our Technical Support Team (Mon-Fri 7am-12am EST / Sat-Sun 9am-10pm EST) 800-398-9819 Link to comment Share on other sites More sharing options...
ewenix Posted June 25, 2017 #19 Share Posted June 25, 2017 I cleared my cache and it didn't work. I use Chrome so I tried incognito and now it tells me my cruise is being modified. I think it thinks I'm still logged in via regular Chrome. I restarted my surface and waited and tried again and it still says it's being modified. There is no way the IT team thinks this is working normally. I've never had any issues with their website until the last couple of months. I hope to be able to do my check in next month as well as make other reservations. :mad: Apparently, it prefers IE right now because I'm able to get in using it. I hate IE, but if I have to, I have to. This actually sounds like you're having connectivity issues and it's likely not the RCL website. You apparently got into your reservation since it was tagged as being modified and then for whatever reason (a disconnection perhaps?) you tried using incognito mode. The site doesn't know you don't have the old session open anymore, and it will keep that session open and your reservation locked until the session times out. It may have timed out by the time you tried IE. If that's the case, then yes it would be working normally and very typical for an ecommerce website. Link to comment Share on other sites More sharing options...
BND Posted June 25, 2017 #20 Share Posted June 25, 2017 This actually sounds like you're having connectivity issues and it's likely not the RCL website.You apparently got into your reservation since it was tagged as being modified and then for whatever reason (a disconnection perhaps?) you tried using incognito mode. The site doesn't know you don't have the old session open anymore, and it will keep that session open and your reservation locked until the session times out. It may have timed out by the time you tried IE. If that's the case, then yes it would be working normally and very typical for an ecommerce website. My connectivity from home using FIOs has been perfectly fine, but I've had issues with only RCI's site for a few weeks. I've had no issues with any other websites that I'm logged into unless the website itself is having issues.. Chrome will let me get as far as logging in all the time, but rarely past that. When it does, I get a variety of messages (error, etc) everytime I try to link to something. This is not just today and its been going on for several weeks. Incognito works now as does IE. Others have reported a variety of problems and error messages using different browsers. I've been using RCI's website for almost 12 years and the last month or two has been ridiculous. I've never seen the issues they've had recently. They need to get out of this denial mode and figure out the problem. Link to comment Share on other sites More sharing options...
Ashland Posted June 25, 2017 #21 Share Posted June 25, 2017 I would be beyond shocked if they ever gave out an internal IT phone number to an external customer. As an IT person, I get it. Sure maybe a 2 or even 3 tier support desk, if they have such a thing, but to an actual IT team member who isn't in support, doubtful. I have two Celebrity cruises booked and if it's possible, their new website is even worse. My calendar no longer shows any dining, drink packages or any excursions I have booked. I have to clear cache and use the old website link to see them, but who knows how long that link will be up as a work around. Actually...there is no internal number for IT even for their internal CSR's...they can only contact them by writing up a "ticket" and electronically send it to who ever and where ever they are :eek: Link to comment Share on other sites More sharing options...
kreneec28 Posted June 25, 2017 #22 Share Posted June 25, 2017 I cleared my cache and it didn't work. I use Chrome so I tried incognito and now it tells me my cruise is being modified. I think it thinks I'm still logged in via regular Chrome. I restarted my surface and waited and tried again and it still says it's being modified. There is no way the IT team thinks this is working normally. I've never had any issues with their website until the last couple of months. I hope to be able to do my check in next month as well as make other reservations. :mad: Apparently, it prefers IE right now because I'm able to get in using it. I hate IE, but if I have to, I have to. I spoke with a CSR yesterday. And he informed me the website works BEST with IE. That they design it for IE, which is utterly ridiculous!!!! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
time4u2go Posted June 25, 2017 #23 Share Posted June 25, 2017 I spoke with a CSR yesterday. And he informed me the website works BEST with IE. That they design it for IE, which is utterly ridiculous!!!! Sent from my iPhone using Forums Their whole website is utterly ridiculous. Pretty sad for such a large company. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now