Currently on allure with COVID.

[miyanc]

Actually 3/4 of family has it.  My question is if they are still giving any refunds for days in quarantine?  Little info out there about it, before yes, but not much on what happens during.  I sure am glad some valuable resources were removed.  

For the record I purchased the cruise in June 22 and have travel insurance purchased thru rcl.  I have been in quarantine since day 1( late that night actually) my wife 2 days ago and my son today. If I test positive tomorrow, I am stuck the entire 8 days.  I feel better but tested myself this morning and was positive.  

Royal has been great so far.  We will also be unable to use the 3 night dining we had scheduled, I hope we get refunded for that as well.  

[reallyitsmema]

Some information at this link.  Feel better soon.

 

https://www.royalcaribbean.com/faq/questions/if-i-test-positive-for-sars-cov-2-what-is-your-refund-policy-and-costs-covered

 

[sandebeach]

So sorry for you and your family, hope you test negative tomorrow. 

[miyanc]

38 minutes ago, reallyitsmema said:

Some information at this link.  Feel better soon.

 

https://www.royalcaribbean.com/faq/questions/if-i-test-positive-for-sars-cov-2-what-is-your-refund-policy-and-costs-covered

 

So if I am reading that correctly, because my cruise departed oct 1 as opposed to the day before 9-30. I am sol?

[reallyitsmema]

6 minutes ago, miyanc said:

So if I am reading that correctly, because my cruise departed oct 1 as opposed to the day before 9-30. I am sol?

 

I clicked the Covid refund and cancellation policy link in that link and read the PDF.  I think you get prorated cruise fare.  

 

https://www.royalcaribbean.com/content/dam/royal/resources/pdf/covid-19-cancellations-and-refunds-policy.pdf

 

FOR ALL RCI CRUISES BOOKED ON OR AFTER THE EFFECTIVE DATE ON SAILINGS SCHEDULED TO SAIL ON OR BEFORE APRIL 30, 2023 Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation • If you are denied embarkation or reboarding, or quarantined or disembarked during your cruise, due to testing positive for COVID-19 or being suspected of having COVID-19, you are entitled to a refund for the cruise fare paid to RCI in the event of denial at embarkation, or a pro-rated refund for the unused portion of your cruise fare in all other cases. If you are required to quarantine onboard the vessel, days spent in quarantine shall be treated as unused days of the cruise.

[firefly333]

We had quite  few on liberty reported positive for covid. I got a stomach reaction, I think to food which others also reported, so we posted a poll about being sick. Quite a few said covid. I knew before I boarded it had been on the previous week.

 

I am glad to hear you are happy with the care and hope you get what refunds you want. Seems like people are having to learn to cruise with covid so not sure what oct protocols are. I am sure we had positives. Reported on roll call. It's still around. 

[Biker19]

1 hour ago, miyanc said:

We will also be unable to use the 3 night dining we had scheduled, I hope we get refunded for that as well.  

That should be refunded to OBC. Pro rated refund for days in quarantine should still apply -make sure you get in writing.

[miyanc]

Haven't really been up to arguing strength. Talking was rough for a bit.  Better now.  Do I make my stand with the ship or 800 or both? 

[Biker19]

Just now, miyanc said:

Do I make my stand with the ship or 800 or both? 

Definitely take care of this on the ship - insist on it before you disembark.

[reallyitsmema]

Just now, miyanc said:

Haven't really been up to arguing strength. Talking was rough for a bit.  Better now.  Do I make my stand with the ship or 800 or both? 

 

You shouldn't have to argue with anyone.  I would call Guest Services and ask what the policy is and make sure you have all refund information in hand before you leave the ship.

[firefly333]

27 minutes ago, Biker19 said:

That should be refunded to OBC. Pro rated refund for days in quarantine should still apply -make sure you get in writing.

Really good to know. I would have assumed its refunded to how I paid it. If I'm in quarantine hard to use obc. 

[Biker19]

1 minute ago, firefly333 said:

If I'm in quarantine hard to use obc. 

Just have someone go to the casino with the Seapass card and cash in the OBC via slot machine for you -the OP seems to have one person that may still be able to do that.

[reallyitsmema]

5 minutes ago, firefly333 said:

Really good to know. I would have assumed its refunded to how I paid it. If I'm in quarantine hard to use obc. 

 

It would be refundable OBC that would go back to the credit card of record if not used by the end of the cruise.

[RoperDK]

Hope you and your group feel better soon.  I might have missed it, but did you quarantine in your original cabin or were you removed to the lower decks.  I haven't heard much about the current quarantine process.  

[miyanc]

41 minutes ago, RoperDK said:

Hope you and your group feel better soon.  I might have missed it, but did you quarantine in your original cabin or were you removed to the lower decks.  I haven't heard much about the current quarantine process.  

