Reporting of Theft on Princess

[PescadoAmarillo]

Sadly, it most likely got sucked up in a vaccuum instead of someone finding it. :(

That is what I DON'T want to think about! It tore me up for several months, but, hey, it's the relationship and not the bling that counts. And that's lasted for 28 years. Now I have my prongs checked every year just before we cruise. I'm not certain the insurance company would appreciate a repeat event.

[curlygirlygirl]

I think that is the way to go. If you find something valuable, let the Pursers Desk know you found it and to have anyone inquiring about it contact you directly. Leave out a few details that only the owner would know about, that way you will know if the person claiming it is really the person who lost it.

 

My mother found a big wad of cash on the Amtrak train once in the bathroom. She told the conductor she found some money and if anyone lost it to see her. When she was approached by an elderly lady who was able to describe the bills and how much was there, she returned the money to this woman and received a nice reward, not to mention a warm fuzzy feeling.

 

I found $300 on the ground at the gas station a month before we cruised to Alaska this summer. I left my number with the attendant and received a call about an hour later with someone identifying the bills. If you ask me, heaven can uncheck something from my naughty list!

[GlendaleCruiser]

One thing I've always had on my camera is a picture #1 of my computer monitor with my name, address and cell phone number. I don't worry about the address because there is still always a crowd living there when I'm gone.:rolleyes: Next time, I will also take a picture of our cabin number so that if anyone finds the camera it will be easy for them to get it back to me.

 

I think that if I ever find a valuable item on a ship I will take a picture of it with my camera, and then take a picture of the purser agent taking the item. Then I think they will be hard pressed not to log it in and get it to the right person.

[tere247]

Here's a tip I learned from fellow passengers......

 

We make up a label (sheet of paper) with our names, destination, ship, and cruise itinerary to be put in our luggage JIC the airlines 'misplace' said luggage on the way to port. If the bag is opened they know where to send it. Take a pic of this label and "lock it" so it can't be erased off your camera. Once onboard take a pic of your room # and "lock it".

We make an identical label for the trip home with home address, phone etc and place that in our luggage (for same reasons) for the trip back. Take a pic of this label and "lock it" so it can't be erased.

If you misplace your camera it's possible that someone will look thru the pics and seeing your data will attempt to get it back to you.

I've actually heard of people leaving their camera somewhere, and another passenger actually took the time to look thru the pics and found the owner on the same ship.

PS.. not worried about someone looking to steal from our house cause we have a live-in pet sitter.

 

I always take a picture of my itinerary, cabin # and cell phone numbers.

 

I find it interesting that you are able to "lock" these photos!!! I've never heard of that before. But then again, I don't fully read instructions either.:o

 

So, how do you do "lock" photos???

[GlendaleCruiser]

I've never heard of that before. But then again, I don't fully read instructions either.:o

 

So, how do you do "lock" photos???

 

 

Instructions? We don't need no stinkin' instructions!!:cool::D

 

I don't know how to lock photos in, either,:D

[lilly_35_]

I left my camera in the ladies bathroom near the Casino on the Emerald last year. I realized what I did about an hour later and went back to check for it. It was gone and never turned in. The saddest part is, this was on our Honeymoon and the first 2 days of the cruise pictures were on there. The other sad part is the first several pictures were of us and even had our cabin number as a picture. I always do that for my scrapbooking so whomever took the camera, if they scrolled through the pictures, knew exactly where to find us. Just sad that someone would take it and not turn it in. It kinda ruined the trip for me I was devastated the whole time. I'm a BIG picture nut.

[77Network]

I always take a picture of my itinerary, cabin # and cell phone numbers.

 

I find it interesting that you are able to "lock" these photos!!! I've never heard of that before. But then again, I don't fully read instructions either.:o

 

So, how do you do "lock" photos???

 

Right click on the filename, goto properties and select read only checkbox.

[ldubs]

I always take a picture of my itinerary, cabin # :o

 

So, how do you do "lock" photos???

