Rare John&LaLa Posted June 14, 2018 #1976 Share Posted June 14, 2018 Maybe when they give out the tier priority phone numbers it will change. Would think that they would have a special number for the masters that get you to someone who is up on the program.People will just start sharing the number.[emoji6] Sent from my SM-G965U using Tapatalk Link to comment Share on other sites More sharing options...
OTownNick Posted June 15, 2018 #1977 Share Posted June 15, 2018 6 months ago, it was always a pleasure to call Casino Royale. There was no wait and every rep was extremely friendly and helpful. Then the new program started to be discussed and their volume skyrocketed. Half the reps now don’t have a clue and will tell you anything to get you off the phone. I’m not pinnacle but am diamond plus and my new casino level is Signature and I know there are plenty higher than me but am getting so frustrated with RCCL. I may go back to Princess. We’ll said. THIS is exactly the kind of comment CR needs to see!!! Link to comment Share on other sites More sharing options...
OTownNick Posted June 15, 2018 #1978 Share Posted June 15, 2018 People will just start sharing the number.[emoji6] Sent from my SM-G965U using Tapatalk Hahaha. I’ll be the first to post it here, that is IF we get a special number. That’s a big IF Link to comment Share on other sites More sharing options...
sellwingri Posted June 15, 2018 #1979 Share Posted June 15, 2018 We’ll said. THIS is exactly the kind of comment CR needs to see!!! Thanks but they don’t care. I sent an email with my issues, including those related to Casino Royale, to Michael Bayley and got a call the next day. Bottom line is that they appear to care but won’t or can’t do anything about your issues. Link to comment Share on other sites More sharing options...
gkbiiii Posted June 15, 2018 #1980 Share Posted June 15, 2018 We’ll said. THIS is exactly the kind of comment CR needs to see!!! My suggestion is URComped, I just finished a back-to-back cruise, on Bahamas Paradise Line's Grand Classica. My host Tyler, could not have been better! Link to comment Share on other sites More sharing options...
rberns6171 Posted June 15, 2018 #1981 Share Posted June 15, 2018 they really dont care about their players. they just want to fill up their cabins Link to comment Share on other sites More sharing options...
Happy Bee Posted June 15, 2018 #1982 Share Posted June 15, 2018 Just contact URComped (Tyler) or PlayerClub (Ryan) and they will help you in the instant Link to comment Share on other sites More sharing options...
rberns6171 Posted June 15, 2018 #1983 Share Posted June 15, 2018 thanks Happy Bee Link to comment Share on other sites More sharing options...
RFerrington Posted June 15, 2018 #1984 Share Posted June 15, 2018 Thanks but they don’t care. I sent an email with my issues, including those related to Casino Royale, to Michael Bayley and got a call the next day. Bottom line is that they appear to care but won’t or can’t do anything about your issues. At least you got a call back. When I wrote to express my displeasure about the double suite points debacle I never even got so much as an email response. Link to comment Share on other sites More sharing options...
gaylemh Posted June 15, 2018 #1985 Share Posted June 15, 2018 I just got proof that when you call the casino to book a cruise, you aren't dealing with the casino, you are talking with the direct sales team. When I called the casino number to book my balcony comped cruise, I spoke to Danielle. Today I got this email from Royal Caribbean. At Royal Caribbean International, your opinion about the experience you have with our Service associates is a key component of our commitment to continuous improvement. As such, I invite you to take a short survey regarding your most recent interaction with Danielle from our Direct Sales team. In addition, we would appreciate any feedback you have on Royal Caribbean. We value your feedback and appreciate your comments. Link to comment Share on other sites More sharing options...
scorpluvsdolphins Posted June 15, 2018 #1986 Share Posted June 15, 2018 There was no party, no cake, no recognition at all. Never saw the LA the entire cruise. They missed it completely. That’s fine with me cause I was solo. Maybe they will at least give us our “stuff” we’re supposed to get on Mariner 6/29 (stratum?, order badges, free cruise cert?)... Shayne wouldn't have missed it. I just missed seeing him on the Anthem. He was to join the ship yesterday. So you changed your mind about turning P on the Mariner??? Same thing will probably happen to me. Because I cruise solo, I sometimes have to call to get my double/triple points. I don't want the fanfare at all. It will either happen on the Enchantment 11/30 or NYE Rhapsody. Almost everybody I met in the casino on the Anthem was on a free cruise from the casino. It was a complete madhouse. The hundred dollar blackjack table was the only table that was not full. They didn't have any 15 or $25 tables of blackjack. Even the slot machines were packed. Ship was interesting Bermuda....gorgeous I-fly was awesome. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sellwingri Posted June 15, 2018 #1987 Share Posted June 15, 2018 At least you got a call back. When I wrote to express my displeasure about the double suite points debacle I never even got so much as an email response. I sent an email on this issue as well and did not hear back either. Link to comment Share on other sites More sharing options...
