Moveup offer rejected today for 4/17 cruise

[az_tchr]

Obviously Celebrity has some work to improve communications.  Receive an email letting us know Celebrity rejected our Moveup offer AND said they looked forward to welcoming us boarding on Friday - 4/17 - our cruise leaving from Fort Lauderdale.  

Does not lend a lot of confidence.

 

[MarLieb]

Perhaps they didn't get the memo.  You know - the CDC memo . . . 

[Gasdoc]

I suppose you will just have to be happy with the cabin you will not be sailing in. 

[Mark_T]

I would have been more concerned if it had been accepted....

[The_Big_M]

Would you have preferred they accepted?

 

The system is managed by a 3rd party so I don't see it as a big deal that they haven't updated their template to change the wording. The main thing is that it was rejected, which it was.

[ladylemondrop]

4 hours ago, Gasdoc said:

I suppose you will just have to be happy with the cabin you will not be sailing in. 

Sorry but this made me laugh this morning thank you! 😂😂😂

[swjumbo]

What’s the big deal? Doesn’t lend a lot of confidence eh? Won’t be cruising with them again because of it?

[MJSailors]

Two words....

Computer glitch

[Georgia_Peaches]

Kinda like receiving luggage tags for a cancelled cruise.  Their artificial intelligence is acting up again...💻

 

I give them a pass...

[Lisah101]

They probably just went through and cleared out all the upgrade offers which triggered a form letter/email.  I don't think it was on purpose, just closing out open requests for the cruise since it's cancelled.

[Blue_Flame]

We were supposed to be on Summit this week. Each day this week I am getting a reminder telling me what time to meet for my shore excursion. 

 

Now, if I get an email next week asking me “How was Your Cruise?” and to complete my Guest Questionnaire....

[Georgia_Peaches]

3 minutes ago, Blue_Flame said:

 

 

Now, if I get an email next week asking me “How was Your Cruise?” and to complete my Guest Questionnaire....

In the past, I've received OBC on a future cruise for filling out the questionnaire...if you get one, I say "fill that sucker out!"

[Jim_Iain]

16 hours ago, Mark_T said:

I would have been more concerned if it had been accepted....

Agree as I was awarded upgrades on my 3/14 and 3/21 just days before the shutdown.   Still no credit on Credit Card so I had to file a dispute so I don't have to pay for it now.

[dkjretired]

Don’t feel bad, I’m still booked on a cruise with Celebrity’s on Jan.1, 2039, not a typo.

[treehugr]

8 hours ago, Blue_Flame said:

Now, if I get an email next week asking me “How was Your Cruise?” and to complete my Guest Questionnaire....

Or hopefully not a final on board invoice 😲

[elena7seas]

5 hours ago, dkjretired said:

Don’t feel bad, I’m still booked on a cruise with Celebrity’s on Jan.1, 2039, not a typo.

Hi Don....is that an unassigned Future Cruise booking (formerly known as, among other things, an unassigned Celebrity Passages booking), or is it a booking with an assigned ship, and a sail date of Jan. 1, 2039?

[ISABELLA]

Few days ago my friend got a reminder for dinner in Murano  during 4/3 cruise on Reflection. 

[dkjretired]

9 hours ago, elena7seas said:

Hi Don....is that an unassigned Future Cruise booking (formerly known as, among other things, an unassigned Celebrity Passages booking), or is it a booking with an assigned ship, and a sail date of Jan. 1, 2039?

 

I think its a passage thing, not sure, recently the wording has changed.   It's been on my account for a year.  

[Redtravel]

Just shows how disconnected everyone is.  You wonder why this happens? Those reminders are automatically generated as you place a booking or reserve a table/excursion.  The program doesn’t know that your cruise was cancelled. Need better IT.