Sherman793 Posted March 9, 2018 #476 Share Posted March 9, 2018 I had planned on booking a couple excursions while they had the sale on this past week but by the time I found the back door in to the Cruise Planner the sales were over today. Epic Fail Royal on the redesign. Ugh!! Link to comment Share on other sites More sharing options...
Amtrack Springfield Posted March 9, 2018 #477 Share Posted March 9, 2018 Wrong time of the year to be making changes to you websites. Link to comment Share on other sites More sharing options...
Rare ladylemondrop Posted March 9, 2018 #478 Share Posted March 9, 2018 I cannot even get logged in. Now its a right mess saying my password needs changing, but then wont change it. I have given up.:loudcry: Link to comment Share on other sites More sharing options...
CruisingUnicorn Posted March 9, 2018 #479 Share Posted March 9, 2018 I logged onto the site using my smartphone and then I was able to login normally through the website. While it says username or email it really wants your email. Hope this helps! Link to comment Share on other sites More sharing options...
squadron Posted March 9, 2018 #480 Share Posted March 9, 2018 I just logged in and it didn't have my crown and anchor number, past cruises, or anything! I added my C&A number and that did work but now I cant reminisce over past cruises :( I only have one of booked cruises listed.Anyone else decided if they are any one the prefixes (IV,III - no Mr, Mrs, MS,Miss!!) Link to comment Share on other sites More sharing options...
nelblu Posted March 9, 2018 #481 Share Posted March 9, 2018 I just logged in and it didn't have my crown and anchor number, past cruises, or anything! I added my C&A number and that did work but now I cant reminisce over past cruises :( They are listed under my cruises. I spotted my 12 niter on the Quantum as 11 nights. The C&A folks insisted that because it's listed as 11 nights it is correct. I told them that I have the invoice showing as a 12 niter. Thank God I began keeping a spreadsheet since they changed over to 1 point = 1 night system. Link to comment Share on other sites More sharing options...
sellwingri Posted March 9, 2018 #482 Share Posted March 9, 2018 I cannot even get logged in. Now its a right mess saying my password needs changing, but then wont change it. I have given up.:loudcry: Same with me. I’ve changed my password 10 times and it still won’t let me in. I give up. Glad I printed out my set sail docs and luggage tags for my B2B cruises in 6 days. Link to comment Share on other sites More sharing options...
FrozenSquirrel Posted March 9, 2018 #483 Share Posted March 9, 2018 I just called Royal Caribbean because I am still unable to log in. I get the following message "We're unable to complete your request, so please try again later." The person on the phone told me that he doesn't know when the website will run smoothly. Link to comment Share on other sites More sharing options...
rockmom Posted March 9, 2018 #484 Share Posted March 9, 2018 I logged onto the site using my smartphone and then I was able to login normally through the website. While it says username or email it really wants your email. Hope this helps! Wahoo!!! I just tried from my smartphone and it WORKED!!! Thank you SO much for posting this I still had to 'update' with a longer password, but when I did, it finally loaded and generated an email that I had succeeded in updating my account. And now I can finally log in from my laptop. I hate doing things from my phone if I'm home and my laptop is right there, I much prefer the larger screen. And I never even thought about trying it from my phone instead. It does say that it will now take 24 hours before my info such as my currently booked cruises will update, but it shows the correct C&A level and points, so that's a start. You're a unicorn genius! :D Link to comment Share on other sites More sharing options...
CruisingUnicorn Posted March 9, 2018 #485 Share Posted March 9, 2018 Wahoo!!! I just tried from my smartphone and it WORKED!!! Thank you SO much for posting this I still had to 'update' with a longer password, but when I did, it finally loaded and generated an email that I had succeeded in updating my account. And now I can finally log in from my laptop. I hate doing things from my phone if I'm home and my laptop is right there, I much prefer the larger screen. And I never even thought about trying it from my phone instead. It does say that it will now take 24 hours before my info such as my currently booked cruises will update, but it shows the correct C&A level and points, so that's a start. You're a unicorn genius! :D Just glad to be able to help a little bit with the frustration. So happy you were able to get in! Link to comment Share on other sites More sharing options...
Rare Teeara Posted March 9, 2018 #486 Share Posted March 9, 2018 Thanks for the info. I had to call this morning to make my weekly payment on my cruise. Thought it was a hoax website at first. I tell you, Cruise Critic peeps are the best out there! :D:D:D Link to comment Share on other sites More sharing options...
