m3tpe Posted October 5, 2017 #1 Share Posted October 5, 2017 Hey This is the first time where we were in a cruise and the company decides to cancel the port. We're currently doing the Baltic from Copenhagen. On day 2 of St. Petersburg the ship was suppose to set sail around 7. The ship never departed. Didn't receive a daily freestyle paper. Called front desk to find out Helsinki Port was cancelled. Nothing was offered on board. They say no compensation for port cancellation. There also wasn't a proper paper notice of the reason to why it was cancelled. Weather was a bit spotty, light rains. It didn't seem bad enough to not be able to sail. Anything I can get out of NCL? Call credit card for dispute? Sent from my SM-G955F using Tapatalk Link to comment Share on other sites More sharing options...
kristinp36 Posted October 5, 2017 #2 Share Posted October 5, 2017 Hey This is the first time where we were in a cruise and the company decides to cancel the port. We're currently doing the Baltic from Copenhagen. On day 2 of St. Petersburg the ship was suppose to set sail around 7. The ship never departed. Didn't receive a daily freestyle paper. Called front desk to find out Helsinki Port was cancelled. Nothing was offered on board. They say no compensation for port cancellation. There also wasn't a proper paper notice of the reason to why it was cancelled. Weather was a bit spotty, light rains. It didn't seem bad enough to not be able to sail. Anything I can get out of NCL? Call credit card for dispute? Sent from my SM-G955F using Tapatalk Port taxes/fees only....should be automatic on your final bill Link to comment Share on other sites More sharing options...
brookie848 Posted October 5, 2017 #3 Share Posted October 5, 2017 Sorry, but this makes me want to laugh. As mentioned above, the cruise line will refund your port fees and any excursions you had booked. They owe you nothing else. They have the right to change your itinerary. If you have any doubts about that, check out the posts on ALL the boards regarding the Eastern Caribbean sailings. I'm not saying they couldn't have handled it better, but you aren't owed anything from them. Link to comment Share on other sites More sharing options...
NMLady Posted October 5, 2017 #4 Share Posted October 5, 2017 You will get a port fee credit on your final account, or in some cases will receive a check at home after the cruise for the port charges for the missed port. That is all you are entitled to. Read your cruise contract! Link to comment Share on other sites More sharing options...
easyboy Posted October 5, 2017 #5 Share Posted October 5, 2017 Cruise lines can change itineraries without compensation to passengers, other than port fees/taxes where applicable. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare www3traveler Posted October 5, 2017 #6 Share Posted October 5, 2017 Port Fees and Government taxes will be refunded to your on board account. If you have purchased any excursions through Norwegian, they will also be credited to your account. Link to comment Share on other sites More sharing options...
Rare jm485 Posted October 5, 2017 #7 Share Posted October 5, 2017 If poster booked through NCL Europe, is this advice the same? Rules for customer service seem very different between US and European bookings. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
grest Posted October 5, 2017 #8 Share Posted October 5, 2017 I can understand being upset when a port is cancelled (it has happened to us when there was fear of a coup on one of the islands). It seems reasonable to assume that the cruise line does not cancel a port unless it is prudent/required. Yet people still complain. Compensation for port taxes and fees? Of course. Anything else? Of course not. IMHO Link to comment Share on other sites More sharing options...
Budget Queen Posted October 5, 2017 #9 Share Posted October 5, 2017 . Nothing was offered on board. They say no compensation for port cancellation. There also wasn't a proper paper notice of the reason to why it was cancelled. Weather was a bit spotty, light rains. It didn't seem bad enough to not be able to sail. Anything I can get out of NCL? Call credit card for dispute? Sent from my SM-G955F using Tapatalk Proper notice? what can I get? You've got to be kidding? You will get your port taxes back. ALL that you are entitled to. It's interesting you are second guessing the reason, it's actually none of your business. Multiple reasons why and there is no obligation to "notify" you of every detail. You've been notified the port was canceled. Link to comment Share on other sites More sharing options...
