karl_nj Posted September 7, 2022 #26 Share Posted September 7, 2022 Just now, NorthStarStateCruiser said: Same issue here. Drinks package added to cruise planner after booking an all included rate. Now it's listed as cancelled. Wifi still shows as booked. Maybe they are trying to add functionality to allow for upgrades to premium via the cruise planner instead of having to call in and the database needed a change to accommodate that? Just a guess. Wifi always had a "title" and you could read what the order represented. The only way you could tell the drink package order was the drink package was because of the photo. Maybe they are trying to fix that (though it seems like an odd way to go about that) Link to comment Share on other sites More sharing options...
davekathy Posted September 7, 2022 #27 Share Posted September 7, 2022 (edited) We have the AI for our September 2022 and March 2023 cruises. No changes to AI for the September cruise. For our March 2023 cruise AI drinks (CBP) and Wi-Fi have been cancelled but not the gratuities. I'll call Celebrity in a couple of days if the CBP and Wi-Fi haven't been added back on to the March 2023 reservation. I'm sure Celebrity's phones are tied up with other experiencing the same issues. Thanks @wesport for the heads up. Edited September 7, 2022 by davekathy Link to comment Share on other sites More sharing options...
Purplsmurf Posted September 7, 2022 #28 Share Posted September 7, 2022 Our next 2 also show our drink package as cancelled, but not the upgrade. The odd thing is that one of them is booked in Aqua which automatically comes with AI so it’s not even something that we added. Have an email into to my TA Link to comment Share on other sites More sharing options...
capsplace Posted September 7, 2022 #29 Share Posted September 7, 2022 59 minutes ago, NorthStarStateCruiser said: Same issue here. Drinks package added to cruise planner after booking an all included rate. Now it's listed as cancelled. Wifi still shows as booked. Dec 2022 Summit. Maybe they are trying to add functionality to allow for upgrades to premium via the cruise planner instead of having to call in and the database needed a change to accommodate that? Just a guess. Sounds like a good idea, but we all know Celebrity’s IT department hasn’t been the greatest. 🙁 Link to comment Share on other sites More sharing options...
Dar & Bob Posted September 8, 2022 #30 Share Posted September 8, 2022 I emailed my CVP about our drink packages and she reassured me that they haven't been cancelled. I sent her screen shots to forward on to IT. I would have thought I would have gotten the "this is a known problem" response but if it is it hasn't been conveyed to the CVPs 🙂 Keep your confirmation emails! The way Celebrity displays cruise information is my one pet peeve. 2 Link to comment Share on other sites More sharing options...
Reel Love Posted September 8, 2022 #31 Share Posted September 8, 2022 Thanks to the OP starting this thread, I also went on to check and have the same message of "cancelled" for my drink package. Like others, I assume (hope!) it is simply an IT glitch and will revert back the way it should be within a few days. However I also noticed that the gratuities (booked AI) did not show at all as an order but the WiFi does. Have never booked under the AI system before so is this normal that they do not show the prepaid grats under the order history? TIA to anyone who can answer this for me. Link to comment Share on other sites More sharing options...
NorthStarStateCruiser Posted September 8, 2022 #32 Share Posted September 8, 2022 2 minutes ago, Reel Love said: Have never booked under the AI system before so is this normal that they do not show the prepaid grats under the order history? I was told by the Celebrity rep on the phone that gratuities are handled via a different system and don't show up in the plan my cruise system. Don't worry about it. The invoice is king. 2 Link to comment Share on other sites More sharing options...
Cheshire Blue Posted September 8, 2022 #33 Share Posted September 8, 2022 13 hours ago, Reel Love said: Thanks to the OP starting this thread, I also went on to check and have the same message of "cancelled" for my drink package. Like others, I assume (hope!) it is simply an IT glitch and will revert back the way it should be within a few days. Anybody seen any update on this ? Do we need to be concerned that our drinks packages are suddenly showing as "cancelled" or can we just ignore it and put it down as a glitch / Celebrity IT problems ? Seems to be affecting a good number of people on here (and so I assume a lot more who are not on here) - so assume Celebrity are well aware of the issue ? Link to comment Share on other sites More sharing options...
bama4cruisin Posted September 8, 2022 #34 Share Posted September 8, 2022 11 minutes ago, Cheshire Blue said: Anybody seen any update on this ? Do we need to be concerned that our drinks packages are suddenly showing as "cancelled" or can we just ignore it and put it down as a glitch / Celebrity IT problems ? Seems to be affecting a good number of people on here (and so I assume a lot more who are not on here) - so assume Celebrity are well aware of the issue ? My TA has checked with Celebrity. It has been “restored “ on my booking. She spoke with Celebrity and said “they also think it’s a glitch”. I actually got a new email from Celebrity showing it booked, as if it was just done. Link to comment Share on other sites More sharing options...
Dar & Bob Posted September 8, 2022 #35 Share Posted September 8, 2022 3 hours ago, Cheshire Blue said: Anybody seen any update on this ? Do we need to be concerned that our drinks packages are suddenly showing as "cancelled" or can we just ignore it and put it down as a glitch / Celebrity IT problems ? Seems to be affecting a good number of people on here (and so I assume a lot more who are not on here) - so assume Celebrity are well aware of the issue ? My CVP basically said since it's on my confirmation all is well. She doubled checked it and it still showed on their system. Just checked my cruise planner and it still shows cancelled. I'm not going to worry about it but will check it again in a week or so Link to comment Share on other sites More sharing options...
john1970 Posted September 8, 2022 #36 Share Posted September 8, 2022 Same for me. We are in Aqua from Sydney in February. Glad I use a good travel agent as I can't be dealing with their rubbish IT. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted September 8, 2022 #37 Share Posted September 8, 2022 I did an online chat and the agent said it is still showing in my reservation from his end. I'll just wait until the shoreside concierge contacts us and make sure it is straightened out if it continues to show cancelled. 2 Link to comment Share on other sites More sharing options...
