bUU Posted June 12, 2018 #1 Share Posted June 12, 2018 For folks interested in what CCL intends in terms of how it presents its cruise lines, including Holland America, to the market, you can follow the following web page. http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-newshal14&nyo=0 Link to comment Share on other sites More sharing options...
Sea42 Posted June 12, 2018 #2 Share Posted June 12, 2018 Hilarious! New website design article: http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-newsArticle&ID=2354057 Link to comment Share on other sites More sharing options...
catl331 Posted June 12, 2018 #3 Share Posted June 12, 2018 Hilarious! Like putting lipstick on a pig! :D Link to comment Share on other sites More sharing options...
winddawn Posted June 12, 2018 #4 Share Posted June 12, 2018 Hilarious! New website design article: http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-newsArticle&ID=2354057 Public relations at its finest! And to think people get paid good money to learn how to spin these tales. Link to comment Share on other sites More sharing options...
RuthC Posted June 12, 2018 #5 Share Posted June 12, 2018 Hilarious! New website design article: http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-newsArticle&ID=2354057 If Orlando Ashford believes that stuff spewing from him, then he has never tried to book a cruise on the new website. :rolleyes: HAL ought to make a new rule: before hiring a new executive who doesn't already work for the company, they should be required to book a HAL cruise---without assistance!---on the website. Link to comment Share on other sites More sharing options...
OlsSalt Posted June 12, 2018 #6 Share Posted June 12, 2018 Nice to learn officially it is entirely our fault if we can't use the new and wonderful HAL website and are unable to book any future cruises using its streamlined and intuitive design. Darn it. All those years entirely wasted in higher education on me. I flunked HAL 101. Talk about selling sizzle. Link to comment Share on other sites More sharing options...
Fouremco Posted June 12, 2018 #7 Share Posted June 12, 2018 Thanks for the morning chuckle! :D Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted June 12, 2018 #8 Share Posted June 12, 2018 It is amusing. I tried to print a Cuba itinerary for next fall and print preview shows nine pages and the itinerary is not present. On the plus side it would give me cabin pricing. Link to comment Share on other sites More sharing options...
bennybear Posted June 12, 2018 #9 Share Posted June 12, 2018 Yah, I was trying to look at pricing for a cruise and it wouldn’t let me switch from inside, after three tries I gave up and went to an online site! What an improvement! Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted June 12, 2018 #10 Share Posted June 12, 2018 Thanks for sharing the info Sent from my SM-G930T using Forums mobile app Link to comment Share on other sites More sharing options...
bUU Posted June 12, 2018 Author #11 Share Posted June 12, 2018 Thanks for sharing the info You're welcome. I know sometimes it is difficult to cut through the over the top reactions to what the cruise line does, so having a direct line to the actual source is invaluable. This message may have been entered via voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted June 12, 2018 #12 Share Posted June 12, 2018 I was looking at a cruise for next year and the itinerary was so garbled, with words on top of each other, I took a screen shot and sent it to HAL, saying "What kind of itinerary is this?" I also did a feedback - which was also screwy! And I forgot to mention, when I went to my bookmarked "Old HAL" site, I got the new HAL website. Boo. Link to comment Share on other sites More sharing options...
OlsSalt Posted June 12, 2018 #13 Share Posted June 12, 2018 I am trying to find the next VOV on the Rotterdam in August 2019 and it is a total breakdown on the old HAL site. I won'd even try to find this on the new HAL website. A propriatary site says HAL is offering three versions of the full RT in 2019 - however the old HAL website claims they are offering only a single one-way VOV from Rotterdam for August 2019. Why is HAL doing this to themselves and and then taking this egregious public victory lap patting themselves on the back in face of the utter frustration we seasoned HAL cruisers have been experiencing, now on both HAL websites. Update: I did finally find the VOV's on the new website under "Grand Voyages" but the connecting website page is so busy and has overlapping and moving images it is totally annoying to get any real, direct information easily. Plus you have to know up front this is a "grand voyage" or else you will never get to this cruise offering location. It felt more like a video game once it connected, and you needed a joy stick to get any real information. Link to comment Share on other sites More sharing options...
MajMom96 Posted June 12, 2018 #14 Share Posted June 12, 2018 I suggest everyone send a note to pr@hollandamerica.com if you’re upset with the new website. The only way they’ll understand is if they get flooded with feedback on how unhappy we are with the changes. [emoji483] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
OlsSalt Posted June 12, 2018 #15 Share Posted June 12, 2018 I suggest everyone send a note to pr@hollandamerica.com if you’re upset with the new website. The only way they’ll understand is if they get flooded with feedback on how unhappy we are with the changes. [emoji483] Sent from my iPhone using Forums Thank you for the link - I just sent mine in describing my current specific frustration with now both the old and the HAL website. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted June 12, 2018 #16 Share Posted June 12, 2018 I was able to access the old website on chrome. So I quickly printed the two Cuba itineraries I'm interested in booking. Sent from my SM-G935T using Forums mobile app Link to comment Share on other sites More sharing options...
