Celebrity not honouring rate?

[omeinv]

Seems like the best proof that there was a pricing error is that, even with a 10% discount, those who booked at the error price are unwilling to consider the cruise as one they'd like to take.

 

The fact is, that the offered 10% discount is a pretty good remuneration when the only loss is "dashed hopes" of getting a screaming deal.  Otherwise, those who booked get a full refund, which is all they are out, and all they are owed.  

 

For all the complaining, and allegations that "the law" says this, that or the other thing; the first hurdle to overcome would be proof of damages, and no one suffered any - again unless they'd like to argue "disappointment" is a damage.

 

Harris

Denver, CO

[Bo1953]

On 1/2/2023 at 2:17 PM, davekathy said:

Report back when your have talked with someone from Celebrity. If this thread is still live. 

LOL - seems like an incarnation from a previous poster with same issue...

 

Could this be one in the same poster under new moniker???

 

bon voyage

[Bo1953]

On 1/2/2023 at 1:50 PM, LB_NJ said:

Try reporting Celebrity to your state's attorney general for false advertising.

Well, that would be a bit difficult as there are no "state's attorney general's" in the UK....

 

bon voyage

[Joebucks]

3 hours ago, TrueCruiseaholic said:

I guess Best Buy, Walmart, Costco, etc put a TV on sale and then a week after you buy it they say "Oh that price was obviously an error, please pay us more money."

 

Having worked at one of those places in the past. I know that when a $2000 TV has an error for $200, everyone orders one, and then tells their friends. The orders get cancelled. Then the business experts come in to say it's a terrible business practice. The runaway best choice is to sell each tv for over $1000 under cost for a clear error.

[TrueCruiseaholic]

6 minutes ago, Joebucks said:

 

Having worked at one of those places in the past. I know that when a $2000 TV has an error for $200, everyone orders one, and then tells their friends. The orders get cancelled. Then the business experts come in to say it's a terrible business practice. The runaway best choice is to sell each tv for over $1000 under cost for a clear error.

The $1000 TV is much closer to this situation than the $200 TV.

 

My other point was that the store doesn't get to ask you for more money after you bought the TV.

 

Celebrity is raising the price of a cruise and if you refuse to pay the higher price, they are cancelling the booking.

 

I understand the cruise is in the future and the customer has not received the product or service that is being purchased. But Celebrity is changing the price after the fact, after an agreed upon price has been set. Celebrity is saying they never meant to have that price, but they did have that price.

 

Essentially, Celebrity is lucky they sell something that is not given to the customer immediately. The poor retail stores, they actually have to have oversight over the prices they charge. Celebrity can just change them after the fact and cancel the bookings that don't want to play ball.

[RichYak]

47 minutes ago, omeinv said:

Seems like the best proof that there was a pricing error is that, even with a 10% discount, those who booked at the error price are unwilling to consider the cruise as one they'd like to take.

Is this a joke? Why agree to pay more than what you already contracted to pay?

 

47 minutes ago, omeinv said:

For all the complaining, and allegations that "the law" says this, that or the other thing; the first hurdle to overcome would be proof of damages, and no one suffered any - again unless they'd like to argue "disappointment" is a damage.

True there have been no damages yet, only offers (and one threat) from Celebrity. It remains to be seen how Celebrity handles those who ignore/decline the offers. Will they terminate the bookings or not? If they do, that could be breach of contract. But I’m not a lawyer, so what do I know. 

[PineappleTraveler]

4 hours ago, RichYak said:

I'm sorry, but I still maintain that a 3-day cruise for over $800 is not even close to an obvious error.

 

I'm a brand new cruiser, I have seen people mention port-fee-only rooms, and $50,000 penthouses. There's no way I would see $800 and think "obvious error". Maybe this would be obvious to seasoned cruisers but not to me.

 

No more obvious than the many other mistakes I've seen where my app price doesn't match the website, anyway. All I've learned as a new cruiser is you can't trust anything, even in writing. Pretty disheartening.

[NMTraveller]

Oh good, my favorite soap opera is back on the air!

 

I am not sure why X is trying to tick off it's loyal customers and TAs?