 

I think you are asking how to lock the digital images on your camera/card. On my DSLR, just press the lock button while the image is displayed. Lacking that, you should be able to find it in your digital camera's menu choices.

[Loonbeam]

I may have mentioned this earlier, but memory cards are so cheap now I use a separate one every day of the trip in most cases. This way if something happens at least photos are preserved..

 

I left my camera in the ladies bathroom near the Casino on the Emerald last year. I realized what I did about an hour later and went back to check for it. It was gone and never turned in. The saddest part is, this was on our Honeymoon and the first 2 days of the cruise pictures were on there. The other sad part is the first several pictures were of us and even had our cabin number as a picture. I always do that for my scrapbooking so whomever took the camera, if they scrolled through the pictures, knew exactly where to find us. Just sad that someone would take it and not turn it in. It kinda ruined the trip for me I was devastated the whole time. I'm a BIG picture nut.

[robtulipe]

I always take a picture of my itinerary, cabin # and cell phone numbers.

 

I find it interesting that you are able to "lock" these photos!!! I've never heard of that before. But then again, I don't fully read instructions either.:o

 

So, how do you do "lock" photos???

On most digital camera this is identified as a Protect function for one or multiple (series of) photos. Basically you open or view one or a series of picture, then hit the Menu button and scroll down to the Protect function, select one or a series of photos and hit the enter button to turn on the protect feature for the photo/photos selected. You follow the same procedure to remove the protection.

When protected a photo can not be deleted without first turning off the protected status of that photo.

[rajengoenka]

Hello everyone,

I had a bad experience of loss / theft (will never get to know as Princess Emerald team refuse to go through the 3 CCTV cameras) of losing my iPhone X on the last day of my cruise. Unfortunately the phone had all my photographs of the cruise and all the celebrations of my parents 50th wedding anniversary.

 

What is surprising is that the Skywalker bar dance floor has 3 CCTV cameras, where my iPhone X went missing and the princess security team is not helping me with the CCTV camera footage.

 

Also the reporting team insisted I report the phone as lost instead of theft.

[Roatanfans]

Rather than have my address floating around (which is a different kind of security risk), I use a service called ezfind.com. For a small fee you purchase a set of different size permanent labels, which you then register on line. If someone finds the item, all they have to do is call a toll free number or go on line and the service will connect us. There are no maintenance fees.

 

Note - if you do tag your luggage or other items with an address, make it your business address or another location close to your home. It's been known for baggage workers to make lists of addresses on outbound luggage to popular tourist destinations and provide them to burglars to check if the houses are empty. I use my business cards on luggage tags.

 

Wow- I have never heard this and I worked in lost luggage for a major airline years ago! I can't imagine this being very successful- I can tell you from experience that many bags have incorrect addresses on them (so many that I seldom ever looked at luggage tags except as a way to verify information I already had) The poster who suggested putting a sheet of paper in a suitcase with correct contact information is spot on. Bags lose their tags in loading belts often and sometimes the only way to identify a bag is by playing detective and checking the contents. If your bag gets lost it can really help if you remember something unusual in your bag- example t-shirts, not helpful, but a purple t shirt that says Princess cruises on it or a pair of flip flops that have flamingos on them can really help them find your bag!

[jagsfan]

We have periodically lost jewelry in our cabin. This seems to happen more often then I want to admit. We always mention it to our room steward (and no one else) and phrase it that we misplaced it (which is true). The room steward usually comes through by finding it when he cleans the room. In each case, I have always believed we misplaced it and never thought that the room steward had anything to do with it. I guess now I know why they always come through and find it - they are probably afraid that we will report it higher and the room steward will be put under investigation.

 

 

My friend was ending a phone call when I came back to our cabin. She told me she called Guest Services because our steward stole some of her expensive jewelry. I questioned her and she said she was going to wear her diamond earrings and they were gone. Her jewelry was in a drawstring pouch with pockets. I told her to dump everything out on the bed. Of course, her earrings were there. I was so ticked off that she would call and claim theft I called myself and said she didn’t really look for the earrings and they were right where she put them.

I had told her multiple times not to take anything valuable when she travels that she would take off.