Dajbman22 Posted October 5, 2017 #10 Share Posted October 5, 2017 Some insurance companies actually cover this with an "inconvenience payment", but it's actually much higher when the itinerary changes before sailing, not during the trip. Link to comment Share on other sites More sharing options...
CazV Posted October 5, 2017 #11 Share Posted October 5, 2017 If poster booked through NCL Europe, is this advice the same? Rules for customer service seem very different between US and European bookings. Sent from my iPhone using Tapatalk From the UK Terms & Conditions: The ship also has liberty to deviate from the advertised route and to call (or omit to call) at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board or the safety, comfort or convenience of guests. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. Link to comment Share on other sites More sharing options...
zqvol Posted October 5, 2017 #12 Share Posted October 5, 2017 Hey This is the first time where we were in a cruise and the company decides to cancel the port. We're currently doing the Baltic from Copenhagen. On day 2 of St. Petersburg the ship was suppose to set sail around 7. The ship never departed. Didn't receive a daily freestyle paper. Called front desk to find out Helsinki Port was cancelled. Nothing was offered on board. They say no compensation for port cancellation. There also wasn't a proper paper notice of the reason to why it was cancelled. Weather was a bit spotty, light rains. It didn't seem bad enough to not be able to sail. Anything I can get out of NCL? Call credit card for dispute? Sent from my SM-G955F using Tapatalk The only thing you are entitled to receive is any port fees associated with that port. Ports get canceled all of the time, and compensation not usually offered, and is not something that the cruise line has to provide. As far as letting you know the reason, it would be nice if they did, but again that is nothing that they have to do. Link to comment Share on other sites More sharing options...
luvtheships Posted October 5, 2017 #13 Share Posted October 5, 2017 So what did they do Where did they go. Did they stay in St. Petersburg or just a sea day ? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted October 5, 2017 #14 Share Posted October 5, 2017 So what did they do Where did they go. Did they stay in St. Petersburg or just a sea day ? Sent from my iPhone using Forums It would be interesting to know, since you can't just get off the ship in Russia. You either need to have your own visa (which I think most folks don't get) or be booked on an NCL tour or with a licensed private tour operator. No one would have had tours booked for an unscheduled port day... Link to comment Share on other sites More sharing options...
ja2nowak Posted October 5, 2017 #15 Share Posted October 5, 2017 Yeah, I've only received compensation for mised ports once and it was on the Getaway Transatlantic this year. I think it was $50 obc per person if I recall besides the port fees, etc. But they missed a port because of weather, had a disasterous port in France, and then mechanical issues causing us to miss another port. People were at boiling point. So compensation for one port isn't going to happen I'm afraid. And I'm sorry for some of the seemingly harsh attitudes people have here. It's just this gets asked a lot. Link to comment Share on other sites More sharing options...
pr0pel Posted October 5, 2017 #16 Share Posted October 5, 2017 Be glad you missed helsinki and not another port like our cruise on the 23rd... We missed Stockholm and that was a real bummer. We got our port fees and taxes back. Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
HokiePoq Posted October 5, 2017 #17 Share Posted October 5, 2017 Yeah, I've only received compensation for mised ports once and it was on the Getaway Transatlantic this year. I think it was $50 obc per person if I recall besides the port fees, etc. But they missed a port because of weather, had a disasterous port in France, and then mechanical issues causing us to miss another port. People were at boiling point. So compensation for one port isn't going to happen I'm afraid. And I'm sorry for some of the seemingly harsh attitudes people have here. It's just this gets asked a lot. Have never gotten anything but port fees. I am sorry OP missed Helsinki as I enjoyed that port although it was not spectacular. Seems to me there is a communication problem. The two times we've missed ports (NCL and HAL), the captain came on the speaker and explained why it had to be done. As everyone has said, excursions and port fees refunded. Lucky you to get OBC! Link to comment Share on other sites More sharing options...
