NRWPA Posted October 20, 2021 #1 Share Posted October 20, 2021 I finally received the email from Princess telling me I could now check in on the app and set up my arrival time for my Dec cruise! I got on the app immediately and clicked on arrival group, fully expecting to see "too early" message, but no, 3 time periods were listed: Early, Mid and Late. YAY! However, you can not click on any of them because they all say "Available Groups: 0". When I click on one anyway, I get the message: "Sorry! there are no groups available to choose from" GEEZ! way to get me excited, then burst my bubble! I guess I'll keep checking as I've done all along until I can choose a group! 1 1 Link to comment Share on other sites More sharing options...
MustangGT Posted October 20, 2021 #2 Share Posted October 20, 2021 I’ve tried 5 times to reply - here goes attempt #6! Just had to try for myself and was disappointed to have the same result. Your bubble has company - mine has burst also 🙁 Link to comment Share on other sites More sharing options...
CariAnn Posted October 20, 2021 #3 Share Posted October 20, 2021 I’ve tried multiple times today to check in also. Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted October 20, 2021 #4 Share Posted October 20, 2021 Princess needs to get their _________ together. 5 Link to comment Share on other sites More sharing options...
jkrislc Posted October 20, 2021 #5 Share Posted October 20, 2021 I never received an email from Princess to check in, but at the 60 day mark, the boarding groups became available. Note that the number of groups refers to the number of time slots available for each 30 minute slot, not the number of reservations that can be accommodated. Link to comment Share on other sites More sharing options...
Sea Hag Posted October 20, 2021 #6 Share Posted October 20, 2021 10 minutes ago, jkrislc said: I never received an email from Princess to check in, but at the 60 day mark, the boarding groups became available. Note that the number of groups refers to the number of time slots available for each 30 minute slot, not the number of reservations that can be accommodated. On our upcoming Ruby cruise, boarding groups weren't available until after the 30 day mark. On our Majestic cruise, they were available a week before final payment. Link to comment Share on other sites More sharing options...
Rare Ombud Posted October 21, 2021 #7 Share Posted October 21, 2021 50 days to cruise, 47 days to flight. I can see 3 boarding times but it states "Sorry, there are no groups available to choose from." Link to comment Share on other sites More sharing options...
dogdoc2002 Posted October 21, 2021 #8 Share Posted October 21, 2021 I didn't get an email, but I happened to check this afternoon and had the same issue. 😪😡 Link to comment Share on other sites More sharing options...
NRWPA Posted October 21, 2021 Author #9 Share Posted October 21, 2021 2 hours ago, jkrislc said: I never received an email from Princess to check in, but at the 60 day mark, the boarding groups became available. Note that the number of groups refers to the number of time slots available for each 30 minute slot, not the number of reservations that can be accommodated. Are you saying you were able to choose a time period for check in? I can see the groups and times, it just won't let me choose any of them. Link to comment Share on other sites More sharing options...
californiagirl Posted October 21, 2021 #10 Share Posted October 21, 2021 We are 34 days away from our cruise and today is the first time I can see a choice of times. Like several of you when I click on one it says “no groups available to choose from”. I still can’t finish ordering our medallions either. I have spoke via phone twice and also on chat. I’m done worrying about it. We will just arrive when it’s good for us and go through the blue line. Link to comment Share on other sites More sharing options...
pklein9747 Posted October 21, 2021 #11 Share Posted October 21, 2021 Our's opened up today...exactly 30 days before sailing (Nov. 20). We only saw the "No groups available" message beginning yesterday. Link to comment Share on other sites More sharing options...
MarcsSharon Posted October 21, 2021 #12 Share Posted October 21, 2021 Just one more reason why we have started looking at other cruise lines. Sad, as we were Princess exclusive. Now have booked 2 elsewhere. Curious to see how our Dec. 10th on Enchanted goes…hopefully the Medallion nonsense works. Link to comment Share on other sites More sharing options...
Rare Ombud Posted October 21, 2021 #13 Share Posted October 21, 2021 2 hours ago, pklein9747 said: Our's opened up today...exactly 30 days before sailing (Nov. 20). We only saw the "No groups available" message beginning yesterday. Thanks. Now I know to not look until 11/9. If not there I'll let the Princess Rep handle it Link to comment Share on other sites More sharing options...
