Rare SpainAlien Posted April 5, 2020 #1 Share Posted April 5, 2020 I don't know it anyone can help me. I have been emailing my Cruise Consultant for two weeks now but I don't receive a response. I have tried calling him and I get a message saying this number doesn't exist. Does anyone have an email address for me to cancel my booking. Before you all jump on me about how they have their hands full at the moment dealing, I understand that but would have at least expected an auto responder Many thanks 3 Link to comment Share on other sites More sharing options...
mugtech Posted April 5, 2020 #2 Share Posted April 5, 2020 Are you calling Florida? Link to comment Share on other sites More sharing options...
KateQ22003 Posted April 5, 2020 #3 Share Posted April 5, 2020 I am sure there have been a lot of cruise agents furloughed at this time. I would call their general number and deal with any agent you can get on the phone. 2 Link to comment Share on other sites More sharing options...
SouthLyonCruiser Posted April 5, 2020 #4 Share Posted April 5, 2020 Another reason to find and use a reliable travel agent. Let them do the calling and worrying. 1 Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted April 5, 2020 #5 Share Posted April 5, 2020 I've gotten notice that I have a new PCC. So, obviously what KateQ has suggested is correct. Since it's just to cancel a cruise, I'd call the regular number for your area. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 5, 2020 #6 Share Posted April 5, 2020 3 hours ago, SpainAlien said: I don't know it anyone can help me. I have been emailing my Cruise Consultant for two weeks now but I don't receive a response. I have tried calling him and I get a message saying this number doesn't exist. Does anyone have an email address for me to cancel my booking. Before you all jump on me about how they have their hands full at the moment dealing, I understand that but would have at least expected an auto responder Many thanks Call the general reservation number. 866-234-7350. Many consultants and “good travel agents” have been laid off. TAs don’t make money processing refunds. So a good TA that expects to stay in business in the future will put a minimal staff on refunds now. These are extraordinary times. Link to comment Share on other sites More sharing options...
bluesea777 Posted April 5, 2020 #7 Share Posted April 5, 2020 1 hour ago, BirdTravels said: Call the general reservation number. 866-234-7350. Many consultants and “good travel agents” have been laid off. TAs don’t make money processing refunds. So a good TA that expects to stay in business in the future will put a minimal staff on refunds now. These are extraordinary times. Our PCC has been working from home for over a month already. He is in lockdown. Link to comment Share on other sites More sharing options...
Rare SpainAlien Posted April 5, 2020 Author #8 Share Posted April 5, 2020 Thanks everyone Link to comment Share on other sites More sharing options...
Waquoit Posted April 5, 2020 #9 Share Posted April 5, 2020 3 hours ago, KateQ22003 said: I am sure there have been a lot of cruise agents furloughed at this time. I would call their general number and deal with any agent you can get on the phone. That's what I did and they answered pretty quickly. Link to comment Share on other sites More sharing options...
YVRBassElectric Posted April 5, 2020 #10 Share Posted April 5, 2020 A couple of years ago the PCC I had been using for years, stopped answering my emails & his phone number no longer worked. When I called the main number, I found out he was no longer with NCL. Check one of the PR emails from NCL corporate - is your PCC name and number still at the bottom? 1 Link to comment Share on other sites More sharing options...
Gershep Posted April 5, 2020 #11 Share Posted April 5, 2020 I did hear of a lot of lay offs. Link to comment Share on other sites More sharing options...
julig22 Posted April 5, 2020 #12 Share Posted April 5, 2020 21 minutes ago, Gershep said: I did hear of a lot of lay offs. Last I heard, salaried employees were furloughed, not laid off. 4 day work week, so 20% pay cut. Pretty common action when a company needs to preserve salary costs. I have no idea if cruise consultants are salaried or commission or a little of both. Link to comment Share on other sites More sharing options...
bluesea777 Posted April 6, 2020 #13 Share Posted April 6, 2020 OP is in Spain …. not in USA. Link to comment Share on other sites More sharing options...
mianmike Posted April 6, 2020 #14 Share Posted April 6, 2020 Data point: I can confirm your PCC was not reassigned to work on calculating my FCC. Still waiting. 😉 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 6, 2020 #15 Share Posted April 6, 2020 On 4/5/2020 at 9:47 AM, bluesea777 said: Our PCC has been working from home for over a month already. He is in lockdown. Lucky. There is no business reason to keep a full sales force when very few people are buying cruises. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 6, 2020 #16 Share Posted April 6, 2020 10 minutes ago, mianmike said: Data point: I can confirm your PCC was not reassigned to work on calculating my FCC. Still waiting. 😉 Hmmm,,, our cruise cancelled on 30 Mar 20 with the second round of suspensions. We got our FCC offer on 03 Apr 20. Link to comment Share on other sites More sharing options...
Comi.uy Posted April 7, 2020 #17 Share Posted April 7, 2020 My consultant is from Miami, mailed him twice, no answer. Then he called me to confirm that my cruise was canceled by them. When I asked why he didnt answer my mails, he told me there was a lot of work and not enough people. 2 Link to comment Share on other sites More sharing options...
Landl cruiser Posted April 7, 2020 #18 Share Posted April 7, 2020 If you are not happy with your Personal Cruise Consultant, request a new one. I went thru 3 before I found my current one, and I have now had her for 10+ years. 1 Link to comment Share on other sites More sharing options...
jillsyjill2 Posted April 11, 2020 #19 Share Posted April 11, 2020 I actually got a call from a cruise consultant which I thought was weird during a pandemic so I said no thank you and hung up Link to comment Share on other sites More sharing options...
JimS4210 Posted April 11, 2020 #20 Share Posted April 11, 2020 3 hours ago, jillsyjill2 said: I actually got a call from a cruise consultant which I thought was weird during a pandemic so I said no thank you and hung up Same here. I went on the NCL site Monday night to get the phone number to cancel my Dec 202 cruise. I called and cancelled and the next morning I got a call from a number in Fort Lauderdale. I didn't recognize the number and ignored it. They did leave me a voicemail thanking me for visiting the NCL site and invited me to call back to speak to Edwin so he could let me in on the fabulous specials they are running at the moment. I guess desperate times call for desperate measures... Jim Link to comment Share on other sites More sharing options...
ellasmomanddad Posted April 11, 2020 #21 Share Posted April 11, 2020 2 hours ago, JimS4210 said: They did leave me a voicemail thanking me for visiting the NCL site and invited me to call back to speak to Edwin so he could let me in on the fabulous specials they are running at the moment. Edwin is a good guy. He hasn’t called in a couple months. I was wondering if he was on the chopping block. Link to comment Share on other sites More sharing options...
EleventyBangBang Posted April 11, 2020 #22 Share Posted April 11, 2020 Emailed our PCC a week ago about our May Alaska cruise that I can't fathom how it could proceed, with Seattle and Canada being closed. Got a response back pretty quick, but it was just a canned "we are working with local authorities, rapidly evolving situation, blah blah blah" response. Link to comment Share on other sites More sharing options...
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