Theft from cabin safe on Anthem

[Sizzlechest]

7 minutes ago, Hanzo said:

Not sure what you are getting at here. Are you insinuating RCL is still using the default admin codes? I can understand a $20 a night motel skipping that step, but I assume there is some level of competency in the security at RCL or you'd see a ton more of these safe theft stories no?

 

Not every safe as an administrator code. Some have a key hidden behind a plate that can be picked with a bit of wire in some cases. Some safes can be bypassed with a magnet. Safes that use a magstripe can be bypassed with a master "key" code. Regardless, all safes can be opened by staff otherwise they'd have to replace a safe every time someone forgot their code. Not everyone has valuable stuff in their safe. Most criminals don't want to steal your passport or wallet full of credit cards. It's not worth the risk. Large amounts of cash and jewelry is another matter assuming someone knows it's stored in there. A smart crook won't take ALL your cash. Just a hundred here and there. Most people won't notice. They're on vacation, drinking, partying, and gambling. While the ship is in port, it's relatively empty. Some ports have security sweeps looking for drugs like Bermuda. It's not unheard of to have people open rooms while you're out for a number of reasons.

[voyager70]

6 minutes ago, Sizzlechest said:

 

Not every safe as an administrator code. Some have a key hidden behind a plate that can be picked with a bit of wire in some cases. Some safes can be bypassed with a magnet. Safes that use a magstripe can be bypassed with a master "key" code. Regardless, all safes can be opened by staff otherwise they'd have to replace a safe every time someone forgot their code. Not everyone has valuable stuff in their safe. Most criminals don't want to steal your passport or wallet full of credit cards. It's not worth the risk. Large amounts of cash and jewelry is another matter assuming someone knows it's stored in there. A smart crook won't take ALL your cash. Just a hundred here and there. Most people won't notice. They're on vacation, drinking, partying, and gambling. While the ship is in port, it's relatively empty. Some ports have security sweeps looking for drugs like Bermuda. It's not unheard of to have people open rooms while you're out for a number of reasons.

 

Give it up already. Thefts from cruise ship safes are nearly unheard of.  Not sure what your agenda is.

 

[AdoraBelle]

29 minutes ago, BND said:

Once again, after someone uses that "code" someone would have to know the code originally used by the OP to shut the safe again.  Think about it.

 

 

I’m talking about override/admin codes. They have nothing to do with the code the hospitality guest enters. That’s why I use the word “override” many times in the post. 🙂

[FireEMT978]

10 minutes ago, voyager70 said:

 

Give it up already. Thefts from cruise ship safes are nearly unheard of.  Not sure what your agenda is.

 

Oh yeah, you've got to be correct. Because no cruise line employees would EVER do anything illegal. Like, MSC staff being drug runners/mules. Because, they hold such a high security clearance, and are such noble people.🙄

[voyager70]

4 minutes ago, FireEMT978 said:

Oh yeah, you've got to be correct. Because no cruise line employees would EVER do anything illegal. Like, MSC staff being drug runners/mules. Because, they hold such a high security clearance, and are such noble people.🙄

 

Ok, wow. You have a nice night.

 

 

[run2cruise]

4 minutes ago, FireEMT978 said:

Oh yeah, you've got to be correct. Because no cruise line employees would EVER do anything illegal. Like, MSC staff being drug runners/mules. Because, they hold such a high security clearance, and are such noble people.🙄

While they aren't saints, room stewards know they would be the first ones blamed if something came up missing, so they would get caught if there was a pattern of theft. 

[FireEMT978]

8 minutes ago, voyager70 said:

 

Ok, wow. You have a nice night.

 

 

What is ironic. Is that, I was actually agreeing with YOU. The fact that there are many ways that people would not even realize things can happen. I have 2 electronic safes. One in my home, and one in my RV. Both of which, come with a "Master Code". This post was actually agreeing with yours.