I’m just glad I was able to report so quickly that it was her error and hopefully stop any report. Our steward never mentioned anything so it didn’t impact him.

It is a terrible thing when a crew member is accused falsely. Too much depends on their having their jobs.

 

 

Sent from my iPhone using Forums

[jagsfan]

That is what I DON'T want to think about! It tore me up for several months, but, hey, it's the relationship and not the bling that counts. And that's lasted for 28 years. Now I have my prongs checked every year just before we cruise. I'm not certain the insurance company would appreciate a repeat event.

 

 

 

I guarantee they wouldn’t. I lost two diamond tennis bracelets five years apart. I had the clasp replaced on my third one with a lobster claw after I got a letter from my homeowners indicating they might not renew my jewelry floater.

 

 

Sent from my iPhone using Forums

[moki'smommy]

My favorite is from another cruise line. A cabin steward stole an iphone, obviously not knowing that the phone was set to send all photos to an icloud account. The thief took photos of himself and his buddies partying in the crew quarters still in uniform with his name tag showing, which the owner was able to see and send to the cruise line. He later posted them on line as well, but only after his phone had been recovered by the cruise line and the thief was no longer employed.

 

On that same line, my daughter's phone came out of her pocket in one of the lounge/bar areas. She realized it was missing within 30 minutes and we went back to the lounge area. She must have looked distressed, because the bar tender asked her if she liked Sherlock Holmes--a reference to her phone case. She replied something to the effect of "thank you, you found it!" He just smiled and said that he liked Sherlock too. And I slipped him a nice green bill, which he refused! He said that if I wanted to do something, please mention him on a comment card. I did make a point of ordering something the next time I saw him working in that area, and placing an excessive "additional tip" on the appropriate line.

Edited June 5, 2018 by moki'smommy

[RDC1]

My friend was ending a phone call when I came back to our cabin. She told me she called Guest Services because our steward stole some of her expensive jewelry. I questioned her and she said she was going to wear her diamond earrings and they were gone. Her jewelry was in a drawstring pouch with pockets. I told her to dump everything out on the bed. Of course, her earrings were there. I was so ticked off that she would call and claim theft I called myself and said she didn’t really look for the earrings and they were right where she put them.

I had told her multiple times not to take anything valuable when she travels that she would take off.

I’m just glad I was able to report so quickly that it was her error and hopefully stop any report. Our steward never mentioned anything so it didn’t impact him.

It is a terrible thing when a crew member is accused falsely. Too much depends on their having their jobs.

 

 

Sent from my iPhone using Forums

 

There is a reason that the first thing cruise ship security does when someone reports a theft is to completely search the callers stateroom. A friend of mine who was involved with security on one of the cruise lines once told me that about half of the time the item turns up during the search.

[happicruzer]

I turned in, to Guest Services, an iPad left on a shelf.

 

Suggestion to anyone reading this site - place an address label on your camera, iPad, Kindle or whatever is of value to you. At least, if the item is turned in, your name is on it.

 

I was in the ladies room. A woman was admiring the necklace she had just adjusted around her neck. As she was leaving, she mentioned showing off her new necklace to her daughter as she’d found it somewhere on the ship. My thought, why didn’t you turn it in?

[elliair]

On our last Alaskan cruise a couple of weeks ago a couple was sitting at our table. The lady left her very expensive prescription eyeglasses in the case on the table. We turned it in at customer service as we wanted to make sure it got to the right people and not misplaced somewhere on the buffet.

 

 

On another cruise, a couple couldn't find their passports and immediately accused the cabin steward of taking them. Security was down searching the cabin and the cabin steward was sweating it out. They found the passports in the couple's luggage. I felt sorry for the cabin steward.

 

 

On Carnival, we caught 2 teenage boys climbing over the balcony walls looking for unlocked balcony doors. They made the mistake of coming into our balcony. We immediately called security. We no longer cruise on Carnival.

[moki'smommy]

I feel for the stewards.

