Nicest thing a RCI staff member has done?

[pandaball]

I saw a similar thread over on the Carnival boards and I thought it was a sweet idea!

 

It's time to give a shout out to the staff members who help to make our cruises great!

 

For me, I have to say that everyone on board has always made me feel welcome as a solo cruiser. Extra recognition goes to Prince Charles on the Freedom who was spectacular- always cheerful and willing to go out of his way for the folks on the pool deck. His tray acrobatics are incredible too!

 

What's your favorite memory of how a crew member went above and beyond?

[LisaAtlCruiser]

On my last cruise I did a B2B on Indy. I eat dinner in the Windjammer every night (except lobster night). I choose the Windjammer as I travel solo and just feel more comfortable there. I also like all the choices I have and that it is fast.

 

Anyway, the waiter where I was sitting in the Windjammer was the nicest man. His name was "Chow". I am not sure of the proper spelling. Well, he realized I was coming every night so started setting up a table for me - so when I arrived all I had to do was get my food and head to my table. It was so thoughtful!

 

He was also so sweet to remind me to be sure and wear sunscreen at the ports and a hat! Of course, I already knew that, but it was such a thoughtful gesture. I appreciated him and every night being welcomed to the Windjammer with a "Hi Lisa!".

[time4u2go]

Already a thread on this:

 

http://boards.cruisecritic.com/showthread.php?t=2181517

[AlanAllyn]

On the Allure (first half of a b2b), the screw that that connects the ear piece to the glasses broke in half. Since Capt. Johhny had said that if you need anything, call my number, my dw did. Within 15 minutes, the lady who is in charge of the shops came to our cabin with a screw driver set. But, we had one of those and that wouldn't dislodge the bottom half of the screw. She than said, I know someone who can fix this; check in the jewelry shop in an hour or so. She took the glasses, and sure enough, they were fixed.

[Goodtime Cruizin]

Well mine was odd, very odd. We were on the Liberty, Mediterrean Cruise. It was the first evening of the cruise. We left our cabin about 6:30 or so and went looking for a drink & check out the ship before dinner. We hit three different bars. Each time I was told they had no Crown Royal. So we just kept going from bar to bar. We finally hit the Sky Bar, deck 12. As I approached the bar, I noticed that no one was there but a couple sitting at the bar and the bartender leaning over on the counter talking with them. I step up to the bar and the couple looked at me and said, "She's closed." I looked at the bartender and without even leaning back up from the counter to greet me, she replied the same. But I noticed a bottle of Crown on her shelf and I explained that she had the only Crown on the ship. She apologized again and said she was closed. I turned away, disappointed once again. With each step down to the pool deck, I grew upset with more disappointment. So, I turned around & went back up the stairs.

 

While remaining calm, I told the bartender, I wanted a drink. That the bar's roll up /gatedoor was open, she was there and that I wanted one of her Crown Royals. The couple once again spoke up, "She said she was closed." I quickly told them, "Please accept my apologies for interupting your conversation. But, I have been to three bars attempting to get a Crown & Water, and she is going to serve me." Not another word was said. As the bartender poured me a drink there was an akward silence. She swiped my card, I thanked her and nodded to the couple as a gesture of thank you.

 

By this time the sun was setting so we strolled along the portside railing of deck 12 watching. All of a sudden, the bartender was calling out my last name... Mr._____, Mr.______. I turned around and she was walking toward me with another Crown. She began to apologize. She said she called the Bar Mgr and he confirmed there was no other Crown left on the ship. She then asked what bar that I would like to have the remaining bottle transferred to and they would place my name on it & hold it for me. I was not only surprised, but also very thankful. I never got her name. I never reported it. But I told her to keep at the Sky Bar for future use.

 

In the end, a bad situation turned into a nice gesture, it just took awhile & some aggrevation to receive it.

Edited December 30, 2015 by Goodtime Cruizin

[mlmbar]

While on Adventure in Sept , my mother died at home. Needed the wifi package and began to cry at Guest Services. Did not know until i got my bill that Brigitte Jane, who took care of me, reversed the charges. I immediately called so she could receive recognition

[molsonschooner]

We were on the Freedom a few years ago. Spent one day at the beach. Back in the cabin DW was going to wash her aqua shoes in the shower. She turned the water on not realizing the shower head was pointing out. She flooded the bathroom. We were about to leave for dinner and we saw our cabin attendant out in the hall. DW explained what happened and asked if he would leave a few extra towels so she could clean up the mess when we got back. When we did get back to the cabin the attendant had cleaned up the mess and cleaned her aqua shoes as well.

