LGW59 Posted February 23, 2022 #251 Share Posted February 23, 2022 49 minutes ago, gracebest said: No, it’s not. But the booking process should not be so confusing as indicated by all of the above people posting their invoices, codes, etc. I just think that when someone isn’t as savvy and thought retreat meant always included, a little compassion goes a long way. I hope the OP is able to enjoy his cruise. I save my compassion for real world problems. Drinks and WiFi are not any of those. 1 1 Link to comment Share on other sites More sharing options...
kearney Posted February 23, 2022 #252 Share Posted February 23, 2022 1 minute ago, LGW59 said: I save my compassion for real world problems. Drinks and WiFi are not any of those. Why are you here? This is a message board about cruising... clearly a place dealing with first world issues... 6 1 Link to comment Share on other sites More sharing options...
LGW59 Posted February 23, 2022 #253 Share Posted February 23, 2022 2 minutes ago, kearney said: Why are you here? This is a message board about cruising... clearly a place dealing with first world issues... Because I choose to be. Cruising = first world issues = does not compute in my world 🙄 1 Link to comment Share on other sites More sharing options...
Jeremiah1212 Posted February 23, 2022 #254 Share Posted February 23, 2022 250+ responses later, I'm still not seeing that this has been a massive widespread issue. Key takeaways... when you are making a 5k-60k purchase, buyer beware, know what you are purchasing, and ask questions if you do not know. If your TA has 12 rates listed? Ask. If you book yourself via Celebrity...don't overlook the big CRUISE ONLY flag or the AI details on the last booking page. Moving on......... 3 2 Link to comment Share on other sites More sharing options...
zitsky Posted February 23, 2022 #255 Share Posted February 23, 2022 47 minutes ago, mfs2k said: where does any thread go? Archives? In before the lock. 🙂 1 Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted February 23, 2022 #256 Share Posted February 23, 2022 (edited) One of these days..POW, right in the kisser. Edited February 23, 2022 by PTC DAWG Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted February 23, 2022 #257 Share Posted February 23, 2022 13 minutes ago, Jeremiah1212 said: 250+ responses later, I'm still not seeing that this has been a massive widespread issue. Key takeaways... when you are making a 5k-60k purchase, buyer beware, know what you are purchasing, and ask questions if you do not know. If your TA has 12 rates listed? Ask. If you book yourself via Celebrity...don't overlook the big CRUISE ONLY flag or the AI details on the last booking page. Moving on......... So easy, a caveman could do it. 1 Link to comment Share on other sites More sharing options...
Travelexpert35 Posted February 23, 2022 #258 Share Posted February 23, 2022 If only the OP knew how hot this topic is. Link to comment Share on other sites More sharing options...
LGW59 Posted February 23, 2022 #259 Share Posted February 23, 2022 19 minutes ago, Jeremiah1212 said: 250+ responses later, I'm still not seeing that this has been a massive widespread issue. Key takeaways... when you are making a 5k-60k purchase, buyer beware, know what you are purchasing, and ask questions if you do not know. If your TA has 12 rates listed? Ask. If you book yourself via Celebrity...don't overlook the big CRUISE ONLY flag or the AI details on the last booking page. Moving on......... The BEST post and response on this entire thread! 1 Link to comment Share on other sites More sharing options...
TFree Posted February 23, 2022 #260 Share Posted February 23, 2022 1 hour ago, kmtoner said: This was a good excuse to call 877-RETREAT (1-877-738-7328). I am not familiar with that phone number. Is it a dedicated line for Suite customers? If so, that is good to know. Tom & Judy Link to comment Share on other sites More sharing options...
Rare graphicguy Posted February 23, 2022 #261 Share Posted February 23, 2022 4 hours ago, zitsky said: Can someone remind me, what is available to a pax from Celebrity when you put a hold on a booking but before you put down a deposit? I’m with a TA and I refer to their website until I get the booking confirmation. TA owns your hold. They will be the ones that provide you with the details. Mine emails me the hold details when they execute it. Not sure how long they can hold a cabin(s). But, in recent months, it's been a good long while (more than 48 hours). Before, it was at most, 24 hours. Link to comment Share on other sites More sharing options...
kmtoner Posted February 23, 2022 #262 Share Posted February 23, 2022 1 hour ago, TFree said: I am not familiar with that phone number. Is it a dedicated line for Suite customers? If so, that is good to know. Tom & Judy Essentially. I found it online in the Celebrity FAQs regarding The Retreat. That's going to include most passengers who booked suites. I guess it may be possible to book a suite at a fare that does not allow entry to The Retreat. At such a fare level, I'm not certain a suite passenger could get assistance through that Retreat Concierge team at that phone number. Link to comment Share on other sites More sharing options...
zitsky Posted February 23, 2022 #263 Share Posted February 23, 2022 11 minutes ago, graphicguy said: TA owns your hold. They will be the ones that provide you with the details. Mine emails me the hold details when they execute it. Not sure how long they can hold a cabin(s). But, in recent months, it's been a good long while (more than 48 hours). Before, it was at most, 24 hours. Thanks but I was asking about Celebrity customers dealing directly with Celebrity and what documentation they get while on hold. Link to comment Share on other sites More sharing options...