[Hanzo]

58 minutes ago, Sizzlechest said:

 

Not every safe as an administrator code. Some have a key hidden behind a plate that can be picked with a bit of wire in some cases. Some safes can be bypassed with a magnet. Safes that use a magstripe can be bypassed with a master "key" code. Regardless, all safes can be opened by staff otherwise they'd have to replace a safe every time someone forgot their code. Not everyone has valuable stuff in their safe. Most criminals don't want to steal your passport or wallet full of credit cards. It's not worth the risk. Large amounts of cash and jewelry is another matter assuming someone knows it's stored in there. A smart crook won't take ALL your cash. Just a hundred here and there. Most people won't notice. They're on vacation, drinking, partying, and gambling. While the ship is in port, it's relatively empty. Some ports have security sweeps looking for drugs like Bermuda. It's not unheard of to have people open rooms while you're out for a number of reasons.

Right, most of us understand how public use safes work. No one is saying it couldn't happen, we're just saying it's way more likely to be something else, like the person just misplacing it, it falling out of a bag etc than the steward (that would be prime suspect #1) cracking into this persons safe to steal a still unknown value item. That's a lot of risk with potentially little reward.

[Lady Hudson]

This happened a while back on a Celebrity ship.  A friend told her steward she would have to call guest services because she couldn’t open the safe.  The steward said something like “You didn’t see this.” And pushed a few numbers to open the safe.  Leads me to conclude that there is a master code but I don’t believe that the stewards generally have that information.

 

My personal story is that nothing has ever been missing from my safe/cabin.  I think the stewards are very honorable.  Katherine

[Bloodgem]

Sorry you have lost your jewellery. IMHO a thief would take money, not jewellery, as it is easier to dispose of.

[Sitzmark]

8 hours ago, Sizzlechest said:

 

Not every safe as an administrator code. Some have a key hidden behind a plate that can be picked with a bit of wire in some cases. Some safes can be bypassed with a magnet. Safes that use a magstripe can be bypassed with a master "key" code. Regardless, all safes can be opened by staff otherwise they'd have to replace a safe every time someone forgot their code. Not everyone has valuable stuff in their safe. Most criminals don't want to steal your passport or wallet full of credit cards. It's not worth the risk. Large amounts of cash and jewelry is another matter assuming someone knows it's stored in there. A smart crook won't take ALL your cash. Just a hundred here and there. Most people won't notice. They're on vacation, drinking, partying, and gambling. While the ship is in port, it's relatively empty. Some ports have security sweeps looking for drugs like Bermuda. It's not unheard of to have people open rooms while you're out for a number of reasons.

Is there a video showing how they re-lock the safe, so that it still accepts the original posters code, so that the theft is undetected until after they get home?

Edited March 18, 2019 by Sitzmark

[parrotfeathers]

12 hours ago, blueridgemama said:

Sorry for your loss but I would never bring expensive or sentimental jewelry on any vacation or cruise. 

 

I take a vacation from my jewelry also when I am on a cruise.  I want nothing to worry about and that includes where I may have put something with my "automatic pilot" memory.  

 

Last year my sister in law "thought" she had misplaced a pair of earrings and she looked everywhere.  She found them when she got home....

 

I sure hope you find your stuff.

[FSHLOT]

A theft on RCI,     it cant be!!

 

Seriously though, it sounds like it was misplaced or fell behind something. Not noticing jewelery till you got home sounds suspicious.

[Sizzlechest]

8 hours ago, Hanzo said:

Right, most of us understand how public use safes work. No one is saying it couldn't happen, we're just saying it's way more likely to be something else, like the person just misplacing it, it falling out of a bag etc than the steward (that would be prime suspect #1) cracking into this persons safe to steal a still unknown value item. That's a lot of risk with potentially little reward.

 

You said nothing that contradicts with anything I have posted.

[blueridgemama]

9 hours ago, Sizzlechest said:

 

Not every safe as an administrator code. Some have a key hidden behind a plate that can be picked with a bit of wire in some cases. Some safes can be bypassed with a magnet. Safes that use a magstripe can be bypassed with a master "key" code. Regardless, all safes can be opened by staff otherwise they'd have to replace a safe every time someone forgot their code. Not everyone has valuable stuff in their safe. Most criminals don't want to steal your passport or wallet full of credit cards. It's not worth the risk. Large amounts of cash and jewelry is another matter assuming someone knows it's stored in there. A smart crook won't take ALL your cash. Just a hundred here and there. Most people won't notice. They're on vacation, drinking, partying, and gambling. While the ship is in port, it's relatively empty. Some ports have security sweeps looking for drugs like Bermuda. It's not unheard of to have people open rooms while you're out for a number of reasons.

