NCL HAVEN website misleading

[phissy]

Just looked at NCL website and under accommodations, page for the HAVEN.

First three items pictured as Haven are the Haven Lounge, Haven Restaurant and Haven Courtyard.

No where on this page is there is disclosure that these are not available on all NCL ships.

There are disclaimers about cabin sizes and configurations, some haven suites may not be on haven level of ship and may be forward or aft on ship.

Now doing research, it seems that only 5 of NCL's 16 ships have all three of these available. Epic and Away class ships have all three.

 

I have learned that Jewel Class ships have Courtyard but that is all.

Video for Haven , on this page, states, .."all Haven guests enjoy breakfast, lunch and dinner in private restaurant. Then they can enjoy drinks with friends in the Haven lounge."

Obviously, I think they should be more upfront with this information . They claim I should have been told when booking our Haven cruise.

Legal must be aware of this. I do know that NCL has been very tardy in updating website . I do feel that this is like "false advertising". Yes, I know they can do really whatever they want , at the end of the day.

Just needed to vent:mad:

[dexddd]

I'm not 100% sure where you are looking, but the area I see when you go down to room types (e.g. DOS) they list underneath the room description and pictures which ships have that room type.

 

I guess one of my bigger beefs with their marketing is I, nor most of my fellow guests, look anything like all the lovely, fit people portrayed in their materials.

[Two Wheels Only]

"Actual amenities vary by ship and category." - bottom of the page.

[PTC DAWG]

"Actual amenities vary by ship and category." - bottom of the page.

 

So it's not misleading at all...bigger question is, do they have water? LOL

[Maya1234]

It’s absolutely misleading especially because the restaurant and lounge are listed in big pictures as “venues” not “ amenities”. Even without that the disclosure at the bottom doesn’t prevent customer confusion.

 

If NCL was subject to the laws of most states it would have to be much more careful about this sort of thing. I spend good parts of my days on consumer fraud lawsuits and there is an excellent argument that this violates that of most US states.

 

HOWVER. NCL like almost all cruise lines are NOT subject to most US state law. Cruise lines are governed by a complicated combination of Maritime law and treaty. That’s why it can get away with stuff other types of business can’t. It’s the same with all other cruise lines.

[rmurray847]

 

I guess one of my bigger beefs with their marketing is I, nor most of my fellow guests, look anything like all the lovely, fit people portrayed in their materials.

 

This made me laugh. SO true!!

[newmexicoNita]

It’s absolutely misleading especially because the restaurant and lounge are listed in big pictures as “venues” not “ amenities”. Even without that the disclosure at the bottom doesn’t prevent customer confusion.

 

If NCL was subject to the laws of most states it would have to be much more careful about this sort of thing. I spend good parts of my days on consumer fraud lawsuits and there is an excellent argument that this violates that of most US states.

 

HOWVER. NCL like almost all cruise lines are NOT subject to most US state law. Cruise lines are governed by a complicated combination of Maritime law and treaty. That’s why it can get away with stuff other types of business can’t. It’s the same with all other cruise lines.

I am not sure I would call it misleading, but regardless, anyone can find out what to expect when booking any catagory by checking closely. Advetising and descriptions are always going to stress the most positive aspect. As already mentioned there are places that mention the Haven suites are not on every class of ship.

[Two Wheels Only]

amenity

noun

 

 

• a desirable or useful feature or facility of a building or place.
  

NCL can use that definition as a CYA.

 

Not every Haven courtyard is the same. Showing a picture of a Haven courtyard with 2 hot tubs doesn't guarantee that all Haven courtyards have 2 hot tubs.

[BostonGal35]

you are offered a private venue for breakfast and lunch, its moderno and cagneys and access is restricted. the courtyard valet will bring you and and all drinks you want while in teh courtard lounging area.

[kdzkatz]

Exclusive dining venue for your dinners can be in your room delivered by your butler or delivered to the courtyard. Just an option. I wish they had a dinner option on the Jewel class ships but not a deal breaker for me.