 

I attended a sewing conference and was seated next to a very "scattered" elderly lady. She "lost" her various supplies many times over the 4 days. The day after the conference ended, I got a phone call from the sponsoring store--the lady claimed to have lost her purse and they wondered if I had seen it or knew anything of it. I KNEW I hadn't done anything, but it still made me feel quite awkward. I did describe to the store employee how absent minded the woman had been and questioned whether she'd even brought it on the last day. Knowing you are innocent doesn't make it feel better.

[Pierlesscruisers]

My friend was ending a phone call when I came back to our cabin. She told me she called Guest Services because our steward stole some of her expensive jewelry. I questioned her and she said she was going to wear her diamond earrings and they were gone. Her jewelry was in a drawstring pouch with pockets. I told her to dump everything out on the bed. Of course, her earrings were there. I was so ticked off that she would call and claim theft I called myself and said she didn’t really look for the earrings and they were right where she put them.

I had told her multiple times not to take anything valuable when she travels that she would take off.

I’m just glad I was able to report so quickly that it was her error and hopefully stop any report. Our steward never mentioned anything so it didn’t impact him.

It is a terrible thing when a crew member is accused falsely. Too much depends on their having their jobs.

 

 

Sent from my iPhone using Forums

 

It's too bad that your friend didn't have the personal integrity to call Guest Services herself and apologize to both them and her steward for her false accusation. Kudos to you for doing it for her! :halo:

 

 

Tom

[1emerald1]

While preparing my house for a sale, I took my Rolex watch and tennis bracelet out of my jewelry box (so it wouldn't get stolen) and hid it. Of course after selling and moving and unpacking I cannot find them anywhere. I never reported it to my insurance company because it would be very much like me to hide it in a place where I would remember what I did, and then forget. To this day I don't know if the jewelry was stolen or if someday I will find it, or maybe I put it in a coat pocket, forgot about it and turned it into Goodwill. Who knows, that is why I would never accuse any cruise staff of theft unless I knew 100% that it was indeed stolen.

[Lucky TGO]

I hope this helps someone. I always take the picture of my cabin number and the little name tag that’s on the side of the wall. With the hope if someone finds my camera. They will know who it belongs to.

Tony

[coopco]

We were on the Lido deck on our last cruise, not too far from the public areas. I can't tell you how quickly the staff was on picking up our luggage on the last night, sending it down to the storage area. We set out two luggage and they disappeared immediately. I walked out of our cabin to grab a snack and saw staff nearby collecting luggage. I ate my late night snack, packed another bag, and placed it outside the room. I assumed it would take a while to be picked up. Wrong! It was picked up within minutes. I assumed it's because Princess is on top of it to make sure luggage doesn't disappear. I've been on other floors and luggage was not picked up as quickly. I'm not sure if it's a Lido deck thing but I really appreciated the attention to detail from Princess.

[gooch47]

I hope this helps someone. I always take the picture of my cabin number and the little name tag that’s on the side of the wall. With the hope if someone finds my camera. They will know who it belongs to.

Tony

 

Good idea.

[Tucker in Texas]

I have been on Island four times in balcony,mini and a full suites and am trying to think of where he might have put something in the ceiling.I think the crew members are a very honest group.We were on Cunard many years ago and a crew member who knew us from previous cruises and knew where we lived asked me if I would return an expensive camera to a passenger from a previous cruise.He knew his name and the town he was from near Chicago.I found the guy,who thought I was selling something,and he hung up on me.I called back and he came for the camera.I guess there was no lost and found back then.

 

On our recent cruise, a passenger left an expensive camera in the smoking section. The crew gets to know you since you are there so often. The crew member picked up the camera and held on to it in case the passenger came back later. He did not so he turned it into lost and found. The next day, the passenger came back and he told them he had turned the camera in. The passenger went down to L&F to be told it was not there. So the crew member accompanied him back down and said he had personally handed it over, knew the name of the person that he handed it to but would not share it unless it became necessary, and to "look again." Guess what? They "found" it. This makes me think that the cabin stewards are aware things might go missing when they turn them in and took the other route in getting it back to the owner.