GIGGLER Posted August 14, 2023 #1 Share Posted August 14, 2023 We just had a fantastic time on the Eclipse Aug 6-13. As a Captains Club member with Elite perks we go to Cafe el Bacio on embarking day for a coffee/tea. We were charged and told they changed this perk for CC members and this is no longer available on day of embarking. We were not notified has anyone else been notified? I was quite surprised as they keep removing perks. Link to comment Share on other sites More sharing options...
jagoffee Posted August 14, 2023 #2 Share Posted August 14, 2023 2 minutes ago, GIGGLER said: We just had a fantastic time on the Eclipse Aug 6-13. As a Captains Club member with Elite perks we go to Cafe el Bacio on embarking day for a coffee/tea. We were charged and told they changed this perk for CC members and this is no longer available on day of embarking. We were not notified has anyone else been notified? I was quite surprised as they keep removing perks. Was it between 5-7 PM? Perhaps they was some confusion between the Elite Plus coffee benefit and the HH. Link to comment Share on other sites More sharing options...
GIGGLER Posted August 14, 2023 Author #3 Share Posted August 14, 2023 No around mid afternoon Link to comment Share on other sites More sharing options...
basenji56 Posted August 14, 2023 #4 Share Posted August 14, 2023 This is the Royal perk not the Celebrity perk. Link to comment Share on other sites More sharing options...
micruiser2002 Posted August 14, 2023 #5 Share Posted August 14, 2023 3 minutes ago, basenji56 said: This is the Royal perk not the Celebrity perk. It shows on the benefits chart as a perk for Elite Plus and Zenith, not positive it includes the cafe? 2 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted August 14, 2023 #6 Share Posted August 14, 2023 It is a perk for Elite + and I've never know it to not be available on embarkation day. 11 2 Link to comment Share on other sites More sharing options...
vkb2751 Posted August 14, 2023 #7 Share Posted August 14, 2023 (edited) We had someone @Bacio say the same to us on Beyond in January. A few of the staff repeated the same thing - not on embarkation day.We asked for the supervisor and it was sorted out. The staff was not properly trained! Edited August 14, 2023 by vkb2751 6 1 Link to comment Share on other sites More sharing options...
GIGGLER Posted August 14, 2023 Author #8 Share Posted August 14, 2023 18 minutes ago, CHEZMARYLOU said: It is a perk for Elite + and I've never know it to not be available on embarkation day. Me neither. I took it up with senior staff and yes it's been removed quietly. 1 Link to comment Share on other sites More sharing options...
39august Posted August 14, 2023 #9 Share Posted August 14, 2023 So E+ does not get free coffee at Al Baccio only on embarkation day? Or ever? 1 Link to comment Share on other sites More sharing options...
micruiser2002 Posted August 14, 2023 #10 Share Posted August 14, 2023 3 minutes ago, GIGGLER said: Me neither. I took it up with senior staff and yes it's been removed quietly. Maybe contact Captain's Club because it is still shown on their benefits chart. Also was it specifically only embarkation day? 1 Link to comment Share on other sites More sharing options...
waggie Posted August 14, 2023 #11 Share Posted August 14, 2023 Complimentary cappuccino, latte, espresso, and tea throughout just checked the website- still showing as complimentary throughout! Yet again, confusion reigns. Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted August 14, 2023 #12 Share Posted August 14, 2023 32 minutes ago, vkb2751 said: We had someone @Bacio say the same to us on Beyond in January. A few of the staff repeated the same thing - not on embarkation day.We asked for the supervisor and it was sorted out. The staff was not properly trained! This is most likely the reason. If anyone encounters this in the future, they should just say something like "coffees are available all day everyday, the happy hour is different, please get your supervisor" 2 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted August 14, 2023 #13 Share Posted August 14, 2023 If this was not just a screw up on Eclipse it belongs right up there with cost cutting and penny pinching. How much lower can Celebrity go? 4 Link to comment Share on other sites More sharing options...
