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Summit Boston-Canada 9/11-9/21 Notes From Onboard


5:00_Somewhere
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5 hours ago, CruisinBanka said:

Who is the Cruise Director onboard? I know Rich, the excellent regular Summit Cruise Director, recently left for vacation. Thanks! 

 

A woman named Sarah. She is new to us, but seems fun and funny and very chipper on our early morning port calls. 😉 And she seems to have been good about having plenty of activities planned, including on our unplanned additional sea day.

 

4 hours ago, vickykay said:

Wishing you a quick recovery.  Can you share what tour companies you used?  Just booked this cruise for next Sept ( I love to plan).  Thanks. 

 

We booked through Viator in Bar Harbor and Saint John; Tours By Locals in Halifax, Charlottetown and Sydney; and a local private company in Portland that I don't know the name of (it was supposed to be a surprise for me). Sadly, we had to cancel all after Halifax but, fortunately, got full refunds on all. 

Edited by 5:00_Somewhere
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11 minutes ago, 5:00_Somewhere said:

 

A woman named Sarah. She is new to us, but seems fun and funny and very chipper on our early morning port calls. 😉 And she seems to have been good about having plenty of activities planned, including on our unplanned additional sea day.

 

 

We booked through Viator in Bar Harbor and Saint John; Tours By Locals in Halifax, Charlottetown and Sydney; and a local private company in Portland that I don't know the name of (it was supposed to be a surprise for me). Sadly, we had to cancel all after Halifax but, fortunately, got full refunds on all. 

Thanks for the info!

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So sorry  OP is sick and isolating.  Hope you have a nice anniv anyhow. And can enjoy a nice dinner. Try to  make the best of it..Hope u will be feeling better by end of cruise and do not have to delay flights or travel home. Did they offer a cruise credit or price adjustment or upgraded internet?

 

We just got over Covid.  I think I caught it on a flight ( or in  airport) coming to  NY from Fla,  Felt sick a few days after, then dh felt sick.  Both tested pos.  We isolated for 10 days..all ok now.  We felt tired, slight headache, loss of appetite..but not as bad as the first time we had it before the vax. No drugs were  given...and hope no more Covid for awhile..We cruise next month.. w

 

 

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Good to hear about Sarah as the new Cruise Director.   Rich left the ship the same day we did and was returning home to Las Vegas.   He is a really nice man and we really enjoyed chatting with him.   He is so down to earth. 

 

I'm sure it must be tough for any Cruise Director on their first cruise after vacation, whether new or seasoned.   At least they usually have a staff of seasoned assistants that help out.

 

Hope you are doing better.   We were lucky that when we had Covid we only had a dry cough and no other symptoms.   Out of an abundance of caution I was able to get some Paxlovid prior to our last cruise -  just in case.    Being on a TA and at sea for up to 5 days thought it was prudent

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19 hours ago, hcat said:

 Did they offer a cruise credit or price adjustment or upgraded internet?

 

 

I did get a notice on day 1 of quarantine stating that I would receive free unlimited Wi-Fi (which we already had), in-room movies (there is nothing we care to watch) and phone calls (which was surprising and, thankfully, not really necessary for us), as well as a pro-rata refund for the days spent in isolation. Not sure if the refund applies to my husband, as well, who quarantined voluntarily and, thankfully, still has no symptoms, but plan to ask, just so we know what to expect

 

12 hours ago, Jim_Iain said:

Hope you are doing better.   We were lucky that when we had Covid we only had a dry cough and no other symptoms.   Out of an abundance of caution I was able to get some Paxlovid prior to our last cruise -  just in case.    Being on a TA and at sea for up to 5 days thought it was prudent

 

Wise move on your last cruise. In retrospect, I should have considered requesting Paxlovid from my Dr. before this cruise, but we thought we were doing everything we could and would be okay. 

 

I'm feeling better now, but the weekend was rough and I still have some breathing issues, but I suspect that's due to an old respiratory issue I've dealt with for about 30 years. It had mostly not been an issue in recent years, but this seems to have exacerbated things, which isn't a surprise, I suppose. But, again, I know I'm much better off than others how have gotten Covid. 

