Thorben-Hendrik Posted July 21, 2016 #1 Share Posted July 21, 2016 Hi, I am booked on Navigator of the Seas for the sailing on April 23rd 2017. This is the second time this sailing is disappearing from sales. The first time a few weeks ago it "only" went from wide open to "sold out" overnight and stayed that way for a few days until all inventory returned to wide open.... But this time it totally vanished - the reservation disappeared from my profile and can not be pulled up at all and what REALLY irritates me is - that the date of April 23rd 2017 is not listed anywhere as a sail- date for Navigator any more - it is not even listed as "sold out" :eek: As I have already booked unchangeable air-travel for that cruise - what is your experience of RCI accommodating people when a cruise is cancelled? - The possibly cancelled cruise is a 5 night - would they rebook me on Allure or Oasis on a 7 night starting also on April 23rd? That would be the perfect backup for me!:cool: - Would I have to pay extra for the longer alternative cruise?:( I sure would hope not....:confused: What would be the best thing to do at this point? Just wait? Thank you very much for your input and help! Link to comment Share on other sites More sharing options...
Clarea Posted July 21, 2016 #2 Share Posted July 21, 2016 If the cruise is cancelled, they would normally give you consideration, such as OBC, price protection on a select list of similar cruises, and possibly an allowance for airfare change. The best thing to do is to not change anything with your current booking and wait to be officially contacted. Link to comment Share on other sites More sharing options...
Triship Posted July 21, 2016 #3 Share Posted July 21, 2016 I would make contact with RCI and check direct with them as they will have the information you need. Link to comment Share on other sites More sharing options...
swoopy2110 Posted July 21, 2016 #4 Share Posted July 21, 2016 Bookings that have disappeared from 'my cruises' are a bad sign .. Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 21, 2016 Author #5 Share Posted July 21, 2016 (edited) Hi, they are just looking at the same website and have no clue what happened....already tried that. It seems the RCI call-centre agents do not have any more information than what you see on the internet.:rolleyes: Funny is also before it vanished I tried to buy some extras but the cruse-planer would not let you buy anything.... Maybe I should make a backup-booking for one of the 2 alternatives to lock in the price - until this all gets solved? I am really sold on the date as that is the only date my flight would work and they can NOT be changed - they are unchangeable and non-refundable !:( I have emailed them now - asking wht is going on - maybe that way i get more information. Still wondering if being rebooked on another ship for the same departure date but bit longer cruise is something RCI would do - without a lot of extra cost for me? The alternative cruises are more than double the price I paid I paid for the possibly cancelled cruise...as I booked that one really early. Edited July 21, 2016 by germanfflyer Link to comment Share on other sites More sharing options...
Clarea Posted July 21, 2016 #6 Share Posted July 21, 2016 ... Maybe I should make a backup-booking for one of the 2 alternatives to lock in the price - until this all gets solved?... Not a bad idea if you get your deposit back if you cancel. Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 21, 2016 Author #7 Share Posted July 21, 2016 I think I will do that.....as I can get the deposit back until 90 days out. Still would hate to either loose the air-travel or pay double the price for the cruise!:( Unless RCI would generously rebook me for free....on the alternative longer cruise.... Link to comment Share on other sites More sharing options...
Biker19 Posted July 21, 2016 #8 Share Posted July 21, 2016 We have had reports here of folks of being told by RCI agents that the cruise was not cancelled when others on the same sailing have received an official cancellation notice. So, be patient when dealing with RCI and call back several times if you don't like the first answer you get. Link to comment Share on other sites More sharing options...
janny444 Posted July 22, 2016 #9 Share Posted July 22, 2016 Hi...just wondering if there is any update to this "disappearing" cruise...where has it gone? Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 22, 2016 Author #10 Share Posted July 22, 2016 Well I mailed RCI hoping I get a more sophisticated response than from the call centre - waiting for the reply. Link to comment Share on other sites More sharing options...
augarry Posted July 22, 2016 #11 Share Posted July 22, 2016 I had the same happen to me a Cruise booked with another cruise line, pick it up before been told found out no port berth booking checked other ports for cruise none to be found for my itinerary. Two days later email to say sorry ship redeployment Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 22, 2016 Author #12 Share Posted July 22, 2016 How did you check the port bookings? Cruise is still nowhere to be found and missing from "my cruises" and can not be added when you try to pull up the booking number. Also not listed as a sailing for Navigator in April 2017 on the website while many other ships display as "sold out" - so RCI reps telling me it is not showing up because it is sold out - is pure BS! Link to comment Share on other sites More sharing options...
augarry Posted July 22, 2016 #13 Share Posted July 22, 2016 I'm in Australia and the port authority's have a schedule of cruise lines that visit. Link to comment Share on other sites More sharing options...
Rare BillOh Posted July 22, 2016 #14 Share Posted July 22, 2016 For what little its worth, I suspect re-deployment. We frequently cruise the last week of April/First of May and that is about the times ships move from winter to summer homes. I was about to book an 4/26 cruise out of San Juan a year or so ago and it disappeared the same way. Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 22, 2016 Author #15 Share Posted July 22, 2016 (edited) Hi, the transatlantic to Europe is scheduled on April 28th 2017 - so I doubt that there is a redeployment for 5 days.... I suspect either a group-cruise or maintenance before Navigator goes over to Europe for the busy summer season. Edited July 22, 2016 by germanfflyer Link to comment Share on other sites More sharing options...
