skid10 Posted March 18, 2018 #1351 Share Posted March 18, 2018 Moving this up to see if anyone has been able to find the link they send to print out your edocs. The link in the e-mail does not work. Try this.. hopefully will work: https://secure.royalcaribbean.com/mycruises/processLogin.do Login with your old user name and password. Click on reservation number. Click on Cruise documentation. Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1352 Share Posted March 18, 2018 Just logged in. Cruise Planner link now worked without having to re-enter reservation number etc. Checked calendar. ALL MY DINING RESERVATIONS AND PURCHASES ARE BACK!!! Yay!!! :D:D:D ~ Judy Yay Judy. I only wish mine worked. But I assume it’s royal deciding who they fix first Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
CapeGal Posted March 18, 2018 #1353 Share Posted March 18, 2018 Try this.. hopefully will work:https://secure.royalcaribbean.com/mycruises/processLogin.do Login with your old user name and password. Click on reservation number. Click on Cruise documentation. Thanks. Doesn't work for me anymore. :( Link to comment Share on other sites More sharing options...
Alcairns Posted March 18, 2018 #1354 Share Posted March 18, 2018 Bizarre because I was able to get in and print docs. Did you use your user name or email address to log in? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
skid10 Posted March 18, 2018 #1355 Share Posted March 18, 2018 Thanks. Doesn't work for me anymore. :( Even as messed as they are, it still amazes me that what works for one person doesn't work for others. Link to comment Share on other sites More sharing options...
Blizzard54 Posted March 18, 2018 #1356 Share Posted March 18, 2018 I got in easy today but my cruise history is gone. I also can not get to or find the C&A section. Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1357 Share Posted March 18, 2018 Even as messed as they are, it still amazes me that what works for one person doesn't work for others. Doesn’t work for paid people. You must be a Rccl employee Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare KmomChicago Posted March 18, 2018 #1358 Share Posted March 18, 2018 You could try logging in using a different browser e.g. if you're currently using Internet Explorer, try Firefox or Chrome. If you don't have another internet browser loaded on your computer, you can try clearing your browser's cache. And finally, if you're not tech savvy then just call Royal Caribbean to get assistance with their website. Sent from my R1 HD using Forums mobile app Thanks. We have Edge on the same computer and it’s working fine! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1359 Share Posted March 18, 2018 Thanks. We have Edge on the same computer and it’s working fine! Sent from my iPhone using Forums Not mine !! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
LeeRB Posted March 18, 2018 #1360 Share Posted March 18, 2018 I can't figure out how to cancel a cruise that I booked on the website anymore. Anyone know? If you have your booking number you can probably do it by calling them. Link to comment Share on other sites More sharing options...
sj25 Posted March 18, 2018 #1361 Share Posted March 18, 2018 I just ended up calling crown and anchor today and they got my account finally linked with my crown and anchor # and said in 24 hrs everything will be there....lol will see:) Link to comment Share on other sites More sharing options...
