WHAT HAPPENED TO US ON THE REGAL PRINCESS AT CHRISTMAS - HEART BREAKING!

[sloopsailor]

24 minutes ago, brisalta said:

That is a photograph of the check being held by a crew member.

 

Yeah, right! Are you sure it isn't being held by a stowaway? Or a mannequin? I really doubt Princess management would allow an on duty crew member looking like that to represent the cruise line. SMH. 

[Lady Arwen]

17 minutes ago, brisalta said:

 

I could equally ask you why do jump to conclusions?

 

 

 

The son had to be 18+ years to buy the ticket and get in the casino.  It’s completely irrelevant if this is him in the photo or not.  The point is the son is not a young child, but a teenager.  I don’t know why you have issues with that.

[dog]

8 minutes ago, sloopsailor said:

 

Yeah, right! Are you sure it isn't being held by a stowaway? Or a mannequin? I really doubt Princess management would allow an on duty crew member looking like that to represent the cruise line. SMH. 

I don’t know who is in photo holding check, but check has the OP S son’s name on it!

 

Too many crew/ staff/ employees are making mistakes and those of us who are paying for a vacation are having to put up with their carelessness and misinformation. ( think all the complaints we see on here about phone agents).  
Princess should have been more thorough before/ during the phone call.

In my opinion- Princess has been a jerk to these people.

 

Edited January 9, 2023 by dog

[Lady Arwen]

3 minutes ago, dog said:

I don’t know who is in photo holding check, but check has the OP S son’s name on it!

 

Too many crew/ staff/ employees are making mistakes and those of us who are paying for a vacation are having to put up with their carelessness and misinformation. ( think all the complaints we see on here from phone agents).  
 

In my opinion- Princess has been a jerk to these people.

 

Usually, I’m in total agreement with your posts, but this time I beg to differ.  I’m not in any way a Princess cheerleader, but this was not the fault of Princess.  I mean no offence to you.  

[ceilidh1]

9 minutes ago, Lady Arwen said:

The son had to be 18+ years to buy the ticket and get in the casino.  It’s completely irrelevant if this is him in the photo or not.  The point is the son is not a young child, but a teenager.  I don’t know why you have issues with that.

No ticket or casino was involved. This was Princess prizes - activated if you purchase the premiere package or at $20 per day without the package. You do it on the stateroom door. Still, anyone under 18 should NOT have been allowed to activate it...

[Rick&Jeannie]

15 minutes ago, Lady Arwen said:

The son had to be 18+ years to buy the ticket and get in the casino.  It’s completely irrelevant if this is him in the photo or not.  The point is the son is not a young child, but a teenager.  I don’t know why you have issues with that.

Ummm...not necessarily.  This could have been the beginning of "the big mistake" in that he was accidentally sold a ticket when he was underage.  As far as "entering" the casino...I have never seen any casino staff member turn anybody away who *might* have been underage.  And...we really don't know what this person's age is.  We're having a lot of "fun" with this one making some unsubstantiated assumptions.

 

There are a LOT of inconsistencies with what was represented....

Edited January 10, 2023 by Rick&Jeannie

[Rick&Jeannie]

4 minutes ago, ceilidh1 said:

You do it on the stateroom door. 

AH!  Very good point!

[dog]

14 minutes ago, Lady Arwen said:

Usually, I’m in total agreement with your posts, but this time I beg to differ.  I’m not in any way a Princess cheerleader, but this was not the fault of Princess.  I mean no offence to you.  

 

10 minutes ago, ceilidh1 said:

No ticket or casino was involved. This was Princess prizes - activated if you purchase the premiere package or at $20 per day without the package. You do it on the stateroom door. Still, anyone under 18 should NOT have been allowed to activate it...

I don’t get involved in any of this so don’t know circumstances about prizes I am pointing out how so much carelessness by employees impacts our vacations.

[ZoeyVictoria]

57 minutes ago, Lady Arwen said:

Why would they post a photo of a kid who is not theirs?  Nothing to be gained by that.  Just curious.

Perhaps he is the actual winner, posing with the check.  The photo may have been taken to document the name on the check and coincidentally captured a photo of the winner. 

[ceilidh1]

1 minute ago, dog said:

 

I don’t get involved in any of this so don’t know circumstances about prizes I am pointing out how so much carelessness by employees impacts our vacations.

Oh, I agree with you!

I was just commenting that the "child" did not need to buy a ticket nor enter a casino

 

 

[d9704011]

33 minutes ago, dog said:

don’t know who is in photo holding check, but check has the OP S son’s name on it!

