CruisinFinsUp Posted November 4, 2021 #51 Share Posted November 4, 2021 I spent a few minutes today in the app, on my ipad (phone is too small!). Our cruise in Jan 2022 was there, our passports were already there as we'd sailed with Medallion Dec 2019 , I just added credit card, ordered medallions to the port for pickup (Cant ship to Canada!🤣). Got "green" for both of us. Took screenshots! Went back in a few minutes later, it had lost my passport, I was now yellow with "bring your documents to checkin" on the passport page, hubby still green. I ticked "vaccinated" for both of us and exited again. Other than the 24 hour prior health check, I don't plan to do anything else. Not worth a minute of my time. I can imagine the changing status and disappearing documents that I have now experienced can be infuriating to some. I frankly don't care whether the app shows me as green or yellow or red! Princess has my money and I have travel summary, travel agency receipt and screenshots. The nice people at Port Everglades will deal with it! Looking forward to getting back onboard!! 2 Link to comment Share on other sites More sharing options...
Rare Ombud Posted November 4, 2021 #52 Share Posted November 4, 2021 (edited) On 11/3/2021 at 11:59 AM, mcrcruiser said: There is one word to describe the medallion app & it is "Idiot" Minor correction: App is idiotic Developers are idiots. My grandkids could do better and they aren't programmers. 1st thing is they wouldn't have disable Personalizer until it ran side by side successfully Edited November 4, 2021 by Ombud 2 Link to comment Share on other sites More sharing options...
brisalta Posted November 4, 2021 #53 Share Posted November 4, 2021 21 hours ago, loge23 said: One more wish list item: also on the bad website, you can pre-book excursions using your credits. Why can't Princess do that?! I booked an excursion on the website using OBC even though my voyage was over a year away at that point!!! 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted November 4, 2021 #54 Share Posted November 4, 2021 3 minutes ago, brisalta said: 21 hours ago, loge23 said: One more wish list item: also on the bad website, you can pre-book excursions using your credits. Why can't Princess do that?! I booked an excursion on the website using OBC even though my voyage was over a year away at that point!! Not sure what you are having an issue with. I just booked December 2021 excursions using OBC. FWIW I had 160 Promo & 50 Shareholder OBC (10 day cruise) with 60 gifted OBC. Excursions are $235 and the website let me cover them all. In the past I have not used gifted / purchased OBC pre-boarding 2 1 Link to comment Share on other sites More sharing options...
loge23 Posted November 4, 2021 #55 Share Posted November 4, 2021 2 hours ago, brisalta said: I booked an excursion on the website using OBC even though my voyage was over a year away at that point!!! Good to know! Couldn't do this back in 2020, but we'll give it a go. Link to comment Share on other sites More sharing options...
Rare Ombud Posted November 4, 2021 #56 Share Posted November 4, 2021 33 minutes ago, loge23 said: Good to know! Couldn't do this back in 2020, but we'll give it a go. Yeah. I think they knew cruises weren't happening in 2020 and wanted to minimize some refunds. Not most as they were still taking my deposits for cruises, which were of course canceled Link to comment Share on other sites More sharing options...
NSWP Posted November 4, 2021 #57 Share Posted November 4, 2021 IMO Princess should just get rid of this medallion thing, not working properly and reading on here, not all cruisers like the concept. Go back to ye olde cruise card and 'come back new.' 1 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted November 4, 2021 #58 Share Posted November 4, 2021 6 minutes ago, NSWP said: IMO Princess should just get rid of this medallion thing, not working properly and reading on here, not all cruisers like the concept. Go back to ye olde cruise card and 'come back new.' 🤞 Or they could be like Facebook and rename the Medallion, Meta.🤣 1 Link to comment Share on other sites More sharing options...
barrykel Posted November 5, 2021 #59 Share Posted November 5, 2021 3 hours ago, Ombud said: 1st thing is they wouldn't have disable Personalizer until it ran side by side successfully You can't really blame the developers for the decision to cripple the Personalizer; that's an executive-level decision, almost definitely pushed by the beancounters. The actual developers probably weren't even around at the time the decision was made - they work for another company (reported to be Accenture) that was contracted to do the app. The real questions are which Princess/Carnival exec made the decision to hire them, which one was responsible for monitoring their project plans and status, and which one finally convinced the beancounters that they needed to spend the extra $ to restore the Personalizer. 3 Link to comment Share on other sites More sharing options...
caribill Posted November 6, 2021 #60 Share Posted November 6, 2021 https://dilbert.com/strip/2021-11-05?utm 2 4 Link to comment Share on other sites More sharing options...
