Club Royale C&A tier level is incorrect

[cruisegirl1]

  

While looking at the Club Royale offer  site, I see that they now list  a crown and anchor tier level. My C&A tier level as listed is incorrect. I don’t believe there are any casino offers that are tied to crown and anchor tier level, so is this something I need to call and have changed or just let it be. 
 

thx  
 

[RFerrington]

13 minutes ago, cruisegirl1 said:

  

While looking at the Club Royale offer  site, I see that they now list  a crown and anchor tier level. My C&A tier level as listed is incorrect. I don’t believe there are any casino offers that are tied to crown and anchor tier level, so is this something I need to call and have changed or just let it be. 
 

thx  
 

Mine and my husband's are also wrong...plus there is a new offer showing that I didn't know about.  Any idea what the individual/relationship is ?

 

Both of us are D+.  Like you, I don't think your C&A level has anything to do with your CR status, but it is a bit disconcerting that the information is incorrect, given that your CR number is now the same as your C&A number.  It seems like there should be continuity between the 2 !

[cruisegirl1]

Thanks, I am reluctant to call. Any time I call about one thing,  it seems to make another situation worse. 
 

I also do not know what the individual/relationship numbers mean. 
 

seems if they were going to put some new code/numbers on our offer page,  that they would let us know what it means
 

m

Edited October 6, 2020 by cruisegirl1

[Ourusualbeach]

Individual is you, relationship is spouse or significant other 

[sandebeach]

Someone on the RC Club Royale FB page called this morning and the agent said it is a new feature but has to be tweaked. IT strikes again!

[ZoeyVictoria]

It is possible that the column is not large enough to show the “plus”, but they can see it on the computer.

 

[cruisegirl1]

48 minutes ago, Ourusualbeach said:

Individual is you, relationship is spouse or significant other 

Thank you, but what does the actual number signify. 
m

[cruisegirl1]

14 minutes ago, ZoeyVictoria said:

It is possible that the column is not large enough to show the “plus”, but they can see it on the computer.

 

No, those that are listed as diamond plus, have the actual words diamond plus (The word plus under the word diamond) on the tier. It is not a space issue. 

 

m

[Ourusualbeach]

8 minutes ago, cruisegirl1 said:

Thank you, but what does the actual number signify. 
m

I'm thinking it is your C&A points but it appears that it is incorrect.

[billsgal]

Ours is also incorrect and we are Pinnacle

[lovelife]

Another incorrect here. Both of ours say Diamond Plus and we are Pinn.

[Bronx12]

I called earlier today because ours are also incorrect and the casino rep said not to worry, it shouldl be fixed in about 24 hours. He explained that the last column with the numbers did not seem to match anything, but could mean you spend time in the casino on every cruise, my numbers are different from my husband's numbers, so, who really knows!

[MaritimeR&R]

Mine says Diamond and I am Pinnacle, so, you're right, who knows!

 

 

[sandebeach]

I just called to book a new offer and the Club Royale agent said he had not gotten an update to tell him about the new info on the webpage, so he had No Idea what it was for. 

[cruisegirl1]

3 hours ago, Ourusualbeach said:

I'm thinking it is your C&A points but it appears that it is incorrect.

Not points, not cruises, not nights.  baffled!

[cruisegirl1]

Wish they would bring back the listing of applicable sailings.  How can we redeem  when we don't know the sailings that are eligible.  

M

[Sunshine3601]

I just checked and neither of our tier status or relationship columns show anything.      

Of course, I had to book another free casino cruise too!    Just turned one of our our freebies into a b2b - hopefully we will be allowed to do them next fall.

[Ourusualbeach]

30 minutes ago, cruisegirl1 said:

Not points, not cruises, not nights.  baffled!

Which is why I put down that the number is incorrect.  It is most likely points

[EllaDuChien]

56 minutes ago, cruisegirl1 said:

Not points, not cruises, not nights.  baffled!

 

Hmmm...Mine is exactly the number of past cruises plus my currently booked cruises.  Not the correct points or tier levels.  Mine says "Gold 22/22" and I currently have 17 past cruises and 5 upcoming cruises. 

[PigsCanFly]

Once again, I am confused re: the data being wrong somewhere.  Our C&A info is correct in our account and there is no reference on our club royal offers site about C&A teir.  What site is the incorrect info appearing on?

[Sunshine3601]

1 hour ago, cruisegirl1 said:

Wish they would bring back the listing of applicable sailings.  How can we redeem  when we don't know the sailings that are eligible.  

M

You can see the offer details.   Go to the far right and click on view itinerary.   You will get a list of sailings.   I like this new feature.  I think it was added in August.    

[cruisegirl1]

1 hour ago, Ourusualbeach said:

Which is why I put down that the number is incorrect.  It is most likely points

It is NOT points.  I don't know what  it is,  but I know what it is not.  

M

[Ourusualbeach]

Just now, cruisegirl1 said:

It is NOT points.  I don't know what  it is,  but I know what it is not.  

M

If the numbers are incorrect how do you know it’s not points. 

[RFerrington]

46 minutes ago, Sunshine3601 said:

I like this new feature.  I think it was added in August.    

Agree.  The addition of the applicable itineraries makes this site useful.  It was not, before.

[EllaDuChien]

2 hours ago, PigsCanFly said:

Once again, I am confused re: the data being wrong somewhere.  Our C&A info is correct in our account and there is no reference on our club royal offers site about C&A teir.  What site is the incorrect info appearing on?

 

 

 

I put an arrow by the new columns.  When I sign in, it shows me as Gold (I'm Emerald) with 22 points (Should be 78).  My C&A Account still shows the correct level and points, just the casino site shows the wrong info.