 

At this point we're mostly just bored out of our minds and lamenting all the activities we're not able to enjoy, including our planned anniversary dinner. But, will try to make the best of it, and are just counting down the hours now til we can get off the ship and go home. Usually at this point in a cruise we'd be wishing for more days instead of fewer. 😉  Oh, in answer to another question or point you made, our 5 day quarantine expires on disembarkation morning so, unfortunately, there's no get out of jail free card until we dock in Boston. But, they said at that point we can disembark as usual and don't have to be escorted off by staff in hazmat suits, so there's that.

 

This is our last sea day, heading to Portland, and fortunately it's not raining and warm enough to enjoy with a hoodie on, so heading out to the balcony for some fresh air. 

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1 minute ago, 5:00_Somewhere said:

 

I did get a notice on day 1 of quarantine stating that I would receive free unlimited Wi-Fi (which we already had), in-room movies (there is nothing we care to watch) and phone calls (which was surprising and, thankfully, not really necessary for us), as well as a pro-rata refund for the days spent in isolation. Not sure if the refund applies to my husband, as well, who quarantined voluntarily and, thankfully, still has no symptoms, but plan to ask, just so we know what to expect

 

 

Wise move on your last cruise. In retrospect, I should have considered requesting Paxlovid from my Dr. before this cruise, but we thought we were doing everything we could and would be okay. 

 

I'm feeling better now, but the weekend was rough and I still have some breathing issues, but I suspect that's due to an old respiratory issue I've dealt with for about 30 years. It had mostly not been an issue in recent years, but this seems to have exacerbated things, which isn't a surprise, I suppose. But, again, I know I'm much better off than others how have gotten Covid. 

 

At this point we're mostly just bored out of our minds and lamenting all the activities we're not able to enjoy, including our planned anniversary dinner. But, will try to make the best of it, and are just counting down the hours now til we can get off the ship and go home. Usually at this point in a cruise we'd be wishing for more days instead of fewer. 😉  Oh, in answer to another question or point you made, our 5 day quarantine expires on disembarkation morning so, unfortunately, there's no get out of jail free card until we dock in Boston. But, they said at that point we can disembark as usual and don't have to be escorted off by staff in hazmat suits, so there's that.

 

This is our last sea day, heading to Portland, and fortunately it's not raining and warm enough to enjoy with a hoodie on, so heading out to the balcony for some fresh air. 

Maybe you can still celebrate that special day.    They may allow you to order from the Specialty Restaurant and have a bottle of champagne and cake sent to you room.   Just ask.   I bet they will. 

 

Thank goodness you don't have to be escorted off the ship by the Ghost Buster Squad. 

 

All case I've heard of they have reimbursed the full cost of the room even though only one was isolated.   Iain didn't test positive until 2 days after we left the ship and they  reimbursed us.   In our case since I was tagged on a B2B test we only were in isolation for 1 day. 

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21 hours ago, Jim_Iain said:

…All case I've heard of they have reimbursed the full cost of the room even though only one was isolated.   Iain didn't test positive until 2 days after we left the ship and they  reimbursed us.   In our case since I was tagged on a B2B test we only were in isolation for 1 day. 

That’s what we were told last night because I specifically asked. The refund is for those quarantined and not those that tested positive. We will see. 
 

I think the hardest (as the one not sick 😜) part is hearing all the announcements about things going on  around the ship. The ship is why we cruise. We were having such a great cruise and to have it all stop is tough. The mental anguish has been harder for me (again the one NOT sick!). 
 

But as I said 25 years ago today, “in sickness and in health”,  😎

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On 9/16/2022 at 1:02 PM, 5:00_Somewhere said:

We are currently on the Summit and I wanted to share some thoughts, as this is the first of this exact itinerary of the season. This will likely not be a true “live from” post, exactly, just some information, thoughts and observations I wanted to pass along.

 

Embarkation in Boston was delayed and people backed up in the morning, which we were informed was due to the Coast Guard arriving very late for their mandatory inspection. We arrived exactly on time for our 11:00 boarding time and the entire terminal area was full, so much so that they simply stopped processing people and we just stood in the security line. They finally began boarding around 11:45 and, once the backlog of passengers was cleared, we heard it went pretty smoothly. We sailed away just a few minutes late, and had a picturesque transit through Boston Harbor, which we enjoyed from the Sunset Bar.