[chukli]

My family has always been grateful for the special vegetarians meals (primarily Indian) that the Head Waiters have arranged for us on all the RCCL cruises, but we felt Jose Tolentino on IOS, most definitely went the extra mile. He not only asked us what kind of vegetarian dishes we prefer, but went over the menus for special dishes prepared for both MDR and Windjammer for lunch! The dishes were very delicious and it made the entire dining experience the best we have ever had. Jose, even arranged for special meals to be delivered in Labadee!

 

I have always been impressed with the care and concern that I have experienced during the many cruises and thank RCCL.

I have to mention a cruise I took with a friend who thought her husband had fallen overboard on the very first day of sailing. She was freaking out claiming he had health problems (not mental). The Guest Service Supervisor contacted security and it turns out, her husband was found in the Casino, hiding out as he knew she didn't want him there!

[cruisinfanatic]

This is very easy. A few years (2005) back my BIL broke his ankle at the hot tub on the Mariner. The next day was formal night and unfortunately he was not able to make it to the dining room. Our waiter Eduardo from the Philippines and Vanda from Hungary (wonder if they are on ships these days) made the most of any extra mile I've ever witnessed on a ship. Eduardo personally delivered Tom's Prime Rib with all imaginal fixings straight to his cabin in the middle of dinner. Never seen any extra mile to compare. They were Royals top team at the time as their pictures on the wall said

[Clarea]

Complimentary cabana.

[CAT GIRL]

On my last cruise I did a B2B on Indy. I eat dinner in the Windjammer every night (except lobster night). I choose the Windjammer as I travel solo and just feel more comfortable there. I also like all the choices I have and that it is fast.

 

Anyway, the waiter where I was sitting in the Windjammer was the nicest man. His name was "Chow". I am not sure of the proper spelling. Well, he realized I was coming every night so started setting up a table for me - so when I arrived all I had to do was get my food and head to my table. It was so thoughtful!

 

He was also so sweet to remind me to be sure and wear sunscreen at the ports and a hat! Of course, I already knew that, but it was such a thoughtful gesture. I appreciated him and every night being welcomed to the Windjammer with a "Hi Lisa!".

 

 

I had to laugh when I read your post. We also met "Chow" in the Windjammer. He talked with us a few times and asked us our names. The second time he saw us he had remembered our names and as you know,

English is not his first language. It was just a few brief encounters with him but he made us smile. Can you believe this is his first contract? I will be back on board the Indy is a few weeks and I hope to see him again.

[Oak Hill Cruisers]

After finishing up a Baltic cruise on Brilliance of the Seas, we were going to get off for 11 days, take a train from the port at Harwich to London and then walk (that's hiking, folks) 80 miles on the Essex Way from London back to Harwich to rejoin the ship for a TA to Boston.

 

We casually mentioned our plans to the Diamond Concierge and he asked "What are you doing with your heavy bags?". We told him that we were going to take them to a hotel in Harwich whence they would be held until our return.

 

"Why do that?" he said. "I'll take care of them for you and they'll be waiting for you in your stateroom when you re-board."

 

Of course, I tipped him generously and it went without a hitch.

[emeraldcity]

We were on a B2B on the Grandeur which consisted of a 7-day cruise out of Colon, followed by a 3-day repo from Colon to Miami. We had a GS for the 7-day, but I'd snagged an awesome deal for a balcony on the 3-day.

 

The repo hadn't sold well -- they were sailing with less than 700 passengers. Everybody was well aware that there were plenty of available cabins, so on the last day of the 7-day cruise, I went to Guest Services and asked about the possibility of a complimentary upgrade to a JS. I met with Ruth and she told me they would be selling pier upgrades so she couldn't do anything till after those efforts had completed and advised me to come back after 3:30 the next afternoon. I came back, but Ruth wasn't in sight and I was told that there were no JS cabins left.