 

One of NCL's shortcomings I noticed a couple years ago was a map of the route our cruise was supposed to take. Alaska cruise Seattle to Seattle and was showing would go on the east side of Vancouver Island. They had no intention of cruising that route and let me tell you it is way more scenic on the east side of the island vs typical sea day. Knowing the difference I inquired with them many months prior to our cruise as I was surprised they had this as the intended route. I know they have the discretion and right to change course but it was never their intent to take that route. They never changed the route map on their site for the entire season and as far as I know they never did go on the east side of the island.

 

Some things they just don't care about including training their reps. We only booked direct one time and transferred our reservation to 3rd party as they are consistently inaccurate with their information and you get a different story from each person you speak to. Not the fault of the workers IMO but the laziness of corporate. They are too busy figuring out new ways to shake us down for another $5 a day.

 

Lol...I guess I needed to vent as well. I feel better now! :D;p

[Cuervosar]

Sue everybody!

[Notnewtoit]

I would agree it's not misleading, that would be a deliberate attempt to 'mislead', just puts one in mind of the old quote... "economic with the truth"

[Bklynjo]

It’s absolutely misleading especially because the restaurant and lounge are listed in big pictures as “venues” not “ amenities”. Even without that the disclosure at the bottom doesn’t prevent customer confusion.

 

If NCL was subject to the laws of most states it would have to be much more careful about this sort of thing. I spend good parts of my days on consumer fraud lawsuits and there is an excellent argument that this violates that of most US states.

 

HOWVER. NCL like almost all cruise lines are NOT subject to most US state law. Cruise lines are governed by a complicated combination of Maritime law and treaty. That’s why it can get away with stuff other types of business can’t. It’s the same with all other cruise lines.

I have a question. If cruise lines are governed by a complicated combination of Maritime law and treaty, how come when you hit a jackpot in a casino they give you a 1099 for tax purposes. I questioned them when I hit a jackpot in international waters, they told me it's because the ship came from the US. I countered, the ship,is registered in the Bahamas, what gives?

[cml4958]

I have a question. If cruise lines are governed by a complicated combination of Maritime law and treaty, how come when you hit a jackpot in a casino they give you a 1099 for tax purposes. I questioned them when I hit a jackpot in international waters, they told me it's because the ship came from the US. I countered, the ship,is registered in the Bahamas, what gives?

 

I would imagine it's because they're required to follow US laws with US citizens and they are headquartered in Miami.

[ColinIllinois]

I have a question. If cruise lines are governed by a complicated combination of Maritime law and treaty, how come when you hit a jackpot in a casino they give you a 1099 for tax purposes. I questioned them when I hit a jackpot in international waters, they told me it's because the ship came from the US. I countered, the ship,is registered in the Bahamas, what gives?

 

 

All gambling winnings by U.S. citizens, regardless of where they take place, are considered taxable income and legally must be reported as such to the Internal Revenue Service.

[Farmer at sea]

I guess I don't see it as misleading. It's like watching a commercial about a new pickup truck on TV.

I see it as a commercial. They show things available on certain ships.

Heck Haven suites aren't all the same and in my opinion are far from even similar unless the same class ships.

Jewel class ships might not have certain features about the Haven but their Haven area and suites offer things differently than the mega ships do too.

 

Jewel class are the ships I like best. I don't need a bunch of water slides or even a go cart track to enjoy a cruise.

 

When booking a cruise it's up to individuals to pay attention to amenities that may differ. Especially between different classes of ships.

 

Try booking an open air front facing suite like available on jewel class on the mega ships. They don't have them.

[BirdTravels]

I have a question. If cruise lines are governed by a complicated combination of Maritime law and treaty, how come when you hit a jackpot in a casino they give you a 1099 for tax purposes. I questioned them when I hit a jackpot in international waters, they told me it's because the ship came from the US. I countered, the ship,is registered in the Bahamas, what gives?

 

 

How does this relate to the Havens? And on how many different threads are going to ask this question? Give Mr. Trump the taxes on you winnings.

[JohnIreland]

Now doing research, it seems that only 5 of NCL's 16 ships have all three of these available. Epic and Away class ships have all three.