We are in a Sky Suite, so some of this information will be geared toward the Retreat experience. The Retreat Concierge told us there are 2050 passengers on board for this sailing. We were also told that somewhere just under 30% of the staff is new between the last cruise and ours. They are also still operating short-staffed, but I don’t know exactly how short they are. Some passengers were complaining the first couple days that service was slow, and it may have been a little, what with training new staff. But, honestly, after that first day, we have felt the service has been very good. A couple notable busy spots are the Sunset Bar – especially for sail aways – and the Martini Bar before dinner, but we feel they do a pretty good job serving passengers, and the service seems to have improved each day.

 

We have found both the food and service in Luminae to be wonderful, and the staff very friendly. Service times may be taking just a tad longer than they have in the past, but the timing does not seem extreme by any means, and the staff is always attentive – making sure we have water, bread and wine, etc., and are expediting dishes as quickly as they are able. We have enjoyed every meal, and not felt there were any undue delays.

Our first port was Bar Harbor, and we had spectacular weather. The ship anchors so that there is actually an island between it and Bar Harbor proper. Tendering was easy and efficient. The transit only took about 15 minutes each way. On our return, in addition to using the ship’s tender boats, they were using large local tour boats to ferry passengers back to the ship. We did a wonderful private tour of Bar Harbor and Acadia National Park, which was spectacular! Afterward, we enjoyed a fabulous lunch at Stewman’s Lobster Pound just next to where the tenders dock. We originally assumed it would be very “touristy”, but our guide assured us it was the place the locals went, and the food and service were fantastic.

 

The next day began incredibly foggy and we made a slow entrance to Saint John, New Brunswick. Docking was delayed just a bit. I would note that there was only 1 gangway to shore, and the lines were long so that it took us probably 20+ minutes just to walk off the ship. We heard some passengers complaining that there wasn’t really much to see, but we chose a very nice 2 hour walking tour of the old downtown area, and found it quite interesting. We again enjoyed lunch at a nice seafood place near the port called “Steamers”. Nothing fancy, but great service and decent food. To our surprise, this was our first Chic night (surprised, because they are often on sea days).

 

The next day also began with a lot of fog as we sailed into Halifax, but it had begun to lift a bit by the time we docked at 11:00 a.m. Again, there was a bit of a delay getting tied up and getting the gangways attached (by the shoreside crew), but we ended up only being about 15 minutes late meeting out tour guide. We had another fantastic private tour of Halifax, including stops at the Titanic burying ground and Peggy’s Cove. The skies cleared and we had beautiful, sunny, warm weather the majority of the day.

 

We were supposed to have one sea following Halifax but, unfortunately, the Captain announced that, due to a hurricane in our path, we would have 2 sea days and only 1 day in Charlottetown instead of 2, as planned. The first sea day we literally did not move, hovering in very pleasant weather just northeast of Halifax. Today is the second sea day, and we are sailing to our next port through gray and rainy weather with pretty high seas, although the ships stabilizers are doing a great job of minimizing the motion on board.

 

We do not go to the theater, but have been enjoying the many musical acts onboard, which we think are wonderful, especially guitarist/singer Kyle.

 

Finally, to answer a couple of perennial question: as to dress code: we have, indeed, seen shorts in the dining rooms at night, and a wide range of attire on chic night, from tuxes and gowns (the minority) to suits or just sports coats (for men) to simple trousers and Aloha shirts/sparkly tops (for women); and we are among perhaps 10% or fewer who are masking when indoors (and avoiding elevators). I have no information on any Covid positivity rates, but we have been told that positive passengers are permitted to quarantine in their own cabin, rather than being moved to a different isolation cabin.

 

That’s it so far. I’ll add more as I’m able. Internet is definitely spotty, especially on a sea day with everyone online. We are very much enjoying ourselves.

 

Hope some find this helpful.

Thank you for your summary.   

 

A couple things:  We are in far northern New Brunswick- the leaves are probably another 10 days from showing much color.