 

You know an awful lot about breaking into safes and crooks. Hmmm, you weren't just on a cruise, perhaps the Anthem😊😊😊

[JTBCruiser]

Interesting discussion.  I hope I'm wrong but hard to believe someone has cruised at least 20 times and is just now posting.

[Sitzmark]

41 minutes ago, Sizzlechest said:

 

You said nothing that contradicts with anything I have posted.

But the original poster didn't indicate the safe was found open.  They were unaware anyone accessed the safe suggesting that not only was it locked, but that their own code still worked.  The only methods for accessing these that I've seen, including first hand experience, resulted in the original locking code being wiped.  So please share how the thief opens the safe, then re-locks it without erasing the original code.  Without the ability to do this, I have to believe that the safe was not broken into.  

[sellwingri]

I’m so sorry that you lost valuables.  I spend a lot of time in the casino so I bring cash that I lock in the safe.  I’ve never had a problem and have had someone come in to fix the safe a couple of times.  Once because it wouldn’t close and once because the people before me locked it when they left.  It took the RCI tech no more than 2 minutes to fix it.  

[Sizzlechest]

48 minutes ago, Sitzmark said:

But the original poster didn't indicate the safe was found open.  They were unaware anyone accessed the safe suggesting that not only was it locked, but that their own code still worked.  The only methods for accessing these that I've seen, including first hand experience, resulted in the original locking code being wiped.  So please share how the thief opens the safe, then re-locks it without erasing the original code.  Without the ability to do this, I have to believe that the safe was not broken into.  

 

Where did the OP say any of that? How do you know the safe code gets reset after it's been opened when you don't even know how it was opened? (Yes, it is possible to open hotel safes with the original code is intact depending on the design and which vulnerability was used.) You don't even know if an administrator code was used. The only thing that's known is that there was a theft.

[heatherb1958]

I know this isn’t Jewellery but a very expensive Item nonetheless, a hearing aid valued at £2,000 .

After our Allure cruise last September hubby noticed at the airport the pouch for his hearing aid wasn’t in his bag. He had been keeping it on the bedside table and hadn’t worn it the last couple of days due to irritation, it was only at the airport he noticed it missing. We guessed it had been knocked off the table and kicked under the bed somehow and because he hadn’t been wearing it did not notice.

I had a friend boarding the ship and messaged straight away, he went to the room steward and do you know what the steward’s reply was “ I’ll check on next turn down” as the guests in the cabin had already arrived. It had to be there , all it would have taken was a quick look under the bed . 

I also e.mailed the Concierge to explain what we think happened. The hearing aid was never reported found and the cynic in us says the room steward found it and kept it to sell. Room stewards do work hard , long hours , far from family but if temptation or an opportunity is put in their way who knows how honest a character they have. 

[Sitzmark]

4 minutes ago, Sizzlechest said:

 

Where did the OP say any of that? How do you know the safe code gets reset after it's been opened when you don't even know how it was opened? (Yes, it is possible to open hotel safes with the original code is intact depending on the design and which vulnerability was used.) You don't even know if an administrator code was used. The only thing that's known is that there was a theft.

From the very first post in the thread.

 

17 hours ago, bannie222 said:

We returned from a cruise on Anthem on 3/15/19. I discovered this morning that a box containing valuable jewelry had been stolen from a larger bag of jewelry that I had locked in my cabin safe. Theft occurred on deck 13, sometime during the cruise. There is no other explanation. Thief chose the most valuable jewelry, or course. Beware!!!

Since the theft was not detected until after the OP returned home, the assumption can be drawn that there was nothing suspicious during the cruise such as returning to the cabin and finding an open safe.

 

In the scenario for opening the safe that you have offered, an administrator code was used.  This code only unlocks a safe, it does not lock it,  to lock the safe you must once again enter a locking code.  Most hotel safes in addition to having an administrator code, also have an audit log that tracks usage so that it can be reviewed.

 

These safes do have a manual key to bypass the electronic panel, however this would require the thief have access to the key in question.