sellwingri Posted June 15, 2018 #1988 Share Posted June 15, 2018 I just got proof that when you call the casino to book a cruise, you aren't dealing with the casino, you are talking with the direct sales team. When I called the casino number to book my balcony comped cruise, I spoke to Danielle. Today I got this email from Royal Caribbean. At Royal Caribbean International, your opinion about the experience you have with our Service associates is a key component of our commitment to continuous improvement. As such, I invite you to take a short survey regarding your most recent interaction with Danielle from our Direct Sales team. In addition, we would appreciate any feedback you have on Royal Caribbean. We value your feedback and appreciate your comments. That’s their title. They do work on the Casino Royale team but their title is the same as their counterpart-Direct Sales. Link to comment Share on other sites More sharing options...
peymas Posted June 16, 2018 #1989 Share Posted June 16, 2018 Does anyone know how to get your free internet device connection? Don't know where to go when we get on the ship. Will there be instructions in our room for all of the perks we receive with the new program? Link to comment Share on other sites More sharing options...
gaylemh Posted June 16, 2018 #1990 Share Posted June 16, 2018 Does anyone know how to get your free internet device connection? Don't know where to go when we get on the ship. Will there be instructions in our room for all of the perks we receive with the new program? When I was on the Anthem, the code wasn't in my cabin when I checked in. I went down to the casino host and he gave it to me. Link to comment Share on other sites More sharing options...
peymas Posted June 16, 2018 #1991 Share Posted June 16, 2018 Thank you! When I was on the Anthem, the code wasn't in my cabin when I checked in. I went down to the casino host and he gave it to me. Link to comment Share on other sites More sharing options...
gaylemh Posted June 16, 2018 #1992 Share Posted June 16, 2018 That’s their title. They do work on the Casino Royale team but their title is the same as their counterpart-Direct Sales. Thanks, I thought maybe I was connected to the regular Sales Rep. Every time I call the casino, I get different answers and prices. Link to comment Share on other sites More sharing options...
OTownNick Posted June 16, 2018 #1993 Share Posted June 16, 2018 Just contact URComped (Tyler) or PlayerClub (Ryan) and they will help you in the instant Thanks. Will do that. Is there a way to contact them by phone or is there a website? I need to clear out s bunch of cruises before I can schedule more. I had comp offers from another travel group (MES). I am too booked to even go lol Link to comment Share on other sites More sharing options...
phillygirl2400 Posted June 16, 2018 #1994 Share Posted June 16, 2018 I've booked with Stephanie at URComped. She's been very helpful. Instructions are on the urcomped website or email host @ ib dot urcomped dot com. Link to comment Share on other sites More sharing options...
Daghis Posted June 18, 2018 Author #1995 Share Posted June 18, 2018 So, after pulling out my cruise points spreadsheet, I see that if I add a 5-night cruise this summer, I'll be Diamond Plus by the end of this year! Hmm.... I really tried to see whether I could make a 5-night Bermuda cruise work with my vacation time, but I just don't have enough days accrued to make that work. What I want to get is at least 4 points to get to 175 points by the end of the year (which includes a comped junior suite cruise on Harmony of the Seas in October that I've upgraded to my first time in an owner's suite). So, I looked at 4-night cruises. Almost all of them are Monday-Friday cruises, so I'd still need a week's vacation time. I did find one 4-night Bermuda cruise, but I still don't have enough vacation time to make that work either. Then I started getting creative. If I were to sail on a 3-night cruise in a junior suite, I'd get 6 points which would still work. The question then was what was the best option for a 3-night cruise where the price difference between the comped (lowest cost) balcony cabin and a junior suite was as low as possible. I then found a sailing on Mariner of the Seas on August 17 where the upgrade cost to a junior suite was just $99/person. So, with the ~$1,300 value of the comped cruise plus an extra $198 on top of the fees and taxes (grand total ~$380), I get a quick getaway this summer to celebrate our anniversary (28 years!) and my birthday (significantly more years!), and my husband gets to sail next year with his friends as a Diamond Plus member. Plus, I keep the $1,000 certificate value in place. It's not the best way to use a comped cruise offer, but everything aligns well enough that it won't go to waste! Link to comment Share on other sites More sharing options...
