Jump to content
Cruise Critic Community

Note To IT Staff

JamesEM

By JamesEM,
in Royal Caribbean International

 Share

Recommended Posts

BillOh Holiday Sharing Rare

BillOh

Posted
Posted

mistake.jpg

 

Even the Crown and Anchor people know not to trust the website, they wouldn't give me lower fare with the refundable deposit and the $100 OBC. After a few phone calls I ended up with a satisfactory deal.

Link to comment
Share on other sites
Cauzneffct

Cauzneffct

Posted
Posted
It is an even bigger mystery why you people waste your time on the RC website.

Then complain about it...

 

I waste my time on the site because I would like to see the pricing for my current and any future cruises without having to contact a travel agent or hope that the prices offered on aggregators or other sites reflect the best or a better deal. I also waste my time on the site to check the status of my reservation and whether previously unavailable options are now available without having to call someone to then read to me what should be easily discoverable information on the site.

 

I complain about it because the above approach works without fail when I try it on Princess or NCL or Holland America and its irksome that I have to try another approach or work-around to get to the same point I easily reach on the other sites.

Link to comment
Share on other sites
Guest maddycat

Guest maddycat

Posted
Posted
While there are several ways to avoid the RCI web site, we shouldn't have to. I can't for the life of me understand why, in this day and age, Royal Caribbean cannot design a web site that is actually functional. It's beyond laughable.

 

And user friendly.

Link to comment
Share on other sites
TC1957

TC1957

Posted
Posted
While there are several ways to avoid the RCI web site, we shouldn't have to. I can't for the life of me understand why, in this day and age, Royal Caribbean cannot design a web site that is actually functional. It's beyond laughable.

 

That's an easy answer...with a web site that basically sucks, people keep booking cruises with them. If cruisers started choosing other lines and let them know it was because their web site was dysfunctional and unfriendly to users it would change in a heartbeat. Until that happens, there is no incentive for senior management to make IT a priority.

Link to comment
Share on other sites
emdia43

emdia43

Posted
Posted
I'm sure Royal's IT staff frequents these boards in search of opinions about them...

Probably not, but for example, there have been 466 views of this thread so far - if everyone who read this sent off an e mail with a link to it to Senior Management, maybe it would filter down to them....?

Link to comment
Share on other sites
buddylover

buddylover

Posted
Posted
So this is a note to the Royal Caribbean IT staff on Cruise Critic website????[/quote

 

FYI, RCI has 'dedicated' employess who DO read this site. Can't you figure it out.....free 'market surveys' without paying the consumer one plug nickel! Pretty clever I do believe!! (Ever attend a Meet n Greet with officers present? They explain how valuable CC is to them and how they read it and have made many changes due to the 'free' suggestions posted on CC! Live and learn)

Link to comment
Share on other sites
fleihr

fleihr

Posted
Posted
So this is a note to the Royal Caribbean IT staff on Cruise Critic website????[/quote

 

FYI, RCI has 'dedicated' employess who DO read this site. Can't you figure it out.....free 'market surveys' without paying the consumer one plug nickel! Pretty clever I do believe!! (Ever attend a Meet n Greet with officers present? They explain how valuable CC is to them and how they read it and have made many changes due to the 'free' suggestions posted on CC! Live and learn)

Cool then the website should be fixed in no time

 

Sent from my SM-G955U using Tapatalk

Link to comment
Share on other sites
matj2000

matj2000

Posted
Posted
I waste my time on the site because I would like to see the pricing for my current and any future cruises without having to contact a travel agent or hope that the prices offered on aggregators or other sites reflect the best or a better deal. I also waste my time on the site to check the status of my reservation and whether previously unavailable options are now available without having to call someone to then read to me what should be easily discoverable information on the site.

 

 

I use an online TA website to check all current prices(and they are up to date with the RC site).

You can do it all online also.

And never have to pick up the phone unless I want to book.

Unlike RC, 99% of the time it is working.

So I never have to come here and complain...

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • ANNOUNCEMENT: Set Sail on Sun Princess®
      • Hurricane Zone 2024
      • Cruise Insurance Q&A w/ Steve Dasseos of Tripinsurancestore.com June 2024
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...