canderson Posted February 23, 2022 #264 Share Posted February 23, 2022 2 hours ago, Jeremiah1212 said: 250+ responses later, I'm still not seeing that this has been a massive widespread issue. Count the threads where these sorts of questions come up instead. There is NO excuse for the confusion that the Cruise Planner introduces by offering for sale things that a passenger has already paid for in one way or another. 2 2 Link to comment Share on other sites More sharing options...
zitsky Posted February 23, 2022 #265 Share Posted February 23, 2022 (edited) 3 minutes ago, canderson said: Count the threads where these sorts of questions come up instead. There is NO excuse for the confusion that the Cruise Planner introduces by offering for sale things that a passenger has already paid for in one way or another. If I buy a pair of shoes on Amazon, they don’t stop me from ordering another pair. BUT they do put a banner on top saying “Last bought on X/X/X. Maybe Celebrity needs something similar. They do remind you for things you buy on the website like dinners at specialty restaurants. Edited February 23, 2022 by zitsky Link to comment Share on other sites More sharing options...
Rare PinkSandGirl Posted February 23, 2022 #266 Share Posted February 23, 2022 8 minutes ago, zitsky said: Celebrity customers dealing directly with Celebrity and what documentation they get while on hold. In my experience, the same exact Booking Confirmation that you get when the booking is confirmed. There is a Reservation #, the prices, perks, final payment date, etc... It will show when the deposit is due. If the deposit is not received by the specified date, the hold will go off. They do not give you reminders, you have to keep track of the date yourself. If you want the date extended, you can call and they will extend the date. (Personal experience and perhaps it depends on who you talk to). I know this because a cruise I booked in November I booked the cabins I was definite about and there was an additional cabin I wanted to put a hold on due to location next to the others and lock in the price but I needed to confirm with who I was going to ask. Once I had everything settled, I called to pay the deposit and the Booking Confirmation stayed the same except for the deposit information. The on-hold reservation will show up in your Celebrity account but you can't do anything with it until that deposit is made. This is based on reserving on the phone. I do not know if it's different if you put that hold they offer online. Doing this would be good for those that want to confirm their booking specifications, especially if they book a a non-refundable rate. 🍹 Link to comment Share on other sites More sharing options...
wrk2cruise Posted February 23, 2022 #267 Share Posted February 23, 2022 3 hours ago, TFree said: I am not familiar with that phone number. Is it a dedicated line for Suite customers? If so, that is good to know. Tom & Judy Yes it is the number for the Shoreside Concierge's who are available to help people with a suite booking. They also are available to Zenith Captains Club members. Link to comment Share on other sites More sharing options...
Covepointcruiser Posted February 23, 2022 #268 Share Posted February 23, 2022 I thought Zenith Level passengers had their own help line. I think their loyalty status would provide even better access for help than suite passengers. Link to comment Share on other sites More sharing options...
wrk2cruise Posted February 23, 2022 #269 Share Posted February 23, 2022 They do have their own phone number but it's serviced by the same group of Shoreside Concierges who are generally very good. 1 Link to comment Share on other sites More sharing options...
mfs2k Posted February 23, 2022 #270 Share Posted February 23, 2022 (edited) 6 hours ago, TeeRick said: Edited February 23, 2022 by mfs2k Link to comment Share on other sites More sharing options...
Lastdance Posted February 23, 2022 #271 Share Posted February 23, 2022 (edited) 6 hours ago, TeeRick said: Wow this thread now 10 pages. Where is it going? That's the beauty of this post; it has its own lifeline and lithium batteries! Edited February 23, 2022 by Lastdance 1 1 Link to comment Share on other sites More sharing options...
mayleeman Posted February 23, 2022 #272 Share Posted February 23, 2022 7 hours ago, Sam.Seattle said: Yes you can, just ask the OP’s wife on this thread. Won't work, because apparently she is still resting and cannot be disturbed! 3 Link to comment Share on other sites More sharing options...
Maggie North Posted February 24, 2022 #273 Share Posted February 24, 2022 (edited) 3 hours ago, zitsky said: Maybe Celebrity needs something similar. They do remind you for things you buy on the website like dinners at specialty restaurants. In Cruise Planner, look at the "order history" tab...I just saw all included packages and purchases listed on a cruise we have within 2 weeks. Did not see the same on later cruises...might just be available on cruises that are imminent. Edited February 24, 2022 by Maggie North added comment Link to comment Share on other sites More sharing options...
zitsky Posted February 24, 2022 #274 Share Posted February 24, 2022 (edited) 1 hour ago, Maggie North said: In Cruise Planner, look at the "order history" tab...I just saw all included packages and purchases listed on a cruise we have within 2 weeks. Did not see the same on later cruises...might just be available on cruises that are imminent. Yes I agree with you. Order history is useful. This thread is relevant to me. My booking confirmation for a late 2023 cruise shows ELEVATE NRD and no detail. I’m trying to get my TA or Celebrity to fix it. Edited February 24, 2022 by zitsky Link to comment Share on other sites More sharing options...
canderson Posted February 24, 2022 #275 Share Posted February 24, 2022 5 hours ago, zitsky said: If I buy a pair of shoes on Amazon, they don’t stop me from ordering another pair. Bad analogy. If I get all the free shoes I want in a RS or as part of an AI package, why try to sell me a pair knowing full well you'll have to give me my money back, not to mention making me wonder if I really get free shoes??? Link to comment Share on other sites More sharing options...
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