 

There are lots of things to do in St. John including the historic City Market, Loyalist House, #2 Fire House and the incredible provincial museum.  All a short distance from the pier.  St. John has only 1 gangway because of tidal fluctuations. 

 

Passengers on Summit have been quarantined in their own cabins for at least 3 cruises as the cruise is full!

 

Emailed with a crew member who indicated staff are still having issues getting visas etc.  Also some are leaving due to heavier than regular workload and issues with passengers.  A couple of these were on the internet discussing rude passenger behavior.   Sad .

 

Summit was short some 200 staff for their August TAs with lots of new crew.  Assume the situation has not changed much.

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23 hours ago, Jim_Iain said:

Maybe you can still celebrate that special day.    They may allow you to order from the Specialty Restaurant and have a bottle of champagne and cake sent to you room.   Just ask.   I bet they will. 

 

Thank goodness you don't have to be escorted off the ship by the Ghost Buster Squad. 

 

All case I've heard of they have reimbursed the full cost of the room even though only one was isolated.   Iain didn't test positive until 2 days after we left the ship and they  reimbursed us.   In our case since I was tagged on a B2B test we only were in isolation for 1 day. 

 

I've decided to take the bull by the horns as for our celebration. The Retreat Concierges have been very nice and promised "something special" for our anniversary ... but, based on follow-through to date, I've decided to just go ahead and order a nice bottle of champagne and explicitly ask for a special dessert of some kind. 

 

We have actually been able to order off the Luninae menu each night, as it appears on the App but, for some unknown reason, desserts rarely appear on the app and we have, therefore, not been able to order anything.

 

Also, we have been frustrated the past day trying to get information about disembarkation. We were initially told we would be clear on disembarkation day to disembark as usual, and could even go down to breakfast if we liked. But, when we asked about this when our disembarkation instructions and luggage tags failed to materialize yesterday, we were told that we were going to have to go through the special disembarkation procedure required for all quarantined guests. But no one could tell us what that meant. Literally, everyone we have asked had different answers or no answer at all what that means in terms of our luggage, timing of disembarkation, logistics, etc. Very, very frustrating.

 

But, our dependable Butler - upon whose shoulders every shipboard operation is apparently heaped - has undertaken to find all this out for us. So, apparently due to logistical difficulties in the way things have been done regarding quarantine guest disembarkation until now, there is a new process. We are to receive special luggage tags today, We will put out our large luggage tonight, just like "normal". In the morning, between 8:00 and 8:30, someone from housekeeping will arrive to escort us off the ship, then we will be free to proceed as normal. Apparently, no "Andromeda Strain" hazmat suits. 😉 We're so relieved to know this FINALLY. 

 

Also, although they would normally re-test quarantined passengers on day 5, they will not bother testing me because I am disembarking.

 

So, we finally have that sorted.

 

8 hours ago, letsgogogo said:

@5:00_Somewheredo you think some of the staffing issues on summit are getting better with each Canada sailing now? Or the same?

 

I can't speak to that, but I can say that - in my opinion, only based on our first 5 days prior to quarantine - I felt that staff was doing an excellent job getting the new people up to speed. Were there hiccups here and there? Sure, but I truly felt that I was seeing improvements in service every day.

 

1 hour ago, Arizona Wildcat said:

There are lots of things to do in St. John including the historic City Market, Loyalist House, #2 Fire House and the incredible provincial museum.  All a short distance from the pier.  St. John has only 1 gangway because of tidal fluctuations. 

 

Passengers on Summit have been quarantined in their own cabins for at least 3 cruises as the cruise is full!

 

Emailed with a crew member who indicated staff are still having issues getting visas etc.  Also some are leaving due to heavier than regular workload and issues with passengers.  A couple of these were on the internet discussing rude passenger behavior.   Sad .

 

Summit was short some 200 staff for their August TAs with lots of new crew.  Assume the situation has not changed much.