phillygirl2400 Posted June 18, 2018 #1996 Share Posted June 18, 2018 It's a full time job to figure out the best way to use our comps! Lol Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted June 18, 2018 #1997 Share Posted June 18, 2018 I really tried to see whether I could make a 5-night Bermuda cruise work with my vacation time, but I just don't have enough days accrued to make that work. What I want to get is at least 4 points to get to 175 points by the end of the year (which includes a comped junior suite cruise on Harmony of the Seas in October that I've upgraded to my first time in an owner's suite). So, I looked at 4-night cruises. Almost all of them are Monday-Friday cruises, so I'd still need a week's vacation time. I did find one 4-night Bermuda cruise, but I still don't have enough vacation time to make that work either. Then I started getting creative. If I were to sail on a 3-night cruise in a junior suite, I'd get 6 points which would still work. The question then was what was the best option for a 3-night cruise where the price difference between the comped (lowest cost) balcony cabin and a junior suite was as low as possible. I then found a sailing on Mariner of the Seas on August 17 where the upgrade cost to a junior suite was just $99/person. So, with the ~$1,300 value of the comped cruise plus an extra $198 on top of the fees and taxes (grand total ~$380), I get a quick getaway this summer to celebrate our anniversary (28 years!) and my birthday (significantly more years!), and my husband gets to sail next year with his friends as a Diamond Plus member. Plus, I keep the $1,000 certificate value in place. It's not the best way to use a comped cruise offer, but everything aligns well enough that it won't go to waste! Marc, whatever works out to be the best for you I'm all for it as I would have probably done the same thing you did to reach D+. Have a great cruise and pre congrats. when you become D+ :) And most of all, best of luck in the casino :D Link to comment Share on other sites More sharing options...
cvp Posted June 18, 2018 #1998 Share Posted June 18, 2018 I never saw anything about January - December as an earning year. What I was told, and which matched the tier I received the 1st year was going to be July 2016- December 2017. The second year of the program your tier would be determined from January 1, 2018-March 31, 2019 and after that it would be April 1st - March 31st. Well... I understand even LESS about the new program than I THOUGHT I did a month ago! Casino Host told me last Thursday that the earning period for April 1st 2019 to March 31st 2019 was April 1st 2018 to March 31st 2019. "That's not what I'd heard..." "We just had the official roll-out from Josh" Asked Casino Manager who said "She's right. January 1st to March 31st". I said " No, that's different from what she said". "Let me get the 'official roll-out chart' and show you" Chart shows Jan 1st 2018 to to March 31st 2019 AND '24months for FIRST earning period' 24 months? What's this 24 months? "Let me check, this may not be latest version...." "Checking with Head Office" No response from Head Office by late Saturday night. Official web site still shows confusing nonsense on the subject. Who knows? Link to comment Share on other sites More sharing options...
Daghis Posted June 18, 2018 Author #1999 Share Posted June 18, 2018 It's a full time job to figure out the best way to use our comps! Lol You're right! (Begin sarcasm) That job is called "Casino Host" at land-based casinos, right? That seems to work for those casinos. Maybe Club Royale should try something like that. (End sarcasm) Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted June 18, 2018 #2000 Share Posted June 18, 2018 Shayne wouldn't have missed it. I just missed seeing him on the Anthem. He was to join the ship yesterday. So you changed your mind about turning P on the Mariner??? Same thing will probably happen to me. Because I cruise solo, I sometimes have to call to get my double/triple points. I don't want the fanfare at all. It will either happen on the Enchantment 11/30 or NYE Rhapsody. Almost everybody I met in the casino on the Anthem was on a free cruise from the casino. It was a complete madhouse. The hundred dollar blackjack table was the only table that was not full. They didn't have any 15 or $25 tables of blackjack. Even the slot machines were packed. Ship was interesting Bermuda....gorgeous I-fly was awesome. Sent from my iPhone using Forums What were the BJ tables $50 min. if there were no $15 or $25 tables? Link to comment Share on other sites More sharing options...
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