Reel Love Posted September 9, 2022 #38 Share Posted September 9, 2022 On 9/7/2022 at 10:26 PM, NorthStarStateCruiser said: I was told by the Celebrity rep on the phone that gratuities are handled via a different system and don't show up in the plan my cruise system. Don't worry about it. The invoice is king. Thank you so much! Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted September 9, 2022 #39 Share Posted September 9, 2022 I just looked at my October 2022 cruise and September 2023 cruise and AI is cancelled. I have it listed on invoice so I’m not going to worry about it…yet… Link to comment Share on other sites More sharing options...
britishcruisers2 Posted September 10, 2022 #40 Share Posted September 10, 2022 We have the cancelled message against our drinks package too. Our TA advises that Celebrity are making changes to remove the elevate and indulge packages for future bookings but for existing bookings you still get the drinks package you opted for and shows on your invoice. Our Xpress pass has PALL showing (Premium AI) 1 Link to comment Share on other sites More sharing options...
capsplace Posted September 10, 2022 #41 Share Posted September 10, 2022 40 minutes ago, britishcruisers2 said: We have the cancelled message against our drinks package too. Our TA advises that Celebrity are making changes to remove the elevate and indulge packages for future bookings but for existing bookings you still get the drinks package you opted for and shows on your invoice. Our Xpress pass has PALL showing (Premium AI) Correct. Exact same info from our TA. All the features of our elevate pkg remain intact. Whew! You just have to love Celebrity’s IT efforts 🤪 Link to comment Share on other sites More sharing options...
OT-Miami Posted September 13, 2022 #42 Share Posted September 13, 2022 Wondering if anyone has seen any resolution to this issue, as our order histories are still showing the beverage packages cancelled... Link to comment Share on other sites More sharing options...
SHIP TRAVELER Posted September 13, 2022 #43 Share Posted September 13, 2022 Same for us on the Solstice in Aqua with AI. This kind of "glitch" wastes a lot of time and $$ for travel agents and X phone reps. Luckily we are retired and have time to waste but in this job market I'll bet X would rather be booking cruises than wasting time confirming that it was an IT error for hundreds of callers. Just saying. Link to comment Share on other sites More sharing options...
jelayne Posted September 13, 2022 #44 Share Posted September 13, 2022 Our drink package shows as cancelled but it is still showing on our boarding pass. When so many have called and been told the beverage package is showing on X’s end I’m not going to worry about it. 1 Link to comment Share on other sites More sharing options...
Cheshire Blue Posted September 13, 2022 #45 Share Posted September 13, 2022 3 hours ago, SHIP TRAVELER said: Same for us on the Solstice in Aqua with AI. This kind of "glitch" wastes a lot of time and $$ for travel agents and X phone reps. Luckily we are retired and have time to waste but in this job market I'll bet X would rather be booking cruises than wasting time confirming that it was an IT error for hundreds of callers. Just saying. Best thing for X to do would be to arrange for their IT team to reverse the "cancellation" on the CP to save everyone the time and effort (and worry) Link to comment Share on other sites More sharing options...
Luvcrusn Posted September 13, 2022 #46 Share Posted September 13, 2022 Ours are showing cancelled as well. We didn't make any changes to the Classic package or anything else. The AI WIFI still showing. I think it's yet another website glitch. We are sailing EQ in December. Link to comment Share on other sites More sharing options...
Luvcrusn Posted September 13, 2022 #47 Share Posted September 13, 2022 I just got off the phone with X enhancements and they confirmed that although they can see that we have the CBP through the AI, they couldn't fix it in my cruise planner since our booking is a group booking through our TA (large online company). I called my TA who contacted X and they added it back, I got a confirmation email (2 in fact) from X and a call back from the TA confirming that it's been added back (even though at their end it never left). I logged back into my cruise planner and it's now showing in my order history. X IT at work...you've just got to shake your head.🤪 Link to comment Share on other sites More sharing options...
bama4cruisin Posted September 13, 2022 #48 Share Posted September 13, 2022 6 hours ago, OT-Miami said: Wondering if anyone has seen any resolution to this issue, as our order histories are still showing the beverage packages cancelled... Ours was resolved after our TA called Celebrity. Sent me the new Order History as an email attachment. We were able to check in on Sunday and when we pulled up the Express Passes they show PALL, so we should be good! Link to comment Share on other sites More sharing options...
IZZYDAD Posted September 14, 2022 #49 Share Posted September 14, 2022 A quick question, sense you all seam to know. We have the classic drink package and are boarding pass say’s Call which is I assume classic drink package. Am I correct? Link to comment Share on other sites More sharing options...
CaroleSS Posted September 14, 2022 #50 Share Posted September 14, 2022 3 minutes ago, IZZYDAD said: A quick question, sense you all seam to know. We have the classic drink package and are boarding pass say’s Call which is I assume classic drink package. Am I correct? Correct Link to comment Share on other sites More sharing options...
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