 

We really enjoyed our guided walking tour of Saint John (we learned you have to spell out "Saint" if you search anything online or you end up with information about St. John's, Newfoundland), learned all about the history of the city, the great fire, lots of architectural history, visited King's Square and the Bandstand, the Loyalist Burying Ground, and strolled through the City Market (where we happily added a bit to local coffers.) 🙂  We also learned about the wide tide swings. I mentioned the single gangway and disembarkation simply to set expectations, as we heard much grumbling about it that morning.

 

I feel so badly for the staff and crew on this - and all - cruise ships these days. So many passengers - not all, but too many - simply seem unwilling to make any allowances for staffing shortages and ongoing supply chain issues. Fortunately, we haven't seen many passengers treating staff poorly on this ship, but there has definitely been some "entitlement" and frustration expressed when, for instance, a certain brand of beverage isn't available. 

 

You're correct about the ship sailing full, or nearly so, and passengers being permitted to remain in their cabins if they test positive. However, we were informed that there are still a number of cabins set aside for situations in which one cabin occupant is positive and one is negative, in which event one passenger is given the option of moving to another cabin. However, we were given to understand (from 2 different sources) when our time came (on day 5 of the 10-day cruise, mind you) that no more such cabins were available - and my husband planned not to move, in any event. I can only speculate what that might mean for the Covid positivity rates on this cruise - as they are very tight lipped about it.

 

1 hour ago, phoenix_dream said:

Wondering if anyone onboard has any info on potential port changes on the upcoming cruise due to the hurricane? It’s not looking good for the Canada ports.

 

We've been in quarantine, of course, but as I mentioned above, in our case when the hurricane blew through the northern reaches of our course, the Captain simply held us in literally one spot for an entire day - that was our original 1st sea day - and then substituted another sea day for what was supposed to have been the first of 2 days in Charlottetown. Otherwise, our itinerary did not change. However, he did make an announcement as we sailed away from Sydney that we were the first ship in several days that had been able to get into that port.

 

As for new information, as may have been reported elsewhere, there was an emergency medical chopper evacuation of a passenger yesterday afternoon. We have no details, but our thoughts are with the passenger and their family.

 

We are docked in Portland, ME today. As I believe was discussed elsewhere, they are processing all passengers through US Customs at this - our first stop back in the US - rather than at disembarkaton in Boston. We docked at 7:00 a.m., and heard them begin making announcements of people being processed by groups beginning about 8:00 a.m. I think. People appear to be free to walk off the ship once through customs. 

 

We are told that the Customs officials are then being brought through the ship to visit we "inmates" one by one. 

 

We passed through a fierce thunder and lightening storm during the night, but it's currently dry in Portland, though gray and a bit raw.

 

For our part, we're just counting the hours until we can finally get off this damned ship. Not the fault of the ship or crew, and we blame no one, but I've never wanted to disembark and be home so much - with the exception of the Star Princess after the fire. But, that's a story for another time. 😉 

Edited by 5:00_Somewhere
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Happy Anniversary!! We will be celebrating our 20 th Anniversary 2 years late this Saturday! Watching the news Fiona is supposed to hit Nova Scotia on Saturday so I’m assuming our plans might be changing!! We are hoping for the best !! We just took our Covid test an hour ago and we are negative! The irony is if they fully change our cruise because of the storm it might’ve been better off testing positive now and not get on LOL !

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5 hours ago, sdnich said:

Happy Anniversary!! We will be celebrating our 20 th Anniversary 2 years late this Saturday! Watching the news Fiona is supposed to hit Nova Scotia on Saturday so I’m assuming our plans might be changing!! We are hoping for the best !! We just took our Covid test an hour ago and we are negative! The irony is if they fully change our cruise because of the storm it might’ve been better off testing positive now and not get on LOL !

I understand the irony comment. Honestly if we end up missing several ports I’d rather they just cancel our cruise. I’ve waited years for this special cruise and don’t want to end up spending half of it at sea.

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9 hours ago, Sox Fan Cruiser said:

That’s what we were told last night because I specifically asked. The refund is for those quarantined and not those that tested positive. We will see. 
 

I think the hardest (as the one not sick 😜) part is hearing all the announcements about things going on  around the ship. The ship is why we cruise. We were having such a great cruise and to have it all stop is tough. The mental anguish has been harder for me (again the one NOT sick!). 
 