 

Shortly after dinner about 8:00 Ruth saw me in the Centrum and called to me to come back to Guest Services because she had our new sea pass cards for us. She had held back a JS for us.

 

I found that Ruth was moved up to a concierge position after the refit ... she certainly deserves it.

[xxoocruiser]

I saw a similar thread over on the Carnival boards and I thought it was a sweet idea!

 

It's time to give a shout out to the staff members who help to make our cruises great!

 

For me, I have to say that everyone on board has always made me feel welcome as a solo cruiser. Extra recognition goes to Prince Charles on the Freedom who was spectacular- always cheerful and willing to go out of his way for the folks on the pool deck. His tray acrobatics are incredible too!

 

What's your favorite memory of how a crew member went above and beyond?

 

Someone else also saw it on Carnival and started a thread back in March 2015 that was recently resurrected.

 

http://boards.cruisecritic.com/showthread.php?t=2181517

[Lionesss]

On our First Freedom cruise, our second on RCI.

We were in a suite.

 

Went to the captains reception on the second night and our dinner mates spoke Greek and English.

 

Out of the blue, Chuck asked the captain in conversation what does one do to get to sit at the captains table.....especially since that young lady over there's 16th. birthday is Thursday (that young lady is our daughter).

 

The next thing you know we had an invite to sit at the captains table on Thursday, pictures taken birthday cake an all for DD----- and of course the waiters sang happy birthday, oh she would have to spill her diet coke on the table.

 

What was unusual was even though we got to sit at the table, not one person from the ships staff joined us....no one it was just our table people.

 

We got a lot of stares from others especially since our pictures were taken from the balcony.

 

Also DD's birthday was not for 5 months.

 

We had fun.

 

Great cruise.

 

Still get together with the family that got the invite they live less than 100 miles from us.

 

Enjoy we did.

Edited January 1, 2016 by Lionesss

[hlfrps]

While on Navigator, I needed a quite space to write a letter. I grabbed a beer from the pub upstairs and headed down to the casino (which was closed because we were still in port). I sat at the casino bar, writing my letter, sipping my beer, when equipment supervisor came by to inspect bar equipment. We chatted for a bit. He noticed that my beer was almost empty and asked if I wanted another one. I told him that I knew the casino bar was closed and he said no problem and asked me what type of beer I wanted. 5 minutes later, he came back with my mic lite. He had gone to the schooner bar and delivered, without a charge. Needless to say, he got a WOW card.

[sarahleebones]

On the Oasis, we decided to dine in Chops one night. Our waiter from the MDR arrived shortly after we sat down and our wine was served with huge cheese tray to go with our wine. We were so shocked. Right in the height of the late dining and he went up 4 floors from the dining room in the aft to Chops at the front in Central Park.

[CAT GIRL]

I have many WOW moments but I'll tell you about the one that just

happened tonight. My husband and I had an excellent cabin steward

way back in 2007.

We kept in touch with him periodically via Facebook. Fast forward

nine years later and he will be on the ship that I am sailing on next

week. He just private messaged me that he checked the manifest

to see who my room steward will be. It turns out that it's his best

friend and told me to rest assured that I will be well taken care of.

Then he asked if there was anything special I needed in my room.

I told him nothing out of the ordinary, just ice and extra pillows.

He responded "that's it" He kept pressing me for more requests.

I finally relented and said, ok if you can find me the pillow that has

the contour that would great. He said he would check the linen

closet for me but if he couldn't find it, he would give me his own

pillow ! I told him I don't want him giving up his own personal

pillow for me but I thought that was really sweet. I see a tip coming his

way and he's not even going to be my room steward.

[ApoJacks]

On our honeymoon cruise this past August/September, we were on the Independence of the Seas. My wife and I were really kind of cabin bodies that cruise, but on the last day she decided that we were going to get up early, go to the Windjammer and then sit at the pool all day.

 

Of course everyone and their grandmother decided they were doing the same thing and people were checking out towels, claiming prime seating at the pools and leaving. We ended up watching places for over an hour, people were not coming back to their chairs, my wife went and talked to one of the pool stewards and he essentially told my wife to buzz off. I found an officer and he was just as rude, if not ruder than his steward was. I ended up losing my cool with him and went up one side of him and down the other, he just laughed.

