No AC on Anthem of the Seas

[Saab4444]

11 minutes ago, Biker19 said:

I think the same guy that was in charge on the even more infamous Feb 6, 2016 sailing.

What happend there?

[Biker19]

5 minutes ago, Saab4444 said:

What happend there?

 

[PortSideCruzan]

9 hours ago, allentownahoy said:

 

Just curious. Who was the captain on this sailing?

 

 

8 hours ago, gaylemh said:

 

Captain Ban

 

 

Hi Allentownahoy & Gayle ☺️

 

Captain Henrik Sørensen.

 

Captain Ban disembarked Anthem on 1-6-19

Captain Sørensen began rotation onboard Anthem 1-6-19

 

☺️

 

 

 

 

Edited January 24, 2019 by PortSideCruzan

[Rarett]

12 hours ago, Iamcruzin said:

Have you considered social media. News Paper subscriptions are down with many going belly up. You rarely even see anyone reading them on the train anymore.  

 

What other social media? I mean we are on here (doubt they read this thread) we have a small FB Group (basically to vent and share info) how do you 'hit them where it counts' ? I'm writting to the news organization, TV, Paper, and On-line news. I have no idea how twitter works or hashtags or whatever else. And who would see me? 1 follower? my wife? LOL  ANY SUGGESTIONS GREATLY APPRECIATED

[Rarett]

10 hours ago, gaylemh said:

Captain Ban

 

Captain Henrik Sørensen.

 lying sack of S**T we had. 'Oh my senior staff was without Air Conditioning' 'It was 110 on the bridge' (Really? no mention of that from the 'All Access' folks who toured the bridge.  The same Sack of.... that told me he would handle big heavy chairs sitting on Handicapped rugs (designated for wheelchair and scootes) in the main theater... and they STILL havent been moved ! His quote 'That should NOT be ! I will handle this right away' - All he wants to do is Hob Knob with the D+ and Pins.

 

Edited January 24, 2019 by Rarett
Corrected Capt name

[John Reid]

1 hour ago, PortSideCruzan said:

 

 

 

☺️

 

 

 

 

 

Edited January 24, 2019 by John Reid

[Spqr105]

If I can be perfectly honest, I think we're done here. As our experience slips further into the past, no news organization is going to care about something that affected a few people weeks ago. It would be different if it was picked up while it was taking place. 

[Lady Hudson]

2 hours ago, PortSideCruzan said:

 

 

Hi Allentownahoy & Gayle ☺️

 

Captain Henrik Sørensen.

 

Captain Ban disembarked Anthem on 1-6-19

Captain Sørensen began rotation onboard Anthem 1-6-19

 

☺️

 

 

 

 

Captain Ban stayed on the ship until January 18.  Captain Sorensen is now on the Anthem.  Btw, I am on Anthem — since January 6.  This information is correct.

[gaylemh]

27 minutes ago, Lady Hudson said:

Captain Ban stayed on the ship until January 18.  Captain Sorensen is now on the Anthem.  Btw, I am on Anthem — since January 6.  This information is correct.

Yes,  it was Captain Ban on our sailing.  Katherine, are you having a rough ride today?  The ocean at the Jersey Shore is wild today.

[gaylemh]

3 hours ago, Biker19 said:

I think the same guy that was in charge on the even more infamous Feb 6, 2016 sailing.

No it wasn't.  That was Captain Claus Anderson.

[Rarett]

We sailed on the Anthem of the Seas Jan 6-18 2019

 

As a previous thread mentions - Some Cabins did not have any Air Conditioning for most of the trip, some cabins were without for only a day or 2. The cabins who experienced the outages had temperatures as high as the mid 80's (F) 30 (C) - Passengers were given the ROYAL run around when going to Guest Services -

 

Captain Ban never even admitted there was an issue until  about the 6th day, when he announced there was an issue, he apologized, and stated it would be fixed in a few hours.

 

By the next morning, the AC issue had not been fixed, he then stated on his next announcement it would be fixed 'By Tonight' it was not fixed of course.