[TommyD3]

We booked 6 dates in Nov / Dec 2024 in Concierge.

TA got a call, I don't know the details.

She emailed her Celebrity marketing manager about it.

Comparing my booked price with what is on the Celebrity web site now the prices have doubled.

An increase but certainly less than the 10X others have quoted !!!

There are MANY cruises where the price doubles as cabins are sold !!!

Not a huge error in my mind.

[mpdog42]

6 hours ago, TrueCruiseaholic said:

I guess Best Buy, Walmart, Costco, etc put a TV on sale and then a week after you buy it they say "Oh that price was obviously an error, please pay us more money."

Exactly..If this was any other business, people would be screaming bloody hell about it....a lot of People on here must be Disney fans..Because they live in Fantasyland

[omeinv]

6 hours ago, RichYak said:

Is this a joke? Why agree to pay more than what you already contracted to pay?

 

True there have been no damages yet, only offers (and one threat) from Celebrity. It remains to be seen how Celebrity handles those who ignore/decline the offers. Will they terminate the bookings or not? If they do, that could be breach of contract. But I’m not a lawyer, so what do I know. 

The contract has a clause specifically allowing Celebrity to cancel bookings that were made after an error in pricing.  That, combined with the lack of any tangible damage means a full refund is all a person could hope to recover, and Celebrity has already granted that.
 

Harris

Denver, CO

 

[Joebucks]

10 hours ago, TrueCruiseaholic said:

The $1000 TV is much closer to this situation than the $200 TV.

 

My other point was that the store doesn't get to ask you for more money after you bought the TV.

 

Celebrity is raising the price of a cruise and if you refuse to pay the higher price, they are cancelling the booking.

 

I understand the cruise is in the future and the customer has not received the product or service that is being purchased. But Celebrity is changing the price after the fact, after an agreed upon price has been set. Celebrity is saying they never meant to have that price, but they did have that price.

 

Essentially, Celebrity is lucky they sell something that is not given to the customer immediately. The poor retail stores, they actually have to have oversight over the prices they charge. Celebrity can just change them after the fact and cancel the bookings that don't want to play ball.

 

We can split hairs all we want about how the companies ask for their money. The retail stores usually just cancel the orders. Then you're free to purchase it at the new rate. Sure a few people might get one by the goalie by rushing in immediately, and taking it home with their truck. Not many do though. There are lots of checks and balances on pricing errors. 

 

People also love to take these opportunities to become contract law specialists. Where the definition of contract means "I want what I want" not what the cruise lines actually put in the contract to protect themselves

[the penguins]

15 hours ago, RichYak said:

And the person that they both quoted simply thought they were great prices. For an error to be clear, it should be obvious to the average travel customer. Those of us on CC are different breeds.

 

I'm sorry, but I still maintain that a 3-day cruise for over $800 is not even close to an obvious error.

On the now defunct thread the OP gave the price as 💲200 per person per day which as it was for a suite included tips, fast WiFi and Premium Drinks. Now there may be examples of this price level for last minute bookings at the height of the Covid restart. However I doubt if you would find anything even close for a cruise 2 years in advance. Of course if you can find such prices the passengers affected might have a legitimate argument with X.

[prmssk]

47 minutes ago, the penguins said:

On the now defunct thread the OP gave the price as 💲200 per person per day which as it was for a suite included tips, fast WiFi and Premium Drinks. Now there may be examples of this price level for last minute bookings at the height of the Covid restart. However I doubt if you would find anything even close for a cruise 2 years in advance. Of course if you can find such prices the passengers affected might have a legitimate argument with X.

The other example given in that same thread was a concierge AI refundable deposit rate being about the same as an interior cruise only non-refundable deposit rate on the same sailing.  These are not small mistakes and I have a hard time believing people have truly found deals this good that are comparable.

[TrueCruiseaholic]

Silhouette 4 Night February 23, 2023

 

Inside

$229 USD

Ocean View

$299 USD

Veranda

$401 USD

Concierge Class

$419 USD

AquaClass

$884 USD

 

Pricing not night and day from prices that were changed.

