NewlyMrs.Kilday Posted June 25, 2019 #1 Share Posted June 25, 2019 Hello, I have noticed a price drop on our upcoming Sept cruise, we are less than a week before final payment is due. I contacted our TA and received back an automated reply that she is “out of the office and will reply when she returns.” I’m worried I might not hear back from her before final payment is due and lose out on the savings. Has anyone been in a similar situation? Should I call Royal directly or will they not be able to do anything since it’s a TA booking? Link to comment Share on other sites More sharing options...
molly361 Posted June 25, 2019 #2 Share Posted June 25, 2019 Is there someone else in the office that could help you? Typically Royal won't talk to you since you booked thru a TA 1 Link to comment Share on other sites More sharing options...
Clarea Posted June 25, 2019 #3 Share Posted June 25, 2019 Can you contact anyone else in the same travel agency? I have to learn to type faster. 3 3 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted June 25, 2019 #4 Share Posted June 25, 2019 Royal will not deal with you directly on this. I would call another agent in the office of your TA and have them handle. FWIW I find it irresponsible that your TA doesn’t have their emails and phone line auto forwarded to someone to assist you when they are out of town. 2 Link to comment Share on other sites More sharing options...
NewlyMrs.Kilday Posted June 25, 2019 Author #5 Share Posted June 25, 2019 3 minutes ago, Host Clarea said: Can you contact anyone else in the same travel agency? I have to learn to type faster. I called and left a voicemail, waiting to hear back. Link to comment Share on other sites More sharing options...
NewlyMrs.Kilday Posted June 25, 2019 Author #6 Share Posted June 25, 2019 3 minutes ago, not-enough-cruising said: Royal will not deal with you directly on this. I would call another agent in the office of your TA and have them handle. FWIW I find it irresponsible that your TA doesn’t have their emails and phone line auto forwarded to someone to assist you when they are out of town. I know I’m a little bummed 😞 I will keep trying. Link to comment Share on other sites More sharing options...
Biker19 Posted June 25, 2019 #7 Share Posted June 25, 2019 8 minutes ago, NewlyMrs.Kilday said: Has anyone been in a similar situation? Some may change TAs due to this exact issue. 1 Link to comment Share on other sites More sharing options...
cruisinfanatic Posted June 25, 2019 #8 Share Posted June 25, 2019 good grief, give the TA a little leeway. It's lunch hr Link to comment Share on other sites More sharing options...
NewlyMrs.Kilday Posted June 25, 2019 Author #9 Share Posted June 25, 2019 7 minutes ago, cruisinfanatic said: good grief, give the TA a little leeway. It's lunch hr 👍🏻 I reached out 2 days ago 1 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted June 25, 2019 #10 Share Posted June 25, 2019 5 minutes ago, NewlyMrs.Kilday said: 👍🏻 I reached out 2 days ago Unacceptable After this trip, find a new agent. 4 Link to comment Share on other sites More sharing options...
molly361 Posted June 25, 2019 #11 Share Posted June 25, 2019 6 minutes ago, NewlyMrs.Kilday said: 👍🏻 I reached out 2 days ago That's not so good 1 Link to comment Share on other sites More sharing options...
molly361 Posted June 25, 2019 #12 Share Posted June 25, 2019 6 minutes ago, NewlyMrs.Kilday said: 👍🏻 I reached out 2 days ago Try calling Royal and explain the situation. They "may" let you transfer the booking back to them. They did that for me once but it was many years ago 1 Link to comment Share on other sites More sharing options...
cruisinfanatic Posted June 25, 2019 #13 Share Posted June 25, 2019 3 minutes ago, not-enough-cruising said: Unacceptable After this trip, find a new agent. and you tried to get anyone? How did you get someone to book your cruise? Link to comment Share on other sites More sharing options...