Gaynors Posted October 21, 2021 #14 Share Posted October 21, 2021 3 hours ago, pklein9747 said: Our's opened up today...exactly 30 days before sailing (Nov. 20). We only saw the "No groups available" message beginning yesterday. Thanks!! We saw the "no groups available" yesterday for the first time also, but still seeing it today.. we don't sail until Nov 28th. I guess I'll keep checking... We are still at 37 days out Link to comment Share on other sites More sharing options...
lx200gps Posted October 21, 2021 #15 Share Posted October 21, 2021 1 hour ago, Gaynors said: Thanks!! We saw the "no groups available" yesterday for the first time also, but still seeing it today.. we don't sail until Nov 28th. I guess I'll keep checking... We are still at 37 days out We sail on the Sky on Nov 20. Yesterday the Arrival Groups opened up, but with the "No Groups Available" message. Overnight, the arrival groups became selectable and we snagged our desired Group A Arrival slot. The disembarkation groups, however, still show as 0 available, so I assume they will open up for selection in 7 days. 1 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted October 21, 2021 #16 Share Posted October 21, 2021 I never got a disembarkation slot last time but I was on a Princess transfer so they handled it. Walk offs with luggage were still permitted to leave at 7am 1 Link to comment Share on other sites More sharing options...
caribill Posted October 22, 2021 #17 Share Posted October 22, 2021 21 hours ago, lx200gps said: We sail on the Sky on Nov 20. Yesterday the Arrival Groups opened up, but with the "No Groups Available" message. Overnight, the arrival groups became selectable and we snagged our desired Group A Arrival slot. The disembarkation groups, however, still show as 0 available, so I assume they will open up for selection in 7 days. I have not seen anyone post in any thread that they ever were able to select a disembarkation group with the app. Not pre-cruise. Not on board. Link to comment Share on other sites More sharing options...
cruzsnooze Posted October 22, 2021 #18 Share Posted October 22, 2021 Since I'm NOT using their app I called Princess and got an early boarding time for my Dec cruise. I refuse to go through all the frustration of using an App. You need to call the regular Princess number and they will connect you to the Ocean Navigator dept. Link to comment Share on other sites More sharing options...
jkrislc Posted October 24, 2021 #19 Share Posted October 24, 2021 On 10/20/2021 at 6:44 PM, NRWPA said: Are you saying you were able to choose a time period for check in? I can see the groups and times, it just won't let me choose any of them. Yes, I was able to choose our boarding group at 60 days out. Each had a number of choices. For example, the early group had 2 subgroups; one was 11:30-12:00 and the other was 12:00-12:30. Some of the later groups had 3 subgroups (time windows) to choose from. Link to comment Share on other sites More sharing options...
NRWPA Posted October 24, 2021 Author #20 Share Posted October 24, 2021 2 hours ago, jkrislc said: Yes, I was able to choose our boarding group at 60 days out. Each had a number of choices. For example, the early group had 2 subgroups; one was 11:30-12:00 and the other was 12:00-12:30. Some of the later groups had 3 subgroups (time windows) to choose from. Thanks for the info! I received the email at exactly 60 days but still can't select an arrival group/time. Maybe I will just do as Cruzsnooze says and call... Link to comment Share on other sites More sharing options...
Rare geoherb Posted October 25, 2021 #21 Share Posted October 25, 2021 When I sailed in August, I worried about the embarkation groups. No one was checking. For that cruise, I had booked my flight through Princess and the transfer. I was hoping they wouldn't keep me waiting outside the terminal until my group's time. Link to comment Share on other sites More sharing options...
jenndisney Posted October 25, 2021 #22 Share Posted October 25, 2021 I could pick my arrival times today at 4am. Exactly 30 days from when the app thinks we leave. (It says we leave at 4am lol) Link to comment Share on other sites More sharing options...
Marelaine Posted October 25, 2021 #23 Share Posted October 25, 2021 I've been checking periodically and happened to check the day before I received the email. I was able to choose an arrival group (early A). I wonder if the Medallion system was overwhelmed by everyone trying to check in at once. A wise man once said, "Princess needs to get their _____________together." And I agree with him (CineGraphic). Link to comment Share on other sites More sharing options...
WAussieSFO Posted October 25, 2021 #24 Share Posted October 25, 2021 We got off the Majestic on Saturday and also cruised Alaska in August, no one checked our boarding group time for either cruise. 2 Link to comment Share on other sites More sharing options...
Ronnieslady Posted October 26, 2021 #25 Share Posted October 26, 2021 (edited) On 10/22/2021 at 10:58 AM, cruzsnooze said: Since I'm NOT using their app I called Princess and got an early boarding time for my Dec cruise. I refuse to go through all the frustration of using an App. You need to call the regular Princess number and they will connect you to the Ocean Navigator dept. How will you know when or if it was done.?? I did what you suggested & called the Navigator dept today When I finally got thru to the Naviator.dept.(2hours) the lady said she would write a note to the IT dept. to put me into Group A & 11:30 boarding because that’s what it was when I was able to add it to my App a few weeks ago .. But the date was wrong, so when they finally fixed the date there went my boarding time. And I was never able to add it after that. My sailing is November 10th. So now I have been checking & it doesn’t seem to be showing up on the App. yet. Do you know how long it took??? Are you able to view it anywhere. ?? Thanks, Grace Edited October 26, 2021 by Ronnieslady Link to comment Share on other sites More sharing options...
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