Rare whogo Posted June 12, 2018 #17 Share Posted June 12, 2018 Plus you have to know up front this is a "grand voyage" or else you will never get to this cruise offering location. The old website is like this. I could not find the 80 some day circle the Pacific cruise with the search terms "Asia & Pacific" or "Australia". I cannot access the new HAL website, get the old one every time. Don't tell me about deleting cookies or anything, I am not willing to make the effort. Link to comment Share on other sites More sharing options...
Old As Dirt Mom Posted June 12, 2018 #18 Share Posted June 12, 2018 For folks interested in what CCL intends in terms of how it presents its cruise lines, including Holland America, to the market, you can follow the following web page. http://phx.corporate-ir.net/phoenix.zhtml?c=200767&p=irol-newshal14&nyo=0 Thanks for the link. It seems to be comprised of lots of internal back-slapping and back-scratching by industry insiders, passing accolades back and forth among each other. It proves yet again the enormous chasm that exists between the HAL corporate fantasies and the real world implementation of those fantasies that exist on board the HAL fleet, where the overworked and overburdened crew have to facilitate every half-baked idea thought up by a bean counter who wants to pad his/her resume. I would like every single executive hired by HAL to spend one week incognito aboard a HAL ship in an inside cabin before beginning work at headquarters, and then another week working in reservations/customer service on the phone, dealing directly with their customers. I consider the cruise industry so compromised as a whole, and HAL in particular, that I have just cancelled an 18-day Eurodam itinerary, in a Neptune suite, after filling out my survey for our recent Zaandam cruise, and told them there is nothing they can do to make me ever cruise again. I am done, done, done. I'm tired of being a constant sales target, I am tired of the marketing lies, I am tired of having to endure the implementation of (someone else's) fantasies that have no bearing on reality. Mostly I'm tired of spending thousands and thousands and thousands of dollars to be totally at the mercy of someone else's schedules, protocols, rules, and conceptions. I am tired of being treated like an infant on the ship, dependent on dozens of people just to be able to do the things I can do perfectly well by myself at home, where to be honest, I am MUCH more comfortable and where my standards are much higher. One should treat a cruise ship simply as a means of locomotion to a destination, with room and board thrown in, providing access to remote corners of the world. All the rest is fancy marketing gimmicks and pretense. Link to comment Share on other sites More sharing options...
Sir PMP Posted June 12, 2018 #19 Share Posted June 12, 2018 I suggest everyone send a note to pr@hollandamerica.com if you’re upset with the new website. The only way they’ll understand is if they get flooded with feedback on how unhappy we are with the changes. [emoji483] Sent from my iPhone using Forums I doubt it will help, you can't teach an old dog new tricks... Link to comment Share on other sites More sharing options...
MajMom96 Posted June 12, 2018 #20 Share Posted June 12, 2018 I doubt it will help, you can't teach an old dog new tricks... Well I know one thing for certain, It definitely won’t help if you don’t send a comment, so it’s at least worth a try. And having worked in an industry that relied heavily on customer feedback, it certainly can’t hurt to take a few minutes to send in a concern. It won’t take any longer to do that than it takes to make a negative comment on this site, and at least there’s a chance that it gets to someone who cares. Link to comment Share on other sites More sharing options...
taxmantoo Posted June 12, 2018 #21 Share Posted June 12, 2018 I doubt it will help, you can't teach an old dog new tricks... In this case, it is the new dog who replaced Stein Kruse having difficulty learning the old tricks and really messing up the new ones. :rolleyes: Link to comment Share on other sites More sharing options...
bUU Posted June 12, 2018 Author #22 Share Posted June 12, 2018 Thanks for the link. You're welcome. To your points, all companies present their best aspect to the public. None publicize the things about their offerings that don't place them in the best light. The value of the releases is to understand what the cruise line actually intends to offer. While they may claim more than they offer, at times, they generally won't claim less. This message may have been entered via voice recognition. Please excuse any typos. Link to comment Share on other sites More sharing options...
Sir PMP Posted June 12, 2018 #23 Share Posted June 12, 2018 In this case, it is the new dog who replaced Stein Kruse having difficulty learning the old tricks and really messing up the new ones. :rolleyes: Well, you're right about that one. Link to comment Share on other sites More sharing options...
Fouremco Posted June 12, 2018 #24 Share Posted June 12, 2018 You're welcome. To your points, all companies present their best aspect to the public. None publicize the things about their offerings that don't place them in the best light. The value of the releases is to understand what the cruise line actually intends to offer. While they may claim more than they offer, at times, they generally won't claim less. This message may have been entered via voice recognition. Please excuse any typos. I couldn't agree more. As irritating as this release might be for those who are in a position to compare the PR superlatives to the reality that we know, does anyone really expect them to come out and announce that their new website that they've poured countless hours and dollars into actually sucks and never should have been turned loose on an unsuspecting public? Link to comment Share on other sites More sharing options...
Old As Dirt Mom Posted June 12, 2018 #25 Share Posted June 12, 2018 I couldn't agree more. As irritating as this release might be for those who are in a position to compare the PR superlatives to the reality that we know, does anyone really expect them to come out and announce that their new website that they've poured countless hours and dollars into actually sucks and never should have been turned loose on an unsuspecting public? My travel agent, who has been in the biz for some 30+ years, and is a major producer for HAL, says the new HAL website is just about the worst she has had to work with, ever. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now