Trying to understand the "guarantee" reservation

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#41
USA
332 Posts
Joined May 2016
Originally posted by KroozNut
Getting 'more than you paid for' is entirely relevant. An 'upgrade' to a cabin directly above the disco (for example) may not be more than you paid for.
I've been quite happy with my cabin assignments. I've taken quite a few guarantees and I have never ended up over the disco. On my last cruise I was a little concerned because I searched cruise critic and someone said " bring your earplugs" for the room I was assigned. It was not over a disco and it was one of the most quiet rooms I ever had. Seems to me that person did not ever stay in that room. It made me wonder why a person would say such a thing. I would happily book it again. I have gotten some pretty nice upgrades too.
#42
North America
312 Posts
Joined Aug 2009
If "everyone" with a guarantee is getting an upgrade, who is being assigned what they purchased?
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#43
USA
332 Posts
Joined May 2016
Originally posted by *Miss G*
If "everyone" with a guarantee is getting an upgrade, who is being assigned what they purchased?
The people that pick their room. That's why they try to persuade others to pick their room, or so it seems a few select posters do.
#44
NM Northern Mts
3,946 Posts
Joined Aug 2009
Even people who select their specific room can be upgraded, sometimes to their dislike. So if you select a specific room for its specific attributes, be sure to have your reservation marked Do Not Upgrade. Upgrades from specified rooms are not too common but do happen, and often disappoint. m--
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#45
Westchester County, NY
3,885 Posts
Joined Jul 2005
Originally posted by RuthC
This is correct. There is no lower price in booking a guarantee over an assigned cabin. The potential for an upgrade without additional charge appears to be greater with a guarantee, however.
Isn't the potential for a free upgrade if you pick your own cabin virtually zero?

I just booked a Koningsdam cruise for next June and went for a VH guarantee even though there are cabins available. I figure there is a decent chance I'll get an upgrade, and hopefully it won't be under the Lido or near the crew smoking area at the front of deck 4 that I've read complaints about in some reviews.

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#46
New Brunswick
41,581 Posts
Joined Jan 2009
Originally posted by MisterBill99
Isn't the potential for a free upgrade if you pick your own cabin virtually zero?

I just booked a Koningsdam cruise for next June and went for a VH guarantee even though there are cabins available. I figure there is a decent chance I'll get an upgrade, and hopefully it won't be under the Lido or near the crew smoking area at the front of deck 4 that I've read complaints about in some reviews.

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No. People with assigned cabins may be upgraded.

Chances are much better in a guarantee though
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#47
Oklahoma City
7,892 Posts
Joined Oct 2000
Originally posted by RMLincoln
Even people who select their specific room can be upgraded, sometimes to their dislike. So if you select a specific room for its specific attributes, be sure to have your reservation marked Do Not Upgrade. Upgrades from specified rooms are not too common but do happen, and often disappoint. m--
Not if they have their reservations marked "Do Not Upgrade". They may still get an upsell offer, but they should not be upgraded.
#48
Western Washington
658 Posts
Joined Apr 2010
Well, this is weird! I’m 7 days out and have received neither my assignment nor an upsell/upgrade offer -- I booked a guarantee, as I have always done. This is the first time that this has ever happened – to me, at least. At first I thought it is because I’m paying a fraction of the rack rate because I qualify for casino offers. But I’ve used casino offers before and have always experienced the upsell/upgrade routine and then the final assignment much sooner than what is happening this time.

I’m wondering if this is because I’m unwillingly having to start on the 1-day corporate-junket segment out of Seattle. When I booked the casino rate I told my PCC that I would willingly give up one day in order to be able to board in Vancouver and not have to experience the booze-cruise segment. But – curiously – the terms of the casino offer mandated boarding in Seattle.

Anyway, I suppose the delay is because they have to do a lot more assignment juggling when there is a short segment tacked onto the front of the main cruise.
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#49
Warwick, R.I. , USA
38,267 Posts
Joined Mar 2001
Originally posted by MisterBill99
Isn't the potential for a free upgrade if you pick your own cabin virtually zero?
The odds of an upgrade seem to be lower when a passenger selects a specific cabin, but are definitely not 'virtually zero'. I know for a fact they happen, as it has happened to me.


As a matter of fact, I was upgraded from a carefully selected cabin that I had marked 'do not upgrade'. I had picked an outside cabin with a good location, that was shower-only. I was upgraded to a balcony cabin with a tub. Those high sides were a killer, and very dangerous. (but the porch was really great. ).
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#50
Central FL
8,776 Posts
Joined Sep 2006
Originally posted by DaveOKC
Not if they have their reservations marked "Do Not Upgrade". They may still get an upsell offer, but they should not be upgraded.
Once we chose a specific cabin, said "DNU", and yet were moved to a different cabin three doors down the hall at the same grade. We never learned the reason why, but I suspect that the cabin we chose, which had a connecting door to the adjacent cabin, was given to someone who wanted two connecting rooms. The room we were given did not have one.