 

We were told by Guest Services 'It will be fixed by 2:30am.  Each ETA they gave wasnt accurate at all. I know some of these issues take time to troubleshoot, and to fix, I understand that. Being a technician you NEVER state something is going to be fixed by a certain time - because you now have set an expectation, when its not fixed you only anger your customers more.

 

The heat was so bad in some of the cabins, that there was a family with a child with a fever, they had no where to go to tend to this child. There were passengers laying in their beds with ice packs on their chests. Some passengers tried to sleep out on the decks. The inside cabins suffered the most, where as the balconies and suites could at least open their door and get some relief by dropping the temperature down to the outside temps. Every trip to GS recieved the same song and dance (and I TRULY believe they never informed their GS of any real information)

 

I'm a paralyzed veteran - I can not sleep on the deck chairs, heck I cant even get INTO a deck chair without A LOT of assistance, imagine trying to get me back into my wheelchair?

                                            We were an inside cabin, unable to open our 'Virtual Balcony Door' for relief.

                                            I was offered a friends cabin to get some rest who had Air Conditioning - a standard 26" wheelchair does not fit through a standard cabin door of 20-24 inches. 

                                            So there goes that possibility.

                                            I am left with 1 and only 1 option, our cabin, and its 80+ degree heat.

 

The last 4 days of the cruise, our Windjammer and Dining staff were looking haggard, as some of their cabins were also affected - little to no ice available - I received my cheesecake at dinner which is usually refrigerated and firm, it was room temperature and so soft, I thought it was going to melt.

 

The next to the last night, the temperatures finally started to go down, now to the upper 70's - No.. the AC wasnt fixed as the Captain had announced. We were in cooler waters as we returned to New Jersey. 

 

We received the attached letter in our cabin. RCI being big hearted as they are, 'Gave' us a refund. $200 for an inside cabin for 8 days of suffering !  Oh that is ok, if you were a balcony you got $300, and if you were a suite $400. ONLY TO AFFECTED CABINS - NOT ALL CABINS.  Some families had 2 cabins side by side, BOTH with the same issue - 1 cabin received $200 and the other received nothing.  RCI's reason for the refund. "regrettably, we've had some technical issues with our Air Conditioning system which has  INTERMITTENTLY (?? No AC for a consistent 8+ days is 'intermittently'??)  affected parts of the ship. As a result some  guest staterooms have unfortunately been impacted. When you choose to sail with us, we always ain to provide you with a wonderful cruise experience and we are sorry we've fallen short in providing some of you with a (HERE's THE KICKER!) Comfortable environment to WIND DOWN AND RELAX.

 

Since when is a cabin only to Wind Down and Relax, NOTHING about unbearable sleeping conditions,  with little to no sleep for those days. They treated our issue as if it they lost A/C in one of their pubs or dining rooms for a night. !

 

Those affected are not asking for full refunds - (even though the same time Oasis of the Seas received 100% refunds, because about 3 or 4% of the passengers and crew came down with Norovirus, and they had to return to port 1 single day early.) but we would like a fairer  compensation than $200 ! (a total insult and slap in the face) There $200 didnt even pay for our parking at the cruise terminal !

 

When folks went to guest services about this minute refund, we were told 'You will have to call Customer Service when you get home' we tried, and are told 'You needed to take care of this when you were onboard'  we tried !

 

Several passengers wrote to RCI express how bad it was to be trapped on one of their ships with no A/C for 8+ days. RCI's response ?

 

--------------------------------------

"Thank you for contacting the Executive Office of Royal Caribbean International. On behalf of our Executive Team, I am pleased to respond to your email.

 

I am very sorry for any inconvenience caused by technical issues with your stateroom air conditioning. I understand your disappointment and can assure you that your feedback has provided us with the opportunity to initiate and make improvements to avoid these same issues in the future. I recognize your cruise was intended to be a special vacation for you and your family and am terribly sorry to learn how your experience was negatively impacted.

 

Beginning January 12th, 2019 some guests onboard Anthem of the Seas experienced issues with their stateroom air conditioning not cooling properly. The technical issue affected a portion of the staterooms onboard. Our Chief Engineer and staff worked diligently on correcting the issue as outages were reported.