Steelers36 Posted November 6, 2021 #61 Share Posted November 6, 2021 6 hours ago, caribill said: https://dilbert.com/strip/2021-11-05?utm Ha, ha. I knew when I clicked on it that it had to be the strip I posted yesterday on the OM - Part 3 thread. If the shoe fits..... Link to comment Share on other sites More sharing options...
Chad_O Posted November 11, 2021 #62 Share Posted November 11, 2021 I have given up on Princess and the Medallion App.. I wrote them yesterday suggesting they tie final payment requirements to the date that the medallion App is fully functioning for each individual's cruise. I won't have any further concern because i am also cancelling all my Princess cruises starting with my December 2021 cruise on through the following year. There is no value for me as a consumer so my previous loyalty (and Money) has been wasted. 1 Link to comment Share on other sites More sharing options...
Mike07 Posted November 11, 2021 #63 Share Posted November 11, 2021 Received a Princess survey overnight for a future booking asking specifically and only about the MeadallionClass and whether that had made a difference in my decision to book. I complained about the app in the very small, free-text box at the end. 3 Link to comment Share on other sites More sharing options...
Buckeye10640 Posted November 13, 2021 #64 Share Posted November 13, 2021 My medallion arrived today, along with the complimentary lanyard. Could this be a clue as to the IT consulting firm who might be responsible for the medallion and the app....lol Link to comment Share on other sites More sharing options...
Rare TracieABD Posted November 13, 2021 #65 Share Posted November 13, 2021 The app seems to be buggy as all get out today. Ugh. Link to comment Share on other sites More sharing options...
Rare Musky Ike Posted November 13, 2021 #66 Share Posted November 13, 2021 11 hours ago, TracieABD said: The app seems to be buggy as all get out today. Ugh. Yup, mine went from Green to blue and back again in a few seconds as I was looking at it. Link to comment Share on other sites More sharing options...
pms4104 Posted November 13, 2021 #67 Share Posted November 13, 2021 11 hours ago, Buckeye10640 said: My medallion arrived today, along with the complimentary lanyard. Could this be a clue as to the IT consulting firm who might be responsible for the medallion and the app....lol They've been involved for at least 2 years. Link to comment Share on other sites More sharing options...
Tedferg Posted November 13, 2021 #68 Share Posted November 13, 2021 Any update as to when Web Based interface will be released ? Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted November 13, 2021 #69 Share Posted November 13, 2021 (edited) 19 hours ago, Buckeye10640 said: My medallion arrived today, along with the complimentary lanyard. Could this be a clue as to the IT consulting firm who might be responsible for the medallion and the app....lol RIP Arthur Anderson Consulting, Ken Lay, Jeff Skillings, et al Objects in mirror may be closer than they appear. Money you lose may be your own. etc. Edited November 13, 2021 by Roberto256 Link to comment Share on other sites More sharing options...
brucedodge Posted November 14, 2021 #70 Share Posted November 14, 2021 Tried the app last week. What a joke. No frustration here, just a shrug and a head shake. Let them sort it out at the port. 2 Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted December 1, 2021 #71 Share Posted December 1, 2021 On 11/4/2021 at 8:22 PM, barrykel said: You can't really blame the developers for the decision to cripple the Personalizer; that's an executive-level decision, almost definitely pushed by the beancounters. The actual developers probably weren't even around at the time the decision was made - they work for another company (reported to be Accenture) that was contracted to do the app. This is old news, but it was new to me when I ran across it. Accenture to Acquire Nytec to Innovate Connected Experiences for Clients (nytec is the company that makes the actual medallion) https://newsroom.accenture.com/news/accenture-to-acquire-nytec-to-innovate-connected-experiences-for-clients.htm Accenture Named Premier Innovation Partner for Carnival Corporation’s Global Experience and Innovation Team https://newsroom.accenture.com/news/accenture-named-premier-innovation-partner-for-carnival-corporations-global-experience-and-innovation-team.htm Accenture to Help Carnival Corporation Transform the Guest Experience Through Intelligent Personalization https://newsroom.accenture.com/news/accenture-to-help-carnival-corporation-transform-the-guest-experience-through-intelligent-personalization.htm The guest experience has certainly been transformed. Before medallion, I don't recall anyone posting that they had made 40+ calls to princess to straighten out an issue. But, maybe I missed a post. 1 Link to comment Share on other sites More sharing options...
coloradocruiselover88 Posted December 1, 2021 #72 Share Posted December 1, 2021 On 11/1/2021 at 6:51 PM, PrincessLuver said: We have had no problem......I do not understand what the problem is.....we have several cruises loaded in the app and was able to make reservations and order things also??? One of the lucky ones! 1 Link to comment Share on other sites More sharing options...
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