But as I said 25 years ago today, “in sickness and in health”,  😎

I agree with you.   We only had to suffer for one day but we were sitting in La Havre for our isolation day.  It was beautiful out and we were busy packing up and we had planned to go to Bruge for the day. 

 

I love your 25 year commitment --  So sweet you still fell the same. 

 

Give Mar a call in the retreat.  I'm sure she can help make your Anniversary Memorable.    She's a super star of Retreat Concierge.

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Just a reminder on this last night— If you have nonrefundable credit left in your account, you can direct that money to be distributed in tips. Guest Services will give you a form so you can specify where it goes.  Better to give it to crew than to let it lapse into corporate space.  

Safe travel home to all . . .

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3 hours ago, phoenix_dream said:

I understand the irony comment. Honestly if we end up missing several ports I’d rather they just cancel our cruise. I’ve waited years for this special cruise and don’t want to end up spending half of it at sea.

I am going to sleep tonight at least knowing it will be a rain free tomorrow!! And hopefully get to see as much of our itinerary as possible! 
Cheers  🥂 

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3 hours ago, Jim_Iain said:

I agree with you.   We only had to suffer for one day but we were sitting in La Havre for our isolation day.  It was beautiful out and we were busy packing up and we had planned to go to Bruge for the day. 

 

I love your 25 year commitment --  So sweet you still fell the same. 

 

Give Mar a call in the retreat.  I'm sure she can help make your Anniversary Memorable.    She's a super star of Retreat Concierge.

Sorry but Mar was useless. Still waiting for the deck loungers we asked for 4 days ago that she said were being delivered. And despite her “whispering” to me that they would do something special, they did nothing!  Nothing was done about our 25th anniversary other than the generic balloons and a sign on our door. Don’t forget we couldn’t go outside our room so those were useless!  I brought the balloons in the cabin so I could enjoy them and not my fellow cruisers. No bottle of champagne, not even a dessert with “Happy Anniversary” on it. Not sure what she meant by “special” because she did nothing. Every time we asked her for something she passed it on to our butler and he followed up asking what we wanted. Stopped using them. Yes, I sound bitter.  It’s been a very sad and disappointing 25th wedding anniversary.  
 

At this point I just want to be home. Thank goodness we live in Boston and can walk in our front door 20 minutes after we get off the ship. 

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38 minutes ago, Sox Fan Cruiser said:

Sorry but Mar was useless. Still waiting for the deck loungers we asked for 4 days ago that she said were being delivered. And despite her “whispering” to me that they would do something special, they did nothing!  Nothing was done about our 25th anniversary other than the generic balloons and a sign on our door. Don’t forget we couldn’t go outside our room so those were useless!  I brought the balloons in the cabin so I could enjoy them and not my fellow cruisers. No bottle of champagne, not even a dessert with “Happy Anniversary” on it. Not sure what she meant by “special” because she did nothing. Every time we asked her for something she passed it on to our butler and he followed up asking what we wanted. Stopped using them. Yes, I sound bitter.  It’s been a very sad and disappointing 25th wedding anniversary.  
 

At this point I just want to be home. Thank goodness we live in Boston and can walk in our front door 20 minutes after we get off the ship. 

Oh my gosh!  I was just going to post to you that I was hoping you were making the best of your anniversary stuck in your room! Now I read this! That is just terrible and very poor form from Retreat Hosts…..not that I ever stay in retreat,  but from what everyone says……I would certainly expect more!!

I hope you have safe travels home and can put this behind you!  I wonder if you will ever want to cruise again?!  It has been very disappointing for you and I would understand if you didn’t ever want to.  So sorry…..and as you may recall we had to cancel this very cruise due to a medical issue.  Take care and feel better.

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50 minutes ago, Sox Fan Cruiser said:

Sorry but Mar was useless. Still waiting for the deck loungers we asked for 4 days ago that she said were being delivered. And despite her “whispering” to me that they would do something special, they did nothing!

Sorry to read this, but unfortunately I'm not surprised. After reading so many accounts from those that are quarantined, it's like they are no longer treated as passengers. Instead they become liabilities.

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