 

How do we know that the guy holding the cheque is any relation to the OP?  Just because he says so in the story?

[mom says]

16 minutes ago, ZoeyVictoria said:

Perhaps he is the actual winner, posing with the check.  The photo may have been taken to document the name on the check and coincidentally captured a photo of the winner. 

OP said the actual winner wasn't there. IIRC, the rules say you need to be present to win. So no winner on that cruise. I've no idea who that kid is, but I'll  eat my hat if he's an on duty crew member.  There is no way he'd be allowed on duty looking that disheveled and without a name tag.

 

Methinks OP has a bad case of "sore loser". She'd  be happy to take a prize to which she knew she wasn't entitled, but will shift blame to the ship Whelen the mistake was found out in time.

Edited January 10, 2023 by mom says

[NownZen]

4 hours ago, mnocket said:

 

 

 

A heartbroken child isn't going to feel better because someone gave them a token monetary "reward".  The issue here is the child's crushing disappointment. 

 

No, the issue is that the kid knew he was not eligible and that he had withdrawn. He was hoping to scam the system by not telling them he was not an entrant. The mother is at fault also for not telling them that he was not an entrant. They were the ones who did wrong.

[tonit964]

36 minutes ago, ceilidh1 said:

No ticket or casino was involved. This was Princess prizes - activated if you purchase the premiere package or at $20 per day without the package. You do it on the stateroom door. Still, anyone under 18 should NOT have been allowed to activate it...

If it’s done through the cabin door prizes, how can you “withdraw” it? The OP said he withdrew it once he found out it costs money. 

[ceilidh1]

1 minute ago, tonit964 said:

If it’s done through the cabin door prizes, how can you “withdraw” it? The OP said he withdrew it once he found out it costs money. 

I imagine you would go to guest services and ask for the charge to be removed?

[GonzoWCS]

ohh this is a good thread.  Thanks for the in formation folks. 🍺

 

Cheers

[MustangGT]

To the OP - if you wanted to grab everyone’s attention, your title certainly did that.

I was almost afraid to open the thread because I was sure something truly tragic had happened.

I’m happy to know that your family is alive and well.

[Colorado Coasty]

It really doesn't matter who the kid in the picture is or how old he is, and maybe Princess didn't handle the situation as they should have, but the OP, and those defending her, need a reality check.

[Colorado Coasty]

On our last cruise the bar ran out of my favorite single malt. They offered me a free drink but that just made matters worse. Now that is truly HEARTBREAKING and devastating.

[Guest ldtr]

2 hours ago, dog said:

I don’t know who is in photo holding check, but check has the OP S son’s name on it!

 

Too many crew/ staff/ employees are making mistakes and those of us who are paying for a vacation are having to put up with their carelessness and misinformation. ( think all the complaints we see on here about phone agents).  
Princess should have been more thorough before/ during the phone call.

In my opinion- Princess has been a jerk to these people.

 

So they had no responsibility to mention to the caller that his entry had been canceled and his money refunded.

 

They seemed happy to accept a prize that would have only been awarded by mistake.

 

Then upset because the mistake was found prior to the actual award.

[tonit964]

7 minutes ago, ldtr said:

So they had no responsibility to mention to the caller that his entry had been canceled and his money refunded.

 

They seemed happy to accept a prize that would have only been awarded by mistake.

 

Then upset because the mistake was found prior to the actual award.

That about sums it up. I think they thought they really pulled one over on Princess. Disgusting.

[JAT0303]

I have to say that after coming back to Cruise Critic after several years, I am saddened by the mean spirited and rude responses that are being given to many people in this forum.

 

Regardless of how people feel about a post, it seems that responses can be worded more politely.  Or perhaps no response at all would be best.

 

Being anonymous seems to give people a sense that they can say whatever they like which is really a shame.  

 

Thanks for listening.

[dog]

1 hour ago, d9704011 said:

How do we know that the guy holding the cheque is any relation to the OP?  Just because he says so in the story?

Don’t

[roobug]

From looking at his Facebook page - the young man in the picture is her son (she made a similar post on Facebook). Her son is at least 18 years old according to his Facebook so this has nothing to do with a child but a young man who thought he would win something that he withdrew from.

Edited January 10, 2023 by roobug
typing mistakes.

[brisalta]

38 minutes ago, Colorado Coasty said:

On our last cruise the bar ran out of my favorite single malt. They offered me a free drink but that just made matters worse. Now that is truly HEARTBREAKING and devastating.

 

Was that single malt for making a malted milk shake?