 

I do enjoy the comments about how Celebrity is not responsible for the prices they sell their cruises at. Obviously these prices are a mistake too then, right?

[LGW59]

5 hours ago, omeinv said:

The contract has a clause specifically allowing Celebrity to cancel bookings that were made after an error in pricing.  That, combined with the lack of any tangible damage means a full refund is all a person could hope to recover, and Celebrity has already granted that.
 

Harris

Denver, CO

 

I was wrong once too, but it was a mistake 

[TrueCruiseaholic]

Does Celebrity reserve the right to ask for the new increased price on guests who prepay gratuities or beverage packages?

 

If someone paid in full their 2024/2025 cruises, Celebrity is still asking guests to pay more or Celebrity is cancelling the bookings.

[cw2go]

16 minutes ago, TrueCruiseaholic said:

Silhouette 4 Night February 23, 2023

 

Inside

$229 USD

Ocean View

$299 USD

Veranda

$401 USD

Concierge Class

$419 USD

AquaClass

$884 USD

 

Pricing not night and day from prices that were changed.

 

I do enjoy the comments about how Celebrity is not responsible for the prices they sell their cruises at. Obviously these prices are a mistake too then, right?

 

One cruise that is in question was a NYE cruise so I assume holiday pricing would also need to be included as a factor. I am booked for that sailing so I was watching closely. 

 

You're absolutely right, the new pricing they're asking for is insanely high but the booking prices were insanely low. I do see it was an error and totally think Cel failed in their handling of it. 

 

Patty 

 

 

[the penguins]

4 hours ago, TrueCruiseaholic said:

Silhouette 4 Night February 23, 2023

 

Inside

$229 USD

Ocean View

$299 USD

Veranda

$401 USD

Concierge Class

$419 USD

AquaClass

$884 USD

 

Pricing not night and day from prices that were changed.

 

I do enjoy the comments about how Celebrity is not responsible for the prices they sell their cruises at. Obviously these prices are a mistake too then, right?

The Aqua price is still 💲94 per day more than the OP was paying for a Suite which included premium drinks and Premium WiFi.  Also it's for a sailing in 3 months not 2 years. To stand any chance of challenging X you need a "like for like" comparison and regrettably your examples are not that.

[Joebucks]

8 hours ago, TrueCruiseaholic said:

Silhouette 4 Night February 23, 2023

 

Inside

$229 USD

Ocean View

$299 USD

Veranda

$401 USD

Concierge Class

$419 USD

AquaClass

$884 USD

 

Pricing not night and day from prices that were changed.

 

I do enjoy the comments about how Celebrity is not responsible for the prices they sell their cruises at. Obviously these prices are a mistake too then, right?

 

If it is so similar, you have solved the problem. The op can book this one!

[CHEZMARYLOU]

Is this only happening on Silhouette?

[NorthStarStateCruiser]

7 minutes ago, CHEZMARYLOU said:

Is this only happening on Silhouette?

Yup

[LGW59]

24 minutes ago, NorthStarStateCruiser said:

Yup

NSSC:  I’m just curious if you happened to have done a comparison of a similar cruise on another line; # of days, cabin type, itinerary etc and if so what might have been the cost difference.

[NorthStarStateCruiser]

16 hours ago, LGW59 said:

NSSC:  I’m just curious if you happened to have done a comparison of a similar cruise on another line; # of days, cabin type, itinerary etc and if so what might have been the cost difference.

All that needs to be known is I found a deal on the Celebrity website for a 4 night sailing and booked it.  Whether it was a pricing error or just a great deal, I was not sure.  The prices were certainly attractive, but not so low that it would be known with certainty that there was indeed a pricing error.  I had never booked a cruise on the day the itineraries were released, so I was unsure whether better rates could be locked in by booking that day.  I know for Royal Caribbean that's the case with their top suites since they go so fast.  Not once before/during booking or in the weeks after did I expect to get a call from Celebrity saying the rate I booked was a pricing error and that they'd be asking for more money in order for us to continue with the reservation.

[NorthStarStateCruiser]

Anyone get a call back yet? I was told a supervisor would call me back early last week. My reservation is still active, so that's good.