GIGGLER Posted August 14, 2023 Author #14 Share Posted August 14, 2023 Yes this is no longer available only on embarking day. I immediately took it up with the supervisor also Captains Club, Guest relations F&B. Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted August 14, 2023 #15 Share Posted August 14, 2023 3 minutes ago, GIGGLER said: Yes this is no longer available only on embarking day. I immediately took it up with the supervisor also Captains Club, Guest relations F&B. Sorry to be dense, think I need an Aspen coffee. It is available every day but embarkation day. Link to comment Share on other sites More sharing options...
ymncruise Posted August 14, 2023 #16 Share Posted August 14, 2023 1 hour ago, micruiser2002 said: It shows on the benefits chart as a perk for Elite Plus and Zenith, not positive it includes the cafe? I think you need to be in specialty dining for this perk. 1 Link to comment Share on other sites More sharing options...
micruiser2002 Posted August 14, 2023 #17 Share Posted August 14, 2023 2 minutes ago, ymncruise said: 1 hour ago, micruiser2002 said: It shows on the benefits chart as a perk for Elite Plus and Zenith, not positive it includes the cafe? I think you need to be in specialty dining for this perk. No this is a perk for Elite Plus and above. It is valid all day anytime. Except now the original poster is saying they are not allowing it on embarkation day. 1 Link to comment Share on other sites More sharing options...
the penguins Posted August 14, 2023 #18 Share Posted August 14, 2023 1 hour ago, GIGGLER said: We just had a fantastic time on the Eclipse Aug 6-13. As a Captains Club member with Elite perks we go to Cafe el Bacio on embarking day for a coffee/tea. We were charged and told they changed this perk for CC members and this is no longer available on day of embarking. We were not notified has anyone else been notified? I was quite surprised as they keep removing perks. Are you Elite or Elite+? The free lattes are an Elite+ benefit and have always been available from the moment you board until and including disembarkation morning. 1 Link to comment Share on other sites More sharing options...
Rare chemmo Posted August 14, 2023 #19 Share Posted August 14, 2023 (edited) I think the confusion could be coming from there are no free Elite/Elite+ beverage drinks first night of the cruise. Unfortunately some staff on board have not realised that there is a speciality coffee perk for E+ independent of this… Edited August 14, 2023 by chemmo 4 Link to comment Share on other sites More sharing options...
Algebralovr Posted August 14, 2023 #20 Share Posted August 14, 2023 That sounds like poorly trained staff. https://www.celebritycruises.com/content/dam/celebrity/new-images/Captain-Clubs-Benefits-Brochure_3.24.23_V7.pdf Shows it as a benefit and this seems to be the most recent version. 3 2 Link to comment Share on other sites More sharing options...
LMHSRN Posted August 14, 2023 #21 Share Posted August 14, 2023 1 hour ago, jagoffee said: Was it between 5-7 PM? Perhaps they was some confusion between the Elite Plus coffee benefit and the HH. Neither are available on day 1 (embarkation day) Link to comment Share on other sites More sharing options...
Rare chemmo Posted August 14, 2023 #22 Share Posted August 14, 2023 3 minutes ago, LMHSRN said: Neither are available on day 1 (embarkation day) The coffee E+ perk should be available from boarding to exiting the ship… 15 minutes ago, Algebralovr said: That sounds like poorly trained staff. https://www.celebritycruises.com/content/dam/celebrity/new-images/Captain-Clubs-Benefits-Brochure_3.24.23_V7.pdf Shows it as a benefit and this seems to be the most recent version. Agree they are confusing the E and above cocktail hour drinks (not available day 1) and the coffee E+ perk available for the cruise… 3 1 Link to comment Share on other sites More sharing options...
Julma Posted August 14, 2023 #23 Share Posted August 14, 2023 May be a good time to simplify the benefits and then stick to them fleet wide. If you've been on enough cruises to be Elite or Elite+ you shouldn't need a cheat sheet to know what, when and where your benefits can be taken advantage of. More aggravation than they're worth. 2 Link to comment Share on other sites More sharing options...
gizmodog Posted August 14, 2023 #24 Share Posted August 14, 2023 (edited) This is so par for the course as to what has been happening with celebrity lately. Very poorly trained new staffing, nobody knows the important things they should be trained on. you should not be on a vacation and have to fight for what you should be getting. Grrrr Edited August 14, 2023 by gizmodog 1 Link to comment Share on other sites More sharing options...
kwokpot Posted August 14, 2023 #25 Share Posted August 14, 2023 We were on the Apex from July 7-19 and there were no issues getting Elite+ coffee benefits on embarkation day. 3 1 Link to comment Share on other sites More sharing options...
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