Biker19 Posted July 22, 2016 #16 Share Posted July 22, 2016 maintenance before Navigator goes over to Europe for the busy summer season. Let's start a rumor - they are upgrading the internet to O3B during the outage. Link to comment Share on other sites More sharing options...
cjdixon4 Posted July 22, 2016 #17 Share Posted July 22, 2016 Hi, I suspect either a group-cruise or maintenance before Navigator goes over to Europe for the busy summer season. Germanfflyer, you could very well be correct in your assessment. I just can't figure out why it's so difficult for RCI to simply be honest about it and TELL us what the issue is. That way those (like yourself) who have other things hanging in the balance, can adjust their plans accordingly. I'm already checking out alternate sailings around that same date, just in case... :rolleyes: Link to comment Share on other sites More sharing options...
JRS1962 Posted July 22, 2016 #18 Share Posted July 22, 2016 Germanfflyer, you could very well be correct in your assessment. I just can't figure out why it's so difficult for RCI to simply be honest about it and TELL us what the issue is. That way those (like yourself) who have other things hanging in the balance, can adjust their plans accordingly. I'm already checking out alternate sailings around that same date, just in case... :rolleyes: We are also looking at alternatives....haven't made airline reservations yet thank goodness. We were looking forward to our first back 2 back but we could also just do the 9 day only. Guess time will tell Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 22, 2016 Author #19 Share Posted July 22, 2016 We are also looking at alternatives....haven't made airline reservations yet thank goodness. We were looking forward to our first back 2 back but we could also just do the 9 day only. Guess time will tell That is what our B2B would also be be but since we have the flights already we do need an alternative....Allure would be perfect but it is sooo much more expensive! Hoping they will cut us a deal if we need a place there! Link to comment Share on other sites More sharing options...
JMG Posted July 22, 2016 #20 Share Posted July 22, 2016 (edited) Hi, I am booked on Navigator of the Seas for the sailing on April 23rd 2017. This is the second time this sailing is disappearing from sales. The first time a few weeks ago it "only" went from wide open to "sold out" overnight and stayed that way for a few days until all inventory returned to wide open.... But this time it totally vanished - the reservation disappeared from my profile and can not be pulled up at all and what REALLY irritates me is - that the date of April 23rd 2017 is not listed anywhere as a sail- date for Navigator any more - it is not even listed as "sold out" :eek: So SORRY...I booked the 4/23/2017 Navigator cruise yesterday. IT is a CHARTERED cruise. For a few days it showed on the RCI website as SOLD OUT so I figured this was the ship. The group announced the date/itinerary but not the ship. Yesterday The group opened bookings for 4/23/2017 on the Navigator and the bookings are coming in at a rapid pace. RCI should be contacting you with this news...unfortunately, your booking for this week/ship will be cancelled. Edited July 22, 2016 by JMG Link to comment Share on other sites More sharing options...
SeaHunt Posted July 22, 2016 #21 Share Posted July 22, 2016 So SORRY...I booked the 4/23/2017 Navigator cruise yesterday. IT is a CHARTERED Zumba cruise. For a few days it showed on the RCI website as SOLD OUT so I figured this was the ship. Zumba announced the date/itinerary but not the ship. Yesterday Zumba Fitness opened bookings for 4/23/2017 on the Navigator and the bookings are coming in at a rapid pace. RCI should be contacting you with this news...unfortunately, your booking for this week/ship will be cancelled. Yep, so sorry germanfflyer, here's the info on the Zumba cruise: April 23-28,2017 - Royal Caribbean's newly remodeled Navigator of the Seas won’t be the only thing making waves. The Zumba® energy of 3,400 Zumba® fans will electrify and make for an unbelievable experience.” https://www.zumba-cruise.com/the-ship/ Link to comment Share on other sites More sharing options...
cjdixon4 Posted July 22, 2016 #22 Share Posted July 22, 2016 Thanks for the heads-up. At least I've got plenty of time to book something else. Link to comment Share on other sites More sharing options...
Biker19 Posted July 22, 2016 #23 Share Posted July 22, 2016 Time to start fighting with RCI over compensation - good luck. Link to comment Share on other sites More sharing options...
Thorben-Hendrik Posted July 23, 2016 Author #24 Share Posted July 23, 2016 (edited) Thank you everybody for the help! Awesome!:cool: I still wonder from a legal standpoint RCI is breaching a signed contract......how much can Ibask for? What are then rules they have to play by? Edited July 23, 2016 by germanfflyer Link to comment Share on other sites More sharing options...
pspercy Posted July 23, 2016 #25 Share Posted July 23, 2016 Yep, so sorry germanfflyer, here's the info on the Zumba cruise: April 23-28,2017 - Royal Caribbean's newly remodeled Navigator of the Seas won’t be the only thing making waves. The Zumba® energy of 3,400 Zumba® fans will electrify and make for an unbelievable experience.” https://www.zumba-cruise.com/the-ship/ Just curious, I see they're offering four in a PR, I thought PR cabins were two people max :confused::confused: https://www.zumba-cruise.com/pricing/ Link to comment Share on other sites More sharing options...
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