 

I am only aware of 4 ships (Jewel class) that have Haven Cabins , but don't have all 3 (Haven Lounge, Haven Restaurant and Haven Courtyard). And those 4 have a restaurant for breakfast and lunch and a courtyard. So only missing the lounge and restaurant dinner.

 

All the older (pre Jewel) ships don't have Haven cabins , so a webpage about the Haven wouldn't apply to them.

[phissy]

"Actual amenities vary by ship and category." - bottom of the page.

Exactly...

This has the notation (small cross) at the bottom of the page that corresponds to DOS. It does not seem to be a blanket statement for entire NCL.

There are also notations of * and **. These refer to square footage etc and that some Haven Suites may be aft and forward on ship and not in actual Haven.

On Haven Page, if you look under the cabin categories, they very clearly indicate which ships have these available.

Under Amenities, it is very clear which ships have the mobile phone available for use, while onboard.

Why can they not do the same with the Haven Lounge , Restaurant and Courtyard??

That is all I was trying to say. :halo:

[fshagan]

HOWVER. NCL like almost all cruise lines are NOT subject to most US state law. Cruise lines are governed by a complicated combination of Maritime law and treaty. That’s why it can get away with stuff other types of business can’t. It’s the same with all other cruise lines.

 

Nope. Not true. Advertising is regulated in the area it is done in, and not with maritime law or treaty. The FTC regulates advertising on the Federal level, and false advertising is illegal. State Attorneys General do the same for their state, often in concert with the FTC. The FTC regularly fines companies for breaking the rules, and there are occasional class action lawsuits against major cruise lines like Carnival, NCL and RCCL that those three companies settled for telemarketing activities.

 

Here's a quote from a similar story about Caribbean Cruise LInes being fined by the FTC:

 

Last month, after a lengthy investigation, the agency [the FTC] and 10 state attorneys general announced enforcement actions against Caribbean Cruise Line and seven other companies. They alleged that the group participated in a telemarketing campaign that resulted in billions of robo-calls in a 10-month period between 2011 and 2012. The companies have agreed to pay fines of more than $500,000 to settle the government’s claims and to stop making the automated calls.

 

I don't believe this example by the OP is false advertising at all, because there are disclosures. But, if you believe it is the thing to do is file a complaint online with the FTC Complaint Assistant for Cruise Lines and other vacation companies.

[fshagan]

I have a question. If cruise lines are governed by a complicated combination of Maritime law and treaty, how come when you hit a jackpot in a casino they give you a 1099 for tax purposes. I questioned them when I hit a jackpot in international waters, they told me it's because the ship came from the US. I countered, the ship,is registered in the Bahamas, what gives?

 

First, they aren't governed by maritime law for actions they take in the US. They have offices here, and they send out their advertising from here.

 

As to the 1099G, at least you won't forget to claim that world-wide income and face penalties and interest when the IRS finds out you won! That could be embarrassing!

[natefish95]

This thread is the exact reason why people hate using cruise critic. People get so angry about the most minor things. Is it so difficult to look at the deck plans for the ship you're cruising on? No, no it is not. Y'all need to chill.

[sverigecruiser]

 

Video for Haven , on this page, states, .."all Haven guests enjoy breakfast, lunch and dinner in private restaurant. Then they can enjoy drinks with friends in the Haven lounge."

 

I agree with this part. If there is no "fine prints" in the video saying that it's not available on every ship it's misleading.

 

There is no private restaurant for dinner on every ship. (Dinner in the suite or in the courtyard is NOT a private restaurant.

[SouthLyonCruiser]

This is one of the many reasons that, before I book, I take a good look at the deck plans. We are going on the Jade and the deck plan for the Haven does not have its own bar or restaurant.

[ColeThornton]

This thread is the exact reason why people hate using cruise critic. People get so angry about the most minor things. Is it so difficult to look at the deck plans for the ship you're cruising on? No, no it is not. Y'all need to chill.

 

 

There are certain posters who do nothing but find reasons to complain. It makes one wonder sometimes how they get through the day without someone holding their hand.