 

Whilst onboard, you were offered compensation in the form of onboard credit per stateroom. When we offer compensation, our goal is to provide an opportunity for you to return and have the experience we had hoped to provide. After reviewing your concerns with our Leadership Team, we feel the onboard credit offer is fair and reasonable. With that being said, we must remain consistent with all of our guests and will not be providing any additional compensation.

 

---------------------------------------

 

THOSE OF US WHO EXPERIENCE THE LONG OUTAGE, WITH HIGH TEMPERATURES, WOULD LIKE TO BE REIMBURSED WITH A FAIR COMPENSATION - $200 FOR AN INSIDE "OVEN" FOR 8+ DAYS IS A TOTAL JOKE !!

 

Can anyone help us?

 

Rick Rettinger

Dover DE

Rettinger@Yahoo.com

 

 

Edited January 24, 2019 by Rarett
Correcting Capt Name

[Rarett]

Well I started a new thread, that I HOPE will catch someones attention - either at Royal, or one of the travel bloggers or anyone else. Its worth a shot in the dark.

[ReneeFLL]

On 1/15/2019 at 3:46 PM, Lmm79 said:

I often feel people on this board expect compensation for unreasonable things. I feel the opposite on this thread.  20% doesn’t cut it for me. An 85 degree cabin is unusable.  Heat is a migraine tigger for me so I would be miserable. 

 

I hope RCCL does the right thing.

 

On 1/15/2019 at 1:42 PM, Spqr105 said:

I'm thinking they should refund us somewhere in the ballpark of 20%. 

 

My son has a fever and it's been hell trying to get any sleep with him. 

 

I would expext a lot more if it was 85° in the cabin and I couldn't sleep because of it. If I don't sleep very well then I to tired to do very much stuff which means the cruise would also be ruined in another way.

 

 

On 1/15/2019 at 3:46 PM, Lmm79 said:

I often feel people on this board expect compensation for unreasonable things. I feel the opposite on this thread.  20% doesn’t cut it for me. An 85 degree cabin is unusable.  Heat is a migraine tigger for me so I would be miserable. 

 

I hope RCCL does the right thing.

 

Totally agree. 20% is pathetic IMO for what they are going thru. Qnother reason I like at least a balcony room.

[gaylemh]

Get your facts straight, It wasn't Captain Henrick on the sailing.

[PortSideCruzan]

52 minutes ago, Lady Hudson said:

Captain Ban stayed on the ship until January 18.  Captain Sorensen is now on the Anthem.  Btw, I am on Anthem — since January 6.  This information is correct.

 

Hi Lady Hudson ☺️

 

Thank you so much for the date clarification. My wife & I will be back on Anthem once again for the February 3rd voyage. She's a wonderful ship. Can't wait to escape winter!

 

Thanks again, have a terrific day!

 

☺️

[Rarett]

22 minutes ago, Rarett said:

Well I started a new thread, that I HOPE will catch someones attention - either at Royal, or one of the travel bloggers or anyone else. Its worth a shot in the dark.

well I THOUGHT I started a new thread, how did it end up here ?

 

[Rarett]

19 minutes ago, gaylemh said:

Get your facts straight, It wasn't Captain Henrick on the sailing.

 

Ouch - Sorry My lady - I've corrected my mistake - I hope you will forgive me

 

[Biker19]

3 minutes ago, Rarett said:

well I THOUGHT I started a new thread, how did it end up here ?

 

Mods have been doing a good job merging similar themed threads.

[Rarett]

2 minutes ago, Biker19 said:

Mods have been doing a good job merging similar themed threads.

Bah 😞 I wanted a new thread for people to see RCI's for what they truly are 😞 was hoping that someone would see it in a new thread vice buried here on page 14 😞 😞 😞

 

[Milwaukee Eight]

30 minutes ago, Rarett said:

Well I started a new thread, that I HOPE will catch someones attention - either at Royal, or one of the travel bloggers or anyone else. Its worth a shot in the dark.

It got moved to the tail end of ongoing thread. 