Baron Barracuda Posted June 25, 2019 #14 Share Posted June 25, 2019 If your reservation is refundable just book a new reservation directly through Royal at the lower rate. Then have them transfer it to current (or new) ta for additional percs. When current ta calls back have them cancel the original booking 1 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted June 25, 2019 #15 Share Posted June 25, 2019 18 minutes ago, cruisinfanatic said: and you tried to get anyone? How did you get someone to book your cruise? Not sure what you are asking here Link to comment Share on other sites More sharing options...
cruisinfanatic Posted June 25, 2019 #16 Share Posted June 25, 2019 34 minutes ago, NewlyMrs.Kilday said: 👍🏻 I reached out 2 days ago and you tried to get anyone? How did you get someone to book your cruise? Link to comment Share on other sites More sharing options...
cruisinfanatic Posted June 25, 2019 #17 Share Posted June 25, 2019 5 minutes ago, not-enough-cruising said: Not sure what you are asking here quoted wrong reply Link to comment Share on other sites More sharing options...
NewlyMrs.Kilday Posted June 25, 2019 Author #18 Share Posted June 25, 2019 19 minutes ago, cruisinfanatic said: and you tried to get anyone? How did you get someone to book your cruise? Yes called the main number and left voicemail. Also emailed. They were available when booking. Link to comment Share on other sites More sharing options...
NewlyMrs.Kilday Posted June 25, 2019 Author #19 Share Posted June 25, 2019 28 minutes ago, Baron Barracuda said: If your reservation is refundable just book a new reservation directly through Royal at the lower rate. Then have them transfer it to current (or new) ta for additional percs. When current ta calls back have them cancel the original booking I’m nervous about cancelling or changing the TA as this is part of a group, we all booked with current TA (6 cabins I think) Link to comment Share on other sites More sharing options...
suesnake2002 Posted June 25, 2019 #20 Share Posted June 25, 2019 You need a new TA. I mostly leave phone messages (before 7am), and e-mails to my TA. If he is off someone from his agency replies to my requests by days end. 2 Link to comment Share on other sites More sharing options...
cruisinfanatic Posted June 25, 2019 #21 Share Posted June 25, 2019 1 hour ago, NewlyMrs.Kilday said: Yes called the main number and left voicemail. Also emailed. They were available when booking. I'd call the cruiseline and tell them your TA won't return your calls after all this time and you are trying to get the price drop. Amazing how a TA will pick up the phone when Royal calls them 1 Link to comment Share on other sites More sharing options...
Snit13 Posted June 25, 2019 #22 Share Posted June 25, 2019 That is why I refuse to book with a TA. First time I booked with TA each time I called she was not in and no one in the office would help me. Insisted I leave a message for her to call me back. We actually had to report to the cruise with just the original paperwork as she could not get our tickets to us for the cruise. Fired. Second time on a Celebrity cruise big price drop, called agent and got voicemail she was in Europe. I sent an email and she did get me the price drop. I am not game for a third try. Hope you get a reply from your agent before price drop goes away. 7 Link to comment Share on other sites More sharing options...
taglovestocruise Posted June 25, 2019 #23 Share Posted June 25, 2019 4 minutes ago, Snit13 said: That is why I refuse to book with a TA. First time I booked with TA each time I called she was not in and no one in the office would help me. Insisted I leave a message for her to call me back. We actually had to report to the cruise with just the original paperwork as she could not get our tickets to us for the cruise. Fired. Second time on a Celebrity cruise big price drop, called agent and got voicemail she was in Europe. I sent an email and she did get me the price drop. I am not game for a third try. Hope you get a reply from your agent before price drop goes away. Sorry that happened to you but a few misses is hardly a reason to only book direct. In your 30 + cruises a good TA would of showered you with 6 - 8 thousand in perks, much more if you book suites. Well worth the occasional hiccup. Link to comment Share on other sites More sharing options...
grneyes Posted June 26, 2019 #24 Share Posted June 26, 2019 Always book our own cruise with RC. This way I control my cruise . Not interested in a bottle of wine or want ever TA would give us. But that's us like to have control LOL! 9 1 Link to comment Share on other sites More sharing options...
Ourusualbeach Posted June 26, 2019 #25 Share Posted June 26, 2019 (edited) 23 minutes ago, grneyes said: Always book our own cruise with RC. This way I control my cruise . Not interested in a bottle of wine or want ever TA would give us. But that's us like to have control LOL! You’re not interested in any of the group rates that many TA’s have access to that can save hundreds of $ on a cruise? That’s quire a bit more substances like than a bottle of wine. Edited June 26, 2019 by Ourusualbeach 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now