Grando Posted May 25, 2020 #2701 Share Posted May 25, 2020 12 minutes ago, grapau27 said: Hopefully you don't have much longer to wait Doreen. Graham Thank you! Forgot to say they also asked for "Amount paid directly to the agent and any proof of this as possible" Maybe I should have added a bit for interest accrued! Doreen 2 Link to comment Share on other sites More sharing options...
grapau27 Posted May 25, 2020 #2702 Share Posted May 25, 2020 3 hours ago, Grando said: Thank you! Forgot to say they also asked for "Amount paid directly to the agent and any proof of this as possible" Maybe I should have added a bit for interest accrued! Doreen That's exactly what I had to tell them. Make clear the deposit you paid as well as the balance paid and total paid because my refund didn't include my deposit so I had to email again and my deposit payment came 4 days later. Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2703 Share Posted May 25, 2020 Are you lot still going on about email addresses... Oh, by the way, both my refunds were back on the card today!!!! Swiftly followed by a message from P&O saying we will receive a cheque within 7 days... Very pleased, but the incompetence is astounding... Andy 14 2 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 25, 2020 #2704 Share Posted May 25, 2020 (edited) 8 minutes ago, AndyMichelle said: Are you lot still going on about email addresses... Oh, by the way, both my refunds were back on the card today!!!! Swiftly followed by a message from P&O saying we will receive a cheque within 7 days... Very pleased, but the incompetence is astounding... Andy Andy that is excellent news. I am really pleased for you. Maybe the cheque is compensation for your wait.😃🍺👍 Edited May 25, 2020 by grapau27 3 Link to comment Share on other sites More sharing options...
Happy afloat Posted May 25, 2020 #2705 Share Posted May 25, 2020 Congratulations, very pleased for you! Link to comment Share on other sites More sharing options...
terrierjohn Posted May 25, 2020 #2706 Share Posted May 25, 2020 12 minutes ago, AndyMichelle said: Are you lot still going on about email addresses... Oh, by the way, both my refunds were back on the card today!!!! Swiftly followed by a message from P&O saying we will receive a cheque within 7 days... Very pleased, but the incompetence is astounding... Andy Congratulations Andy, so happy for you and Michelle. But I really think that P&O customer service should be put out of its misery, and replaced by a fully functioning AI one. 1 Link to comment Share on other sites More sharing options...
bobstheboy Posted May 25, 2020 #2707 Share Posted May 25, 2020 Congrats Andy. I may set the record, day 72 and still waiting. 1 Link to comment Share on other sites More sharing options...
kalos Posted May 25, 2020 #2708 Share Posted May 25, 2020 You got there at last Andy ! 🏁 Just a matter of me getting my deposit off you for our cruise ship for the Weymouth sailing 1 Link to comment Share on other sites More sharing options...
Adawn47 Posted May 25, 2020 #2709 Share Posted May 25, 2020 19 minutes ago, AndyMichelle said: Are you lot still going on about email addresses... Oh, by the way, both my refunds were back on the card today!!!! Swiftly followed by a message from P&O saying we will receive a cheque within 7 days... Very pleased, but the incompetence is astounding... Andy So pleased for you both. Your patience was rewarded.👍 Avril 1 Link to comment Share on other sites More sharing options...