[blueridgemama]

10 minutes ago, heatherb1958 said:

I know this isn’t Jewellery but a very expensive Item nonetheless, a hearing aid valued at £2,000 .

After our Allure cruise last September hubby noticed at the airport the pouch for his hearing aid wasn’t in his bag. He had been keeping it on the bedside table and hadn’t worn it the last couple of days due to irritation, it was only at the airport he noticed it missing. We guessed it had been knocked off the table and kicked under the bed somehow and because he hadn’t been wearing it did not notice.

I had a friend boarding the ship and messaged straight away, he went to the room steward and do you know what the steward’s reply was “ I’ll check on next turn down” as the guests in the cabin had already arrived. It had to be there , all it would have taken was a quick look under the bed . 

I also e.mailed the Concierge to explain what we think happened. The hearing aid was never reported found and the cynic in us says the room steward found it and kept it to sell. Room stewards do work hard , long hours , far from family but if temptation or an opportunity is put in their way who knows how honest a character they have. 

 

OMG!! So the room stewart stole your hearing aide. Next they will be stealing false teeth.

[grapau27]

5 minutes ago, heatherb1958 said:

I know this isn’t Jewellery but a very expensive Item nonetheless, a hearing aid valued at £2,000 .

After our Allure cruise last September hubby noticed at the airport the pouch for his hearing aid wasn’t in his bag. He had been keeping it on the bedside table and hadn’t worn it the last couple of days due to irritation, it was only at the airport he noticed it missing. We guessed it had been knocked off the table and kicked under the bed somehow and because he hadn’t been wearing it did not notice.

I had a friend boarding the ship and messaged straight away, he went to the room steward and do you know what the steward’s reply was “ I’ll check on next turn down” as the guests in the cabin had already arrived. It had to be there , all it would have taken was a quick look under the bed . 

I also e.mailed the Concierge to explain what we think happened. The hearing aid was never reported found and the cynic in us says the room steward found it and kept it to sell. Room stewards do work hard , long hours , far from family but if temptation or an opportunity is put in their way who knows how honest a character they have. 

I'm sure like us you tip your cabin steward well and they really should have been more accommodating to your friends request to look for your hubby's hearing aid.

 On disembarkation day we carry our own cases off the ship and all the cabin doors are wedged open ready for cleaning.

I'm sure some opportunist scumbag could easily quickly look in for left valuables.

In the ops case they might have left their valuables in error in an open safe when they disembarked.

[Balsam12]

21 minutes ago, Sizzlechest said:

 

 The only thing that's known is that there was a theft.

Incorrect.

 

The only thing we know is that the OP is claiming there was a theft.

 

Personally, I don't believe a crew member of any kind would steal something from a safe. If they were inclined to steal, there would be plenty of things just left out in the open in cabins that would be easier to steal.

 

 

Edited March 18, 2019 by Balsam12

[ShillyShally]

12 minutes ago, heatherb1958 said:

I know this isn’t Jewellery but a very expensive Item nonetheless, a hearing aid valued at £2,000 .

After our Allure cruise last September hubby noticed at the airport the pouch for his hearing aid wasn’t in his bag. He had been keeping it on the bedside table and hadn’t worn it the last couple of days due to irritation, it was only at the airport he noticed it missing. We guessed it had been knocked off the table and kicked under the bed somehow and because he hadn’t been wearing it did not notice.

I had a friend boarding the ship and messaged straight away, he went to the room steward and do you know what the steward’s reply was “ I’ll check on next turn down” as the guests in the cabin had already arrived. It had to be there , all it would have taken was a quick look under the bed . 

I also e.mailed the Concierge to explain what we think happened. The hearing aid was never reported found and the cynic in us says the room steward found it and kept it to sell. Room stewards do work hard , long hours , far from family but if temptation or an opportunity is put in their way who knows how honest a character they have. 

So sorry you lost that item!  I cannot see that being something I'd know what it was though if I found it, nor would I have any idea where to sell it.  I expect that's the case for most stateroom attendants too.  I expect it may have yet to be found or has lodged somewhere no one has yet looked.  While the rooms get cleaned, it's not thorough.  Did you ever follow up directly with RCCL?  Lost and Found goes to corporate so after your cruise they are the ones you should contact!