ljcofy Posted July 6, 2017 #1 Share Posted July 6, 2017 We sail on Allure on Sunday in a Grand Suite. I just got a call from RC. It was a 1-866 number, which I never typically answer, especially when I am at work and running to a meeting, but something/someone told me to answer it. Thank goodness I did! They offered me the opportunity to upgrade from a grand suite to a grand loft suite. At first I said no, not realizing it would put us in Star Class (we are pretty infrequent cruisers so am not well versed on what fits where). But then he told me it was Star Class and I quickly did the math. There are 4 of us sailing, and by the time I put in what we would pay for the beverage packages (already bought), the gratuities that Star Class includes as a perk, and a specialty restaurant, the cost to upgrade was only about $400 for all 4 of us in total! So for Star Class, that was a STEAL! So excited! I was going to try to keep it a surprise for my family until they opened up the door to the room, but I think the concierge might meet you at the pier, so that would blow the surprise. I did ask him if I hadn't picked up the phone would he have left a message, and he said no. He said they continue to run down the list if someone doesn't answer, and if he left messages the room might be gone by the time the person called back, which would have resulted in a bad customer experience. Better to never know! Can't believe it! We have sailed in a grand suite once before and loved it (2 years ago), so I was very happy with where we were, especially with the new suite perks, but am so excited for this room and to try out Star Class, which we will probably never do again!! ljcofy Link to comment Share on other sites More sharing options...
Clarea Posted July 6, 2017 #2 Share Posted July 6, 2017 Good deal! Also, that was the upsell fairy calling, not the upgrade fairy.;p Link to comment Share on other sites More sharing options...
alexkrn46 Posted July 6, 2017 #3 Share Posted July 6, 2017 Good deal and enjoy there will be more room for all of you. Link to comment Share on other sites More sharing options...
George C Posted July 6, 2017 #4 Share Posted July 6, 2017 Very cool, still waiting for our 1st upsell on RCCL( had a few on Hal) Link to comment Share on other sites More sharing options...
toxicfairy Posted July 6, 2017 #5 Share Posted July 6, 2017 Very cool. I would try to keep it a secret as long as I could. Super exciting I'd have been busting a smile the whole meeting...no matter what it was about...lol! Link to comment Share on other sites More sharing options...
Ashland Posted July 6, 2017 #6 Share Posted July 6, 2017 Congrats.....Personally I don't care which fairy calls...I just hope someday one of them will :hearteyes: Link to comment Share on other sites More sharing options...
molly361 Posted July 6, 2017 #7 Share Posted July 6, 2017 Congrats Good deal!! Link to comment Share on other sites More sharing options...
lovelife Posted July 6, 2017 #8 Share Posted July 6, 2017 Congrats! Can't wait for my first upsell call. Link to comment Share on other sites More sharing options...
CruiseCheapsk8 Posted July 6, 2017 #9 Share Posted July 6, 2017 Very nice! That is a great deal to be able to upgrade with all of those perks. Well done and enjoy! Link to comment Share on other sites More sharing options...
stellarcam Posted July 6, 2017 #10 Share Posted July 6, 2017 We sail on Allure on Sunday in a Grand Suite. I just got a call from RC. It was a 1-866 number, which I never typically answer, especially when I am at work and running to a meeting, but something/someone told me to answer it. Thank goodness I did! They offered me the opportunity to upgrade from a grand suite to a grand loft suite. At first I said no, not realizing it would put us in Star Class (we are pretty infrequent cruisers so am not well versed on what fits where). But then he told me it was Star Class and I quickly did the math. There are 4 of us sailing, and by the time I put in what we would pay for the beverage packages (already bought), the gratuities that Star Class includes as a perk, and a specialty restaurant, the cost to upgrade was only about $400 for all 4 of us in total! So for Star Class, that was a STEAL! So excited! I was going to try to keep it a surprise for my family until they opened up the door to the room, but I think the concierge might meet you at the pier, so that would blow the surprise. I did ask him if I hadn't picked up the phone would he have left a message, and he said no. He said they continue to run down the list if someone doesn't answer, and if he left messages the room might be gone by the time the person called back, which would have resulted in a bad customer experience. Better to never know! Can't believe it! We have sailed in a grand suite once before and loved it (2 years ago), so I was very happy with where we were, especially with the new suite perks, but am so excited for this room and to try out Star Class, which we will probably never do again!! ljcofy Just curious. Did you book directly through RCCL? Just wondering if one is more likely to get an upgrade offer if one books directly through Royal Caribbean as opposed to using a TA? Link to comment Share on other sites More sharing options...