CruisingUnicorn Posted March 9, 2018 #487 Share Posted March 9, 2018 I logged into the website using my smartphone. After that I was able to login using the website. When it asks for username/email, it really wants your email. I posted this on the other thread and it seems to be working for people. Link to comment Share on other sites More sharing options...
Rickster Posted March 9, 2018 #488 Share Posted March 9, 2018 Anyone else having trouble signing into C & A? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
blackshirt Posted March 9, 2018 #489 Share Posted March 9, 2018 Lots of people are. See this thread: https://boards.cruisecritic.com/showthread.php?t=2608830 Link to comment Share on other sites More sharing options...
klfrodo Posted March 9, 2018 #490 Share Posted March 9, 2018 Is this part of the WOW experience I always hear from Loyal Royals? So far, I'm not impressed with the professionalism of the IT department. Link to comment Share on other sites More sharing options...
Rickster Posted March 9, 2018 #491 Share Posted March 9, 2018 Lots of people are. See this thread: https://boards.cruisecritic.com/showthread.php?t=2608830 Got it. Thanks. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Peachy59 Posted March 9, 2018 #492 Share Posted March 9, 2018 try thishttps://secure.royalcaribbean.com/mycruises/processLogin.do Thank you so much for that! I was able to do our online check-in. It's really terrible though that it's necessary to find a work-around, which is the reason I'm on CC right now. :rolleyes: Link to comment Share on other sites More sharing options...
CarpeCerevisi Posted March 9, 2018 #493 Share Posted March 9, 2018 From what I have read on CC threads RCI is updating there system to force users to have a more secure userid and password. I currently have a simple userid and only a six character password. When I attempt to log in I get the “Unable to complete your request” message. No statement as to why or if I need to perform some other action. Assuming this is happening due to my substandard userid and password, this is what in a more perfect world the site should do - I enter my old substandard userid and password. The server logs me on and recognizes that my credentials need to be updated. The browser displays a message that my userid and password need to be updated and displays a page that allows me to do this. The server updates my user information in the database. The browser now displays the next page as if I had logged on as normal. From then on if I try to use my old credentials the logon should fail with an invalid userid or password message. Simple flow, easy for the user to follow. No guessing why the logon failed or what to do next. No need for the user to recreate accounts. This isn’t launching a Tesla into interplanetary orbit, folks. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted March 9, 2018 #494 Share Posted March 9, 2018 How do you access the cruise-planner on the new RCI website? I can not find a way to get to the cruise-planner to make a purchase!:confused: Link to comment Share on other sites More sharing options...
Magnetchief Posted March 9, 2018 #495 Share Posted March 9, 2018 Maybe check one of the other thouusand threads on the subject ;););) Link to comment Share on other sites More sharing options...
lakelorain Posted March 9, 2018 #496 Share Posted March 9, 2018 "Guests may experience new functionality while it is being trialed"(from RC's announcement). Note the work "trialed". No one should expect it to work perfectly as it isn't a finished product. Have some patience and things might work better next week. If you don't have a cruise in the next few days, it may be better to wait for all the data to be uploaded. It will save you from having to re-enter data or call. Link to comment Share on other sites More sharing options...
CapeGal Posted March 9, 2018 #497 Share Posted March 9, 2018 Just tried it and it says... "sorry the page you requested is no longer available." :( Thank goodness I was able to do our Set Sail Pass earlier this morning using this log in method! Who knows when they'll have it trustworthy enough to use again. We hope it will be fixed by the time our documents are ready to print! Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted March 9, 2018 #498 Share Posted March 9, 2018 I would - but have noit seen that subjekt! So what is your input here? Link to comment Share on other sites More sharing options...
Rare Denversail Posted March 9, 2018 #499 Share Posted March 9, 2018 I would - but have noit seen that subjekt!So what is your input here? I found I could not access cruise planner from my computer using IE. I was able to access it from my IPAD using Safari. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
GTO-Girl Posted March 9, 2018 #500 Share Posted March 9, 2018 Do not log onto the RCCI website. Go to the top of the page and tap on the three horizontal lines. Choose “Already Booked” and then choose online checkin or cruise planner. It “should” take you to the page where you can enter name, Resv #, etc. That is how I got to mine.... Link to comment Share on other sites More sharing options...
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