In reality I believe in the fine print HAL reserves the right to give you any cabin they please, at or above the level you chose, DNU or not! RuthC just said it happened to her.
#51
Massachusetts
4,601 Posts
Joined Apr 2001
Originally posted by catl331
Once we chose a specific cabin, said "DNU", and yet were moved to a different cabin three doors down the hall at the same grade. We never learned the reason why, but I suspect that the cabin we chose, which had a connecting door to the adjacent cabin, was given to someone who wanted two connecting rooms. The room we were given did not have one.

In reality I believe in the fine print HAL reserves the right to give you any cabin they please, at or above the level you chose, DNU or not! RuthC just said it happened to her.
Wow, that's not good, I always book a specific cabin and have the DNU on my reservation and never, ever have I been taken out of that cabin and put in another, this concerns me greatly as I always book way in advance to insure I get the cabin I want........anyone else have this happen to them?
#52
5,412 Posts
Joined Feb 2013
Originally posted by doone
Wow, that's not good, I always book a specific cabin and have the DNU on my reservation and never, ever have I been taken out of that cabin and put in another, this concerns me greatly as I always book way in advance to insure I get the cabin I want........anyone else have this happen to them?
There have been a few reports of being moved to another room even if DNU is marked. It's rare but it can happen. I think DNU means "we prefer not to be moved" but the cruise line reserves the right to move if the cruise line deems it necessary.

Read Paragraph 7 of the Cruise Contract. The cruise line reserves the right to change almost all aspect of the cruise to include ports visited, itineraries, etc. Compared to changing those things, moving a DNU is pretty small potatoes.
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#53
Warwick, R.I. , USA
38,267 Posts
Joined Mar 2001
Originally posted by RocketMan275
Read Paragraph 7 of the Cruise Contract. The cruise line reserves the right to change almost all aspect of the cruise to include ports visited, itineraries, etc. Compared to changing those things, moving a DNU is pretty small potatoes.
Not always.
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#54
San Diego, CA
5,801 Posts
Joined Sep 2001
Originally posted by RuthC
Not always.
In this context, yes, always.
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#55
Warwick, R.I. , USA
38,267 Posts
Joined Mar 2001
Originally posted by KroozNut
In this context, yes, always.
Moving me from my Do Not Upgrade outside cabin with a shower to a balcony cabin with a tub was absolutely, positively, no two ways about it, a MUCH bigger deal than changing my ports, or even the entire itinerary.
So, yes, not always.
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#57
11,924 Posts
Joined Dec 2004
Keep in mind that categories on cruise ships are as much a sales and marketing tool as they are true progression in terms of perceived quality/location/space, etc. There are some ships that we have been on where we preferred to be in a lower category either because of location, size of verandah, etc.
#58
Oceanside, Ca
38 Posts
Joined Oct 2005
Originally posted by kazu
don't bet on that. HAL will upsell and may even upgrade people who selected cabins before the guarantees.

I have no idea how the upsell fairy works and no magic wand But I have been on an number of roll calls with a LOT of guarantee cabins and very few got an upgrade. They ended up in the exact category they booked.

The higher cabins seemed to go to those willing to pay a bit.

Or, if they paid for one, then maybe they get the free upgrade.

No idea how it works, but I wouldn't count on all those people getting a better category. JME though and JMO.
Just got my cabin assignment for my cruise that leaves tomorrow and since I know you were skeptical about likely upgrades that I expected I thought I would bring you up to date. On our roll call only 5 people posted that they had gotten their room assignments.....two just gave the room number and did not spell out whether it was an upgrade or exactly what their guarantee was for. Two others got very good upgrades. And I got a Category D (mid ship ocean view on Deck 4) that was Mariner priced at $1879 (second highest ocean view category.) My "obstructed ocean view guarantee" was Mariner priced at $1399. I did not receive an upsell offer at any time.
#59
New Brunswick
41,581 Posts
Joined Jan 2009
Originally posted by Corliss
Just got my cabin assignment for my cruise that leaves tomorrow and since I know you were skeptical about likely upgrades that I expected I thought I would bring you up to date. On our roll call only 5 people posted that they had gotten their room assignments.....two just gave the room number and did not spell out whether it was an upgrade or exactly what their guarantee was for. Two others got very good upgrades. And I got a Category D (mid ship ocean view on Deck 4) that was Mariner priced at $1879 (second highest ocean view category.) My "obstructed ocean view guarantee" was Mariner priced at $1399. I did not receive an upsell offer at any time.
Nice to hear
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#60
Ontario, Canada
1,793 Posts
Joined Sep 2007
This is a related question.

For the first time ever we booked a window guarantee after final payment. Why right now we have a winter 2019 booked with HAL so this is way out of our comfort level as EARLY bookers.

Since booking the price has fluctuated and is now almost double what we paid. It's just short of three weeks before sailing.
  • My question: is the level of your assigned cabin related to the dollar amount you paid at the time of booking. In other words will we be assigned the lowest obstructed window category?
I'd just like to be prepared for the worst case scenario.


Thanks, experts,


Ruth