 

We ended up going to guest services and speaking with Vanessa. She was not very happy with the situation, she called the guy and he ended up telling her off too. Long story short, she ended up getting someone very, very high up involved, we had VIP seating at the pool for the rest of the day and chocolate covered strawberries delivered to our room and a hand written note from Vanessa apologizing for the lack of customer service we had experienced. She was fantastic.

[mellowmarshmom]

We had bad luck with our room steward, but didn't let it ruin the trip. One day we were leaving our cabin dressed for dinner and had our pool towels we were going to return. Another steward we were walking past asked us if we were going to the pool just to return the towels and she insisted on taking them back for us - told us we just needed to focus on relaxing and having a good evening. The next evening we asked our room steward if he could return our pool towels for us and he said he wasn't allowed to do that. We just looked at each other and laughed. I don't need to be coddled with twice a day service, but I was jealous of the passengers in that young lady's hallway.

[WaveSplasher]

It was our Room Steward from China Who was the best during our recent Trip On The Mariner.

 

He was beyond excellent and very passionate in his job. From the moment he met us, he went straight to ensuring we had everything we had and also did a walk-through of our room. Our luggage was also brought into the room by him personally. Furthermore, he noticed the balcony glass was rather dirty, so he took the liberty and wash it with hot water so we could see it clearer. He called by name, greet us in the hallway every morning and at night. Crown and Anchor benefits like slippers, condiments of shampoo, body lotion was also brought by him even though i'm only gold. WOW

 

During turn down sessions, we got various towel animals, from a phoenix, elephant to even a crocodile. At first he didn't know how to the crocodile when i showed him the picture on the pool deck. he told me he was going to study it. And the next turn down night, a crocodile was sitting on my bed with a rat in its mouth.

 

After breakfast, the room was already clean and right after we came back from dinner, clean again. Best thing was that he let us stayed in the cabin on the morning of departure till 10.30am! The last tag to be called.

 

I admire his patience, his work attitude and sense of urgency in getting everything done. His kindness and passion of the job to WoW guest was evident. He told me he went for an interview for promotion. I hope he really gets it.

 

If Royal Caribbean see this, please let XiaoMing From The Mariner Of the Seas, Deck 8 know I really appreciate what he had done.

Edited January 3, 2016 by WaveSplasher

[Virtopia]

The first one that came to mind was my first cruise.

 

I sailed in late September to celebrate my birthday, which was earlier in the month. My sister and I shared a dinner table with 4 women from New Zealand (they came separately, but I'm sure they are still friends to this day how good they got on!). Our assistant waiter was very attentive to our after dinner requests (hot chocolate for me, earl grey tea for one of the woman). During one of our conversations, I had told him I was celebrating my birthday with the cruise. He asked me when it was, but I told him it had already passed about two weeks ago.

 

The next night, once the dinner plates were cleared, I heard a group start singing happy birthday and I turned around to see who it was for ... lo and behold, it was for me! My assistant waiter had gathered about 5 workers together, including the Head Waiter and they serenaded me with a beautiful slice of cake.

 

I was hooked to Royal from that moment :D

[JoeRum]

On Navigator in August of 2015. While eating dinner in the main dining room one night they had crab cakes on the menu. I asked our waiter if shrimp was used as a filler in them. (I am allergic to shrimp). He went to the head chef and he personally made me fresh crab cakes for me.

 

JoeRum

[bay guy]

We were on a B2B last October on Splendour. We had some problems with water backing up through the floor drain in our bathroom a couple,of nights in our JS. We spoke to our steward who called his deck supervisor, Michelle. She kept on top of the problem but the plumbers couldn't figure out what was going on. Our steward came up,with a way to plug the floor drain and the problem was solved. However, Michelle wasn't happy that we'd been inconvenienced and kept telling us that she was working on something to compensate us.

The first night of the second part of the B2B, she found us and told us to go,to guest services because they wanted to speak with us.

It turned out, that at Michelle's insistence, they upgraded us to a GS plus they gave us a 30% credit on our cruise fare for the first week!

She then checked on us almost every single day to be sure there weren't any other problems. Needless to say, she got a WOW card, nice tip and special mention on the cruise comment card.