mercury7289 Posted May 25, 2020 #2710 Share Posted May 25, 2020 16 minutes ago, AndyMichelle said: Are you lot still going on about email addresses... Oh, by the way, both my refunds were back on the card today!!!! Swiftly followed by a message from P&O saying we will receive a cheque within 7 days... Very pleased, but the incompetence is astounding... Andy At last! you can get back to living, But you may well have withdrawal symptoms? 2 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2711 Share Posted May 25, 2020 12 minutes ago, kalos said: You got there at last Andy ! 🏁 Just a matter of me getting my deposit off you for our cruise ship for the Weymouth sailing 12 minutes ago, kalos said: You got there at last Andy ! 🏁 Just a matter of me getting my deposit off you for our cruise ship for the Weymouth sailing I will do a Bacs, then send you a cheque all in about 90 days. You will need to email everyone, get lied to and fobbed off and I will make an announcement after about 60 days quoting unprecedented times.. I hope that is OK,. Andy 3 2 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2712 Share Posted May 25, 2020 15 minutes ago, bobstheboy said: Congrats Andy. I may set the record, day 72 and still waiting. I'm rooting for you Bob. Hope it comes soon and we can get back to talking about politics... 😊 Andy 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 25, 2020 #2713 Share Posted May 25, 2020 31 minutes ago, AndyMichelle said: Are you lot still going on about email addresses... Oh, by the way, both my refunds were back on the card today!!!! Swiftly followed by a message from P&O saying we will receive a cheque within 7 days... Very pleased, but the incompetence is astounding... Andy Andy, that just beggars belief. I am so pleased for you and Michelle. Personally we have had a wonderful week. Got our refunds. The dog has finally tested negative for heartworm (rescued from Spain) and we have had our chimney repaired by two of the best workmen I have ever come across. xx 6 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2714 Share Posted May 25, 2020 16 minutes ago, terrierjohn said: Congratulations Andy, so happy for you and Michelle. But I really think that P&O customer service should be put out of its misery, and replaced by a fully functioning AI one. Thanks John, it is one less worry. Andy Link to comment Share on other sites More sharing options...
jeanlyon Posted May 25, 2020 #2715 Share Posted May 25, 2020 Err Jean!! Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2716 Share Posted May 25, 2020 Just now, jeanlyon said: Andy, that just beggars belief. I am so pleased for you and Michelle. Personally we have had a wonderful week. Got our refunds. The dog has finally tested negative for heartworm (rescued from Spain) and we have had our chimney repaired by two of the best workmen I have ever come across. xx Thanks Jean. Glad your doggie is OK and it's nice to hear about quality workmen. Andy 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2717 Share Posted May 25, 2020 1 minute ago, jeanlyon said: Err Jean!! ??? I replied to John just before you Jean. Link to comment Share on other sites More sharing options...
grapau27 Posted May 25, 2020 #2718 Share Posted May 25, 2020 22 minutes ago, bobstheboy said: Congrats Andy. I may set the record, day 72 and still waiting. Hope yours turns up tomorrow Bob. 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 25, 2020 #2719 Share Posted May 25, 2020 Oh sorry. LOL. Lost the plot. Second glass of wine wot did it. 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2720 Share Posted May 25, 2020 14 minutes ago, mercury7289 said: At last! you can get back to living, But you may well have withdrawal symptoms? I got stressed about 3 weeks in when I convinced myself nobody would get a refund as the government would change the law, but after that I managed to keep calm. Andy 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 25, 2020 #2721 Share Posted May 25, 2020 10 minutes ago, AndyMichelle said: I will do a Bacs, then send you a cheque all in about 90 days. You will need to email everyone, get lied to and fobbed off and I will make an announcement after about 60 days quoting unprecedented times.. I hope that is OK,. Andy Lol. Sounds familiar 👍🤣🍺 1 Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2722 Share Posted May 25, 2020 21 minutes ago, Adawn47 said: So pleased for you both. Your patience was rewarded.👍 Avril Thank you Avril x Andy Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2723 Share Posted May 25, 2020 34 minutes ago, Happy afloat said: Congratulations, very pleased for you! Thank you Andy Link to comment Share on other sites More sharing options...
AndyMichelle Posted May 25, 2020 #2724 Share Posted May 25, 2020 36 minutes ago, grapau27 said: Andy that is excellent news. I am really pleased for you. Maybe the cheque is compensation for your wait.😃🍺👍 That would be nice Graham, but it was just another fob off that shows they really are in a pickle. Andy 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 25, 2020 #2725 Share Posted May 25, 2020 Yes I really think they are. They are not coping with the number of refunds and Fccs. 2 Link to comment Share on other sites More sharing options...
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