LeeRB Posted March 18, 2018 #1362 Share Posted March 18, 2018 Thanks. We have Edge on the same computer and it’s working fine! Sent from my iPhone using Forums Firefox doesn’t work either, I use it and keep getting “We're unable to complete your request, so please try again later.” Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1363 Share Posted March 18, 2018 Firefox doesn’t work either, I use it and keep getting “We're unable to complete your request, so please try again later.” NOTHING WORKS Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted March 18, 2018 #1364 Share Posted March 18, 2018 Firefox doesn’t work either, I use it and keep getting “We're unable to complete your request, so please try again later.” Some have reported being able to fix that symptom by clearing cache and cookies. Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1365 Share Posted March 18, 2018 Some have reported being able to fix that symptom by clearing cache and cookies. Fake news !! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ramja96 Posted March 18, 2018 #1366 Share Posted March 18, 2018 Look, it's clearly NOT the web browser, it's the host site! Face it, RCI's IT dept. needs an overhaul. Sent from my GT-N8013 using Forums mobile app Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1367 Share Posted March 18, 2018 Look, it's clearly NOT the web browser, it's the host site! Face it, RCI's IT dept. needs an overhaul. Sent from my GT-N8013 using Forums mobile app Waste of time. Rccl doesn’t care. Until the ships are empty it doesn’t matter Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Dennis#1 Posted March 18, 2018 #1368 Share Posted March 18, 2018 Look, it's clearly NOT the web browser, it's the host site! Face it, RCI's IT dept. needs an overhaul. Sent from my GT-N8013 using Forums mobile app Well said. RCCL messed up on this revision to their website. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1369 Share Posted March 18, 2018 Well said. RCCL messed up on this revision to their website. Sent from my iPad using Tapatalk Epic Fail by the ceo. But he’s untouchable Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Jarmo Posted March 18, 2018 #1370 Share Posted March 18, 2018 NOTHING WORKS The fakest of news. Link to comment Share on other sites More sharing options...
Rare h20skibum Posted March 18, 2018 #1371 Share Posted March 18, 2018 So it looks like they still have a ways to go. Went in thru the already booked link to book some specialty dining for our cruise next week. After going thru the process and applying some of the OBC for it, it gives an error that it can’t process my credit card payment. I am using OBC, not a credit card!!! So I get cycled back to entering the reservation number, and it throws up an error that it can’t find the reservation. So after a half hour of trying this, I call and get in the cue for 20 minutes. Then the Royal Rep tries to make the dining reservation, and surprise, they get the same error. “Please hold a little longer, we have our Resolutions department working on it” After 40 minutes, they are finally able to get the Chops reservation added. Then, after this long, they try to upsell a bottle of wine. How about they should just throw one in for this taking so long. I am glad I had all my docs printed before this fiasco started. Guess I will wait until after this cruise before I try to fix the login problems. It still gives errors using either the username or email. And yes, even clearing the cache and trying IE, Chrome, Firefox, Safari, and Puffin browsers won’t work. At least I have six months before the next cruise after this one. Maybe it will be fixed by then. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1372 Share Posted March 18, 2018 So it looks like they still have a ways to go. Went in thru the already booked link to book some specialty dining for our cruise next week. After going thru the process and applying some of the OBC for it, it gives an error that it can’t process my credit card payment. I am using OBC, not a credit card!!! So I get cycled back to entering the reservation number, and it throws up an error that it can’t find the reservation. So after a half hour of trying this, I call and get in the cue for 20 minutes. Then the Royal Rep tries to make the dining reservation, and surprise, they get the same error. “Please hold a little longer, we have our Resolutions department working on it” After 40 minutes, they are finally able to get the Chops reservation added. Then, after this long, they try to upsell a bottle of wine. How about they should just throw one in for this taking so long. I am glad I had all my docs printed before this fiasco started. Guess I will wait until after this cruise before I try to fix the login problems. It still gives errors using either the username or email. And yes, even clearing the cache and trying IE, Chrome, Firefox, Safari, and Puffin browsers won’t work. At least I have six months before the next cruise after this one. Maybe it will be fixed by then. Sent from my iPhone using Forums Oh lord. I hope royal execs are finally FIRED! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Jarmo Posted March 18, 2018 #1373 Share Posted March 18, 2018 Some have reported being able to fix that symptom by clearing cache and cookies. And private/incognito modes seem to give better results. Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1374 Share Posted March 18, 2018 And private/incognito modes seem to give better results. Why do we have to improvise and be incognito? Shouldn’t royal just FIX THEIR CRAPPY WEBSITE?. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
applehazar Posted March 18, 2018 #1375 Share Posted March 18, 2018 Why do we have to improvise and be incognito? Shouldn’t royal just FIX THEIR CRAPPY WEBSITE?. Sent from my iPhone using Forums Wow. Thousands of negative comments and Royal carribean doesn’t even care. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now