Like I said royal has been great.  Or maybe that's a bit broad.  Guest services. Room services, stewards and medical staff have been great. We had moved up to ov balcony before sail date thru paying for upgrades from inside gty.  This is an off peak cruise so not 100 full.  The first 24 hours I stayed in the room even tho they offered to move someone.  My wife was a bit overwelmed with the situation and we needed some time to think what was best.  The next day we called and a room 3 doors down was open so it's worked out great.  So we have been in the 2 rooms.  

 

[Babr]

2 hours ago, reallyitsmema said:

 

I clicked the Covid refund and cancellation policy link in that link and read the PDF.  I think you get prorated cruise fare.  

 

https://www.royalcaribbean.com/content/dam/royal/resources/pdf/covid-19-cancellations-and-refunds-policy.pdf

 

FOR ALL RCI CRUISES BOOKED ON OR AFTER THE EFFECTIVE DATE ON SAILINGS SCHEDULED TO SAIL ON OR BEFORE APRIL 30, 2023 Denial of Embarkation or Reboarding; Quarantine and/or Disembarkation • If you are denied embarkation or reboarding, or quarantined or disembarked during your cruise, due to testing positive for COVID-19 or being suspected of having COVID-19, you are entitled to a refund for the cruise fare paid to RCI in the event of denial at embarkation, or a pro-rated refund for the unused portion of your cruise fare in all other cases. If you are required to quarantine onboard the vessel, days spent in quarantine shall be treated as unused days of the cruise.

The effective date of the policy you quoted is August 8. It applies to cruise booked on or after August 8, but the OP booked before that in June.

 

I think the policy governing prior bookings expired September 30 as indicated in the link to the FAQ in post #2. It addresses a refund for cancellation prior to the cruise, but that is the only form of assistance I see after September 30.

[ReneeFLL]

1 hour ago, Biker19 said:

That should be refunded to OBC. Pro rated refund for days in quarantine should still apply -make sure you get in writing.

If they are stuck in quarantine how are they going to use obc? I would not be happy.

[Jimbo]

1 hour ago, Biker19 said:

Just have someone go to the casino with the Seapass card and cash in the OBC via slot machine for you -the OP seems to have one person that may still be able to do that.

Sounds like it might be a minor, not allowed in the casino.

[mpdog42]

3 hours ago, miyanc said:

Actually 3/4 of family has it.  My question is if they are still giving any refunds for days in quarantine?  Little info out there about it, before yes, but not much on what happens during.  I sure am glad some valuable resources were removed.  

For the record I purchased the cruise in June 22 and have travel insurance purchased thru rcl.  I have been in quarantine since day 1( late that night actually) my wife 2 days ago and my son today. If I test positive tomorrow, I am stuck the entire 8 days.  I feel better but tested myself this morning and was positive.  

Royal has been great so far.  We will also be unable to use the 3 night dining we had scheduled, I hope we get refunded for that as well.  

How did you find out you had it? Did you go to Medical to be tested?

[Sunshine3601]

1 hour ago, Biker19 said:

Just have someone go to the casino with the Seapass card and cash in the OBC via slot machine for you -the OP seems to have one person that may still be able to do that.

Do they still put you in quarantine deck?  If so, the 4th person sailing with them would not be able to get his seapass.   And if that 4th person is under 18, no go there.

They should be able to refund dining pkg to credit card on file.

[miyanc]

20 minutes ago, Jimbo said:

Sounds like it might be a minor, not allowed in the casino.

Yes my daughter is 12.  I am going to hope I get cleared tomorrow and begin my quest.  If I am positive I will begin from the phone.  

[Babr]

https://www.royalcaribbean.com/content/dam/royal/resources/pdf/covid-19-cancellations-and-refunds-policy.pdf

 

I think I misread the policy. It is effective as of August 8  and applies to all sailings from then until April 2023.

 

The difference is that RCI was providing onboard medical care and shoreside quarantine assistance that ended Sept. 30. The prorated refund for unused days remains.

Edited October 6, 2022 by Babr

[miyanc]

14 minutes ago, mpdog42 said:

How did you find out you had it? Did you go to Medical to be tested?

No we brought some.  After we called, they brought 4 for use to test the other 3 and 1 paid back I guess.  

[klfrodo]

Doesn’t travel insurance cover quarantine?

I know many policies do. Just not sure about your policy. Should be defined under Trip Interruption.

[blueslily]

2 hours ago, miyanc said:

No we brought some.  After we called, they brought 4 for use to test the other 3 and 1 paid back I guess.  

 

You were sick on Day 1 of your cruise and in quarantine by that evening. Sounds like you arrived to your cruise already with COVID, your symptoms worsened that day, and it spread to your family while on the cruise. Wow. Talk about bad timing.