[poncho1973]

17 minutes ago, Rarett said:

Bah 😞 I wanted a new thread for people to see RCI's for what they truly are 😞 was hoping that someone would see it in a new thread vice buried here on page 14 😞 😞 😞

 

 

It's not about what you want, it's about what the rest of us posters have to slog through.

[Rarett]

1 minute ago, poncho1973 said:

 

It's not about what you want, it's about what the rest of us posters have to slog through.

 

yea I know, I was trying to express my disappointment that a new thread MIGHT be a way of reaching other folks

 

[Lady Hudson]

1 hour ago, gaylemh said:

Yes,  it was Captain Ban on our sailing.  Katherine, are you having a rough ride today?  The ocean at the Jersey Shore is wild today.

 

It is rainy today and a little bit bumpy.  Not too bad at all — I have been in much worse.  FYI — the casino is not being much “friendlier” than last cruise. 😕

[John Reid]

Mr. Bayley, Mr. Fain, et al:

 

On the off chance that you or your staff monitor this board, please consider reading what follows. Please respond to any aspects of the summary so those affected by the failure of air conditioning on the 1/6/19 cruise will have access to some answers. We have not been able to get them while on the ship nor from RCCL representatives upon our return.

Do I/we realize that mechanical failures happen no matter what level of maintenance is maintained? Definitely.

Do I/we believe that the workers on the ship were doing everything possible to correct the problem? Definitely.

Do I/we feel that we were intentionally under-informed and given patently false representations of the status of repairs. Definitely.

Do I we feel that we were stonewalled to remove us from the ship with as little push-back as possible? Definitely.

Do I/we believe that the compensation is not appropriate for six nights of awful conditions? Definitely.

Do I/we believe that in you hearts you know it is not near appropriate? Well, I do. 

 

Six days of extreme discomfort. 

Three days of the Captain assuring us that repairs will be completed during the evening and thanking us for our patience and understanding.

Four days of Customer Service stating that work is in progress and should be rectified soon.

Two days of customer service telling us that “Miami is aware of the situation” and it would be in their hands.

Several days of your on-shore customer service agents telling passengers that they should have resolved things on the ship. Quite a Catch 22.

 

On day three of the situation, I tried to think of how I could get a straight answer. I cruise RCCL often, and I am a Navy veteran. Some contact ideas came to me. On my first try, I got the truth. The exact words told to me, “If I told you that this would be fixed today or tomorrow, I would be lying.”

 

Where is any integrity in how RCCL approached this?

 

Now, some figures to consider.

The compensation Royal Caribbean deemed as fair and not to be reconsidered:

$400 for suites

$300 for balconies

$200 for interior.

Ironic that most of the worst scenarios were in interior cabins.

 

I’ll use the generous $200 credit as the starting point.

Six days divided into $200 equals     $33.00 credit per day per cabin

Two people in a cabin equals        $16.50 per person per day/less if more than 2 in the cabin

 

And affected cabins that did not register complaints may not have received anything.

 

$16.50 per person for not getting a night’s sleep and discomfort during the day? That barely covers daily gratuities. It’s one drink with $2.50 in change. It’s six of the tiny bags of inferior popcorn you sell outside the theater.

 

How, with any integrity, do you tell a customer that all night and part of the day in their stateroom will be unbearable and is worth on $16.50? It can’t be said with any integrity. Your response is shameful.

 

Many times during the cruise we were told, “The safety and comfort of our passengers are our primary concerns.” You no longer have the right to make the statement.

 

Possibly, for truth in presentation, you can modify it to “The safety and comfort of our stockholders are our only concerns.

 

Please respond and show me/us how we are wrong.

 

$16.50 per person, per day.

 

If you are even capable of it, you should be ashamed.

 

[Rarett]

*Stands and applauds*  But now you really make me mad when you broke it down to $16.50 a day per person - I was already hot under the collar when I've said $100 per person for 8+ days 🙂 🙂 🙂 Very well written.. now... to get this to someone 'in charge' or someone in the Press, or someone who really does give a damn ! 🙂 🙂

 

Rick