az_tchr Posted April 15, 2020 #1 Share Posted April 15, 2020 Obviously Celebrity has some work to improve communications. Receive an email letting us know Celebrity rejected our Moveup offer AND said they looked forward to welcoming us boarding on Friday - 4/17 - our cruise leaving from Fort Lauderdale. Does not lend a lot of confidence. 2 1 Link to comment Share on other sites More sharing options...
MarLieb Posted April 15, 2020 #2 Share Posted April 15, 2020 Perhaps they didn't get the memo. You know - the CDC memo . . . 1 Link to comment Share on other sites More sharing options...
Gasdoc Posted April 15, 2020 #3 Share Posted April 15, 2020 I suppose you will just have to be happy with the cabin you will not be sailing in. 4 7 Link to comment Share on other sites More sharing options...
Mark_T Posted April 15, 2020 #4 Share Posted April 15, 2020 I would have been more concerned if it had been accepted.... 2 1 Link to comment Share on other sites More sharing options...
The_Big_M Posted April 15, 2020 #5 Share Posted April 15, 2020 Would you have preferred they accepted? The system is managed by a 3rd party so I don't see it as a big deal that they haven't updated their template to change the wording. The main thing is that it was rejected, which it was. Link to comment Share on other sites More sharing options...
Rare ladylemondrop Posted April 15, 2020 #6 Share Posted April 15, 2020 4 hours ago, Gasdoc said: I suppose you will just have to be happy with the cabin you will not be sailing in. Sorry but this made me laugh this morning thank you! 😂😂😂 1 Link to comment Share on other sites More sharing options...
swjumbo Posted April 15, 2020 #7 Share Posted April 15, 2020 What’s the big deal? Doesn’t lend a lot of confidence eh? Won’t be cruising with them again because of it? Link to comment Share on other sites More sharing options...
MJSailors Posted April 15, 2020 #8 Share Posted April 15, 2020 Two words.... Computer glitch Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted April 15, 2020 #9 Share Posted April 15, 2020 Kinda like receiving luggage tags for a cancelled cruise. Their artificial intelligence is acting up again...💻 I give them a pass... 1 Link to comment Share on other sites More sharing options...
Lisah101 Posted April 15, 2020 #10 Share Posted April 15, 2020 They probably just went through and cleared out all the upgrade offers which triggered a form letter/email. I don't think it was on purpose, just closing out open requests for the cruise since it's cancelled. Link to comment Share on other sites More sharing options...
Blue_Flame Posted April 15, 2020 #11 Share Posted April 15, 2020 We were supposed to be on Summit this week. Each day this week I am getting a reminder telling me what time to meet for my shore excursion. Now, if I get an email next week asking me “How was Your Cruise?” and to complete my Guest Questionnaire.... 1 2 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted April 15, 2020 #12 Share Posted April 15, 2020 3 minutes ago, Blue_Flame said: Now, if I get an email next week asking me “How was Your Cruise?” and to complete my Guest Questionnaire.... In the past, I've received OBC on a future cruise for filling out the questionnaire...if you get one, I say "fill that sucker out!" 1 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted April 15, 2020 #13 Share Posted April 15, 2020 16 hours ago, Mark_T said: I would have been more concerned if it had been accepted.... Agree as I was awarded upgrades on my 3/14 and 3/21 just days before the shutdown. Still no credit on Credit Card so I had to file a dispute so I don't have to pay for it now. Link to comment Share on other sites More sharing options...
dkjretired Posted April 15, 2020 #14 Share Posted April 15, 2020 Don’t feel bad, I’m still booked on a cruise with Celebrity’s on Jan.1, 2039, not a typo. 1 Link to comment Share on other sites More sharing options...
treehugr Posted April 16, 2020 #15 Share Posted April 16, 2020 8 hours ago, Blue_Flame said: Now, if I get an email next week asking me “How was Your Cruise?” and to complete my Guest Questionnaire.... Or hopefully not a final on board invoice 😲 Link to comment Share on other sites More sharing options...
elena7seas Posted April 16, 2020 #16 Share Posted April 16, 2020 5 hours ago, dkjretired said: Don’t feel bad, I’m still booked on a cruise with Celebrity’s on Jan.1, 2039, not a typo. Hi Don....is that an unassigned Future Cruise booking (formerly known as, among other things, an unassigned Celebrity Passages booking), or is it a booking with an assigned ship, and a sail date of Jan. 1, 2039? Link to comment Share on other sites More sharing options...
ISABELLA Posted April 16, 2020 #17 Share Posted April 16, 2020 Few days ago my friend got a reminder for dinner in Murano during 4/3 cruise on Reflection. Link to comment Share on other sites More sharing options...
dkjretired Posted April 16, 2020 #18 Share Posted April 16, 2020 9 hours ago, elena7seas said: Hi Don....is that an unassigned Future Cruise booking (formerly known as, among other things, an unassigned Celebrity Passages booking), or is it a booking with an assigned ship, and a sail date of Jan. 1, 2039? I think its a passage thing, not sure, recently the wording has changed. It's been on my account for a year. Link to comment Share on other sites More sharing options...
Redtravel Posted April 16, 2020 #19 Share Posted April 16, 2020 Just shows how disconnected everyone is. You wonder why this happens? Those reminders are automatically generated as you place a booking or reserve a table/excursion. The program doesn’t know that your cruise was cancelled. Need better IT. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now