goin-away Posted October 5, 2017 #18 Share Posted October 5, 2017 We had Nassau cancelled on Epic. Port fees/Excursions refunded and, in pre-UBP days, 45 minutes where they served free rum punch. One announcement that we were cancelled due to high winds. Link to comment Share on other sites More sharing options...
sfaaa Posted October 5, 2017 #19 Share Posted October 5, 2017 On situations like this, Captain may do something nice like opening the free bar for a few hours to smooth things out. Wait and see. Link to comment Share on other sites More sharing options...
oliver033 Posted October 6, 2017 #20 Share Posted October 6, 2017 In January 2015 our last port was cancelled due in the Caribbean on NCL Gem not being able to operate at full speed and everyone received $100 onboard credit in addition to refunded port charges for that portion. Link to comment Share on other sites More sharing options...
bluesea777 Posted October 6, 2017 #21 Share Posted October 6, 2017 Last year on the Jade TA we had to bypass Bermuda due to some storm brewing up in the north of Bermuda. I think they refunded us a few dollars but we had to fork out buying another bag and paying extra baggage fees when we flew back to Bermuda!! Storm happen. This time on the Getaway TA we'll be stopping in Bermuda overnight so hopefully this time we'll be able to offload our dirty laundry and shopping to take them home and then travel light home at cruise's end. I hope to see the Getaway on Saturday when we arrive in CPH and stay in an apartment - hope the apt has views of Oceankaj. Link to comment Share on other sites More sharing options...
casofilia Posted October 6, 2017 #22 Share Posted October 6, 2017 Unless you have very good binoculars and/or are high in the building I doubt you will see Oceankaj. It is about 8Km from the centre of the city and not particularly easy to get to. Link to comment Share on other sites More sharing options...
newmexicoNita Posted October 6, 2017 #23 Share Posted October 6, 2017 Hey This is the first time where we were in a cruise and the company decides to cancel the port. We're currently doing the Baltic from Copenhagen. On day 2 of St. Petersburg the ship was suppose to set sail around 7. The ship never departed. Didn't receive a daily freestyle paper. Called front desk to find out Helsinki Port was cancelled. Nothing was offered on board. They say no compensation for port cancellation. There also wasn't a proper paper notice of the reason to why it was cancelled. Weather was a bit spotty, light rains. It didn't seem bad enough to not be able to sail. Anything I can get out of NCL? Call credit card for dispute? Sent from my SM-G955F using Tapatalk This happened to us twice and we got a credit on our account at the end of the cruise for the port charges. It wasn't much and might even go unnoticed but we did get it. The only time we have not gotten anything back when ports were cancelled was missing private islands. I am a bit surprised they didn't give you a reason for cancelling the port, but I am sure there was one. As for not seeming that bad, this is something we can't judge. The captain can. Yes, it is disappointing, but if you think you deserve anything other than your port charges credit, I can't imagine why? Link to comment Share on other sites More sharing options...
BaWBarmy Posted October 6, 2017 #24 Share Posted October 6, 2017 If poster booked through NCL Europe, is this advice the same? Rules for customer service seem very different between US and European bookings. Sent from my iPhone using Tapatalk Should be in this case. We were on Jade earlier this year when one of our ports in the fjords was cancelled due to snow not clearing. The credit appeared as refundable OBC on iConcierge almost as soon as they knew the port was cancelled. Link to comment Share on other sites More sharing options...
DMH15 Posted October 6, 2017 #25 Share Posted October 6, 2017 Unfortunately it is an aspect of cruising that for a myriad of reasons ports can be cancelled. Once we make that realization it is easier. Sure, I have been disappointed but I knew that was a possibility going in. If a port was a make it or break it for me I would not cruise there, I would fly there. So OP, I am sorry for your disappointment. But no, the cruise line owes you only a refund of your port fees. Even though you did not learn the reason, there had to be a good one. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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