Gordo Posted July 6, 2017 #11 Share Posted July 6, 2017 How very exciting. The Star Class experience is amazing. And what a great deal!! You can still try to keep it as a surprise. If the Royal Genie has time to reach out to you, you can explain the situation and see if he/she has a suggestion on how to keep it a surprise as long as possible. But even if the family finds out right when you get to the port, it will still be a wonderful surprise. Have a great vacation, and please report back on your experience. Link to comment Share on other sites More sharing options...
lbjen Posted July 6, 2017 #12 Share Posted July 6, 2017 The Royal Family Suite is still open for our cruise, there is about a 99.9999999% chance they will never call us about it but my little heart still holds out hope! Have a great trip in your lovely upgraded suite! Link to comment Share on other sites More sharing options...
ljcofy Posted July 6, 2017 Author #13 Share Posted July 6, 2017 I did book directly through RC. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare pasodancer Posted July 6, 2017 #14 Share Posted July 6, 2017 Congratulations - you will fall in love with Star Class!!! Now, go play the lottery! Link to comment Share on other sites More sharing options...
Artemus Posted July 7, 2017 #15 Share Posted July 7, 2017 Good job! Link to comment Share on other sites More sharing options...
KiwiGal117 Posted July 7, 2017 #16 Share Posted July 7, 2017 Very nice! Congratulations!!! Maybe you could still keep it a surprise by just going along with the check in process and if anyone asks, just say I guess they changed things since last time. As you say you don't cruise all that often, you may be able to keep them in the dark by just playing dumb!! Link to comment Share on other sites More sharing options...
Rare conandrob240 Posted July 7, 2017 #17 Share Posted July 7, 2017 Care to provide the number (or at least first 6 numbers- 866-??? Link to comment Share on other sites More sharing options...
riclop Posted July 7, 2017 #18 Share Posted July 7, 2017 Good for you. Link to comment Share on other sites More sharing options...
easyboy Posted July 7, 2017 #19 Share Posted July 7, 2017 Nice to know. Congrats! Sent from my SGH-M919 using Forums mobile app Link to comment Share on other sites More sharing options...
Ned11 Posted July 7, 2017 #20 Share Posted July 7, 2017 Lucky you! Do they offer this in the UK and if you booked through a TA? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Rare BillOh Posted July 7, 2017 #21 Share Posted July 7, 2017 We sail on Allure on Sunday \ ljcofy Thanks for taking the time to detail your experience. Link to comment Share on other sites More sharing options...
The Scurvy Pirate Posted July 7, 2017 #22 Share Posted July 7, 2017 I just got a call from RC. It was a 1-866 number, which I never typically answer Is there a particular number that shows up? It would be nice if I could put the contact info in my phone, so that if I do get a call, I simply won't ignore it as spam call. Link to comment Share on other sites More sharing options...
Jenjer Posted July 7, 2017 #23 Share Posted July 7, 2017 Very cool have an amazing trip. We upgraded to the Haven and NCL and didn't tell the kids. The looks on their faces....best thing ever. Link to comment Share on other sites More sharing options...
Suzieanna Posted July 7, 2017 #24 Share Posted July 7, 2017 that's so exciting!!! its good to hear that things like this do happen.... Link to comment Share on other sites More sharing options...
Rare Rogueperson Posted July 7, 2017 #25 Share Posted July 7, 2017 That is considered an upsale fairy, not a upgrade fairy. However, these upgrades can be found on your own. I was sailing on the Anthem last year. I had an interior room. I noticed that balcony rooms had dropped significantly to the point I reached out to my TA and asked if she could look at upgrading. She got me an upgrade from interior to balcony for $46.00 total for 2 people about a month prior to sailing. You don't have to pray for them to call on this kind of deal. You maybe able to find it on your own and catch it before someone else gets "offered". Link to comment Share on other sites More sharing options...
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